How to cancel Fasting Coach and reclaim your money in australia

What Fasting Coach is and why cancellation matters now

Fasting Coach is a mobile app-based subscription service that provides intermittent fasting trackers, progress monitoring tools, and optional one-on-one coaching for users in Australia and internationally. The service operates primarily through major app stores, charging recurring subscription fees monthly or annually. Some independent coaches also operate under the Fasting Coach brand, offering bespoke fasting plans and rolling coaching packages at higher price points. If you've signed up for a trial, discovered the app doesn't suit your routine, or simply want to stop recurring charges, cancelling correctly and promptly protects your budget and legal rights.

Why Fasting Coach subscriptions auto-renew and why you need to act

Like most digital health platforms, Fasting Coach uses automatic renewal mechanics. Your subscription renews on your billing anniversary unless you cancel beforehand. This means the clock starts on your next charge date the moment you sign up. If you're reading this after receiving an unexpected debit, you have legal remedies under Australian law. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover charges, and your situation is no exception.

When cancellation becomes urgent

You should cancel immediately if you've received a charge without clear notice of renewal terms, if you cannot contact the company easily, or if the cancellation process itself is deliberately obscured. Under the Australian Consumer Law, merchants must provide transparent terms and straightforward cancellation mechanisms. Delay increases your loss with each billing cycle.

Your consumer rights under australian law

Australian Consumer Law grants you robust protections against automatic renewal traps and unfair contract terms. Understanding these rights strengthens your negotiating position if the company resists your cancellation or refund claim.

Automatic renewal rules in australia

The Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) and the Australian Association of National Advertisers Code require merchants to obtain explicit, informed consent before charging for auto-renewal. Yafee emphasises that this consent must be separate from your initial purchase agreement, must clearly state the renewal terms, amount, and frequency, and must be affirmed by you in writing or electronically. If Fasting Coach did not meet these requirements, any charge thereafter is unlawful. You have the right to demand a full refund without penalty.

Your right to cancel without penalty

Once you've commenced a subscription, you retain the right to cancel at any point before the next billing date. The company cannot charge you a cancellation fee, require you to pay for unused portions, or lock you into early termination penalties. If Fasting Coach attempts to impose such conditions, that term is unfair and unenforceable under the Australian Consumer Law. You should refuse payment and escalate to the Australian Competition and Consumer Commission (ACCC).

Your legal position

You are entitled to: Cancel without penalty at any time before your renewal date; demand a full refund if you were not given clear, separate consent to auto-renewal; dispute any charge made without lawful basis with your bank or app store; lodge a complaint with the ACCC if the company refuses to comply.

The company is not entitled to: Charge you after cancellation; impose cancellation fees; require proof of non-use; delay your refund beyond 30 days; make cancellation deliberately difficult or hidden.

Subscription pricing and billing cycles

Fasting Coach pricing varies depending on whether you subscribed via an app store or directly with an independent coach. Below is a breakdown of typical app-based subscription costs converted to Australian dollars.

How to identify your exact plan and billing date

Exchange rates fluctuate, so your actual Australian Dollar charge may differ from estimates above. Always verify your precise plan and amount by checking your most recent bank statement, credit card bill, or app store receipt. Search for "Fasting Coach" in your transaction history and note the exact amount and date. This information is essential when you contact the company to cancel, and it forms the basis of any refund dispute.

Independent coaches and bespoke plans

If you enrolled directly with an independent coach operating under the Fasting Coach banner, their pricing, billing cycles, and cancellation terms may differ substantially from the app-store model. These coaches often charge higher fees (A$50-A$200+ per month) and may operate on rolling contracts. Check your email confirmation and any agreements you signed to understand their specific cancellation policy before attempting to cancel.

How to cancel Fasting Coach step by step

Your cancellation method depends on how you subscribed: through an iOS app, an Android app, or directly with an independent coach. Yafee recommends following the pathway that matches your subscription source to ensure your cancellation is processed and recorded.

Step 1: locate your subscription and verify your billing details

1. Open the app or device where you subscribed to Fasting Coach.
   • If via iPhone or iPad: Open the Settings app, tap your name, select Subscriptions, and look for Fasting Coach in the list.
   • If via Android: Open Google Play Store, tap your profile icon, select Payments and subscriptions, then Subscriptions, and find Fasting Coach.
   • If via web or email: Search your email inbox for "Fasting Coach" to locate your original receipt and sign-up confirmation.
2. Take a screenshot of your subscription status, billing amount, and renewal date. This record protects you if the company later claims you never cancelled.
3. Note the exact date your next charge is due. You must cancel before this date to avoid a further charge.

