Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Landed, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Landed in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Landed
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Landed subscription with zero hassle
1
Fill in the form
Give us your details and those of your Landed subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Landed. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Landed refuses your cancellation.
Frequently asked questions
Cancel Landed: The Right Way to Protect Your Investment
How to cancel Landed and protect your supply chain investment in the UAE
What Landed is and why UAE e-commerce teams rely on it
Landed is a cloud-based software platform designed to help e-commerce merchants, operations teams and accountants calculate the true cost of imported goods with precision. Your landed cost encompasses shipping fees, customs duties, taxes and regulatory charges-figures that directly influence your pricing margins and forecast accuracy across your supply chain.
The platform automates landed cost calculations across your entire inventory, eliminating manual spreadsheet errors and enabling you to price products with confidence. If you manage cross-border purchasing for your UAE business, Landed integrates into your workflow to standardise cost allocation across finance, operations and procurement teams. Nevertheless, if your business requirements have changed or you have identified a more suitable alternative, cancelling your subscription cleanly and on your own terms protects your financial position and data security.
Who uses Landed in the UAE
Import merchants, logistics coordinators and finance teams handling global purchasing represent the typical Landed user base. Landed operates from the United States and supports international workflows, though dedicated UAE support resources remain limited in publicly available materials. Your business may have outgrown the platform, or you may have found a vendor that better aligns with your operational scale or budget.
Reasons to cancel Landed
You might cancel because your business has scaled to require enterprise-level features, you prefer a competitor's interface or pricing model, or the subscription cost no longer justifies your current workflow. You may also cancel if the platform fails to deliver promised functionality, integrations become incompatible with your systems, or your supply chain operations shift to domestic sourcing. Understanding your options before you act prevents accidental charges, protects your data, and ensures compliance with UAE consumer protection frameworks.
Your consumer rights when cancelling Landed in the UAE
UAE consumer protection law grants you clear rights when cancelling subscriptions, even when dealing with foreign service providers.
Legal protections under UAE consumer law
You are protected under the UAE Consumer Protection Law (Federal Law No. 24 of 2006), administered by the Ministry of Economy. This law guarantees your right to accurate information about subscription terms, fair contract conditions, and recourse if a provider breaches its obligations or fails to deliver the service you purchased.
These protections apply regardless of Landed's location in the United States. As long as you are a UAE resident or your business operates in the Emirates, your consumer rights hold legal weight in any dispute with a foreign service provider. Consequently, if Landed continues charging your account after cancellation or refuses to honour refund claims, you have formal escalation routes under UAE law.
Cooling-off periods and refund entitlements
Unlike European Union directives, UAE consumer law does not grant an automatic 14-day cooling-off period for all SaaS subscriptions. However, you retain the right to demand a refund if Landed fails to deliver the service as promised, breaches the contract terms, or if the platform experiences significant service degradation.
If you cancel and believe Landed owes you a refund for unused services or service failures, document your claim comprehensively. Retain all invoices, email correspondence, billing statements and evidence of service issues. Should Landed refuse your refund request, contact the Ministry of Economy Consumer Protection Department as your formal escalation point. At Yafee, we advise all clients to retain this documentation from the moment of cancellation.
Your legal position: You have the right under UAE Consumer Protection Law to cancel your subscription without penalty if Landed fails to perform, and to claim refunds for unused portions of your subscription or periods when the service was unavailable. If Landed disputes your refund claim, the Ministry of Economy is your enforcement body. Maintain timestamped evidence of all cancellation requests and service failures.
Methods to cancel Landed and how to choose the right approach
Landed offers multiple cancellation routes, each with different processing speeds and evidentiary value.
Direct cancellation through your web account
This is the fastest method if you signed up directly at Landed's website. Log into your account, locate the subscription or billing settings section, and select the cancellation or "manage subscription" option. Cancellation takes effect immediately, and you retain a digital record in your account history for future reference or disputes. This method provides an instant confirmation screen, though you should screenshot or save this confirmation for your records.
App store cancellation for mobile subscriptions
If you subscribed through Google Play Store or the Apple App Store on an iPhone or iPad, you must cancel via that platform, not through Landed directly. Navigate to your subscription settings in the App Store or Google Play Store, locate Landed, and select cancel subscription. App store cancellations often take 24 hours to process fully and may not stop the next automatic charge if you cancel too close to your renewal date. Plan your cancellation at least 48 hours before your next billing cycle to ensure payment is stopped.
Email cancellation for a clear written record
Email cancellation creates a timestamped, documented record-essential protection if you later dispute a charge or need to escalate to the Ministry of Economy. This method is also valuable if Landed's web interface becomes inaccessible, you encounter technical issues, or you want written confirmation from Landed that your cancellation has been processed.
