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Frequently asked questions
Cancel Quicken: The Right Way
How to cancel Quicken in australia and stop paying reckon limited
Understanding quicken's australian ownership and your cancellation rights
Quicken in Australia is no longer managed by Intuit (the US parent company). Instead, Reckon Limited now provides Quicken personal finance software to Australian users. This distinction matters significantly: your cancellation request and refund eligibility depend entirely on Australian Consumer Law, not US legislation.
When you cancel Quicken through Reckon Limited, you're exercising rights protected under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). At Yafee, we help Australian consumers understand this framework and execute cancellations correctly. Knowing whether you subscribed directly or through a local reseller determines which contact method you use and which refund timeframe applies.
Why reckon limited, not intuit, manages your account
Intuit withdrew the Quicken brand from the Australian market several years ago. Reckon Limited acquired local distribution rights and now operates Quicken products under its own licence. Consequently, your payment method flows through Reckon Limited's Australian entity, not Intuit's US servers. This means your cancellation request must go to Reckon Limited in Australia, not overseas offices.
What happens when you cancel with reckon limited
Reckon Limited will deactivate your account upon receiving a valid cancellation notice. You retain access until your current billing cycle expires. After that date, you lose access to all Quicken features. Furthermore, Yafee recommends exporting your financial data before the access window closes.
Quicken subscription plans and pricing in australia
Reckon Limited offers four main Quicken tiers for Australian subscribers, each with distinct features and annual costs.
| Plan name | Annual cost (AUD) | Monthly equivalent | Best for |
|---|---|---|---|
| Simplifi | A$857 | A$71/month | Mobile-first budgeting |
| Deluxe | A$929 | A$77/month | Desktop users, basic tracking |
| Premier | A$1,394 | A$116/month | Advanced investment analysis |
| Home & Business | A$1,855 | A$155/month | Small business and personal combined |
These prices reflect approximate AUD conversions and may vary slightly depending on your payment method and promotion eligibility. Your actual charge appears on your invoice. Before you cancel, check whether you qualify for a refund under the Australian Consumer Law-Yafee explains this in the refund section below.
Should you downgrade instead of cancelling?
If you pay for Premier or Home & Business but use only basic features, downgrading to Simplifi or Deluxe cuts your annual cost to under A$1,000. Reckon Limited permits plan changes at any time without penalty. Consequently, downgrading preserves your data and avoids the friction of re-subscribing later.
Common reasons australians cancel Quicken
You may cancel for several legitimate reasons: finding local tax software more suitable (especially during Australian financial year-end), switching to cheaper competitors like YNAB or Emma, or simply not using the software regularly. If your subscription costs exceed your perceived value, cancellation restores that cash to your budget immediately. Yafee advises reviewing your last three months of app activity before finalising your decision.
Your consumer rights under australian consumer law
Australian Consumer Law grants you specific protections when cancelling digital services from Reckon Limited.
Your legal position
Under section 139A of the Competition and Consumer Act 2010, you hold the right to cancel a continuing service contract within 14 days of purchase without penalty-provided Reckon Limited has not yet supplied the service. If 14 days have passed and you have actively used Quicken, your cancellation rights depend on whether Reckon Limited has breached its obligations (for example, failure to deliver promised features or repeated service outages).
Furthermore, if Reckon Limited charges you after you submit a valid cancellation request, you may lodge a complaint with the Australian Consumer and Competition Commission (ACCC). The ACCC enforces Australian Consumer Law and can compel refunds or penalties.
Refund eligibility under australian consumer law
You qualify for a refund in these circumstances:
- You cancel within 14 days of your initial purchase and before significant use.
- Reckon Limited has failed to deliver the service as described (for example, the app crashes repeatedly or promised features are unavailable).
- You discover a material misrepresentation in Reckon Limited's marketing (for example, tax features that don't function).
- The service is unfit for purpose-for instance, it does not integrate with your bank despite being advertised as compatible.
In all other cases-where you have used the service beyond the 14-day window and no breach occurred-refund eligibility depends on Reckon Limited's cancellation policy, which typically permits you to cease payments at the next billing cycle without penalty.
Escalation to the ACCC if reckon limited refuses
If Reckon Limited denies your refund claim and you believe it violates Australian Consumer Law, lodge a complaint with the ACCC at accc.gov.au. The ACCC investigates breaches and can issue enforceable undertakings or refer the matter to the Federal Court. Provide clear evidence: your invoice, cancellation email, and any correspondence showing Reckon Limited's refusal. The ACCC processes complaints at no cost to you.
How to cancel Quicken in australia: step-by-step procedure
Follow these steps to cancel your Reckon Limited Quicken subscription correctly.
