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Frequently asked questions
Cancel A&E: The Right Way
How to cancel A&E and stop charges on your foxtel or streaming account
What happened to A&E in australia and why you might still see charges
A&E closed as a dedicated television channel in Australia on 31 July 2024 when its licensing agreement with Foxtel ended. However, you may still be receiving charges on your bill because A&E content has migrated to other Foxtel platforms, and your subscription or bundle package never automatically adjusted after the shutdown.
If you're seeing A&E charges appear on your account, the money is almost certainly coming from a broader Foxtel package, streaming service, or app store subscription that included A&E as one of multiple channels or content tiers. At Yafee, we guide consumers through exactly this type of billing situation every day, and the first critical step is identifying the actual source of your charge.
Why A&E charges persist even though the channel is closed
When a television channel closes, your subscription to the bundle or package containing that channel does not automatically cancel or downgrade. Your streaming provider, Foxtel distributor, or app store continues billing you for the package that once featured A&E content. The channel has moved to other platforms within the Foxtel ecosystem, but your subscription remained active unless you manually cancelled or downgraded it.
You may be paying for a Foxtel bundle, a BINGE tier, or a streaming platform subscription that listed A&E as one of many channels. At the moment A&E shut down, its programming transferred to other Foxtel channels and on-demand services, yet your recurring charge stayed in place. To stop paying, you must actively cancel or modify your subscription through the correct platform.
Where A&E content has moved in australia
A&E's factual and reality television programming now appears across Foxtel's broader catalogue, including on BINGE and other Foxtel channels. If you want to continue watching A&E content without paying for a full bundle, you have options. However, if you want to eliminate all A&E-related charges, you need to cancel or downgrade the subscription tier that includes this content.
Pricing and service breakdown for australian streaming platforms
This table shows the most common places where A&E charges appear and the typical monthly cost of each service or bundle.
| Service or bundle | Typical monthly price (AUD) | How A&E content appears | Cancellation location |
|---|---|---|---|
| Foxtel BINGE Basic | $4.99-$9.99 | Ad-supported entry tier with A&E titles in rotating catalogue | BINGE website or app settings |
| Foxtel BINGE Standard | $19-$22 | Ad-free on-demand with A&E programming and multiple simultaneous streams | BINGE website or app settings |
| Foxtel Premium or BINGE Premium | $22-$25 | Full-tier access with up to 4 concurrent streams | Foxtel or BINGE website or app |
| Apple TV+ (bundle) | $9.99 standalone | A&E content via partner syndication agreements | Apple App Store account settings |
| Amazon Prime Video | $9.99 standalone | A&E titles in rotating catalogue | Amazon account subscriptions section |
| Google Play Store or iTunes | Varies per subscription | A&E app or partner app subscriptions | App store payment method settings |
Before proceeding with cancellation, check your bank statement or credit card bill for the exact merchant name on the charge. It will never say "A&E"; it will identify the actual billing source such as "Foxtel", "BINGE", "Apple", "Amazon", or your app store provider. This merchant name is your cancellation target.
Your consumer rights under australian consumer law
Australian Consumer Law protects your right to cancel subscriptions and provides a clear framework for refunds when services are disrupted or misrepresented.
Your legal position on cancellation and refunds
The Australian Consumer Law, enforced by the Australian Competition and Consumer Commission (ACCC), gives you the right to cancel a subscription at any time, provided the service provider gives you clear notice of cancellation terms at the point of purchase and before each renewal. When A&E closed, customers were not automatically compensated, but you have the right to demand a refund for any charges levied after the channel became unavailable.
Furthermore, the Australian Consumer Law obliges streaming providers and Foxtel to act with transparency regarding cancellation deadlines, charges, and renewal dates. If your service provider made it difficult to cancel or did not clearly communicate the process, you may have grounds to dispute the charge with your bank or lodge a complaint with the ACCC.
