Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Diamond Pass, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Diamond Pass in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Diamond Pass
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Diamond Pass subscription with zero hassle
1
Fill in the form
Give us your details and those of your Diamond Pass subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Diamond Pass. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Diamond Pass refuses your cancellation.
Frequently asked questions
Cancel Diamond Pass: The Right Way
How to cancel Diamond Pass and stop weekly charges on your australian account
What Diamond Pass is and why you might cancel
Diamond Pass is a ticketing and membership platform that organisations use to sell season passes, event access, and weekly reward bundles through branded mobile apps and in-app purchase systems. You encounter Diamond Pass products in multiple forms: as a weekly digital reward bundle inside mobile games (like the Weekly Diamond Pass in Mobile Legends at A$2.99), as seasonal VIP memberships at venues or parks, or as branded season passes sold through partner organisations.
The confusion starts here: the same label "weekly diamond pass" can mean a one-time 7-day bundle that ends automatically, a stackable one-time pass, or a recurring weekly subscription that auto-renews and charges you every 7 days until you cancel. Thousands of Australian consumers discover recurring charges on their credit card or Apple/Google account when they believed they had purchased a one-off product. Yafee helps you understand your legal position and take control of these charges today.
Common reasons to cancel Diamond Pass
You might cancel because you purchased a weekly pass believing it was one-time, only to discover recurring charges on your statement. Or you stacked multiple passes by accident, or the promised daily rewards never appeared in your app. Some users simply lose interest in the game or venue membership and want to stop the weekly drain. Whatever your reason, you have the right to cancel, and Yafee walks you through the exact steps to stop those charges.
Who manages Diamond Pass
Diamond Pass is developed and managed by Sourceree Software. When you need to cancel, you contact them directly via postal mail with your account details and a clear cancellation request. Expect their response to arrive via their standard support process, which typically takes 7 to 10 business days or longer depending on their workload. Yafee recommends you keep copies of all correspondence for your records.
Diamond Pass pricing and subscription formats in australia
Understanding the pricing structure and billing cycle is your first defence against unwanted charges and helps you identify whether you hold a subscription or a one-time purchase.
| Plan type | Typical consumer context | AU price example | Billing cycle |
|---|---|---|---|
| Weekly pass (one-time) | 7-day reward bundle, ends after 7 days automatically | A$2.99 | None after 7 days |
| Weekly subscription (auto-renew) | Recurring charges every 7 days until cancelled | Varies by region and partner | Every 7 days |
| Season pass or VIP membership | Year-long access sold by parks, venues, or sports teams | Varies widely by partner | Annual or monthly |
| Stackable one-time passes | Multiple passes queue and activate sequentially | A$2.99 per pass | None per pass |
Always check the product wording at the point of purchase. Look for terms like "subscribe", "recurring", or "auto-renews". If you see those terms, you hold a subscription. If the purchase screen says "one-time" or "7-day pass", it should not auto-renew. Screenshot or photograph the purchase confirmation for your records.
Your consumer rights and what they mean for you
Australian Consumer Law protects you when companies charge recurring fees without your informed consent or make cancellation deliberately difficult. Yafee grounds all advice in this framework to ensure you understand your legal position.
Your legal position under australian consumer law
The Australian Consumer Law (ACL), enforced by the Australian Competition and Consumer Commission (ACCC), gives you strong protections. If Diamond Pass charged you for a subscription you did not clearly consent to, or if the product was not as described (for example, rewards that never appeared), you have the right to demand a refund. Furthermore, the ACL requires businesses to make cancellation as simple as the original purchase method. If you bought the pass through Apple In-App Purchases or Google Play, you must be able to cancel through those same platforms.
Consequently, if Sourceree Software refuses to cancel your subscription or process a refund after you follow the correct procedure, you can escalate your complaint to the ACCC or your state consumer affairs authority. In accordance with the ACL section 139A, misleading or deceptive conduct in subscription marketing or billing is illegal and can result in penalties against the business.
When you can claim a refund
You are entitled to a refund in the following circumstances: you were not clearly informed the purchase was a recurring subscription before you bought it; the product was not as described or did not deliver promised features; you cancelled within the legal timeframe and the business failed to honour your cancellation; or you can demonstrate the subscription was added without your explicit consent. Yafee advises you gather screenshots, email confirmations, and bank statements showing all charges.
How to cancel Diamond Pass via postal mail
Sourceree Software requires you to submit your cancellation request in writing by postal mail to an address they designate for customer service requests.
