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คืนเงินเต็มจำนวนหาก Monkeyeveryday ปฏิเสธการยกเลิกของคุณ
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ยกเลิก Monkeyeveryday: คู่มือการทำอย่างถูกต้อง
How to cancel Monkeyeveryday with confidence: consumer rights and practical steps in thailand
What is Monkeyeveryday and who should cancel
Monkeyeveryday is a content streaming subscription service designed for Thai users who want access to exclusive images and videos without advertisements. You choose between monthly and annual plans with no long-term commitment. The main subscription channels are the company website, App Store, and Google Play.
You may want to cancel if the content no longer meets your needs, you find yourself unused the app for extended periods, or you prefer to redirect your subscription budget elsewhere. Yafee specialises in helping Thai consumers understand their cancellation rights and execute the process smoothly.
Current pricing and subscription plans
Monkeyeveryday offers two subscription tiers designed to match your usage patterns and budget. The monthly plan gives you flexibility if you are uncertain about long-term commitment. The annual plan reduces your per-month cost if you are confident in sustained use.
| Subscription plan | Price (baht) | Duration | Notes |
|---|---|---|---|
| Monthly plan | ฿99 | One month | Cancel anytime, no penalty |
| Annual plan | ฿999 | Twelve months | Saves approximately 17% vs monthly |
Company contact information and location
Monkeyeveryday operates offices at MBK Center, Floor 5, and another office on Soi Ladprao 101, Bangkok. When you need to cancel, contact support via email at [email protected] or use the in-app chat feature (such as the 'พี่เซียนจ๋อ' chat option). Yafee recommends you keep records of all correspondence for dispute resolution.
Your consumer rights under thai law
The consumer protection act, b.E. 2561 (2018)
You hold legal rights under Thailand's Consumer Protection Act, B.E. 2561 (2018) to cancel any subscription service. Monkeyeveryday must make cancellation as easy as signup. You also have the right to demand a refund for unused portions of your subscription if the company fails to deliver the service as promised.
In accordance with the Consumer Protection Act, B.E. 2561, if Monkeyeveryday refuses your cancellation request or continues to charge your payment method after you have cancelled, you may file a formal complaint with the Consumer Protection Office (สำนักงานคุ้มครองผู้บริโภค or สคบ.) of your regional jurisdiction. This is one of your strongest legal tools to recover your rights.
Your legal position: Thai consumer law places the burden on Monkeyeveryday to prove it delivered the service you paid for. If you cancel, the company must refund you on a pro-rata basis (calculated by the days or months remaining in your billing cycle). You do not need the company's permission to cancel; you need only to follow the documented cancellation procedure and retain proof.
Your right to proportional refund
If you cancel before your plan expires, Monkeyeveryday must return your payment according to the unused portion of your subscription period. For example, if you subscribed to the annual plan at ฿999 and cancel after six months of a twelve-month term, you are entitled to approximately ฿499.50 (50% of the annual fee). Yafee advises you to request this refund in writing via email to [email protected] and keep the confirmation message.
Many cancellations are processed instantly, but refunds may take 5 to 10 business days to appear in your bank account, depending on your payment method. If the refund does not arrive within 14 days of your cancellation confirmation, escalate the matter to the Consumer Protection Office.
Methods to cancel Monkeyeveryday
Direct contact via email
The most straightforward way to cancel is to send a cancellation request directly to Monkeyeveryday's support team. This method creates a documented trail and is recognised under Thai consumer law as a valid cancellation request.
- Open your email client and compose a new message to [email protected]
- Subject line: "Request to cancel subscription" or "ขอยกเลิกการสมัครสมาชิก"
- Body: Include your full name, registered email address, and the date you wish the cancellation to take effect
- Send the email and wait for a confirmation reply (usually within 24 to 48 hours)
- Take a screenshot of your sent email and the confirmation response
- Store both images in a secure folder on your phone or computer
- Monitor your payment method to confirm that no further charges appear after the cancellation date
Cancellation via app store (iOS users)
If you subscribed via App Store on an iPhone or iPad, you must cancel through the same channel. Apple's system processes the cancellation directly without contacting Monkeyeveryday's server, making this a fast and reliable method.