Consequently, if you paid for a service that promised A&E content and A&E is no longer available, the provider must either offer an alternative of equivalent value, provide a refund, or allow you to downgrade without penalty. Yafee recommends documenting all charges and cancellation attempts, as this evidence strengthens your position if the provider disputes your refund request.
Escalation path if the provider refuses to cancel
If a streaming service, app store, or Foxtel refuses to cancel your subscription or honour your refund request, escalate your complaint to the Australian Competition and Consumer Commission (ACCC). The ACCC has the power to investigate unfair contract terms and enforce consumer rights across all subscription services operating in Australia.
In addition, you may lodge a dispute with your bank's chargeback department if the merchant fails to respond to cancellation requests within 14 days. Most Australian banks and credit card issuers will reverse charges on your behalf if the underlying service was not delivered as promised.
How to cancel A&E charges on foxtel or BINGE
The specific steps to stop your charges depend on which platform is billing you; however, all methods follow the same core procedure.
Step one: identify your billing source
Open your most recent bank or credit card statement and locate the charge related to A&E or the bundle containing A&E. Note the exact merchant name and the amount. This identifies which company is billing you and which platform you must contact to cancel.
Step two: gather your account details and login credentials
Locate your username, email address, and password for the service in question. If you have forgotten your password, use the "Forgot password" link on the login page of the service to reset it before proceeding. At Yafee, we emphasise that having immediate access to your account accelerates the cancellation process and reduces delays.
Step three: cancel through the official platform website or app
The safest and fastest way to cancel is directly through the service provider's official website or mobile app. Follow these sub-steps for each platform:
- If you are cancelling Foxtel or BINGE:
- Visit the BINGE website (binge.com.au) or open the BINGE app on your device.
- Log in with your email address and password.
- Navigate to "Account settings" or "Subscription" in the menu.
- Locate the "Manage subscription" or "Cancel subscription" option.
- Select your reason for cancellation from the dropdown menu.
- Confirm that you wish to cancel immediately or at the end of your current billing cycle.
- Save your cancellation request and note the confirmation number and date.
- If you are cancelling Apple TV+ or an app store subscription:
- Open the App Store or iTunes on your Apple device.
- Tap "Account" in the bottom menu bar.
- Select "Subscriptions".
- Find the A&E or streaming service subscription and tap "Manage".
- Select "Cancel subscription" or "Edit subscription".
- Confirm the cancellation and take a screenshot of the confirmation.
- If you are cancelling Amazon Prime Video or a Google Play subscription:
- Log in to your Amazon or Google account through a web browser.
- Navigate to "Your account" and select "Memberships and subscriptions" or "Manage subscriptions".
- Find the relevant subscription and click "Cancel subscription" or "Manage".
- Follow the prompts to confirm cancellation and note the confirmation reference.
Step four: request a refund if charges post after cancellation
If you cancel your subscription but a charge appears on your next statement, contact the service provider's customer support team within 3 business days and provide your cancellation confirmation number. At Yafee, we advise keeping all confirmation emails and screenshots because these documents prove you initiated cancellation and demonstrate your right to a refund.
Step five: dispute with your bank if the provider does not refund
If the streaming provider does not refund your money within 14 days of your cancellation request, contact your bank's disputes or chargeback department. Provide your cancellation confirmation, your statement showing the post-cancellation charge, and a brief statement explaining that the service was cancelled but the charge persisted. Your bank will typically reverse the charge within 5 to 10 business days.
Common mistakes to avoid when cancelling A&E charges
Many consumers assume that stopping an unwanted charge is straightforward, but small oversights can delay refunds by weeks.
Mistake one: cancelling through email instead of the official platform
Sending a cancellation email to customer support is slower and creates ambiguity about whether your request was received. Always cancel through the official website or app to generate an instant, timestamped confirmation. Email support may take 7 to 10 business days to process, and the confirmation is weaker if you later need to dispute the charge.
Mistake two: cancelling mid-cycle without confirming the refund policy
Different providers handle refunds differently. Foxtel may credit your account for unused time; Apple typically refunds only within 14 days of purchase; Amazon may issue store credit instead of a cash refund. Read the cancellation confirmation screen carefully to understand what you will receive.