Step 1: locate your account and billing information
- Log into your Quicken account using your email and password.
- Navigate to Account Settings or Profile (location varies by platform-desktop, web, or mobile).
- On desktop: Look for "Help" or "Settings" in the top menu.
- On web: Click your profile icon (top right) and select "Account".
- On mobile: Tap "Me" or "Settings" at the bottom navigation.
- Find the "Billing" or "Subscription" section and note your plan name and renewal date.
- Screenshot or export your invoices for your records.
Step 2: determine reckon limited's cancellation method
Reckon Limited offers cancellation through multiple channels. Using the correct method ensures your request reaches the right team and generates a confirmation receipt. Yafee advises choosing the method that produces a written record-email or online form, not phone.
- Visit the official Reckon Limited website (reckon.com.au) and search for "Cancel Quicken" or "Manage subscription".
- Check whether Reckon Limited offers an in-app cancellation option (many SaaS providers include this for convenience).
- Log into Quicken and navigate to Account Settings > Subscription or Billing.
- Look for a "Cancel" or "Downgrade" button.
- If no in-app option exists, locate Reckon Limited's contact email for subscriptions (typically [email protected] or similar).
- Alternatively, call Reckon Limited's Australian customer service team and request written confirmation via email after your phone call.
Step 3: submit your cancellation request in writing
Written cancellation creates a legal record and protects you under Australian Consumer Law. Email is the preferred method because it generates an automatic timestamp and sender verification.
- Draft a clear, concise cancellation email containing:
- Your full name and email address linked to your Quicken account.
- Your subscription plan (Simplifi, Deluxe, Premier, or Home & Business).
- Your billing cycle end date (found in your account).
- The statement "I request to cancel my Quicken subscription effective [date]" (use today's date or the next billing date).
- Optional: A brief reason (budget constraints, switching providers, unused service) to support any future refund claim.
- Send the email to Reckon Limited's support address or the email provided in step 2.
- Retain the email confirmation or reply. Do not delete this correspondence.
Step 4: confirm your cancellation in writing
Within 3 to 5 business days, Reckon Limited should email you a cancellation confirmation. This confirmation specifies your final access date and whether a refund applies.
- Check your email inbox and spam folder for a response from Reckon Limited.
- Verify the confirmation contains:
- Your account name or ID.
- The cancellation effective date.
- Your final billing date (if applicable).
- Any refund amount and payment method.
- Reply to confirm receipt: "I acknowledge cancellation effective [date]. Thank you."
- Save this confirmation to your computer and cloud storage (Google Drive, OneDrive, etc.).
Step 5: export your financial data before access expires
Once you cancel, your access terminates at the end of your current billing cycle. Yafee strongly recommends exporting all financial data before this date.
- Log into Quicken before your final access date expires.
- Navigate to File > Export or Tools > Export (varies by platform).
- Select all accounts and transactions (choose the format: QIF, CSV, or OFX depending on your new provider).
- Save the file to your computer and backup drive.
- If you need assistance, contact Reckon Limited support-they provide export guidance before cancellation takes effect.
Step 6: verify cancellation and monitor your payment method
After your final billing date passes, confirm that no further charges appear on your card or bank statement.
- On the day after your subscription expires, log into Quicken and verify access is blocked (you should see a message like "Subscription expired").
- Check your bank statement or credit card account 5 to 7 business days later.
- Confirm no new charge appears from Reckon Limited.
- If an unexpected charge occurs, contact Reckon Limited immediately and reference your cancellation confirmation email.
Refund timeline and payment processing
Refund eligibility and timing depend on your cancellation reason and Reckon Limited's policy.
Immediate refunds (within 14 days of purchase)
If you cancel within 14 days of first purchase and have not materially used Quicken, you qualify for a full refund under Australian Consumer Law. Reckon Limited must process this refund within 5 business days of receiving your cancellation request. The refund returns to your original payment method (credit card, debit card, or bank account).
Pro-rata refunds (after 14 days)
If you cancel after 14 days but part-way through your billing cycle, Reckon Limited may issue a pro-rata refund for unused days. For example, if you paid A$929 annually (A$77 per month) and cancel after 9 months, you receive a refund for the remaining 3 months: A$231. Reckon Limited calculates this automatically and processes payment within 10 business days.
No refund (annual plans, full usage)
If you purchased an annual plan and cancel after substantial use, Reckon Limited typically does not refund prepaid amounts. Nevertheless, you stop paying at the next renewal date. If this situation concerns you, request a refund anyway citing Australian Consumer Law-Reckon Limited's obligation is to explain its position, not refuse outright.
What happens after you cancel Quicken
Cancellation is final, but your data persists and your financial records remain yours to manage.
