How to cancel My Diabetes App and stop automatic charges

What My Diabetes App is and why you might want to leave

My Diabetes App is a subscription-based health platform that delivers personalised meal plans, glucose and HbA1c tracking, activity logging and educational content for people managing diabetes or prediabetes. The service operates on a freemium model where you pay for premium access to unlock expanded tracking, tailored nutrition guidance and additional features beyond the basic free tier.

The platform offers three subscription lengths: 3 months, 6 months and 12 months. Subscriptions renew automatically unless you cancel before your next billing date. Charges appear in AUD at the point of sale, and the renewal amount depends on your chosen plan term and any active promotions.

Many users find real value in the meal planning and tracking tools. However, reviews reveal a consistent complaint: unexpected renewal charges because cancellation isn't straightforward, and automatic billing reminders often go unnoticed. If you've decided the service no longer fits your needs or budget, Yafee is here to guide you through a clean cancellation.

Who should consider cancelling

You might want to cancel if you've switched to a different diabetes management app, no longer need personalised meal planning, prefer to track glucose manually, or simply want to reduce subscription expenses. Some users cancel after discovering the free tier covers their actual needs, or after a trial period revealed the premium features don't justify the ongoing cost.

The cost of staying subscribed

My Diabetes App subscriptions cost approximately AUD 58 for 3 months, AUD 233 for 6 months and AUD 466 for 12 months based on typical USD pricing converted at current exchange rates. If you renew annually and forget to cancel, you'll face a recurring AUD 466 charge every year. Yafee recommends setting a calendar reminder 7 days before your renewal date as a safety net.

Your consumer rights and what they mean for you in australia

Australian Consumer Law gives you strong protections when cancelling digital subscriptions, regardless of where My Diabetes App is based or who processed your payment.

The australian consumer guarantees act and digital goods

Under the Australian Consumer Guarantees Act, any digital content you purchase must be of acceptable quality, fit for purpose and as described. If My Diabetes App fails to deliver accurate glucose tracking, crashes repeatedly, or doesn't provide the features advertised, you have the right to request a refund or cancellation even if the vendor's terms say otherwise.

This legal protection overrides the company's standard "no refund" policy. If you can demonstrate the app is faulty or not fit for purpose, the Australian Competition and Consumer Commission (ACCC) backs your claim. Yafee advises you to document any technical failures (screenshots, dates, specific errors) before contacting support, as this strengthens your position if you need to escalate.

The 14-day refund window and automatic renewal

My Diabetes App's own documentation references a 14-day refund window for refund requests. This aligns with consumer expectations but is less generous than the statutory 30-day cancellation period some services offer. If you purchased directly through their website and want to cancel within 14 days, contact their support team immediately and reference their refund terms.

Australian Consumer Law requires that subscription services provide clear billing information before charging, remind you before renewal and make cancellation at least as easy as signup. If My Diabetes App fails to send renewal reminders or makes cancellation deliberately difficult, you have grounds to lodge a complaint with the ACCC.

Your legal position

You hold these rights under Australian Consumer Law regardless of My Diabetes App's terms and conditions: you can cancel at any time, you can request a refund if the service is faulty or unfit for purpose, and you can lodge a complaint with the ACCC if the company ignores your cancellation request or continues to charge you after you cancel. Documentation (screenshots, emails, payment records) strengthens your position if escalation becomes necessary.

How to cancel My Diabetes App by purchase platform

Your cancellation method depends on whether you purchased directly through My Diabetes App's website or via the Apple App Store or Google Play Store. Each platform has its own cancellation process, and deleting the app alone will not stop automatic billing.

Cancel if you purchased via the My Diabetes App website

Direct purchases through their website require you to log in to your account dashboard to cancel. This is the most straightforward route because you control the entire transaction directly with My Diabetes App.

1. Open your web browser and navigate to client.mydiabetes.health
2. Log in using your email address and password
   • If you've forgotten your password, click "Forgot password?" and follow the reset instructions sent to your email
3. Look for "Subscriptions", "Billing", "My Account" or "Settings" in the dashboard menu
   • This section typically appears in the top right corner or in a sidebar navigation menu
4. Find your active subscription and click "Cancel subscription" or "Manage subscription"
5. Confirm your cancellation when prompted
   • The system may offer a discount to retain you; only accept if you genuinely want to stay
   • Take a screenshot of the confirmation page for your records
6. Verify that your subscription status now displays as "Cancelled" or "Active until [date]"
7. Check your email within 1 business day for a cancellation confirmation from My Diabetes App
   • If you don't receive an email, log back in and verify the cancellation went through

Cancel if you purchased via apple App store (iOS)

Subscriptions purchased through the Apple App Store are managed through your Apple ID account settings, not through My Diabetes App itself. Deleting the app from your iPhone will not cancel the subscription.