Mistake three: not saving confirmation numbers and screenshots
After you cancel, immediately save or screenshot the confirmation page, including the confirmation number, date, and time. If a dispute arises, this evidence proves you cancelled and protects you against the provider's claim that no cancellation was ever requested.
Mistake four: cancelling the wrong subscription tier
If you have multiple subscriptions (for example, BINGE Basic and BINGE Standard), verify you are cancelling the correct tier before confirming. Cancelling the wrong subscription leaves you still paying for the bundle that includes A&E content.
What happens after you cancel your subscription
Understanding the timeline after cancellation helps you track whether refunds have been processed and whether any unexpected charges appear.
Immediate cancellation versus end-of-cycle cancellation
When you cancel, most providers offer two options: cancel immediately or cancel at the end of your current billing cycle. If you select immediate cancellation, your access to the service stops at once, and you receive a refund or credit for any unused portion of your payment. If you select end-of-cycle cancellation, you retain access until your current billing period expires, and you will not be charged for the next month. Choose immediate cancellation if you want the charge to stop right away.
Timeline for refunds and credit applications
If you cancel immediately and qualify for a refund, the credit typically appears in your account within 3 to 5 business days. If you paid with a credit card or bank account, the refund will be returned to that payment method. If you paid through an app store or digital wallet, the credit may appear as store credit rather than a cash refund.
Monitor your bank statement for the next two billing cycles to ensure no further charges appear. If a charge posts after your cancellation date, contact the provider's support team at once with your cancellation confirmation.
Refund timelines and what to expect from each provider
Refund speed and method vary significantly across providers; this table summarises typical timelines.
| Provider | Refund method | Typical timeline | Contact for dispute |
|---|---|---|---|
| Foxtel or BINGE | Account credit or refund to original payment method | 3-5 business days | support.binge.com.au or 133 222 (Foxtel phone line) |
| Apple App Store | Account credit or refund to Apple ID | 3-7 business days (must request within 14 days of charge) | reportaproblem.apple.com |
| Amazon Prime Video | Account credit or refund to original payment method | 3-10 business days | Amazon customer service via website chat |
| Google Play Store | Google Play credit or refund to original payment method | 3-7 business days | play.google.com/support |
| iTunes | Apple ID credit or refund to payment method | 3-5 business days | support.apple.com |
| Other streaming apps | App store credit or refund to payment method | 5-14 business days | In-app help or support@[appname].com |
If a refund does not appear within the timeline shown, follow up with the provider's customer support team immediately. Yafee recommends sending a follow-up message within 7 business days and attaching your original cancellation confirmation.
How to dispute a charge with your bank if the provider does not cooperate
If a streaming provider or app store refuses to cancel your subscription or process a refund, your bank or credit card issuer has the authority to reverse the charge on your behalf.
Step one: gather all documentation
Collect the following documents before contacting your bank: your bank or credit card statement showing the disputed charge, the exact date of the charge, the merchant name, the amount, screenshots of your cancellation confirmation from the streaming provider, and any email correspondence with customer support.
Step two: contact your bank or credit card provider
Call the phone number on the back of your card or log in to your online banking portal and select "Disputes" or "Report fraud". Inform the bank representative that you cancelled a subscription but the merchant continued charging you after the cancellation date. Provide all documentation and explain that the merchant has not responded to your refund request within a reasonable timeframe (typically 14 days).
Step three: submit a formal chargeback request
Your bank will file a dispute code (often called a chargeback) with the merchant's bank. The merchant has a set period (usually 10 business days) to respond. In most cases, if you can prove you cancelled the subscription, the bank will reverse the charge in your favour and credit your account within 5 to 10 business days.
Frequently asked questions resolved through yafee's consumer database
Can i get a refund if i cancelled too late to receive one from the provider?
