How to cancel your Mydiabetes subscription and stop unwanted renewals

What Mydiabetes is and why you might need to cancel

Mydiabetes is a subscription-based digital health application developed by Diabetes Solutions UAB that helps you track glucose levels, log meals, and receive personalised diabetes management recommendations. The app operates on auto-renewing subscription tiers-typically 3-month, 6-month, and 12-month plans-with pricing ranging from approximately A$14.99 to A$129.00 depending on your chosen duration and current promotions. Like many digital health platforms, Mydiabetes charges you automatically when your subscription period ends unless you actively cancel beforehand.

You may decide to cancel for several legitimate reasons: the app doesn't fit your lifestyle, you've found a better alternative, unexpected renewal charges appeared on your account, or you simply want to pause your digital health journey. Whatever your reason, Yafee understands that cancelling a subscription can feel unnecessarily complicated-and we're here to walk you through it step by step.

Common reasons australian users cancel Mydiabetes

Feedback from Australian users shows that most cancellations stem from three issues. First, automatic renewal charges arrive without clear advance warning, leaving you surprised by an unexpected debit. Second, the app's features don't align with your personal diabetes management routine once you start using it regularly. Third, users often forget they've activated a paid tier and later discover months of unused premium access. Understanding your own reason helps you decide whether to cancel entirely or simply pause your subscription.

What you need to know before you start cancelling

Mydiabetes subscriptions renew automatically at the end of your billing cycle. The company's registration details sit in Lithuania, which means you'll need to contact them via formal written notice to cancel-there is no in-app cancellation button or instant online portal. This process differs from apps where you can toggle a subscription off in seconds. Additionally, if you purchased through Apple's App Store or Google Play, your cancellation method may differ slightly depending on which payment method processed your original charge. Yafee recommends you gather your account details and a copy of your most recent receipt before beginning the cancellation process.

Your consumer rights under australian law

Australian Consumer Law protects you when you buy digital services like Mydiabetes subscriptions, and these protections give you real leverage if the company tries to block your refund or cancellation.

What the australian consumer law says about subscriptions

Under the Australian Consumer Law (ACL), every subscription contract must include clear, upfront disclosure of auto-renewal terms before you pay. Specifically, the supplier must tell you: when the auto-renewal will happen, how much you'll be charged, and how to cancel easily. If Mydiabetes failed to provide these details clearly at the point of sale, or if the renewal charge surprised you because the reminder was unclear or missing, you have grounds to dispute the charge and request a refund. The Australian Competition and Consumer Commission (ACCC) takes auto-renewal disputes seriously and has published guidance specifically addressing "negative option" billing.

Additionally, if you discover that Mydiabetes was described inaccurately-for example, if promised features don't actually work or the app isn't compatible with your device as stated-you have a right to a refund under the consumer guarantees provisions of the ACL. These guarantees cannot be waived by the company's terms and conditions.

When to escalate to the ACCC

If Mydiabetes refuses to cancel your subscription or denies a refund despite your cancellation request, or if you believe the company misled you about its service, you can lodge a formal complaint with the Australian Competition and Consumer Commission. The ACCC enforces consumer law and can take action against companies that breach their obligations. You do not need a lawyer to file a complaint, and there is no cost to you.

Your legal position: You have the right to cancel your subscription at any time without penalty under the ACL, provided you give reasonable notice. If Mydiabetes charged you without clear prior warning about auto-renewal terms, you have grounds to request a refund of the disputed charge. If the company refuses your cancellation request or ignores your written notice within a reasonable timeframe (typically 14 days), escalate to the ACCC.

Mydiabetes subscription pricing in australia

Understanding Mydiabetes pricing helps you calculate any refund you might be owed and verify whether renewal charges are accurate.

Prices and promotional offers change periodically. When you cancel, verify the amount you were charged against this table to ensure you haven't been overcharged. If a renewal charge exceeds the stated tier price, document this discrepancy and include it in your cancellation and refund request.

How to cancel your Mydiabetes subscription

Mydiabetes requires written cancellation notice sent directly to the company's Lithuanian address; there is no automated online cancellation method available through the app or website.

Step 1: gather your account information

Before you write your cancellation letter, collect the following details:

• Your full name as it appears on the account
• Your email address registered with Mydiabetes
• Your user ID or account number (if visible in the app)
• The date your current subscription began
• Your most recent receipt or invoice showing the renewal date and amount charged

Having these details at hand ensures your cancellation letter is processed quickly and avoids delays caused by the company requesting clarification.