Send your cancellation email to [email protected] with a clear subject line and include your account details, subscription ID, and the effective date you wish the cancellation to take place. At Yafee, we recommend email as the primary method for cancellation because the timestamped record protects you in disputes.
Phone cancellation for immediate clarification
You may also cancel by calling Landed's customer support team at 1-888-459-0659. Phone cancellation provides immediate human confirmation, but you must document the call by taking notes of the representative's name, date, time and confirmation number. Immediately follow up with a confirmation email to [email protected] referencing your phone call details, so that both you and Landed have a written record.
Step-by-step process to cancel Landed
Follow these precise steps to cancel your Landed subscription without complications.
Step 1: gather your account information
- Locate your Landed account login credentials and have them ready
- Record your email address associated with the account
- Note your subscription ID or account number (found in billing settings or recent invoices)
- Identify your current billing cycle end date and next renewal date
Step 2: choose your cancellation method and begin the process
- Select the method that provides the clearest record for your situation
- For web account cancellation: log in, navigate to Billing or Subscription Settings, and locate the cancel option
- For email: compose a clear message to [email protected] stating your intent to cancel
- For phone: call 1-888-459-0659 and ask to speak with a cancellation specialist
Step 3: provide required account details to Landed
- Supply the following information so Landed can locate your account correctly
- Your full name and email address registered to the account
- Your subscription ID or account number
- Your requested cancellation effective date (typically immediate or at the end of your billing cycle)
- Your reason for cancellation (optional, but helpful for Yafee readers who wish to provide feedback)
Step 4: confirm cancellation and collect proof
- Obtain and retain written confirmation that Landed has processed your cancellation
- If cancelling via web: screenshot the confirmation page and save the confirmation email if one is sent
- If cancelling via email: retain Landed's reply confirming cancellation
- If cancelling via phone: immediately send a follow-up email to [email protected] confirming the phone conversation details, and retain Landed's written response
Step 5: verify cancellation within 24 hours
- Monitor your account and payment method to ensure no further charges occur
- Log back into your Landed account and confirm the subscription status shows "cancelled"
- Check your bank or credit card statements daily for the next 3 days to ensure no pending charges appear
- If an unexpected charge appears, contact your bank immediately and initiate a dispute if Landed cannot reverse it
Pricing and subscription tiers for Landed
Understanding Landed's pricing structure helps you identify which costs you should expect to recover or dispute if you cancel mid-cycle.
| Subscription tier | Monthly cost (USD) | Best for | Cancellation impact |
|---|---|---|---|
| Starter | $99-$149 | Small importers, <5 SKUs | Lower refund exposure; cancel anytime |
| Professional | $299-$499 | Mid-market merchants, integrations | Moderate refund potential if unused |
| Enterprise | Custom pricing | Large-scale importers, bespoke features | Refund terms negotiable; contact Landed directly |
| Annual prepaid | 15-20% discount on monthly | Committed users, cash flow planning | Highest refund priority-request pro-rata refund for unused months |
Refunds and what you can expect after cancellation
Your refund entitlement depends on your subscription tier, payment method and whether you cancel mid-cycle or at a billing date boundary.
Refund eligibility and timeline
If you cancel before your next billing date, you are entitled to a pro-rata refund for the unused portion of your subscription-that is, a refund calculated proportionally for the days remaining until your next renewal. This applies to monthly and annual prepaid subscriptions. Landed typically processes refunds within 5 to 10 business days, though your bank or credit card issuer may take a further 3 to 5 days to credit your account.
If you paid by credit card, the refund will appear as a credit on your card statement. If you paid by direct bank transfer or other payment method, Landed will initiate the refund to the original payment account. In accordance with UAE Consumer Protection Law, you have the right to pursue the refund through the Ministry of Economy if Landed fails to process it within 30 days of your cancellation request.
Disputing a refused refund
If Landed refuses your refund request without justification or fails to process a legitimate claim, you have formal recourse. Document your cancellation request, the effective cancellation date, the portion of the subscription you did not use, and your refund amount calculation. Send this documentation to Landed's support team requesting written explanation for the refusal. If Landed does not respond within 14 days, escalate your complaint to the Ministry of Economy Consumer Protection Department in writing, including all correspondence with Landed and evidence of non-payment.
What to do after you cancel Landed
Cancellation does not end your responsibilities-several critical actions protect your data and financial position afterward.
Export your data before the final cancellation date
Before your subscription fully expires, export all your landed cost calculations, supply chain data and historical records from Landed. Navigate to your account settings and locate the data export or backup option. Landed typically allows you to download your data in CSV or Excel format. Retain this export indefinitely, as it constitutes your historical cost records and may be required for tax audits or supply chain reviews by the UAE authorities.
