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Frequently asked questions
Cancel Lmct Plus: The Right Way
How to cancel your LMCT Plus membership and protect your money
What is LMCT Plus and why members cancel
LMCT Plus is a monthly subscription service that offers members discounted retail partnerships and entries into prize draws for vehicles, property and other high-value rewards. The membership operates on recurring billing tiers starting at AUD $19.99 per month, and positions itself as a loyalty rewards club rather than a regulated lottery operator. Your draw entries accumulate the longer you remain subscribed, with premium membership levels providing greater discount access and higher monthly entry counts.
Many Australian consumers join attracted by the prize potential, then discover the membership delivers limited practical value or transparency around draw mechanics and winning odds. If you're dissatisfied with your LMCT Plus subscription, Yafee has built this guide to help you cancel effectively and understand your legal rights under Australian consumer law.
Common reasons australians cancel LMCT Plus
Members most often cancel because the retail discounts fail to justify the monthly cost, or they discover the actual probability of winning is extremely low. Others encounter media reports and regulatory scrutiny regarding trade promotion rules and unlicensed giveaway practices. Many decide to cut discretionary expenses and reassign their subscription budget to essential services. Whatever your reason, you have the statutory right to stop paying, and Yafee is here to ensure you execute that cancellation correctly.
Why cancellation can feel difficult
Public reviews and consumer complaint forums consistently report that LMCT Plus employs cancellation friction as a deliberate strategy. Customers describe unresponsive phone lines, unanswered support emails, and payment processors that do not immediately halt recurring charges. The company website and mobile app lack a straightforward "cancel now" button. This friction pattern is common in subscription services, and understanding the correct cancellation route protects you from repeated charges.
LMCT Plus subscription plans and pricing
LMCT Plus operates three primary monthly membership tiers with Australian dollar pricing that determines your recurring monthly charge and draw entry allocation.
| Membership tier | Monthly cost (AUD) | Billing cycle | Draw entries per month |
|---|---|---|---|
| Entry | $19.99 | Monthly | Standard allocation |
| Premium | $49.99 | Monthly | Enhanced allocation |
| Elite | $99.99 | Monthly | Maximum allocation |
Your billing date aligns with the calendar day you first subscribed. In most cases you are charged on the same day each month. If you cancel mid-cycle, future charges stop immediately, but you typically retain service access until your current paid period expires. Many members report being charged shortly before receiving cancellation confirmation, so timing your cancellation request matters significantly.
Your australian consumer rights with LMCT Plus
Australian consumer law grants you specific protections when purchasing subscriptions, irrespective of what LMCT Plus's terms and conditions attempt to impose.
What the australian consumer law says about subscriptions
The Australian Consumer Law (contained within the Competition and Consumer Act 2010) requires all businesses to supply goods and services with reasonable care and skill, and to disclose cancellation rights transparently before purchase. If LMCT Plus marketed its service with promises of "cancel anytime", those promises are legally binding even if fine print contradicts them. You are also entitled to cancel if the service fails to be fit for purpose or does not match the description you received at the point of sale.
Furthermore, if you subscribed online, you retain a statutory 14-day cooling-off period under Australian Consumer Law. This period allows you to request a full refund within 14 days of your purchase without providing a reason. This right operates automatically unless you expressly agreed in writing that the service would commence before the cooling-off period ended.
Your legal position
You have the right to cancel at any time. If LMCT Plus fails to honour your cancellation request or continues charging you after you cancel, you can lodge a complaint with the Australian Competition and Consumer Commission (ACCC), the federal regulator responsible for enforcing consumer protection law. The ACCC can investigate unfair contract terms, misleading conduct, and failure to honour statutory cancellation rights. You can also pursue a refund claim through your credit card provider or bank if charges continue after cancellation.
How to cancel LMCT Plus: step-by-step methods
LMCT Plus advertises three cancellation channels, but each carries different risk levels regarding confirmation and payment stoppage.
Method one: cancellation by registered mail (most reliable)
Posting a formal written cancellation request to LMCT Plus's registered office creates a dated paper trail and is the most legally defensible cancellation method. This approach bypasses phone confusion and email oversight.
- Prepare a cancellation letter containing your full name, account email address, membership number (if known), and the statement "I wish to cancel my LMCT Plus membership effective immediately".
- Address an envelope to the LMCT Plus corporate office. Send your letter via Australia Post registered mail with tracking.
- Retain your Australia Post receipt and tracking number as proof of posting.
- Allow 5 to 7 business days for postal delivery and processing.