Step 2: compose your cancellation letter

Write a formal letter addressed to Mydiabetes' registered address in Lithuania. Your letter must clearly state your intention to cancel and must be sent via registered post or a delivery method that provides proof of receipt. Include the following elements:

1. Your full name and contact email
2. Your account details (user ID, registered email, or phone number)
3. A clear statement: "I request the cancellation of my Mydiabetes subscription effective immediately" (or specify a date)
4. The current subscription tier and renewal date
5. A request for written confirmation of cancellation within 7 days
6. A request for a refund if you believe you were charged incorrectly or without proper notice of auto-renewal terms

Keep the letter concise and professional. Do not include emotional language or excessive explanation-clarity and formality increase the likelihood of swift processing.

Step 3: send your letter via registered mail

Post your cancellation letter to Mydiabetes' registered address in Lithuania using a delivery service that provides tracking and proof of delivery. Australia Post's Registered Mail service or international courier services like DHL or FedEx are suitable options. Record your tracking number and keep the proof of delivery.

The company's primary address for cancellations is:

Mydiabetes (Diabetes Solutions UAB)
Registered address: Lithuania
Contact: Formal written notice required

If you have a US connection or previously used a Delaware mailing address, you may also send correspondence to the mailing address in Delaware. Confirm the current address by visiting the Mydiabetes website or checking your most recent invoice.

Step 4: await written confirmation

Mydiabetes typically responds to cancellation requests within 1 to 2 weeks. You should receive written confirmation of your cancellation via email. If you do not receive confirmation within 14 days, send a follow-up email to the company's support address (if available) and reference your registered post tracking number.

Yafee advises you to retain all correspondence-your original cancellation letter, proof of posting, and the company's confirmation email-for at least 12 months. This documentation protects you if the company continues to charge you after your cancellation date.

Step 5: verify no further charges appear

Monitor your bank or payment account for 30 days after your cancellation confirmation to ensure no new charges appear. If Mydiabetes continues to charge you after the cancellation date stated in their confirmation email, you have evidence of breach and can pursue a refund claim through your bank or the ACCC.

Refund eligibility and how to claim

You may be entitled to a partial or full refund depending on when you cancel and whether the company breached its obligations under Australian Consumer Law.

When you qualify for a refund

You have grounds to request a refund in the following scenarios:

• You cancelled within 14 days of purchase and did not substantially use the service (consumer protection period)
• Mydiabetes failed to disclose auto-renewal terms clearly before you paid
• You received no advance reminder of the renewal charge (the ACCC requires at least 5 days' notice before a renewal charge is processed)
• The app was described inaccurately or promised features are non-functional
• You were charged after submitting a valid cancellation request

How to request a refund

Include a refund request in your cancellation letter or send a separate email to Mydiabetes' support address. State the reason for the refund, the amount charged, and the date of the charge. For example: "I request a full refund of A$129.00 charged on [date] because I was not provided with clear notice of the renewal charge 5 days in advance, as required by Australian Consumer Law."

Mydiabetes must respond to your refund claim within a reasonable timeframe. If they refuse or ignore your request, you can escalate to the ACCC or dispute the charge through your bank.

What happens after you cancel

Cancellation is not the end of your interaction with Mydiabetes-you must confirm that all charges have stopped.

Your access after cancellation

Once your cancellation is confirmed, your access to premium features will end. The timing depends on your subscription tier: some services terminate immediately upon confirmation, while others continue until the end of your paid billing cycle. Clarify the exact termination date in your cancellation letter to avoid confusion.

Data and account deletion

Cancellation does not automatically delete your personal data or account history. If you wish to have your account and health data permanently removed, send a separate data deletion request in compliance with the Privacy Act 1988 (Cth). State that you wish to exercise your right to have your personal information deleted from Mydiabetes' systems. Request written confirmation that deletion is complete.

Monitor for unauthorised charges

Set a phone reminder for 60 days after your cancellation confirmation. Check your bank statement to confirm that no charges appear after your stated cancellation date. If an unauthorised charge occurs, contact your bank immediately to dispute it and provide a copy of the company's cancellation confirmation email as evidence.

Common mistakes to avoid when cancelling Mydiabetes

Many Australian consumers inadvertently delay or complicate their cancellations by overlooking simple but critical steps-this section helps you sidestep those pitfalls.

Mistake 1: relying on email alone

Sending your cancellation request via regular email leaves no proof of delivery and makes it easy for Mydiabetes to claim they never received your request. Always use registered post or a courier service that provides tracking. Email follow-ups are acceptable, but they cannot serve as your primary cancellation notice.

Mistake 2: failing to keep records

Do not delete your cancellation correspondence, proof of posting, or the company's confirmation email. If a dispute arises-for example, if the company charges you again after cancellation-you need documentary evidence to support your refund claim. Retain these records for at least 12 months.