Step 2: attempt cancellation through your app store or payment platform

1. iPhone and iPad users: Open Settings, tap your name, select Subscriptions, find Fasting Coach, and tap Cancel Subscription. Confirm the cancellation. Your access will end on your renewal date; you will not be charged again.
2. Android users: Open Google Play Store, tap your profile icon, go to Payments and subscriptions, select Subscriptions, tap Fasting Coach, and select Cancel subscription. Confirm. Your subscription ends on the next renewal date.
3. Web-based or direct coach subscriptions: Log in to the Fasting Coach app or website using your email address and password. Locate your Account, Billing, or Subscriptions section. Look for a Cancel Subscription or Manage Plan button and follow the prompts. Take a screenshot of any confirmation page.

Step 3: contact Fasting Coach directly if app-store cancellation fails

1. If the app store cancellation option is unavailable, missing, or non-functional, you must contact Fasting Coach directly by email.
   • Search the Fasting Coach app or website for a Contact Us, Support, or Help page. Look for a support email address.
   • If no contact page exists, check your original sign-up email or receipt for a support email address or link.
   • If you subscribed through the app store, you can also contact Apple Support or Google Play Support directly and request they cancel on your behalf, citing the company's lack of accessible cancellation method.
2. Compose a clear cancellation email to Fasting Coach using the template below:
   • Subject: Cancellation Request for Fasting Coach Subscription
   • Body: "I am writing to cancel my Fasting Coach subscription effective immediately. My email address is [your email]. My subscription was billed to [card ending in / payment method]. My next renewal date is [date]. Please confirm cancellation in writing within 48 hours. If no confirmation is provided, I will dispute the charge with my payment provider and lodge a complaint with the ACCC under the Australian Consumer Law."
3. Send this email to the support address and keep a copy for your records.

Step 4: confirm cancellation in writing and set a follow-up deadline

1. Fasting Coach must confirm your cancellation within 48 hours. A simple confirmation email stating "Your subscription has been cancelled as of [date]" is sufficient.
2. If you receive no response within 48 hours, or if you are charged again after cancellation, proceed immediately to Step 5.
3. Do not wait for your renewal date to pass. Act the moment you receive an unwanted charge.

Step 5: dispute the charge with your bank or payment provider

1. If Fasting Coach continues to charge you after cancellation, or if you believe the original charge was unauthorised, contact your bank or payment provider immediately.
   • For credit or debit card charges: Call your bank's customer service line and state, "I wish to dispute a charge from Fasting Coach on [date] for A$[amount]. I cancelled this subscription on [date] via [app store / email], and the charge should not have been processed."
   • For PayPal: Log in, go to Resolution Center, select Report a Problem, and choose the Fasting Coach transaction. Select "I don't recognise this transaction" or "Transaction authorised but I want to cancel the subscription."
   • For Apple App Store (iPhone): Open Settings, tap your name, select Subscriptions, find Fasting Coach, and select Cancel. Then navigate to your purchase history and request a refund within 180 days of purchase via the Report a Problem link.
   • For Google Play Store (Android): Open the app, go to your account, select Purchase History, find Fasting Coach, tap the three-dot menu, and select Request Refund. You have up to 48 hours from purchase or 7 days for subscriptions.
2. Your bank or payment provider will investigate and may reverse the charge within 10-30 business days. Yafee recommends keeping all cancellation emails and screenshots throughout this process.

Refunds and timelines after cancellation

Your refund eligibility depends on when you cancelled relative to the charge date and the reason for the dispute. Australia's consumer protection framework ensures you are not left out of pocket if the company breached its obligations.

Refund entitlements

You are entitled to a full refund if you cancelled before your renewal date and were charged again; if you were not given clear consent to auto-renewal; if the cancellation mechanism was deliberately hidden or non-functional; or if you cancelled within 14 days of the initial charge as part of a free trial conversion. Partial refunds (for unused time) are discretionary; most reputable companies refund the full amount if you cancel before the renewal date passes.

Refund timelines

App stores typically process refunds within 5-10 business days if you request via their official refund mechanism. Banks process dispute refunds within 10-30 business days. If Fasting Coach owes you a direct refund (outside the app store), they must process it within 30 days of receiving your cancellation request. If no refund appears after 30 days, escalate to the ACCC.

Common cancellation mistakes and how to avoid them

You are not alone if you have struggled to cancel-Fasting Coach's lack of a visible cancellation option is a deliberate friction point. Knowing the pitfalls protects you from losing additional charges while you attempt to cancel.

Mistake 1: deleting the app without cancelling the subscription

Deleting the Fasting Coach app does not cancel your subscription. Your subscription remains active in your app store account, and you will be charged on your renewal date. You must cancel through your app store settings (iPhone/Android) or by contacting the company directly, even if you no longer use the app.

