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Frequently asked questions
Cancel Quillbot: The Right Way
How to cancel QuillBot premium in australia and claim your refund
What QuillBot is and why you might cancel
QuillBot is a cloud-based writing assistant that paraphrases text, checks grammar, summarises documents, generates citations and detects plagiarism. The service operates on a freemium model: basic tools are free, but you pay for Premium to unlock higher usage limits, faster processing and advanced features. If you signed up for Premium and now want to cancel, you have clear rights under Australian Consumer Law. Yafee has guided thousands of Australian consumers through this process, and we'll walk you through every step to protect your money and your rights.
Understanding QuillBot's premium plans and pricing
QuillBot Premium charges you on a recurring billing cycle: monthly, quarterly or annual. Your subscription automatically renews unless you cancel before the renewal date. The table below shows typical pricing in Australian dollars (AUD) for reference.
| Plan | Price (AUD) | Billing cycle |
|---|---|---|
| Monthly Premium | $29.93 | Every month |
| Quarterly Premium | $59.93 | Every 3 months |
| Annual Premium | $149.93 | Every 12 months |
Actual amounts vary by region, applicable taxes and your card issuer's exchange rate. QuillBot pricing is available in AUD for Australian customers, though some regional variations may apply.
Common reasons to cancel QuillBot
You might cancel because you no longer need the advanced paraphrasing tools, you've found a cheaper alternative, or you simply forgot about the automatic renewal and want to stop future charges. Whatever your reason, you have the absolute right to cancel at any time under Australian law. Yafee recommends acting quickly once you decide to leave, because every day you delay costs you money if your renewal date is approaching.
Your consumer rights under australian law
Australian Consumer Law gives you strong protections when you cancel digital services like QuillBot Premium.
The australian consumer law and your cooling-off period
Under the Australian Consumer Law (ACL), you have a 14-calendar-day cooling-off period for distance contracts-purchases made online without face-to-face contact. This means if you buy QuillBot Premium directly from the website and change your mind within 14 days, you can request a full refund. The 14-day period starts from the day after your purchase. QuillBot's own advertised refund window is often shorter than your legal entitlement, so your ACL right is the stronger position. Keep this in mind when you contact customer support.
Auto-renewal obligations and your cancellation rights
QuillBot's subscription automatically renews at the end of each billing cycle. Under the ACL, the company must give you clear, prominent notice of auto-renewal terms before you buy, and must provide an easy way to cancel. If QuillBot made those disclosures clearly in writing, the auto-renewal is valid. However, you still have the absolute right to cancel at any time-you do not have to wait until your next billing date to lodge a cancellation request. The Australian Consumer and Competition Commission (ACCC) enforces these rules and investigates complaints about misleading auto-renewal practices.
Third-party purchases and app store refunds
If you bought QuillBot Premium through an app marketplace (Apple App Store, Google Play, Microsoft Store), the refund and cancellation process is governed by that marketplace's policies in addition to Australian law. Apple, Google and Microsoft each have their own refund windows (typically 14 to 15 days from purchase) and dispute processes. You may have stronger rights through the marketplace than through QuillBot directly. Yafee advises checking the specific marketplace's terms before contacting QuillBot support.
Your legal position
You have the right to cancel your QuillBot Premium subscription at any time under the ACL. If you purchased within 14 days and no longer want the service, you can claim a full refund. If you purchased through an app store and are within that store's refund window, lodge a dispute with the store first. If QuillBot refuses to honour your cancellation or withholds a refund you are entitled to, you can escalate to the ACCC or seek assistance from your state's consumer affairs authority.
How to cancel QuillBot via your account settings
The fastest and most straightforward way to cancel is through your QuillBot account page on the website.
Step 1: log in to your QuillBot account
Visit the QuillBot website (quillbot.com) and log in using your email address and password. If you have forgotten your password, click the "Forgot password" link and follow the reset process. Ensure you log in on a computer or device where you can navigate the full account settings-the mobile app may have limited cancellation options.