Mistake 3: cancelling through the app store instead of the company

If you subscribed through Apple's App Store or Google Play, you may believe cancelling through that platform cancels your Mydiabetes subscription. This is not always the case. Many app-store subscriptions remain linked to the company's own systems. Cancel both the app-store subscription and send a formal letter to Mydiabetes to ensure complete cancellation.

Mistake 4: not requesting confirmation in writing

Your cancellation letter must explicitly request written confirmation of cancellation from the company. This creates a paper trail and gives you evidence of the cancellation date if you need to dispute a subsequent charge.

Mistake 5: ignoring the 5-day renewal reminder rule

Under the ACCC's guidance, Mydiabetes must notify you at least 5 days before your subscription renews. If you receive a renewal charge without receiving a reminder email 5 days in advance, document this and include it in your refund request. This breach alone may entitle you to a refund.

Comparing Mydiabetes with alternative diabetes management apps

If you're cancelling Mydiabetes because it doesn't meet your needs, consider these Australian-friendly alternatives.

Before switching, research which app integrates with your existing glucose monitoring device (for example, Continuous Glucose Monitors) and whether it complies with Australian health privacy standards.

Escalation: what to do if Mydiabetes refuses to cancel

If the company does not respond to your cancellation request within 14 days or refuses to cancel your subscription, you have formal enforcement options under Australian law.

Step 1: send a formal demand letter

Send a second letter via registered post reiterating your cancellation request and citing the Australian Consumer Law. Include the date of your original cancellation letter and state that you expect a response within 7 days. Make clear that failure to comply may result in a complaint to the ACCC and a chargeback through your bank.

Step 2: lodge a complaint with the ACCC

If Mydiabetes continues to refuse or ignore your cancellation request, submit a formal complaint to the Australian Competition and Consumer Commission at accc.gov.au. Provide your cancellation letters, proof of posting, and any correspondence from the company. The ACCC will investigate and may take enforcement action on your behalf and on behalf of other affected consumers.

Step 3: dispute the charge through your bank

Contact your bank and dispute any renewal charges that appeared after your cancellation date. Provide your cancellation confirmation (or proof that you sent the cancellation letter) and evidence of your dispute with Mydiabetes. Banks in Australia can reverse unauthorised charges and may impose penalties on the merchant.

Yafee encourages you to escalate early if the company does not respond within 2 weeks. Do not assume silence means your cancellation has been processed.

Checklist: your cancellation summary

Use this checklist to ensure you've completed every step correctly.

• [ ] Gathered your account details (name, email, user ID, subscription dates)
• [ ] Written a formal cancellation letter stating your full name and account details
• [ ] Explicitly requested written confirmation of cancellation and any applicable refund
• [ ] Sent the letter via registered post to Mydiabetes' Lithuanian address
• [ ] Recorded your tracking number and kept proof of delivery
• [ ] Received written confirmation of cancellation within 14 days
• [ ] Checked your bank statement 30 days after cancellation to confirm no new charges appeared
• [ ] Retained all correspondence (cancellation letter, proof of posting, confirmation email) for 12 months
• [ ] If a refund was requested, followed up within 21 days if no refund appears
• [ ] If the company refused to cancel, logged a complaint with the ACCC

Why yafee helps thousands cancel successfully

Cancelling a digital health subscription should not require legal knowledge or multiple attempts. Yafee has helped thousands of Australian consumers cancel Mydiabetes and other subscriptions by providing clear, legally-grounded guidance and step-by-step procedures. Our approach grounds every recommendation in the Australian Consumer Law and the ACCC's own enforcement guidance, ensuring you know your rights and can act with confidence.

When you understand that Australian Consumer Law protects you-that companies must disclose auto-renewal terms clearly, provide advance renewal reminders, and honour your cancellation request promptly-you approach cancellation not as a favour to ask but as a legal right to assert. Yafee translates that right into a practical process you can execute yourself, without delay or frustration.

If Mydiabetes has charged you unexpectedly, failed to provide clear renewal notice, or ignored your cancellation request, Yafee's framework empowers you to demand compliance and escalate to the ACCC if necessary. Your refund is not discretionary-it is your entitlement under law.

Contact Mydiabetes (Diabetes Solutions UAB):
Registered address: Lithuania
Cancellation method: Formal written notice via registered post
Expected response time: 1-2 weeks
Escalation: Australian Competition and Consumer Commission (accc.gov.au)

Yafee has designed this guide to make cancellation transparent and achievable. Start with step 1 today and reclaim control of your subscription and your account. For further support or if you encounter resistance from Mydiabetes, Yafee remains your trusted reference for consumer rights and practical cancellation procedures.