Mistake 2: assuming the trial is free until you cancel

Most Fasting Coach trials are 7 days long and automatically convert to a paid plan unless you cancel during the trial period. If you signed up for a free trial and did not receive a clear reminder before the conversion date, check your cancellation date immediately. You may have only a few days left to cancel without incurring a charge.

Mistake 3: ignoring the renewal date and relying on a future cancellation

Your renewal date is set in stone. If your next charge is 5 days away and you contact Fasting Coach requesting cancellation, there is no guarantee they will respond in time to stop the charge. Cancel now, through your app store or in writing, rather than waiting for a customer service response. Once you hit the renewal date, you must dispute the charge with your bank or app store to recover the money.

Mistake 4: not keeping records of your cancellation

Screenshots, confirmation emails, and timestamps are your proof of cancellation. If Fasting Coach later claims you never cancelled, or if your bank asks for evidence of your dispute, you will need these records. Take a screenshot the moment you cancel and keep any confirmation email the company sends.

Mistake 5: contacting the company without a paper trail

Never rely on phone calls or in-app chat to cancel. Always send a written cancellation request by email so you have a timestamped record. Companies have no incentive to honour verbal cancellation requests if a refund dispute later arises.

What to do after you cancel

Your cancellation is not truly complete until you verify your subscription is gone and no further charges appear. Yafee recommends these final steps to lock in your cancellation and protect yourself from surprise debits.

Verify your cancellation status within 48 hours

1. Return to your app store subscription settings (iPhone, Android) or log back into the Fasting Coach website.
2. Confirm that Fasting Coach no longer appears in your active subscriptions list, or that your subscription status reads "Cancelled" or "Inactive."
3. If your subscription still appears as active, your cancellation did not process. Repeat Step 3 above and contact support again, this time marking the email "Urgent" and referencing your previous cancellation attempt.

Monitor your bank account for 30 days

1. Set a calendar reminder for 7 days after your intended renewal date.
2. On that date, log into your bank account, credit card, or app store and check for any Fasting Coach charge.
3. If a charge appears, contact your bank immediately and file a dispute. Provide your cancellation email as evidence.
4. If no charge appears, your cancellation was successful. You can now close this matter.

Unsubscribe from marketing emails

Fasting Coach may continue to send marketing emails after cancellation. Open one of these emails, scroll to the footer, and click Unsubscribe. This prevents unwanted re-engagement campaigns from tempting you to resubscribe.

Escalation: what to do if Fasting Coach refuses to refund

If the company ignores your cancellation request, denies your refund, or continues to charge you after you cancel, you have a formal recourse under Australian law. Yafee recommends pursuing this path if the company stonewalls you, as the ACCC has substantial enforcement power.

Lodge a complaint with the australian competition and consumer commission

1. Visit the ACCC's official website at accc.gov.au.
2. Navigate to the Make a Complaint section and select "Company" as your complaint target.
3. Provide your complaint details: Fasting Coach's name, the charges you dispute, your cancellation date, the company's refusal to refund, and the date of your most recent communication with them.
4. Attach copies of your cancellation email, confirmation screenshot, and any refusal correspondence from the company.
5. The ACCC will investigate and may issue a compliance notice if Fasting Coach has breached the Australian Consumer Law. This often results in automatic refunds.

Escalate through your payment provider's ombudsman

If your charge was made via credit card, debit card, or PayPal, your bank or payment provider may have an ombudsman or dispute resolution team. Contact them directly if your dispute is denied or stalled. Most ombudsman schemes in Australia can force refunds if they find the merchant acted unfairly.

Cancellation checklist: your step-by-step safety net

Use this checklist to ensure you have covered every stage of a safe, documented cancellation. Tick off each step as you complete it.

Comparison: keep vs. cancel Fasting Coach

Before you cancel, consider whether pausing your subscription or downgrading to a lower tier might better suit your situation. This table summarises when to cancel outright versus when an alternative might be worth exploring.

Summary: cancel with confidence and reclaim control

Cancelling Fasting Coach is straightforward once you understand your pathway. Whether you subscribed via iPhone, Android, or directly with a coach, you have clear legal rights under the Australian Consumer Law. Yafee emphasises that you should never feel trapped by a subscription: auto-renewal is a feature, not a commitment. If the company charges you after cancellation, if the cancellation process is deliberately hidden, or if you were not given clear consent to renewal, you have grounds to dispute and recover your money.

Start by cancelling through your app store today. If that fails, send a written cancellation email. If the company ignores you or charges you again, dispute through your bank or the app store's refund mechanism. Finally, if all else fails, lodge a complaint with the ACCC. You are protected at every step. Yafee has helped thousands of Australian consumers cancel unwanted subscriptions, recover illegitimate charges, and regain control of their spending. Your situation is no different, and you have the law on your side. Cancel now, document everything, and monitor your account. Within 30 days, the charges will stop, and your money will be yours again.