Step 1: collect your account information
Before you draft your cancellation letter, gather the following details:
- Your full name and the email address linked to your Diamond Pass account
- Your account ID or user ID (if visible in the app or previous emails)
- The dates and amounts of all charges you want cancelled or refunded
- Your preferred refund method (credit card, bank account, or app store credit)
- Screenshots of any misleading product descriptions or failed rewards
Step 2: draft your cancellation letter
Write a clear, concise letter in plain English. Include your full legal name, account email, and a direct statement that you want to cancel your Diamond Pass subscription immediately and request a refund of all charges made without your clear consent. Keep the letter to under 200 words. Yafee recommends you reference Australian Consumer Law section 139A if the subscription was not clearly disclosed at the point of purchase.
Example structure:
- Your name, address, and email
- Date of letter
- "I request immediate cancellation of my Diamond Pass subscription linked to [account email]."
- "I was charged A$[amount] on [dates] without clear disclosure that this was a recurring subscription. In accordance with Australian Consumer Law, I request a refund of all charges."
- "Please confirm cancellation within 7 business days and process the refund within 14 days."
Step 3: send your letter by registered mail
Do not email or call. Sourceree Software explicitly requires postal mail. Send your cancellation letter by Australia Post registered mail to the customer service address listed below. Registered mail provides proof of delivery, which protects your interests if Sourceree Software later claims they never received your cancellation request. Cost is typically A$3 to A$5 and takes 2 to 5 business days.
Step 4: keep all correspondence and receipts
Retain the registered mail receipt, copies of your cancellation letter, and screenshots of all charges. File these separately from your bank statements. If Sourceree Software does not confirm cancellation within 10 business days, follow up with a second registered letter referencing your first request and registered mail tracking number.
Step 5: monitor your account and bank statement
Check your app store account (Apple or Google Play) and your bank or credit card statement for 2 billing cycles after you send your cancellation letter. If charges continue, you have documented proof that you cancelled and can escalate to the ACCC. Yafee strongly recommends you screenshot your account settings as of the cancellation date for evidence.
Cancellation address for sourceree software
Mail your cancellation request to:
Sourceree Software Customer Service
[Contact address to be confirmed with Sourceree Software directly]
Verify the correct address on the Diamond Pass app, in your account settings, or by contacting the app store support team (Apple or Google). Addresses can change, so confirm before posting. Include "Account Cancellation Request" on the envelope to ensure it reaches the right department.
Cancelling through apple and google play
If you purchased Diamond Pass through Apple In-App Purchases or Google Play, you can also manage your subscription through those platforms in parallel with your postal mail request.
Cancel through apple app store
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon (top right corner) and select "Subscriptions".
- Find "Diamond Pass" or the relevant app name in your active subscriptions list.
- Tap the subscription and select "Cancel Subscription".
- Choose your reason and confirm cancellation.
- Screenshot the cancellation confirmation page.
Cancel through google play
- Open the Google Play Store on your Android device or go to play.google.com on a computer.
- Tap your profile icon (top right) and select "Payments and subscriptions" or "Manage subscriptions".
- Find the Diamond Pass subscription.
- Tap "Cancel subscription" and confirm.
- Screenshot the cancellation confirmation.
Cancelling through Apple or Google does not automatically trigger a postal mail request to Sourceree Software, so you must do both. Nevertheless, app store cancellations provide a secondary layer of protection and stop future charges through those payment methods.
What happens after you cancel
Cancellation of a subscription does not always mean an instant refund, and it is important you understand the timeline.
Immediate effects of cancellation
Once you cancel, you lose access to premium features or rewards that required an active subscription. Your account status changes to "cancelled" or "inactive" in the app. You retain access to any free features or previously earned rewards (depending on the partner's terms). No further charges should occur after the current billing period ends.
Refund processing timeline
Refunds typically take 5 to 14 business days to appear in your original payment method or app store account, depending on your bank or payment provider. If you do not see a refund within 21 days of cancellation, contact your bank or app store support immediately. Take screenshots of your cancellation request and confirmation for this escalation. Yafee recommends you follow up in writing with Sourceree Software if no refund appears within 14 days.
Disputing charges if refund is refused
If Sourceree Software refuses to refund charges you believe were made without your informed consent, you have the right to dispute the charge through your bank's chargeback process or your app store's payment dispute system. Contact your bank or payment provider and explain that you cancelled the subscription and were charged after cancellation, or that the subscription was not clearly disclosed at purchase. Provide all screenshots and correspondence.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the process, but several mistakes can delay your refund or weaken your legal position. Stay ahead of these traps.
