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Frequently asked questions
Cancel Tap Scanner Pro: The Right Way
How to cancel Tap Scanner Pro and protect your refund rights in australia
Why you might want to cancel Tap Scanner Pro
Tap Scanner Pro is a document-scanning application available on iOS and Android that converts paper documents into digital PDFs using optical character recognition (OCR), cloud storage and advanced editing features. The app operates on a freemium model: the free tier offers limited daily scans with watermarked exports, while the Pro plan unlocks unlimited scanning, priority processing and full OCR functionality.
The Pro subscription costs approximately A$18 per month or A$161 per year. Many users activate the free 7-day trial intending to cancel before the first charge, only to discover they have been billed unexpectedly. This is the most common reason people search for cancellation guidance, and Yafee has helped thousands of consumers navigate this exact scenario.
You might also cancel if you have switched to a competing app, reduced your document scanning frequency, or determined the monthly cost no longer reflects your actual usage patterns. Whatever your reason, cancelling cleanly and on time protects your money and your rights under Australian Consumer Law.
Understanding your billing platform matters
Tap Scanner Pro subscriptions are processed through two separate billing channels: Apple's App Store (iOS devices) or Google Play (Android devices). This distinction is critical because your cancellation procedure, refund eligibility and grace periods depend entirely on which platform charged your payment method.
If you signed up on iPhone or iPad, Apple manages your billing relationship and refund policy. If you signed up on Android, Google Play controls your account and refund terms. Confirming your device platform is your essential first step because the two systems operate under different consumer protection rules and cancellation timelines.
Tap Scanner Pro pricing and plan comparison
Below is a complete breakdown of Tap Scanner Pro's subscription tiers, monthly and annual costs, and the features each plan includes.
| Plan | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Free | A$0 | A$0 | Limited scans per day; watermarked exports; basic editing |
| Pro (monthly) | A$18 | N/A | Unlimited scans; full OCR; priority processing; no watermarks |
| Pro (annual) | N/A | A$161 | Same as Pro monthly; billed once per year; saves approximately A$55 versus monthly |
| Business (monthly) | A$24 | Approx A$287 | Team collaboration; seat management; service level agreements for enterprise users |
The annual plan appears cheaper per month, which is why Tap Scanner Pro promotes it as superior value. However, this also means an annual subscription locks in a larger upfront charge, making timely cancellation even more critical if you change your mind within the first few weeks.
Your consumer rights under australian consumer law
Australian Consumer Law gives you specific protections when you cancel digital subscriptions, and understanding these rights strengthens your position if Tap Scanner Pro or its payment processor refuses your refund request.
The 14-day cooling-off period
Under the Australian Consumer Law (ACL), you hold a statutory right to cancel a distance contract (which includes all app subscriptions) within 14 days of purchase and receive a full refund, provided you have not substantially used the service. The 14-day window begins on the day you are charged, not the day you download the application.
This cooling-off period is your strongest legal position. If you signed up for a free trial on Day 1 and were charged without your consent on Day 8, you remain well within the statutory window and can demand a complete refund directly from Tap Scanner Pro, Apple or Google Play. The Australian Competition and Consumer Commission (ACCC) enforces this right and will pursue companies that ignore cancellation requests.
Your legal position: You may cancel within 14 days of your first charge and claim a refund under section 139A of the ACL, regardless of whether the service was free or paid. Substantial use (meaning you actively scanned multiple documents or accessed premium features) may reduce your refund eligibility, but merely downloading or opening the app does not constitute substantial use.
Automatic renewal obligations
The ACL requires subscription providers to obtain your express informed consent before charging you for a renewal. Many users are charged without clear notice because they did not cancel before the free trial ended. Tap Scanner Pro must show you the exact renewal date, the amount that will be charged, and how to cancel before any automatic charge occurs. If the app failed to display this information clearly, you have grounds to dispute the charge with your bank or payment processor.
Refund rights after cancellation
Once you cancel your subscription, you are entitled to a refund for any remaining unused portion of your billing period under Australian Consumer Law. If you paid A$161 for an annual plan and cancelled after 90 days, you can claim a pro-rata refund for the remaining 275 days (approximately A$125). Yafee recommends requesting this refund in writing if the app does not process it automatically within 7 days of cancellation.
How to cancel Tap Scanner Pro on iOS
If you subscribed via Apple's App Store on an iPhone or iPad, follow these steps to cancel your Tap Scanner Pro subscription immediately.
- Open the App Store application on your iPhone or iPad.
- Tap your profile icon in the top right corner of the screen.