- Open the App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions" from the menu that appears
- Locate "Monkeyeveryday" in your complete subscriptions list
- Tap on Monkeyeveryday and then tap "Cancel subscription"
- Follow the on-screen prompts to confirm your cancellation request
- Take a screenshot of the cancellation confirmation page
- Save this screenshot and note the date and time of cancellation
Important: Cancelling via App Store does not automatically notify Monkeyeveryday. Yafee recommends that you also send a confirmation email to [email protected] to ensure the company has a record of your intent. This double notification protects you if any billing dispute arises.
Cancellation via google play (Android users)
Android users who subscribed through Google Play must cancel using the Google Play Store app. The process is similar to iOS but uses Google's billing system instead of Apple's.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and select "Monkeyeveryday"
- Tap "Cancel subscription" and confirm your choice
- Capture a screenshot of the cancellation confirmation screen
- Send a follow-up email to [email protected] referencing your cancellation date
Cancellation via in-app chat support
Monkeyeveryday offers a live chat feature within the mobile app (branded as 'พี่เซียนจ๋อ' or similar). This option allows you to speak with a support agent in real time and receive immediate confirmation of your cancellation request.
- Open the Monkeyeveryday app on your mobile device
- Navigate to the "Support" or "Help" section (usually at the bottom or in a menu icon)
- Tap "Chat" or "Start a conversation"
- Type your message: "I would like to cancel my subscription effective immediately" or "ฉันต้องการยกเลิกการสมัครสมาชิกของฉัน"
- Provide your registered email and account details when prompted
- Screenshot the entire chat conversation, including the cancellation confirmation message
- Request the support agent to send you a written confirmation via email
What happens after you cancel
Access and billing timeline
Monkeyeveryday will deactivate your account immediately or at the end of your current billing cycle, depending on when you submit your cancellation request. If you cancel mid-month on a monthly plan, you retain access until the last day of that billing month. Annual plan holders retain access until 12 months from the original subscription date, unless they cancel and request early termination.
No further charges will appear on your payment method after the cancellation date. If a charge does appear, contact your bank immediately and request a chargeback. Yafee recommends you monitor your bank statement or credit card app for at least 30 days after cancellation to ensure no erroneous billing occurs.
Requesting your refund
If you paid for a multi-month or annual plan and cancel before the term expires, you are entitled to a pro-rata refund. Send a formal refund request to [email protected] within 7 days of cancellation, specifying the amount you believe you are owed based on the unused days or months remaining.
Monkeyeveryday must respond to your refund request within 14 days. If the company denies the refund without valid reason, contact the Consumer Protection Office. Yafee has helped thousands of Thai consumers navigate refund disputes and escalate them to the authorities when necessary.
How to avoid common cancellation mistakes
Cancelling via one method only
Many users believe that cancelling through App Store or Google Play is sufficient. However, these app store systems do not always notify the merchant (Monkeyeveryday) immediately. If you cancel via app store only, the company may not receive notice and could continue charging you. Always follow app store cancellation with a direct email to [email protected] to guarantee that Monkeyeveryday knows you want to cancel.
Not keeping cancellation proof
Without screenshots or email confirmations, you have no evidence of your cancellation request if a dispute arises. Save every confirmation message, screenshot, and receipt. Store them in a cloud folder (Google Drive, OneDrive) so they are accessible even if you change phones.
Assuming no charges after app store cancellation
App stores sometimes process cancellations with a delay. Your next billing date may still trigger a charge if the app store has not yet relayed your cancellation to Monkeyeveryday's payment processor. Monitor your bank statement closely in the days leading up to your renewal date. If an unwanted charge appears, contact your bank within 48 hours and request a reversal.
Failing to request a refund
Cancellation stops future charges, but it does not automatically trigger a refund for the unused portion of your plan. You must request a refund separately, in writing, within 7 to 14 days of cancellation. Otherwise, you may forfeit your right to recover unspent funds.
Escalation: what to do if Monkeyeveryday refuses to cancel
Document the refusal
If Monkeyeveryday denies your cancellation request or claims it cannot be processed, ask the support team to provide a written reason. Save this response. Under the Consumer Protection Act, B.E. 2561, a merchant cannot refuse a valid cancellation request.