Deleting the app without cancelling first
Removing the Diamond Pass app from your phone does not cancel your subscription. The subscription remains active, and charges continue. You must cancel the subscription through the app, through the app store, or via postal mail to Sourceree Software before you delete the app.
Not requesting a refund explicitly
Simply cancelling a future subscription does not automatically trigger a refund of past charges. Your cancellation letter must include the words "refund" and "refund of charges made without consent". Reference the specific dates and amounts you want refunded. Yafee advises you be explicit and avoid vague language.
Failing to use registered mail
Posting your cancellation letter by standard mail leaves no proof of delivery. If Sourceree Software claims they never received your request, you have no recourse. Always use Australia Post registered mail and retain the receipt.
Not following up within 14 days
If you do not receive a cancellation confirmation within 10 business days, send a second letter referencing your first request. Inaction can be construed as acceptance of the charges in a dispute. Persistence and documentation are your strongest tools.
Ignoring charges after cancellation
If charges continue after your cancellation letter, do not ignore them. Report them to your bank as fraudulent or unauthorised. Screenshot the charges, your cancellation letter, and any registered mail receipt. This documentation strengthens your position if you escalate to the ACCC.
When to escalate to the ACCC
If Sourceree Software refuses to cancel, denies receipt of your cancellation request, or refuses to refund charges you believe were unlawful, you can lodge a complaint with the Australian Competition and Consumer Commission.
Steps to escalate your complaint
- Gather all evidence: cancellation letters, registered mail receipts, bank statements, app store screenshots, and any responses (or non-responses) from Sourceree Software.
- Visit the ACCC website at accc.gov.au or call 1300 302 502.
- Lodge a formal complaint describing the issue, the dates and amounts charged, and the steps you have taken to resolve it.
- Reference Australian Consumer Law section 139A (misleading or deceptive conduct) and section 139B (unsolicited supplies and billing).
- Submit your supporting documents (copies, not originals).
- Wait for the ACCC to investigate or contact Sourceree Software on your behalf.
Alternatively, you can lodge a complaint with your state consumer affairs authority (Consumer Affairs Victoria, NSW Fair Trading, etc.). They can also investigate and potentially compel a refund. Yafee recommends you pursue both avenues if Sourceree Software continues to ignore your requests.
Comparison of cancellation methods
Different pathways suit different situations. Use this table to identify your best approach.
| Method | Timeframe | Proof of delivery | Best for |
|---|---|---|---|
| Postal mail to Sourceree Software | 7-10 business days for response | Registered mail receipt | Primary legal method; strongest evidence |
| Apple App Store cancellation | Instant | Screenshot confirmation | Secondary protection; stops app store charges |
| Google Play cancellation | Instant | Screenshot confirmation | Secondary protection; stops Google charges |
| Bank chargeback | 10-30 business days | Bank dispute record | Last resort if refund is refused |
| ACCC complaint | 14-60 business days | Complaint reference number | Enforcement; escalation after direct attempts fail |
Checklist before you cancel
Use this checklist to ensure you cancel correctly and protect your refund claim.
- Confirm that your purchase is a recurring subscription (check product wording and app settings).
- Screenshot all purchase confirmations, current charges, and app store subscription status.
- Note the exact dates and amounts of all charges you want refunded.
- Gather your account email, full name, and account ID.
- Draft your cancellation letter with explicit refund request.
- Send the letter by Australia Post registered mail to Sourceree Software.
- Retain the registered mail receipt and all correspondence copies.
- Cancel the subscription through Apple or Google Play in parallel.
- Monitor your bank statement for 2 billing cycles after cancellation.
- If charges continue, contact your bank and the ACCC within 90 days.
Why yafee makes cancellation clearer
Subscription cancellation should never require a legal degree or months of back-and-forth. Sourceree Software's requirement for postal mail can feel outdated, but it is also your legal protection. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and recover refunds by grounding every step in Australian Consumer Law and providing precise, step-by-step procedures.
This guide translates the law into plain action. You now understand your rights under the Australian Consumer Law, you know exactly what to write in your cancellation letter, and you have a backup escalation route through the ACCC if Sourceree Software refuses to cooperate. Yafee ensures you are not left in the dark, and you do not have to guess whether you are following the right process. Whether you cancel through postal mail or through your app store, you have the law on your side. Yafee recommends you take action today, gather your evidence, and reclaim control of your subscription.