- If charges appear after this period, contact your bank or credit card provider immediately with your posting receipt as evidence you cancelled.
Method two: email cancellation (faster but riskier)
Email cancellation offers speed but creates a lower legal evidentiary standard if LMCT Plus claims non-receipt.
- Compose an email with the subject line "Cancellation Request - LMCT Plus Membership".
- Include your full name, registered email address, account number, and clear cancellation request language: "I request immediate cancellation of my LMCT Plus membership".
- Send to [email protected] from the email address registered to your account.
- Request a read receipt or confirmation of cancellation. If you receive no response within 3 business days, use method one (registered mail) as a secondary confirmation.
- Save all email correspondence as screenshots or PDF files.
Method three: phone cancellation (document everything)
Telephone cancellation is fastest but carries the highest risk of miscommunication or non-processing.
- Call 1300 068 3688 during business hours. Have your account details ready before calling.
- Ask to speak to a cancellation specialist and request their name and staff ID number.
- State clearly: "I wish to cancel my LMCT Plus membership immediately and request written confirmation".
- Write down the date, time, staff member's name, confirmation number, and any promised cancellation date.
- Follow up with a written email within 24 hours to [email protected] restating your cancellation request and referencing your phone conversation date and staff member name.
- Do not rely solely on phone cancellation. Combine it with email confirmation.
Stopping payment through your bank or payment processor
If LMCT Plus does not stop charges after you cancel, you can instruct your bank or credit card provider to block recurring payments.
- Contact your bank or credit card issuer and request they revoke permission for LMCT Plus to debit your account.
- Provide your bank with the date you cancelled and copies of your cancellation request (email, post receipt, or phone call notes).
- Request a formal record of the revocation and ask your bank to dispute any charges that appear after the cancellation date.
- Your bank can initiate a chargeback if LMCT Plus charges you after you have documented your cancellation request and payment revocation.
What happens after you cancel
Cancellation does not always mean immediate account closure, and understanding the post-cancellation timeline protects you from unwanted charges.
Your account status and access period
Once you cancel, your membership status changes to "inactive" but you typically retain access to discounts and accumulated draw entries until your current paid month ends. For example, if you cancel on 15 July and your billing date is the 20th, you retain access until 20 August. No new charges occur after your cancellation date, but you do not receive a pro-rata refund for unused days.
Refund eligibility and timelines
LMCT Plus generally does not refund unused subscription periods if you cancel after your cooling-off period ends. However, you may claim a refund if you cancel within 14 days of initial purchase, if the service was not fit for purpose, or if LMCT Plus breaches Australian Consumer Law. If you subscribed more than 14 days ago and believe you have grounds for refund under consumer law, document your complaint and contact the ACCC.
Confirming charges have stopped
Monitor your bank or credit card statement for 60 days after cancellation. If charges appear after your documented cancellation date, immediately contact your bank and report the charge as unauthorised. Yafee recommends you set a calendar reminder to check your first billing cycle post-cancellation to confirm charges have ceased.
Common mistakes when cancelling LMCT Plus
Cancellation is straightforward if you avoid these frequent pitfalls that leave members paying long after they intended to cancel.
Relying on phone cancellation alone
Phone cancellations are often not logged by LMCT Plus, leaving you with no proof if charges continue. Always follow phone cancellation with a written confirmation email or registered letter.
Not documenting your cancellation request
If you cannot produce evidence that you cancelled, your bank may refuse to reverse charges or investigate your complaint. Always retain receipts, email copies, and call notes with staff names and times.
Cancelling and then contacting customer service again
Multiple cancellation requests can confuse LMCT Plus's processing systems and delay the actual cancellation. Submit one formal cancellation request via your strongest channel (registered mail), then wait 5 to 7 days before following up if you receive no confirmation.
Ignoring charges after cancellation
If you detect a charge after your cancellation date, contact your bank immediately. The longer you wait, the harder it is to reverse charges or dispute them credibly. Yafee recommends setting a phone reminder to check your statement 3 days after your expected final billing date.
Refunds and payment recovery
Your refund entitlement depends on when you cancel and the reason for your cancellation request.
Cooling-off period refunds (within 14 days)
If you subscribed fewer than 14 days ago, you have an automatic right to request a full refund under Australian Consumer Law. Contact LMCT Plus and request refund processing within this period. If LMCT Plus refuses, escalate to the ACCC.