File a formal complaint with the consumer protection office
If Monkeyeveryday continues to charge you after you have submitted a documented cancellation request, file a complaint with the Consumer Protection Office (สำนักงานคุ้มครองผู้บริโภค or สคบ.) in your province or jurisdiction. You will need to provide all evidence: screenshots of your cancellation request, email confirmations, bank statements showing charges, and any responses from Monkeyeveryday. The Consumer Protection Office will investigate and may order the company to issue a refund and pay compensation.
Yafee strongly recommends keeping a written timeline of all events: the date you subscribed, the cancellation date you requested, the date charges ceased, and the dates you followed up if there were delays. This timeline is invaluable when escalating to the authorities.
Comparing cancellation options at a glance
| Cancellation method | Speed | Documentation trail | Best for |
|---|---|---|---|
| Email to support | 24-48 hours | Excellent | Users who want legal proof |
| App Store cancellation | Instant | Good (app store receipt) | iOS users, quick action |
| Google Play cancellation | Instant | Good (Google receipt) | Android users, quick action |
| In-app chat | Immediate | Very good (live transcript) | Real-time confirmation, bilingual support |
| Phone call (if available) | Immediate | Weak (no written record) | Not recommended |
Refund timeline and payment method
Processing timeframes
Once Monkeyeveryday confirms your cancellation, a refund (if eligible) will be processed within 5 to 10 business days. The exact duration depends on your payment method: credit card refunds may take 3 to 5 business days, while bank transfers can take 7 to 10 business days. Yafee advises you to contact your bank if a refund has not appeared within 14 days of cancellation approval.
Partial refund calculation
Monkeyeveryday calculates your refund using a simple daily or monthly pro-rata method. For example, if you purchased an annual plan (฿999) and cancel after 8 months, you used 8 months and are entitled to a refund for the remaining 4 months: (4 months ÷ 12 months) × ฿999 = approximately ฿333. Request this calculation in writing to ensure accuracy.
Your cancellation checklist
Before you submit your cancellation request, complete this checklist to ensure a smooth process and protect your legal rights:
- Confirm your registered email address and account ID with Monkeyeveryday
- Check your billing cycle end date (especially for annual plans)
- Calculate the refund you are entitled to, if any, based on the pro-rata formula
- Gather your payment receipts and subscription confirmation emails
- Compose a clear, dated cancellation email to [email protected]
- Send the email and retain the sent message and any reply
- Screenshot the confirmation from your app store (if you cancel via app store)
- Create a folder in your cloud storage and upload all proof documents
- Note the cancellation date in your calendar or to-do list
- Monitor your bank account or credit card statement for 30 days to ensure no further charges appear
- If a refund was promised, check for its arrival within 14 days of cancellation confirmation
- If issues arise, prepare a complaint for the Consumer Protection Office with all evidence attached
Final summary and next steps
Cancelling Monkeyeveryday is a straightforward process protected by Thai consumer law. You have the right to cancel at any time, and the company must make cancellation as easy as signup. The safest approach is to cancel via email to [email protected] and follow up with a cancellation request through your app store (App Store or Google Play). Always save screenshots and email confirmations.
If you are due a refund, request it in writing within 7 days of cancellation. Monitor your account for at least 14 days to ensure no further charges appear and your refund is processed. If Monkeyeveryday refuses to honour your cancellation or withholds a refund without justification, escalate your complaint to the Consumer Protection Office of your jurisdiction. Yafee has helped thousands of Thai consumers recover refunds and enforce their cancellation rights through official channels.
Contact details for escalation: Monkeyeveryday support email is [email protected]. Offices are located at MBK Center, Floor 5, and Soi Ladprao 101, Bangkok. If the company does not respond within 14 days, file a formal complaint with the Consumer Protection Office (สำนักงานคุ้มครองผู้บริโภค) online or in person at your regional office.
Yafee (yafee.com) remains your trusted resource for understanding consumer rights and navigating subscription cancellations across Thailand. Whether you need clarification on your legal position or help drafting a complaint to the authorities, Yafee's legal team is equipped to guide you through every step of the process.
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