Step 2: navigate to your account and subscription settings
- Once logged in, click your profile icon or name in the top-right corner of the page.
- Select "Account" or "Account Settings" from the dropdown menu.
- Look for a section labelled "Subscription," "Your Plan," "Billing" or "Premium."
- Click on that section to view your current plan and renewal date.
Step 3: cancel your subscription or disable auto-renewal
You will see two options: cancel immediately or disable auto-renewal. If you want to keep using QuillBot until the end of your current billing period, select "Disable auto-renewal" or "Pause subscription." Your access will continue until your renewal date, and you will not be charged again. If you want to cancel immediately, select "Cancel subscription" or "End subscription now." QuillBot will confirm the cancellation and provide a confirmation email within a few minutes. Yafee recommends taking a screenshot of the cancellation confirmation for your records.
Step 4: confirm cancellation via email
Check your email inbox (and spam folder) for a confirmation message from QuillBot. This message will confirm your subscription has been cancelled and when your access will end. If you do not receive an email within 10 minutes, log back into your account to verify the cancellation went through. Contact QuillBot support immediately if your account still shows an active subscription.
How to cancel QuillBot through an app store
If you purchased QuillBot Premium through Apple App Store, Google Play or another app marketplace, you must cancel through that marketplace, not through QuillBot's website.
Cancelling on apple app store (iPhone or mac)
- Open the App Store on your iPhone or Mac device.
- Tap or click your profile icon in the bottom-right corner (iPhone) or top-right corner (Mac).
- Select "Subscriptions."
- Find QuillBot in your active subscriptions list.
- Tap or click "Edit Subscription" or the QuillBot entry.
- Select "Cancel Subscription" and confirm.
Apple will refund your most recent charge if you cancel within 14 days of purchase, provided you have not already used a refund on this subscription.
Cancelling on google play (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage subscriptions."
- Tap QuillBot in your list of active subscriptions.
- Tap "Cancel subscription."
- Choose your cancellation reason and confirm.
Google will refund your most recent charge if you cancel within 14 days of purchase. Your access will end on your next renewal date unless you cancelled within the 14-day window.
Cancelling on microsoft store (Windows or surface)
- Open the Microsoft Store app on your Windows device.
- Click your profile icon in the top-right corner.
- Select "Subscriptions" or "App subscriptions."
- Find QuillBot in your active subscriptions.
- Click "Manage" or the QuillBot entry.
- Select "Cancel subscription."
Microsoft will refund your most recent charge if you cancel within 14 days of purchase.
What happens after you cancel QuillBot
Cancellation is not the end-you need to verify the action and understand what access you retain.
Checking your access after cancellation
Once you cancel, log back into your QuillBot account to confirm the subscription status has changed to "Cancelled" or "No Active Plan." You will retain access to QuillBot's free tools indefinitely, but your Premium features will be locked. If you disabled auto-renewal instead of cancelling, you will lose Premium access on your renewal date. If you cancelled immediately, Premium access stops right away. Yafee advises logging in within 24 hours to verify the change has taken effect.
Requesting a refund if you are within the 14-day window
If you purchased QuillBot Premium fewer than 14 days ago and want a refund, contact QuillBot customer support directly. Send an email to their support address or use their in-app chat support and provide your order number and purchase date. Explain clearly that you are requesting a refund under Australian Consumer Law within the 14-day cooling-off period. QuillBot should process the refund within 5 to 10 business days. If QuillBot refuses your refund and you are within the 14-day window, you can escalate to the ACCC (Australian Consumer and Competition Commission) or your state consumer affairs authority.
Exporting your data before the deadline
Before your Premium access ends, download or export any important documents, citations or paraphrased text you may need later. QuillBot may restrict your access to saved work once your Premium subscription ends. Save copies to your computer or cloud storage immediately after cancellation to avoid losing data.
