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Cancel New Faith Network: Step-by-Step Guide
How to cancel New Faith Network in south africa: your legal rights and step-by-step guide
What is New Faith Network
New Faith Network is a faith-based streaming platform that delivers Christian films, series and documentaries to subscribers worldwide. You access the service through your web browser, mobile app or smart TV, depending on your device and regional availability. The platform operates on a subscription model, meaning you pay a recurring monthly or annual fee to maintain continuous access to its content library.
How the service works
You create an account on newfaithnetwork.com using your email address and establish a password. The subscription billing occurs either directly through New Faith Network or through third-party platforms such as the Apple App Store or Google Play, depending on where you initiated your subscription. Your account remains active across all devices, allowing you to begin watching on one device and continue on another without interruption.
Content and your viewing options
New Faith Network curates Christian programming as a specialised alternative to mainstream streaming services. You can watch content on web browsers, iOS and Android mobile applications, and compatible smart TV platforms. The platform emphasises family-friendly content, and your account settings allow you to manage viewing preferences and payment details across all connected devices.
Understanding your consumer rights in south africa
South African consumer law provides you with specific protections when cancelling online subscriptions like New Faith Network. The Consumer Protection Act, 2008 (CPA) is the primary legal framework that governs your rights as a subscriber and establishes mandatory obligations for service providers.
Your cooling-off and cancellation rights
Under the CPA, you have the right to cancel a distance contract (which includes all online subscriptions) within 14 days of conclusion without penalty or cost, provided you have not substantially used the service. If you sign up and change your mind within this 14-day period, you can demand a full refund from New Faith Network.
New Faith Network typically offers a 14-day free trial period before your first payment is charged. If you cancel during this trial window, no subscription fee will be deducted from your account. This aligns with South African consumer protection standards and gives you a risk-free opportunity to evaluate whether the platform meets your needs.
Your legal position
You have the right to cancel New Faith Network at any time after the initial 14-day cooling-off period, though the service provider may charge a prorated fee for the remainder of your billing cycle. You must not pay any penalty or early termination fee beyond your regular subscription cost. If New Faith Network charges you after you have submitted a valid cancellation request, you can dispute the transaction through your bank or escalate the matter to the National Consumer Commission (NCC).
Escalation and dispute resolution
If New Faith Network refuses to process your cancellation or continues charging after you cancel, document all communication with the service provider, including screenshots of your account settings, payment records and cancellation requests. Your bank or card issuer can investigate unauthorised recurring charges and typically reverses them within 30 to 60 days. If the service provider remains uncooperative, you can lodge a formal complaint with the National Consumer Commission, which has authority to investigate and enforce consumer protection violations. Yafee recommends keeping copies of all correspondence for your records.
Cancellation methods available to you
New Faith Network offers multiple cancellation pathways depending on how you subscribed and which device you use most frequently. The method you choose determines how quickly your cancellation is processed and confirmed.
Cancel directly through the New Faith Network website
The website provides the most straightforward cancellation route, giving you direct control over your account and immediate confirmation of cancellation.
- Open your web browser and navigate to newfaithnetwork.com
- Ensure you are on the official website, not a third-party portal or phishing site.
- Sign in using your registered email address and password
- If you have forgotten your password, click "Forgot password?" and follow the reset link sent to your email inbox.
- Check your spam folder if you do not receive the reset email within 5 minutes.
- Navigate to your account settings or profile section
- On desktop browsers, look for your account name or profile icon in the top-right corner.
- On mobile browsers, tap the menu icon (three horizontal lines) to reveal the account menu.
- Select "Subscription" or "Membership" from the account menu
- This section displays your current plan, renewal date and payment method.
- Click "Cancel subscription" or "Change plan" button
- Read any final prompts carefully; the platform may offer retention discounts.
- Confirm your cancellation by clicking the final "Confirm cancellation" button
- You should receive an immediate on-screen confirmation and a confirmation email within 24 hours.
Cancel via apple app store (iOS)
If you subscribed to New Faith Network through the Apple App Store, you must cancel through Apple's own subscription management system, not through the app itself.
