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Frequently asked questions
Cancel Hipages: The Right Way
How to cancel your Hipages subscription without losing track of your renewal date
What is Hipages and why you might want to cancel
Hipages is an Australian online marketplace that connects tradies, plumbers, electricians, and other service professionals with homeowners seeking quotes and job leads. You pay a monthly subscription for credits that allow you to access and respond to customer enquiries, plus you receive access to the Hipages for Business app and a directory listing. The platform operates on a recurring billing model, which means charges roll through automatically unless you take deliberate action to cancel.
Many trade business owners find genuine value in Hipages and report consistent leads and steady work. Others discover that the credit system does not match their workload, leads dry up, or they have found better ways to source customers. If you are in the second group, Yafee is here to walk you through the cancellation process clearly and help you avoid the pitfalls that have caught out thousands of Australian tradespeople.
Why cancellation matters for your business cash flow
Hipages subscriptions represent a significant monthly expense. Starter plans begin at A$129 plus GST, and premium tiers climb to A$429 plus GST. If you are paying for credits you do not use, or if the leads you receive do not convert to jobs, that money drains from your business every month. Early termination can prove tricky because Hipages uses introductory contracts that roll into longer terms-a structure that has attracted the attention of Australian regulators.
Yafee has helped thousands of consumers and small business owners cancel subscriptions that no longer work for them. This guide ensures you take the right steps to stop charges before another billing cycle hits.
Hipages subscription plans and pricing explained
Current pricing tiers and what each includes
Below is a clear breakdown of Hipages' main membership plans, their typical monthly cost, and the credits included. All prices are in Australian dollars and include GST as advertised on the Hipages website.
| Plan name | Monthly cost (AUD) | Monthly credits | Best for |
|---|---|---|---|
| Starter | A$129 + GST | 150 credits | New or part-time traders testing the platform |
| Advanced | A$229 + GST | 300 credits | Established businesses with moderate lead volume |
| Premium | A$429 + GST | 580 credits | High-volume traders needing dedicated account support |
Contract terms and how renewal works
Hipages typically offers a 6-month introductory contract that automatically rolls into a 12-month renewal term. This rolling structure is where many cancellation problems begin. When your introductory period ends, your subscription renews automatically at the longer term unless you cancel before the renewal date. You do not receive a fresh cooling-off period when the renewal happens, which is why timely cancellation is critical.
The platform also allows short membership pauses (typically 14 to 31 days), which extend your overall subscription term by the pause duration. Pausing can be useful if your workload fluctuates, but it is important to understand that pausing does not cancel your membership or stop future charges.
Signs you should cancel your Hipages subscription
Red flags that indicate it is time to leave
You might want to cancel if your credits sit unused at month-end, if the leads you receive do not convert to paying work, if your workload has changed, or if you have found cheaper alternatives. Some tradespeople report that Hipages leads are low-quality or that they are competing against too many other contractors for the same jobs.
Another reason to cancel: you are uncertain about your subscription terms or renewal date. If you signed up months ago and cannot remember when your renewal falls due, contact support immediately to establish the exact date, then work backwards to determine your cancellation deadline.
When to pause instead of cancel
A pause is the right choice if your business has a temporary slowdown but you plan to return to active lead generation within 1-3 months. Pausing stops credit charges and locks in your rate. Cancellation is the right choice if you do not plan to return, or if you have found a better platform and want to eliminate all recurring charges immediately.
Your consumer rights under australian consumer law
The legal framework protecting you as a consumer
Your right to cancel a subscription in Australia is protected under the Australian Consumer Law (ACL), which is part of the Competition and Consumer Act 2010 (Cth). The ACL gives you a 14-day cooling-off period from the date you sign up to a subscription, during which you can cancel without penalty or reason. This period applies to most online services, including Hipages.
Furthermore, if Hipages made false or misleading representations about charges, contract terms, or renewal terms when you signed up, you have grounds to request a refund or cancellation even outside the cooling-off period. The Australian Competition and Consumer Commission (ACCC) enforces these rights and investigates complaints about unfair contract terms and misleading conduct.
Your legal position
You have a statutory right to cancel Hipages within 14 days of signup without penalty. After the cooling-off period, you can still cancel by providing written notice, but Hipages may enforce contract terms and retain charges until your contract term ends, unless the contract includes an early exit clause or the company agrees to release you. If Hipages refuses to cancel or continues to bill you after you have submitted a cancellation request, you can lodge a complaint with the ACCC or pursue the matter through the Australian Small Business Ombudsman if you operate a small business.
How to cancel your Hipages subscription
Step 1: locate your contract and renewal date
Before you initiate cancellation, establish exactly when your contract renews. Log into your Hipages account and check your subscription settings or billing page. If you cannot find this information online, contact Hipages support immediately and request a written statement of your current contract term, renewal date, and any early exit fees or penalties. Yafee recommends requesting this in writing via email so you have a record.
Step 2: contact Hipages support to request cancellation
Hipages encourages first contacting support to resolve issues before cancellation. You can reach them using the following methods:
- Call 1300 762 994 (AEST, daily 9am-6pm)
- Have your account details and contract renewal date ready
- Ask the agent to confirm your cancellation request verbally and request a reference number
- Request an email confirmation of the cancellation and your final billing date
- Send a message via the Hipages app's Messenger Centre
- Clearly state your request to cancel your subscription effective immediately or on a specific date
- Include your account email address and phone number
- Screenshot the message for your records
- Send a formal written cancellation request via email to support
- Address the email to Hipages support (obtain the address from their website or invoice)
- State your full name, account email, and account number
- Write: "I request cancellation of my Hipages subscription effective [date]"
- Keep a copy of the email and note the send timestamp
Step 3: send written cancellation by post if necessary
If Hipages does not respond to your email or phone request within 7 business days, send a formal cancellation letter by post. Although no dedicated postal cancellation form is publicised by Hipages, you can mail a cancellation request to:
Hipages Pty Ltd
P.O. Box 2210
Strawberry Hills NSW 2012
Australia
In your letter, include your full name, account email address, account number, request date, and a clear statement: "I hereby request cancellation of my Hipages subscription effective [date]." Send the letter via registered post so you receive proof of delivery. Yafee recommends retaining the receipt and tracking number.