Pricing comparison: is QuillBot worth keeping
To help you decide whether to cancel, compare QuillBot's costs with alternatives available in Australia.
| Service | Plan | Price (AUD) | Key features |
|---|---|---|---|
| QuillBot | Premium monthly | $29.93/month | Paraphrase, grammar check, plagiarism detection |
| Grammarly | Premium monthly | $32.99/month | Grammar check, tone detection, plagiarism (limited) |
| Hemingway Editor | One-time purchase | $19.99 AUD | Style editing, readability analysis, no recurring charge |
| Google Workspace | Individual plan | $15.99/month | Docs, Sheets, Gmail; basic writing tools included |
| Microsoft 365 | Personal plan | $13.99/month | Word, Excel, Outlook; basic editing built in |
If you only need grammar checking and style feedback, Hemingway Editor or built-in Word/Google Docs tools may suffice and cost less. If you need comprehensive plagiarism detection and paraphrasing, QuillBot at $29.93 per month compares fairly with Grammarly at $32.99. Cancel if your budget is tight or you can achieve the same results with free alternatives.
Common mistakes when cancelling QuillBot
Many users stumble at the final step-rest assured, avoiding these errors will protect your refund and ensure a clean break.
Assuming the app cancellation cancels your subscription everywhere
If you cancel the QuillBot app on your phone, you have not cancelled your subscription. Uninstalling the app or disabling notifications does nothing to stop future charges. You must cancel the subscription itself through your account settings or the app marketplace where you bought it. Log into your account or app store account and confirm the subscription status is "Cancelled" before you consider the job done.
Missing the 14-day refund window
The 14-day cooling-off period under Australian Consumer Law starts the day after purchase. If you wait 20 or 30 days to cancel, QuillBot is under no legal obligation to refund you. Mark your calendar the moment you purchase, and contact support immediately if you want a refund. The longer you delay, the weaker your position becomes.
Cancelling without checking your renewal date
If you disable auto-renewal but do not cancel outright, you will continue to have Premium access until your renewal date. If you expected to lose access immediately, you may be surprised by a final charge when the renewal date arrives. Always select "Cancel subscription" if you want the charges to stop now, not just at your next renewal date.
Not saving cancellation confirmation
If QuillBot later claims you never cancelled or tries to charge you again, a cancellation confirmation email is your strongest proof. Screenshot or print the confirmation immediately after cancellation. If a dispute arises, you can send this proof to the ACCC or use it in a chargeback claim with your bank or card issuer.
After cancellation: what you need to know
Your subscription is cancelled, but several loose ends remain to tie up.
Monitoring your bank account for unexpected charges
Check your bank statement or credit card transactions for 30 days after cancellation to ensure QuillBot has not charged you again. If an unexpected charge appears after you cancelled, contact QuillBot support immediately with your cancellation confirmation. If the company refuses to refund, dispute the charge with your bank. Under the ePayments Code (enforced by the ACCC), your bank must investigate unauthorised charges within 10 business days.
Unsubscribing from marketing emails
After cancellation, QuillBot may continue to send you promotional emails. Each email should contain an "Unsubscribe" link at the bottom. Click it to remove yourself from their mailing list. If QuillBot continues to email you after you unsubscribe, forward the emails to your state's consumer affairs authority-persistent unwanted contact may breach the Australian Consumer Law.
Deleting your QuillBot account (optional)
Cancelling your subscription does not delete your account. If you want QuillBot to remove your personal data, contact their support team and request account deletion. Under Australia's Privacy Act 1988, QuillBot must delete or de-identify your data upon request (with limited exceptions). Request this in writing and keep a copy of your request for your records.
Refund timeline and what to expect
Understanding when your refund will arrive helps you plan your finances.
Refunds within the 14-day cooling-off period
If you request a refund within 14 days of purchase, QuillBot should process it within 5 to 10 business days. The refund will be returned to your original payment method (credit card, debit card or digital wallet). If you paid by bank transfer, the funds may take an additional 1 to 3 business days to appear in your account after QuillBot initiates the refund. Yafee advises checking your bank's transaction history to confirm receipt.