- Open the Apple App Store on your iPhone, iPad or Mac
- Tap your profile icon in the bottom-right corner (iPhone and iPad) or top-right corner (Mac).
- Tap "Subscriptions"
- This displays all active and expired subscriptions linked to your Apple ID.
- Find New Faith Network in your subscriptions list and tap it
- If you do not see it, scroll down or search using the search function.
- Tap "Cancel Subscription"
- Apple will display your cancellation date and explain how long access will remain active.
- Confirm your cancellation by tapping the final confirmation prompt
- You will receive a confirmation email to the address associated with your Apple ID.
Cancel via google play (Android)
Android subscribers who purchased New Faith Network through Google Play must manage their cancellation through the Google Play Store application or website.
- Open the Google Play Store app on your Android device
- Alternatively, visit play.google.com on your web browser.
- Tap the profile icon in the top-right corner
- Select "Payments and subscriptions" from the menu that appears.
- Tap "Subscriptions"
- This shows all currently active subscriptions on your Google Account.
- Select New Faith Network from your active subscriptions list
- Tap "Manage" if the option appears instead of the app name.
- Tap "Cancel subscription"
- Google will display your final billing date and explain when access ends.
- Confirm the cancellation by tapping the final confirmation button
- You will receive a confirmation email to the address associated with your Google Account.
Contact New Faith Network customer service
If you experience technical difficulties using the above methods, you can contact New Faith Network's customer service team directly. The service provider maintains customer support channels to assist with account changes and cancellations. Yafee recommends requesting written confirmation of your cancellation via email, as this creates a clear record if disputes arise later.
Pricing and billing cycles
Understanding your billing arrangement helps you plan your cancellation timing and anticipate any final charges. The table below outlines typical subscription structures for faith-based streaming services similar to New Faith Network.
| Plan type | Typical monthly cost (ZAR) | Typical annual cost (ZAR) | Cancellation notice required | Recommended for |
|---|---|---|---|---|
| Monthly subscription | R79 - R99 | N/A | None; cancels after current month | Casual viewers or trial users |
| Annual subscription | N/A | R599 - R799 | None; cancels after current year | Long-term committed subscribers |
| Free trial | R0 | N/A | Within 14 days; no charge if cancelled | New subscribers evaluating the service |
If you cancel partway through a billing cycle, New Faith Network typically does not refund unused time. However, your access continues until the end of your paid period. For example, if you pay monthly on the 5th and cancel on the 15th, you retain access until the 5th of the following month.
What happens after you cancel
Cancellation does not end immediately; understanding the timeline helps you plan your viewing and alternative entertainment options accordingly. Your access remains active until your final billing date, and New Faith Network will not charge you again after that date.
Your immediate access window
After you submit your cancellation request, your account enters a "pending cancellation" state. You retain full access to all New Faith Network content until midnight on your renewal date. You can continue watching downloaded content on mobile devices until your subscription officially expires.
Account data and device sign-out
Once your subscription ends, you will be automatically signed out of the New Faith Network app and website. Any downloaded episodes or films will remain on your devices but cannot be accessed after your subscription terminates. If you decide to resubscribe within 30 days, New Faith Network may restore your watchlist and viewing preferences; however, this is not guaranteed.
Confirmation and final billing
You will receive a final confirmation email on your cancellation date explaining that your subscription has ended. Check this email carefully for your cancellation reference number and confirmation that no further charges will occur. If your bank account is charged after your cancellation date, contact your bank immediately and reference this confirmation email.
Refunds and disputing charges
Yafee advises that New Faith Network typically does not issue refunds for partial months or unused annual subscriptions unless you cancel within the initial 14-day cooling-off period. However, you have consumer protections if the service provider violates cancellation rules or charges you unlawfully.
Requesting a refund under the cooling-off period
If you cancel within 14 days of subscribing and before substantially using the service, you are entitled to a full refund under the Consumer Protection Act. Submit a written refund request to New Faith Network's customer service email with your account email address and cancellation date. New Faith Network must process your refund within 14 days of receiving your request.