- You may need to tap the user silhouette icon if no profile picture appears.
- Select "Subscriptions" from the menu that appears.
- This option sits near the top of the profile menu, above "Purchased" and "Account Settings".
- Locate "Tap Scanner Pro" in your active subscriptions list.
- If Tap Scanner Pro does not appear, your subscription may already be cancelled.
- If you see it listed under "Expired Subscriptions", you have already cancelled successfully.
- Tap on "Tap Scanner Pro" to open the subscription details page.
- Select "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm your cancellation reason.
- Choose the reason that best describes your situation (cost, no longer needed, found better alternative, etc.).
- Confirm the cancellation by tapping "Confirm" when prompted.
- Apple will display a confirmation message stating "Subscription cancelled".
- You will still have access to Tap Scanner Pro until your current billing period ends.
Save your cancellation confirmation email from Apple, which typically arrives within minutes. This email serves as proof of cancellation if you later dispute a charge or claim a refund under the 14-day cooling-off period.
How to cancel Tap Scanner Pro on android
If you subscribed via Google Play on an Android device, follow these steps to cancel your subscription without delay.
- Open the Google Play Store application on your Android device.
- Ensure you are logged into the Google account that purchased the subscription.
- Tap your profile icon in the top right corner (it resembles a circle with your initial or profile picture).
- Select "Manage your Google Account" from the menu.
- Navigate to the "Payments and subscriptions" section.
- On the next screen, tap "Subscriptions".
- Locate and tap "Tap Scanner Pro" in your active subscriptions list.
- If the app does not appear, your subscription is already inactive.
- Select "Cancel subscription" (usually displayed in red text near the bottom).
- Google will ask why you are cancelling.
- Provide brief feedback if you wish, but this is optional.
- Confirm your cancellation by tapping "Yes, cancel" when prompted.
- Google Play will show a confirmation page with your cancellation date.
- You retain access to premium features until your current billing period expires.
Google Play sends a cancellation confirmation email to your registered account within minutes. Retain this email as evidence that you cancelled within the Australian Consumer Law timeframe, especially if you are seeking a refund under the 14-day cooling-off period.
How to request a refund if you qualify
Cancelling your subscription stops future charges but does not automatically refund you if you acted within the 14-day cooling-off period or if you were charged without proper notice of renewal terms.
Refund via apple
- Open Apple's Support page at support.apple.com and select "Request a refund for apps, music, books and more".
- Sign in with the Apple ID that made the purchase.
- Select "Tap Scanner Pro" from your purchase history.
- Choose your cancellation reason: select "No longer needed" or "App did not work as described".
- Tap "Submit" and provide any additional context explaining why you cancelled within 14 days.
- Mention if you were charged without clear notice of renewal terms or if you cancelled during the free trial period.
- Apple typically processes refund requests within 3 to 5 business days and credits your original payment method.
Refund via google play
- Open Google Play and tap your profile icon in the top right corner.
- Select "Manage your Google Account", then navigate to "Payments and subscriptions".
- Tap "Subscriptions" and locate "Tap Scanner Pro".
- Select "See purchase history" or "View order details".
- Find the charge for Tap Scanner Pro and tap "Report a problem" (if available) or "Contact support".
- Explain that you cancelled within the 14-day cooling-off period under Australian Consumer Law and request a refund.
- If the charge occurred after you cancelled, provide your cancellation confirmation email as proof.
- Google Play typically decides refund requests within 2 to 3 business days.
Escalation: dispute via your bank
If Apple or Google Play refuse your refund request within 7 business days, contact your bank or credit card issuer and dispute the charge. Explain that you cancelled the subscription within 14 days under Australian Consumer Law and request a chargeback or reversal. Provide your cancellation confirmation email and the timeline of charges as supporting evidence. Your bank is required to investigate within 30 days under the ePayments Code.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several avoidable errors prevent refunds and lock you into continued charges. Yafee has identified the most frequent pitfalls so you can sidestep them entirely.
Do not assume deleting the app from your device cancels your subscription. Many users remove Tap Scanner Pro from their phone expecting the charges to stop automatically, only to be billed months later. Deleting the app is not a cancellation; you must use the App Store or Google Play to formally cancel the subscription through your account settings.
Do not ignore the free trial countdown. If you activated a free 7-day trial on Day 1, set a calendar reminder for Day 5 or Day 6 to cancel. Waiting until Day 8 to cancel means you have already missed the automatic charge window. Most users who contact support about unexpected charges waited too long to act.