1. Open the Settings app on your iPhone or iPad
2. Tap your Apple ID name at the top of the Settings menu
3. Tap "Subscriptions"
4. Find "My Diabetes App" in the list of active subscriptions
5. Tap "My Diabetes App"
6. Tap "Cancel Subscription"
   • If the button says "Free Trial" or "Upgrade", your subscription is not active and no cancellation is needed
7. Follow the on-screen prompts to confirm cancellation
   • Apple will ask for the reason; select the option that best matches your situation
8. Look for a confirmation message stating "Subscription Cancelled" or "You will have access until [date]"
9. Take a screenshot of the confirmation for your records

Cancel if you purchased via google play store (Android)

Subscriptions purchased through Google Play are managed through your Google Play account, not through My Diabetes App itself. Uninstalling the app will not stop the subscription or charges.

1. Open the Google Play Store app on your Android device
2. Tap the profile icon in the top right corner
3. Tap "Manage subscriptions" or "Subscriptions"
4. Find "My Diabetes App" in the list of active subscriptions
5. Tap "My Diabetes App"
6. Tap "Cancel subscription"
7. Select a reason for cancellation when prompted
   • This helps Google Play and My Diabetes App understand why users are leaving
8. Confirm your cancellation by tapping "Cancel subscription" again
9. Verify the subscription now shows as "Cancelled" or displays your access end date
10. Check your email within 1 business day for a Google Play cancellation receipt

Request a refund if you cancelled within 14 days

My Diabetes App offers a 14-day refund window for cancellations. If you cancel before this deadline and believe you're entitled to a refund, you must contact their support team directly.

Submit your refund request

You must contact My Diabetes App customer support within 14 days of your original purchase to request a refund. This window is strict, so act immediately if you want to pursue a refund.

1. Gather your evidence
   • Your order confirmation email or receipt (with order number and purchase date)
   • Screenshots showing the subscription amount and renewal terms
   • Screenshots or notes about any technical issues (if applicable)
   • Proof of cancellation (screenshot of the "Cancelled" confirmation)
2. Contact My Diabetes App via their support page or email provided in your confirmation email
3. Write a clear refund request that includes:
   • Your full name and account email
   • Your order number and purchase date
   • The amount you paid
   • A brief reason for your refund request (e.g. "Cancelled within 14 days", "Service did not match description", "Technical faults")
   • The cancellation date and method
4. Send the email and wait for a response within 5 business days
5. If My Diabetes App refuses your refund, escalate to the Australian Competition and Consumer Commission (ACCC) if the service was faulty or not as described (see "How to escalate to the ACCC" below)

What to do if My Diabetes App refuses your refund

If My Diabetes App denies your refund request and you believe you're entitled to one under Australian Consumer Law, you can lodge a complaint with the ACCC. Yafee recommends keeping all correspondence with My Diabetes App so you have evidence to support your claim.

The ACCC can investigate whether My Diabetes App breached the Australian Consumer Guarantees Act or failed to comply with automatic renewal requirements. You can lodge a complaint online at accc.gov.au or by contacting the ACCC directly.

What happens after you cancel

Cancelling your subscription does not immediately delete your account or data. You typically retain access until the end of your billing period, after which you lose access to premium features.

Your access after cancellation

After you cancel, you will have access to My Diabetes App until the end of your current billing period. For example, if you subscribed for 3 months and you cancel on day 25, you'll keep access until day 90 of your original purchase. After that date, you'll be downgraded to the free tier (if available) or lose access entirely.

Yafee recommends taking screenshots or exporting your data (glucose logs, meal plans, health notes) before your access ends, as you may not be able to retrieve this information after cancellation.

Checking your billing after cancellation

After you cancel, verify that no further charges appear on your payment method. Check your statement 2 weeks after your expected access end date to confirm My Diabetes App has not charged you again. If a charge appears after you've cancelled, contact your bank or payment provider immediately and dispute the charge as unauthorised.

Data retention and account deletion

My Diabetes App will retain your account data (glucose logs, meal plans, personal information) unless you request deletion. If you want to delete your account entirely, contact their support team and request data deletion. Australian privacy law (Privacy Act 1988) gives you the right to know what data they hold and to request deletion in most circumstances.

Common mistakes to avoid when cancelling

Cancellation is straightforward when you follow the right steps, but a few common errors can leave you paying longer than necessary.