Yes. If the merchant's own refund window has closed, you can still dispute the charge with your bank under Australian Consumer Law. The merchant's arbitrary 14-day refund window does not override your legal right to a refund for a service that is no longer available or was not delivered as promised.
Do i lose access immediately when i cancel, or can i watch until the end of the billing cycle?
This depends on how you cancel. When you cancel through the official app or website, you will be offered a choice: cancel immediately (access stops right away) or cancel at the end of your billing cycle (access continues until the cycle ends). Select the option that suits you. Immediate cancellation triggers a refund; end-of-cycle cancellation simply prevents the next charge from posting.
What if the charge keeps appearing even after i cancel?
First, verify that your cancellation request actually went through by checking the provider's account settings or retrieving your confirmation email. If the cancellation was confirmed but the charge posted anyway, contact the provider's support team immediately with your cancellation confirmation number. If they do not respond within 7 business days, file a chargeback with your bank.
Will cancelling hurt my credit score?
No. Cancelling a subscription has no effect on your credit score. Subscriptions are not reported to credit bureaus. The only way a subscription could negatively affect your credit is if you failed to pay the bills, not if you cancelled the service itself.
Key points to remember before you cancel
Before you initiate the cancellation process, verify the following points:
- You have identified the correct billing source from your bank statement.
- You have your login credentials for the streaming service or app store account.
- You understand whether you are cancelling a standalone subscription or a bundle that includes multiple channels or services.
- You have noted the provider's refund policy and timeline.
- You are prepared to save your cancellation confirmation number and screenshot the confirmation screen.
- You have a copy of your most recent billing statement for reference if a dispute arises.
Summary: your path to cancelling A&E charges in australia
| Action | Timeline | Expected outcome |
|---|---|---|
| Identify your billing source from your bank statement | Immediate | You know which provider to contact |
| Log in to the streaming service or app store account | Immediate | You have access to cancellation settings |
| Navigate to subscription settings and select "Cancel subscription" | Immediate | Cancellation is confirmed with a reference number |
| Save your cancellation confirmation and screenshot | Immediate | You have proof of cancellation if a dispute arises |
| Monitor your bank statement for refund or credit | 3-10 business days | Refund appears or is applied to your account |
| If no refund appears, file a chargeback with your bank | 10-15 business days | Your bank reverses the charge in your favour |
Where to send a formal cancellation notice if the provider is unresponsive
If the streaming provider's customer support team does not respond to cancellation requests or refund claims within 14 days, you may send a formal written notice of cancellation. This creates a dated record of your cancellation attempt and strengthens your position if you later need to escalate to your bank or the ACCC.
Send a cancellation letter (by email or registered post) to the provider's address or support email, stating the following:
- Your full name and account number or email address associated with the subscription.
- The service name and the date you wish the cancellation to take effect.
- The reason for cancellation (for example, "Service no longer contains advertised A&E content").
- Your request for a refund of any charges posted after the cancellation date.
- A clear statement that if the provider does not honour the cancellation within 7 business days, you will escalate to your bank and the Australian Competition and Consumer Commission.
Keep a copy of this letter for your records. If the provider does not respond within 7 business days, proceed with your bank dispute.
Final steps: what yafee recommends after successful cancellation
Once you have cancelled your subscription and received a refund or credit, take these final steps to protect yourself:
- File away your cancellation confirmation number and email for at least 12 months.
- Check your bank statement monthly for the next three months to ensure no further charges appear from that merchant.
- If you signed up for the service through an app store, delete the app to prevent accidental re-subscription.
- If you received a refund credit to your account with the provider, use it or request a refund to your original payment method if the credit expires.
- Update your payment methods in all app stores to prevent auto-renewal surprises in the future.
Cancelling a subscription can feel unnecessarily complicated, but you have clear legal rights under Australian Consumer Law, and the process becomes straightforward once you identify the correct billing source. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions, recover refunds, and understand their rights when services close or change. By following the steps in this guide, you can cancel your A&E charges confidently and reclaim any overdue refunds.