Disputing unauthorised charges through your bank
If New Faith Network continues charging your account after you cancel, contact your bank or card issuer immediately. Provide your bank with a copy of your cancellation confirmation email and explain that the charges are unauthorised. Your bank will investigate the dispute and typically reverses charges within 30 to 60 days. Most South African banks do not charge you a fee for disputing recurring subscription charges.
Escalating to the national consumer commission
If New Faith Network refuses to acknowledge your cancellation or disputes the charges, lodge a formal complaint with the National Consumer Commission. Provide the NCC with copies of all correspondence with New Faith Network, your cancellation confirmation, payment records and bank statements showing the disputed charges. The NCC has authority to compel service providers to refund unlawful charges and can impose penalties for violations of the Consumer Protection Act.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct process, but several common errors can delay your cancellation or leave you vulnerable to ongoing charges. Stay alert to these pitfalls and protect your account.
Mistake 1: cancelling through the wrong platform
If you subscribed through Apple App Store or Google Play, cancelling through the New Faith Network website will not work. Your subscription is managed by Apple or Google, and you must cancel through those platforms instead. Cancelling through the wrong method may leave your subscription active and result in unexpected charges.
Mistake 2: not requesting written confirmation
Always take a screenshot of your cancellation confirmation page and forward a copy to your email address. If New Faith Network disputes your cancellation later, this written proof demonstrates that you submitted a valid cancellation request. Without documentation, you have no evidence of your cancellation if disputes arise.
Mistake 3: assuming cancellation happens immediately
Your subscription does not end on the day you cancel; it ends on your next renewal date. If you cancel on the 20th of the month but your renewal date is the 5th of the following month, you retain access for the next 16 days. Plan your cancellation timing accordingly if you wish to stop access sooner.
Mistake 4: deleting the app without cancelling the subscription
Removing the New Faith Network app from your device does not cancel your subscription. Your account and billing remain active even if the app is uninstalled. You must explicitly cancel through the website or app store subscription management system, or charges will continue until you take further action.
Mistake 5: ignoring retention offers
When you attempt to cancel, New Faith Network may display a discount offer to retain your subscription. If you do not genuinely want to continue, click "No, cancel anyway" or similar language. Do not accept a discount unless you intend to keep the subscription, as this resets your billing cycle and locks you in for another month or year.
Pricing comparison: New Faith Network versus competitors
If you are considering cancelling New Faith Network to switch to an alternative streaming service, the table below compares typical pricing and features. Yafee has compiled this data to help you make an informed decision about which platform best suits your needs and budget.
| Service name | Monthly cost (ZAR) | Content focus | Free trial | Cancellation policy |
|---|---|---|---|---|
| New Faith Network | R79 - R99 | Christian films and documentaries | 14 days | Cancel anytime; access until renewal date |
| Netflix | R109 - R249 | General entertainment, series and films | None (trial ended in South Africa) | Cancel anytime; access ends immediately |
| ShowMax | R99 - R149 | Local and international entertainment | 14 days | Cancel anytime; access until renewal date |
| Amazon Prime Video | R99 (monthly) or R899 (annual) | General entertainment and Amazon originals | 30 days | Cancel anytime through Amazon account settings |
| Apple TV Plus | R69 | Apple originals, films and documentaries | 7 days (included with Apple One) | Cancel through Apple ID subscription management |
| BritBox International | R89 | British television and drama | 7 days | Cancel anytime through account settings |
Reasons you might cancel New Faith Network
Your reasons for cancellation vary, and Yafee recognises that each subscriber's circumstances are unique. Understanding your motivation helps you determine whether cancellation is the right choice or whether adjusting your account might better serve your needs.
You have finished watching available content
New Faith Network offers a curated Christian content library, which may be smaller than mainstream platforms. If you have completed all films and series of interest, cancelling makes financial sense until new content is added. You can resubscribe later to access fresh programming without penalty.