Deleting the app without cancelling the subscription

This is the most frequent mistake. Simply deleting My Diabetes App from your iPhone, iPad or Android device does not cancel your subscription. The app will continue to charge you on your next billing date because the subscription is tied to your Apple ID, Google account or My Diabetes App account, not to the app itself. Always cancel through the subscription settings before deleting the app.

Missing the 14-day refund window

My Diabetes App's 14-day refund period begins on your purchase date, not on the date you decide you don't want it. If you wait 15 days or longer to request a refund, My Diabetes App will likely deny your claim. If you're unhappy with the service, contact support immediately.

Failing to document your cancellation

Always screenshot the confirmation screen showing your subscription has been cancelled. If My Diabetes App later charges you by mistake, or if a dispute arises with your bank, this screenshot proves you took action. Yafee advises storing this image and any cancellation confirmation emails in a folder for your records.

Not checking your billing statement after cancellation

Technical errors or system glitches can occasionally cause companies to charge even after you've cancelled. Check your payment statement 2 to 3 weeks after your expected access end date. If an unexpected charge appears, dispute it with your bank and contact My Diabetes App to demand a refund.

My Diabetes App subscription pricing and plans

Understanding the cost structure helps you decide whether cancellation is the right choice and what you might recover through a refund request.

The 12-month plan offers the lowest per-month cost but commits you to the largest upfront charge. If you're unsure whether you'll use the app long-term, start with a 3-month subscription to test the service before committing to an annual plan.

How to escalate if My Diabetes App ignores your cancellation

If My Diabetes App refuses to cancel your subscription, continues to charge after you've cancelled, or denies a refund you believe you're entitled to, you can lodge a formal complaint with the Australian Competition and Consumer Commission (ACCC).

Lodge a complaint with the ACCC

The ACCC enforces Australian Consumer Law and can investigate breaches by My Diabetes App. Yafee recommends lodging a complaint if the company ignores your cancellation request or violates automatic renewal rules.

1. Gather all evidence
   • All emails sent to and from My Diabetes App support
   • Screenshots of your cancellation request and the response (or lack thereof)
   • Payment statements showing unwanted charges
   • Bank or credit card dispute records (if applicable)
   • Your account login information (do not share passwords, but note the date you attempted to cancel)
2. Visit the ACCC website at accc.gov.au
3. Navigate to "Make a complaint" or "Report consumer issues"
4. Fill in the online complaint form with:
   • Your name and contact details
   • My Diabetes App's company details (name, website, contact information if available)
   • A detailed description of what happened (dates, amounts, actions taken)
   • Copies of your evidence (upload screenshots and emails)
   • What outcome you're seeking (cancellation, refund, or both)
5. Submit your complaint
6. The ACCC will review your complaint and contact My Diabetes App if an investigation is warranted
7. Expect a response within 4 to 8 weeks, though complex cases may take longer

Dispute the charge with your bank or payment provider

If My Diabetes App continues to charge you after cancellation, you can also dispute the charge directly with your bank or credit card provider. This is faster than waiting for an ACCC investigation and gives you immediate protection.

1. Contact your bank or credit card provider by phone or through their app
2. Report the charge as unauthorised and explain that you cancelled the subscription
3. Provide your cancellation screenshot and any correspondence with My Diabetes App
4. Your bank will open a dispute investigation and may reverse the charge within 5 to 10 business days
5. The provider will contact My Diabetes App to verify whether the charge was authorised
6. If the dispute is resolved in your favour, you'll receive a full refund to your account

Final checklist before and after cancellation

This checklist ensures you cancel correctly and avoid post-cancellation issues.

Should you cancel or keep your subscription?

Before you take action, consider whether cancellation is truly the right choice. This comparison helps you weigh the pros and cons.

If most of your reasons fall in the "cancel" column, proceed with cancellation. If you're on the fence, consider downgrading to a 3-month plan instead of cancelling outright. This gives you a low-cost trial period to decide whether to renew.

Contact My Diabetes App for further help

If you encounter difficulties cancelling or have questions about your account, contact My Diabetes App's support team. Yafee recommends attempting cancellation through the standard platform first (My Diabetes App website, Apple, or Google), but reaching out to support is your next step if something goes wrong.

My Diabetes App customer support can be contacted through the support email or form linked in your account dashboard or in your original confirmation email. Response times typically range from 1 to 3 business days.

Australian Consumer Law protects your right to cancel at any time and to receive clear information about billing and cancellation processes. If My Diabetes App's support team is unresponsive or unhelpful, escalate your complaint to the ACCC as outlined above. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions and recover refunds by following the steps and legal frameworks set out in this guide. By documenting your actions, knowing your rights and escalating when necessary, you take control of your billing and avoid surprise charges in the future.