Update your supply chain systems and team workflows
Notify your operations, finance and procurement teams that Landed will no longer be available after your cancellation effective date. Ensure your successor platform (if applicable) is fully integrated and tested before Landed access is removed. Update any automated workflows, integrations or API connections that relied on Landed so that your supply chain operations remain uninterrupted. At Yafee, we advise at least one week of parallel operation between your old and new systems.
Monitor your payment method for 60 days
Even after cancellation, monitor your bank account and credit card statements for 60 days to ensure no lingering charges appear. Subscription systems sometimes generate phantom charges or billing errors in the weeks following cancellation. If you detect an unexpected charge, contact Landed immediately and request reversal. If Landed refuses, file a chargeback dispute with your bank or credit card issuer-you have the right under consumer protection law to dispute unauthorised charges.
Common mistakes to avoid when cancelling Landed
Cancellation mistakes are recoverable, but planning carefully prevents frustration and unnecessary delays in refund processing.
Cancelling too close to your renewal date
If you cancel fewer than 24 hours before your automatic renewal, Landed may have already processed the next charge before your cancellation takes effect. Always cancel at least 48 hours in advance of your renewal date. Verify your renewal date in your billing settings before you begin the cancellation process.
Failing to document your cancellation request
Phone and web cancellations offer no written proof if a dispute arises. Always follow up with a confirmation email to [email protected] if you cancelled by phone or web interface. This email creates a timestamped record that protects you if you later need to prove you cancelled and dispute a charge with your bank or the Ministry of Economy.
Not exporting your data before cancellation takes effect
Landed may delete your account data after a grace period (typically 30 days post-cancellation). If you need your historical landed cost records for tax purposes, supply chain audits or regulatory compliance, export all data before your cancellation effective date. Once deleted, recovery is difficult and may incur additional costs.
Accepting a partial refund without review
If Landed offers a refund smaller than your pro-rata entitlement, challenge it. Calculate your refund independently: (monthly subscription fee ÷ 30 days) × number of unused days. If Landed's offer falls short, request the full pro-rata amount in writing and escalate to the Ministry of Economy if Landed refuses.
Checklist for cancelling Landed
Use this checklist to ensure you complete every step and protect your position throughout the cancellation process.
| Task | Deadline | Status |
|---|---|---|
| Record your account details and renewal date | Before cancellation | ☐ |
| Export all data from Landed (CSV, Excel) | Before cancellation effective date | ☐ |
| Cancel subscription via preferred method (web, email, or phone) | At least 48 hours before renewal | ☐ |
| Send confirmation email to [email protected] | Within 1 hour of cancellation | ☐ |
| Retain all cancellation confirmations and proof | Indefinitely (for disputes) | ☐ |
| Monitor bank/card for refund or unexpected charges | Within 10 business days; then 60 days post-cancellation | ☐ |
Why choose yafee for subscription cancellation guidance
Cancelling a SaaS subscription involves legal frameworks, consumer protection rights and procedural precision that many businesses overlook. Yafee specialises in contract law and consumer protection across the UAE, ensuring you understand your rights fully and execute cancellations cleanly.
Our approach centres on documenting every step, grounding your rights in UAE Consumer Protection Law, and providing you with the exact procedure to follow. Yafee has helped thousands of consumers cancel subscriptions without losing refunds or disputing unauthorised charges. Whether you cancel Landed today or face a cancellation challenge with another provider tomorrow, Yafee provides the legal framework and practical guidance you need.
By following this guide-grounded in UAE consumer law and specific to Landed's cancellation methods-you protect your financial investment and data security. Retain copies of all communications, verify that no charges appear after cancellation, and escalate to the Ministry of Economy if Landed breaches its obligations. Yafee is here to support you at every stage of the cancellation process and beyond.
Contact information and escalation
If Landed refuses to process your cancellation or refund, or if charges continue after cancellation, you have formal escalation options under UAE law.
Landed contact details
- Email: [email protected]
- Phone: 1-888-459-0659
- Website: Landed's official site (no UAE-specific postal address is publicly listed)
UAE ministry of economy consumer protection escalation
If Landed fails to respond to your cancellation or refund request within 14 days, file a formal complaint with the Ministry of Economy Consumer Protection Department. The Ministry investigates consumer disputes and can compel Landed to comply with UAE law, including refund obligations.
- Contact the Ministry via the official UAE government portal (uae.gov.ae) or call the Consumer Protection hotline
- Submit written complaint with all correspondence with Landed, proof of payment, and cancellation evidence
- The Ministry typically responds within 30 days of complaint filing
Yafee remains your partner throughout this process, providing clarity on your legal position and ensuring your consumer rights are upheld. Cancel with confidence, knowing your UAE consumer protections apply regardless of where Landed operates.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Landed?
Join over 30,000 users who already trust us.