Cost concerns or budget constraints
If your financial situation has changed and you need to reduce discretionary spending, cancelling streaming subscriptions is a sensible starting point. New Faith Network costs between R79 and R99 per month, and eliminating this charge frees resources for essential expenses.
Switching to a different platform
You may prefer a streaming service with broader content variety or a lower price point. Alternatively, you might choose a faith-based competitor that better aligns with your preferences. Cancelling New Faith Network allows you to redirect your subscription budget to your preferred provider.
Technical problems or poor user experience
If you experience persistent app crashes, buffering issues or difficulty navigating the platform, these problems justify cancellation. Before cancelling for technical reasons, contact New Faith Network's support team to allow them a chance to resolve the issue. Document all troubleshooting attempts in case you need to file a complaint with the National Consumer Commission.
Duplicate or unwanted subscription
You may have accidentally subscribed twice through different platforms or authorised a family member to subscribe without fully understanding the charges. If you discover duplicate or unauthorised subscriptions, cancel the unwanted account and dispute any associated charges through your bank.
Customer experience and platform reviews
New Faith Network maintains a 4.5 out of 5-star rating across major app stores, indicating generally positive customer satisfaction. Reviews highlight the platform's strong Christian content curation and family-friendly approach. Common praise focuses on the variety of documentaries and international faith-based programming available to South African subscribers.
Negative feedback typically centres on occasional app stability issues on older Android devices and limited availability of newer theatrical releases compared to mainstream competitors. Some subscribers note that the content library updates infrequently, which can lead to viewing all available material within several months of subscription.
These reviews suggest that New Faith Network is best suited to viewers seeking specialised faith-based content rather than general entertainment. If you fit this profile and experience no technical issues, your subscription provides strong value. If your viewing habits have shifted or you require broader content diversity, cancellation may be appropriate.
Checklist for successful cancellation
Use this checklist to ensure your cancellation is processed correctly and documented thoroughly. Completing each item protects you against ongoing charges and disputes.
- Confirm your subscription source (direct website, Apple App Store or Google Play)
- Review your bank statement or email receipt if you are uncertain which platform processed your subscription.
- Check your current renewal date and billing cycle
- Log into your account and note when your next charge will occur.
- Document your account email address and subscription plan name
- Write these details down or save them to a document for reference.
- Follow the correct cancellation steps for your subscription platform
- Use the website method for direct subscriptions, or the App Store method for app-based subscriptions.
- Capture a screenshot of your cancellation confirmation
- This screenshot serves as evidence if New Faith Network disputes your cancellation later.
- Forward the confirmation screenshot to your personal email address
- Save this email in a permanent folder or archive it for future reference.
- Monitor your bank account for charges after your renewal date passes
- If an unexpected charge appears, contact your bank within 10 days and provide your cancellation confirmation.
- Check for a cancellation confirmation email from New Faith Network
- This should arrive within 24 hours of cancellation; follow up with customer service if no email is received.
Contact details and escalation address
If you need to contact New Faith Network's customer service or escalate a complaint, use the following address. Yafee recommends sending all cancellation disputes in writing to create a formal record.
New Faith Network customer service and cancellation disputes:
NFN Media B.V.
Registerkade 34
2521 GJ, The Hague
Netherlands
Alternatively, you may submit cancellation requests and queries through the website contact form at newfaithnetwork.com or email the support team using the address provided in your account settings.
If New Faith Network fails to respond within 14 days or refuses to process your cancellation, escalate your complaint to the National Consumer Commission:
National Consumer Commission
Cnr. Durban and Meintjies Streets
Sunnyside
Pretoria, 0132
South Africa
Tel: +27 (0)12 428 6480
Yafee has helped thousands of consumers across South Africa cancel unwanted subscriptions and recover unlawful charges by providing clear, legally grounded cancellation guidance. Whether you are cancelling due to financial constraints, changing viewing habits or technical problems, Yafee ensures you understand your consumer rights and follow the correct procedure. Visit yafee.com today to explore cancellation guides for over 500 services, access dispute templates and connect with consumer advocates who can support your case at no cost. Your financial freedom and consumer protection matter; Yafee is here to help you reclaim both.
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