Refunds via app stores
If you purchased through Apple, Google or Microsoft, the refund timeline depends on the store's processing time. Apple typically refunds within 2 to 7 business days. Google and Microsoft usually refund within 5 to 10 business days. The refund will be credited to your Apple ID, Google Play account or Microsoft account balance, or returned to your original payment method if you request it.
Refunds after 14 days (outside cooling-off period)
QuillBot is not legally required to refund you after 14 days unless the service was defective, misleading or you have evidence the company breached its obligations. If you can show QuillBot failed to deliver what was promised, you may still have a claim under the ACL for a refund or compensation. Contact the ACCC or your state's consumer affairs authority if QuillBot refuses a legitimate refund claim.
When to escalate your cancellation to regulators
If QuillBot ignores your cancellation request or refuses a refund you are entitled to, escalation is your next step.
Contacting the australian consumer and competition commission
The ACCC enforces Australian Consumer Law and investigates complaints about misleading auto-renewal practices, false refund claims and breaches of consumer guarantees. You can file a complaint at scamwatch.gov.au or contact the ACCC directly if QuillBot refuses to honour your cancellation or refund. The ACCC will investigate and take action if it finds a breach. Yafee recommends documenting all your communications with QuillBot before escalating to the ACCC.
Lodging a chargeback with your bank
If QuillBot refuses to refund an unauthorised charge, your bank can dispute it on your behalf. Contact your bank or card issuer and ask to lodge a chargeback or dispute claim. Provide your cancellation confirmation, proof of purchase and details of the unwanted charge. Under the ePayments Code, your bank must investigate within 10 business days and protect you if the charge was truly unauthorised. This is a powerful last resort if QuillBot ignores your requests.
Contacting your state consumer affairs authority
Each Australian state has a consumer affairs or fair trading authority (ACT Office of the Ombudsman, NSW Office of Fair Trading, NT Consumer Affairs, QLD Office of Fair Trading, SA Consumer Affairs and Business Advantage, TAS Consumer Affairs and Fair Trading, VIC Consumer Affairs Victoria, WA Department of Mines, Industry Regulation and Safety). If QuillBot refuses to honour your rights under the ACL, lodge a complaint with your state authority. They can investigate and escalate to the ACCC if necessary.
Checklist for cancelling QuillBot safely
Use this checklist to ensure you cancel correctly and protect your rights.
- Log into your QuillBot account and navigate to Account > Subscription settings.
- Verify your current plan, next renewal date and total amount you will be charged.
- Select "Cancel subscription" (not "Disable auto-renewal") if you want charges to stop immediately.
- Confirm the cancellation and save the confirmation email.
- Screenshot your account page showing the subscription status as "Cancelled."
- If you purchased within 14 days, email QuillBot support to request a refund before the deadline.
- Monitor your bank account for 30 days to confirm no further charges appear.
- Download and save any important documents or citations before Premium access ends.
- If QuillBot refuses to cancel or refund, escalate to the ACCC or your state consumer affairs authority.
Why australian consumers trust yafee for cancellations
Yafee has helped thousands of consumers navigate cancellations safely and recover money they were entitled to. Our approach combines contract law expertise with plain-language guidance, ensuring you understand your rights under Australian Consumer Law and the practical steps to enforce them. Whether you cancel QuillBot or any other SaaS subscription, Yafee is your trusted partner in getting results. Visit yafee.com to explore how we can help you manage your digital subscriptions and consumer rights.
Next steps and summary
Cancelling QuillBot Premium in Australia is straightforward if you follow the process in the right order. Log in to your account, navigate to your subscription settings, select "Cancel subscription," and save your confirmation. If you purchased within 14 days, request a refund immediately. Monitor your bank account for unexpected charges, and escalate to the ACCC or your state authority if QuillBot refuses to honour your cancellation or refund. Yafee is here to support you-our guides cover every major SaaS service and digital subscription, so you can cancel with confidence. Start your cancellation today and reclaim control of your subscriptions.