Do not skip saving your cancellation confirmation. Screenshot or email yourself a copy of the cancellation confirmation page immediately after you tap "Confirm". If you later discover you were charged after cancellation, this proof is essential for disputing the charge with Apple, Google Play or your bank. Yafee recommends keeping these records for 12 months after your cancellation date.
Do not cancel via email or contact form alone. Some users email Tap Scanner Pro's support team asking them to cancel, but this often creates confusion and delays. Always cancel directly through the App Store or Google Play app to trigger an immediate, documented cancellation in the payment processor's system. You can contact support separately if you need help, but the formal cancellation must occur in the app's own subscription settings.
After you cancel: what to expect
Cancellation is complete, but several important details follow that protect your money and account access in the days and weeks ahead.
Your access period after cancellation
Once you cancel, Tap Scanner Pro permits you to use all premium features until the end of your current billing period. If you were billed on the 1st of each month and you cancel on the 15th, you retain full Pro access until the 1st of the next month. This grace period applies whether you paid monthly or annually. Plan your cancellation accordingly: cancelling on Day 1 of your billing cycle means you have roughly 30 days of remaining access, while cancelling on Day 29 means you have just one day left.
Refund processing timeline
Apple and Google Play typically refund within 3 to 5 business days if you cancelled within 14 days and the refund was approved. However, your bank may take an additional 2 to 3 business days to credit the money back to your account. If you paid by credit card, the refund appears as a credit on your next statement. If you used a debit card or direct bank transfer, the refund deposits directly into your linked account. In rare cases, refunds can take up to 7 to 10 business days, especially if your bank is slow to process incoming transfers.
Confirmation emails and receipts
Both Apple and Google Play send cancellation confirmation and (if approved) refund confirmation emails to the email address associated with your account. Check your inbox and spam folder for these emails. The confirmation email includes your order number, the amount refunded, and the expected date the credit will appear in your account. Retain these emails indefinitely; they are your proof of cancellation and refund eligibility if you ever need to dispute a subsequent charge.
When you should keep your subscription
Cancellation is the right choice for many users, but others benefit from keeping Tap Scanner Pro active depending on their actual scanning needs and budget priorities.
| Keep Tap Scanner Pro if | Cancel Tap Scanner Pro if |
|---|---|
| You scan documents at least 2 to 3 times per week | You scan fewer than one document per month |
| You require full OCR and searchable PDFs for work or study | You use free scanning apps that meet your actual needs |
| The A$18 per month fits comfortably within your budget | The A$161 annual cost feels excessive for your usage level |
| You value priority cloud storage and unlimited exports | You are unsure whether you will use the app regularly |
| You have already paid and fall outside the 14-day window | You activated a free trial but want to cancel before charges begin |
| You use it for business purposes and can claim it as a tax deduction | You subscribed impulsively and have not opened the app since |
The key question is simple: do you actually use Tap Scanner Pro weekly, or did you subscribe with good intentions that have not materialised? If you have not opened the app in three weeks, cancellation is the economically sensible choice. If you scan documents regularly but feel the cost is steep, the annual plan saves money and locks in a predictable annual expense.
How to avoid unwanted charges in future
Once you have cancelled Tap Scanner Pro, take these steps to prevent similar unexpected charges from other subscriptions moving forward.
Enable purchase notifications
Configure your Apple ID and Google Account settings to send you an immediate email or notification whenever a subscription charge occurs. On iOS, go to Settings > [Your Name] > Apple ID > Subscriptions and check for email notification settings. On Android, navigate to Google Play > Account > Notifications and enable subscription alerts. These notifications serve as an early warning system if a charge occurs after you intended to cancel.
Review subscriptions monthly
Open your App Store or Google Play subscription page on the first day of each month and verify which subscriptions remain active. Delete any that you do not recognise or no longer use. Many users discover forgotten subscriptions they activated years earlier and cancelled only after reviewing their list. This monthly audit takes five minutes and protects you from drift charges.
Keep cancellation records organised
Create a spreadsheet or document listing all active subscriptions, their monthly cost, renewal dates and cancellation confirmation numbers. Update it whenever you cancel a subscription or activate a new one. This simple system prevents you from losing track of services you pay for and ensures you know exactly how much you spend on subscriptions each month.
Common questions about Tap Scanner Pro cancellation
Several questions arise regularly when users cancel Tap Scanner Pro, and clarity on each point reduces confusion and prevents errors.