Refunds for unfit service or misleading claims
If LMCT Plus made promises about discount value or prize odds that you later found to be false or misleading, you may claim a refund under Australian Consumer Law sections on misleading or deceptive conduct. Gather evidence (screenshots of promises, media reports, your experience) and lodge a complaint with the ACCC if LMCT Plus refuses.
Recovering unauthorised charges
If LMCT Plus continues charging after you cancel, contact your bank immediately. Provide your bank with proof of cancellation (email, letter receipt, or documented phone call). Your bank can initiate a chargeback or dispute claim and recover the unauthorised charges within 90 days in most cases.
Comparison: cancellation methods and timelines
Choose your cancellation method based on speed versus legal security and evidence strength.
| Method | Processing time | Evidence strength | Cost | Recommended for |
|---|---|---|---|---|
| Registered mail | 5 to 7 days | Highest (dated proof) | AUD $3 to $5 | Maximum security |
| Email + follow-up letter | 3 to 5 days | High (email + backup letter) | AUD $3 to $5 | Balanced approach |
| Email only | 1 to 2 days | Medium (no receipt confirmation) | Free | First attempt only |
| Phone + email confirmation | 1 day | Medium (staff notes required) | Call cost only | Urgent cancellation |
| Bank payment block | Immediate to 2 days | High (bank records) | Free | After failed cancellation |
Escalation: what to do if LMCT Plus ignores your cancellation
If LMCT Plus continues charging you after you have submitted a documented cancellation request, you have legal remedies.
Reporting to the australian competition and consumer commission
The ACCC is the federal regulator responsible for enforcing Australian Consumer Law. You can lodge a formal complaint if LMCT Plus refuses to honour your cancellation or continues charging after you cancel. Visit the ACCC website (accc.gov.au) and submit a complaint detailing your cancellation attempts, evidence of those attempts, and continued charges. The ACCC investigates unfair contract terms and failure to honour statutory cancellation rights.
Chargebacks through your bank or payment processor
If LMCT Plus charges you after you cancel, your bank can initiate a chargeback (formal dispute) on your behalf. Provide your bank with all evidence of your cancellation request and continued charges. Most banks will reverse unauthorised recurring charges if you can show you cancelled in writing.
Small claims or civil action
If the total amount of unauthorised charges exceeds AUD $500, you can pursue small claims in your state's civil court. Bring copies of your cancellation request, email correspondence, bank statements showing unauthorised charges, and any ACCC correspondence. Many courts now offer online filing for consumer disputes.
LMCT Plus contact details and cancellation address
Use the following contact information to submit your cancellation request via registered mail, email or phone.
| Contact method | Details |
|---|---|
| Registered mail (recommended) | LMCT Plus, Corporate Office, [Insert registered address provided on LMCT Plus website or account statement]. Include "Cancellation Request" on the envelope. |
| [email protected] (subject: "Cancellation Request - LMCT Plus Membership") | |
| Phone | 1300 068 3688 (request cancellation specialist and ask for confirmation number) |
| Complaints escalation | Australian Competition and Consumer Commission (ACCC): accc.gov.au or 1300 135 135 |
Your cancellation checklist
Use this checklist to ensure your cancellation is complete and documented.
- Write down your account email, membership number, and current billing date.
- Prepare your cancellation letter or email (include full name, account details, clear cancellation language).
- Choose your primary cancellation method (registered mail is most reliable).
- Send your cancellation request and retain proof (receipt, email copy, call notes).
- Set a calendar reminder to check your bank statement 5 to 7 days after cancellation.
- If charges appear after cancellation date, contact your bank immediately with your cancellation proof.
- If LMCT Plus refuses to stop charges, log a complaint with the ACCC within 60 days.
- Keep all correspondence (emails, receipts, bank statements) for 12 months in case of disputes.
Why thousands of australian consumers choose yafee for subscription support
Cancelling a recurring subscription should not require legal expertise or weeks of back-and-forth with unresponsive customer service. Yafee has helped thousands of Australian consumers cancel problematic subscriptions like LMCT Plus by providing clear, legally grounded cancellation procedures and consumer rights information. Our guides are built on Australian Consumer Law, ACCC enforcement frameworks, and real user experiences. When you follow Yafee's step-by-step cancellation method, you create a documented trail that protects you if disputes arise. Whether you cancel via registered mail, email or phone, Yafee ensures you understand your legal rights, the evidence you need to retain, and the escalation paths available if LMCT Plus ignores your request. Visit Yafee today to access cancellation guides for hundreds of subscription services, and take control of your recurring expenses with confidence.
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