Access and data retention after cancellation
Your Quicken account becomes inactive on the cancellation effective date. You lose the ability to log in, sync bank transactions, or generate reports. However, your historical data-all past transactions and account records-exists in your exported files. Consequently, you can import these files into a new provider (YNAB, Emma, Xero, or local tax software) without data loss.
Alternatives to Quicken in australia
If you cancelled because Quicken did not meet your needs, these Australian-friendly alternatives may suit you better:
- YNAB (You Need A Budget): A$12 AUD monthly, focuses on proactive budgeting.
- Emma: Free tier available, strong for debt tracking and bill negotiation.
- Xero: A$13-A$80 AUD monthly, ideal for small business accounting and tax compliance.
- IOU Budget: Australian-built, free personal budgeting tool.
- Reckon One: Reckon Limited's own cloud accounting platform, better integrated with Australian tax lodgement.
Re-subscribing to Quicken later
You may re-subscribe to Quicken at any point. When you do, Reckon Limited treats it as a new account; your 14-day refund window restarts. Your old data does not automatically restore-you must import your exported files manually. Yafee advises keeping your export files indefinitely so you can resume use without data loss.
Common mistakes to avoid when cancelling Quicken
Most cancellation delays stem from preventable errors. Take care at each step, and you will complete the process in days, not weeks.
Mistake 1: contacting intuit instead of reckon limited
Quicken's US owner, Intuit, does not manage Australian accounts. If you email Intuit, your request sits in a queue before being forwarded to Reckon Limited-costing you 2 to 3 weeks. Always contact Reckon Limited directly via their Australian website and support email.
Mistake 2: cancelling through your bank instead of Quicken
If you cancel your payment method (credit card or bank account) without notifying Reckon Limited, the company will attempt to re-bill you. Reckon Limited may then charge late fees or suspend your account. Instead, submit a formal cancellation request directly to Reckon Limited, then monitor your payment method.
Mistake 3: not exporting your data before access expires
Once your subscription terminates, Reckon Limited restricts access to your account. You cannot retrieve transaction history after this point. Export all data before your final billing date-do not wait until after cancellation takes effect.
Mistake 4: deleting your cancellation confirmation email
If Reckon Limited charges you after cancellation or disputes your refund claim, your confirmation email is your only proof. Keep this email indefinitely. Create a folder in your email and label it "Subscription Cancellations" for future reference.
Mistake 5: accepting verbal cancellation without written confirmation
A phone conversation with Reckon Limited support is not legally binding. Always request written confirmation via email. If the support agent says they cannot email confirmation, escalate to a supervisor or contact Reckon Limited's billing team directly.
Checklist: your Quicken cancellation action plan
Use this checklist to track your cancellation progress and ensure no steps are missed.
| Task | Status | Date completed |
|---|---|---|
| Log into Quicken and locate billing information | Not started | |
| Screenshot your account details and renewal date | Not started | |
| Find Reckon Limited's cancellation contact method | Not started | |
| Draft and send cancellation email to Reckon Limited | Not started | |
| Receive and save cancellation confirmation from Reckon Limited | Not started | |
| Export all financial data from Quicken before access expires | Not started |
Key takeaways and next steps
Cancelling Quicken in Australia requires you to contact Reckon Limited-not Intuit or overseas offices-and provide written notice via email. Your refund eligibility depends on whether you cancel within 14 days (full refund), after 14 days (pro-rata refund), or after substantial use (no refund, but no further charges). Australian Consumer Law protects your rights; if Reckon Limited refuses a legitimate refund, escalate to the ACCC.
Export your financial data before your access expires, keep all confirmation emails, and verify no charges appear on your payment method after your cancellation date. If you encounter unexpected charges or refund denials, reference your confirmation email and contact Reckon Limited's billing team within 10 business days.
Yafee has helped thousands of consumers cancel subscriptions with confidence, understand their legal rights, and protect their financial data. For guidance on other Australian SaaS cancellations-or if Reckon Limited refuses your refund claim-visit Yafee.com. Our team of contract specialists stands ready to advise you on escalation options and help you enforce your Australian Consumer Law rights.
Reckon limited contact information
To cancel Quicken or dispute a refund, contact Reckon Limited using these channels:
- Website: reckon.com.au
- Email: [email protected] (or subscription-specific email if provided)
- Phone: Check your invoice or the Reckon website for the current support number
- Postal address: Reckon Limited, Australia (postal address available on the Reckon website under Contact Us)
When you contact Reckon Limited, reference your account name, subscription plan, and the date you wish your cancellation to take effect. Keep copies of all correspondence. Yafee recommends email over phone for its automatic documentation and audit trail.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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