Can I cancel mid-month and get a refund for the unused portion? Yes. Under Australian Consumer Law, you are entitled to a pro-rata refund for any unused portion of your billing period after cancellation. If you paid A$18 on Day 1 and cancel on Day 15, you can claim a refund for the remaining 15 days (approximately A$9). File your refund request with Apple or Google Play within 7 days of cancellation and provide your cancellation confirmation email.
Will cancelling remove the app from my phone? No. Cancelling the subscription does not delete the Tap Scanner Pro application from your device. You must manually delete the app from your phone if you wish to remove it. The free tier will remain on your device unless you explicitly uninstall it. You can delete the app at any time after cancelling without affecting your refund eligibility.
What if I see a charge after I cancel? Contact your payment processor (Apple or Google Play) immediately and reference your cancellation confirmation email. If the charge occurred after you cancelled, it is an error and you are entitled to a chargeback. Escalate to your bank within 30 days if the payment processor does not reverse the charge within 5 business days.
Can I downgrade instead of cancelling? Tap Scanner Pro does not offer a downgrade option; you can only cancel the Pro plan and revert to the free tier. If you want to retain the app but reduce cost, cancelling the subscription is your only option. You can always resubscribe later if your needs change.
Protecting yourself legally after cancellation
Your cancellation creates a legal record that protects you from unwanted future charges and strengthens your position if disputes arise with Tap Scanner Pro, Apple or Google Play.
Document your cancellation date
Write down the exact date you cancelled (not the date your access expires, but the date you tapped "Confirm" in the app). This date is crucial for calculating whether you fall within the 14-day cooling-off period under the Australian Consumer Law. If you cancelled on Day 8 after your first charge on Day 1, you are protected by law regardless of whether Tap Scanner Pro contests your refund request.
Keep evidence of the free trial
If you signed up for a free 7-day or 14-day trial and were unexpectedly charged, retain any emails or app notifications that confirmed the trial terms. Tap Scanner Pro is legally required to display the exact renewal date and charge amount before billing you. If the app failed to show this information clearly, you have grounds to dispute the charge, and Yafee recommends providing that evidence to Apple or Google Play when you request a refund.
Report non-compliance to the ACCC
If Tap Scanner Pro, Apple or Google Play refuse your refund despite your cancellation falling within the 14-day window, file a complaint with the Australian Competition and Consumer Commission (ACCC) at accc.gov.au. The ACCC enforces Australian Consumer Law and can compel companies to honour refunds or issue penalties for non-compliance. Include your cancellation confirmation email, proof of the original charge, and documentation of your refund request and denial.
Final checklist before you cancel
Before you submit your cancellation, confirm that you have completed each of these verification steps to ensure a smooth process and protect your refund eligibility.
| Step | Completed |
|---|---|
| Identify whether you subscribed via Apple App Store or Google Play | Yes / No |
| Note the date of your first charge (billing date) | Yes / No |
| Confirm you are within 14 days of that first charge | Yes / No |
| Take a screenshot of your subscription status before cancelling | Yes / No |
| Follow the cancellation steps for your platform (iOS or Android) | Yes / No |
| Save your cancellation confirmation email | Yes / No |
Summary: your path to a clean cancellation
Cancelling Tap Scanner Pro is straightforward when you follow the correct platform-specific steps and understand your rights under Australian Consumer Law. Whether you subscribed on iOS or Android, you can cancel in fewer than five minutes by accessing your subscription settings in the App Store or Google Play. The 14-day cooling-off period protects you if you decide within two weeks that the service is not for you, and you are entitled to a full refund if you have not substantially used the app.
Common errors-such as deleting the app instead of cancelling the subscription, ignoring the free trial deadline, or losing your cancellation confirmation-prevent users from claiming refunds they are legally entitled to receive. Yafee recommends documenting your cancellation date immediately, saving all confirmation emails, and escalating to your bank or the Australian Competition and Consumer Commission if your refund request is refused within 7 business days.
Whether you cancel because you no longer need the app, the cost no longer fits your budget, or you prefer a competing service, your legal position is strong under Australian Consumer Law. You have the right to cancel at any time, and you are entitled to a pro-rata refund for any unused portion of your billing period. Yafee has helped thousands of consumers cancel subscriptions, recover refunds and avoid future unwanted charges by following these same steps. Complete your cancellation today and monitor your account to ensure no further charges appear after your billing period expires.
Questions or refund disputes? Contact Yafee at yafee.com for free guidance on recovering refunds, disputing charges or filing complaints with the Australian Competition and Consumer Commission. Yafee specializes in subscription cancellation across Australia and protects your consumer rights when payment processors or app developers refuse to honour your cancellation request.