Step 4: confirm cancellation in writing and document everything
Once Hipages acknowledges your cancellation request, request written confirmation of the following: your cancellation date, your final billing date, any refund due, and the final amount you will be charged. Do not rely on verbal promises. Ask for this confirmation via email, take screenshots of the Messenger Centre conversation, and retain all documentation.
Understanding refunds and your final billing
When you are entitled to a refund
If you cancel within the 14-day cooling-off period, you are entitled to a full refund of any subscription fees paid. Hipages must process this refund within 14 days of receiving your cancellation request. If you cancel after the cooling-off period, your entitlement to a refund depends on the specific terms in your contract and whether Hipages includes an early exit provision.
Consequently, review your subscription agreement for language such as "early termination fee," "break clause," or "pro-rata refund." Many business subscription contracts do not offer pro-rata refunds and instead charge you until the end of your current contract term. Nevertheless, if you can demonstrate that Hipages made false statements about charges or renewal terms when you signed up, you may be able to dispute the charges and recover money paid under the ACL.
Unused credits and account balance
Hipages typically does not refund unused credits after cancellation. If you have credits remaining in your account when you cancel, contact support and ask whether you can transfer those credits to another user on your account or whether they will be credited against your final invoice. In most cases, unused credits are forfeited, so use them before your cancellation takes effect if possible.
Common mistakes to avoid when cancelling
Pitfalls that can delay or prevent your cancellation
Cancellation is straightforward when you know what to watch for. Below are the mistakes that most commonly trip up tradespeople:
- Cancelling via phone without written follow-up: Verbal confirmation is not enough. Always follow a phone call with an email recap or formal letter. Yafee has helped many clients who were told their cancellation was processed, only to be charged again the following month because the agent did not record the request in the system.
- Missing the renewal date: If your contract renews before you cancel, you may become locked into a new 12-month term. Set a phone reminder for 30 days before your renewal date and initiate cancellation immediately.
- Confusing pausing with cancelling: A pause extends your contract; it does not end it. If you pause instead of cancel, Hipages will resume billing once the pause period ends.
- Not checking for early termination fees: Some Hipages plans include penalties if you cancel early. Read your contract carefully or ask support directly whether an exit fee applies to your account.
- Failing to confirm the final billing date: After you submit a cancellation request, Hipages may still charge you for the remainder of the current billing month or cycle. Confirm exactly when the last charge will occur and verify that it does not exceed this date.
What to do after your cancellation takes effect
Monitoring your account and managing future charges
Your cancellation is complete, but your responsibility to monitor does not end. Below are the steps to take after your cancellation date:
- Check your bank or credit card statement 3-5 days after your cancellation date to confirm that no further charges have been processed.
- Log into your Hipages account to verify that your subscription is marked as "cancelled" or "inactive." If the account still shows "active" or the next billing date has not been removed, contact support immediately.
- If a charge appears on your statement after your cancellation date, contact Hipages support and request a refund. If they refuse, dispute the charge with your bank and mention the ACL and your cancellation request.
- Keep all cancellation confirmations, emails, and supporting documents for at least 12 months. These are essential if you need to escalate a complaint to the ACCC or use a credit card dispute process.
If Hipages continues to bill you after cancellation
If Hipages continues to charge your account after your cancellation date, follow these steps:
- Email Hipages support with the subject line "Unauthorised charge after cancellation" and attach a copy of your cancellation confirmation and the unauthorised charge on your bank statement.
- Request a refund within 7 days and provide your preferred refund method (credit card, bank transfer, or account credit).
- If Hipages does not respond or refuses to refund within 14 days, lodge a complaint with the ACCC at accc.gov.au or call 1300 302 502.
- Contact your bank or credit card provider and initiate a dispute or chargeback. Provide a copy of your cancellation request and Hipages' refusal to stop billing.
Hipages cancellation checklist and summary
Your step-by-step cancellation checklist
Use this checklist to ensure you complete every step and do not miss critical deadlines:
| Task | Deadline | Status |
|---|---|---|
| Locate your contract renewal date and early exit fees (if any) | Before cancellation | Not started |
| Contact Hipages via phone and request cancellation | 30 days before renewal (or immediately) | Not started |
| Send written cancellation request via email or post | Within 2 days of phone call | Not started |
| Request written confirmation of cancellation and final billing date | Within 7 days of cancellation request | Not started |
| Monitor your bank statement for unauthorised charges | 3-5 days after cancellation date | Not started |
| Lodge complaint with ACCC if charges continue | Within 14 days of unauthorised charge | Not started |
Key takeaways
Cancelling your Hipages subscription is achievable when you act decisively and document every interaction. You have a 14-day cooling-off period during which you can cancel without penalty. After that period, your right to exit without cost depends on your contract terms and whether you can demonstrate misleading conduct by Hipages. Always cancel in writing, request written confirmation, and monitor your account for unauthorised charges after your cancellation date takes effect.
If Hipages refuses to cancel or continues to bill you, the ACCC is your enforcement body. Yafee has helped thousands of consumers and small business owners navigate subscription cancellations and recover unauthorised charges. Visit yafee.com to access cancellation templates, track your complaint, and connect with other Australians who have cancelled similar services. Yafee is your partner in taking control of your subscriptions and protecting your cash flow.
Important warning
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