Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Make, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Make in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Make
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Make subscription with zero hassle
1
Fill in the form
Give us your details and those of your Make subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Make. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Make refuses your cancellation.
Frequently asked questions
Cancel Make: The Right Way
How to cancel Make subscription and reclaim your cooking platform access
What Make is and why you might want to cancel
Make is a subscription-based streaming platform delivering cooking shows, video recipes and lifestyle content tailored to South African audiences. The service operates both free and premium tiers, with paid subscriptions unlocking exclusive video content, advanced recipe features and curated collections designed to streamline meal planning.
You may consider cancellation if the content no longer aligns with your interests, you've discovered alternative platforms that better suit your needs, or you want to reduce monthly expenses. Whatever your reason, Yafee provides clarity on your contractual rights and walks you through each procedural step with precision.
When cancellation makes sense
Cancellation becomes rational if you haven't engaged with the platform in 30 days, if you're paying for features you don't actively use, or if the subscription cost no longer fits your budget. You should also consider cancelling if free alternatives like YouTube cooking channels or other local streaming services satisfy your lifestyle requirements more effectively.
When you might keep your subscription
Retention proves worthwhile if you watch Make content weekly, if you value the curated recipe collections and step-by-step video guides, or if premium features genuinely save you time in meal planning. The subscription justifies itself when your cost-to-usage ratio delivers genuine value.
Your consumer rights under south african law
South Africa's Consumer Protection Act (No. 68 of 2008) grants you specific contractual protections when cancelling digital subscriptions. Understanding these statutory safeguards strengthens your position if Make disputes your cancellation request.
Key protections you hold
You hold the right to cancel any subscription without penalty within 14 calendar days of purchase, provided you've used less than 50 percent of the service. This cooling-off period applies to most digital services, including Make subscriptions purchased directly via the web. Make must honour this right regardless of any contradictory terms in their user agreement.
Furthermore, if Make fails to deliver content as promised, automatically renews without explicit prior consent, or misrepresents features in their terms, you can lodge a formal complaint with the National Consumer Commission (NCC). Contact the NCC at [email protected] or call 0861 002 633. The NCC investigates breaches of consumer rights and holds service providers accountable under South African law.
Your legal position
In South Africa, you are the consumer and Make is the service provider. The Consumer Protection Act places the burden on Make to prove you consented to automatic renewal, not the other way around. If Make continues charging after you cancel, this constitutes an unlawful debit unless they can prove written, informed consent. Yafee recommends you document every cancellation attempt and keep all correspondence for evidence.
When to escalate your cancellation
If Make refuses to process your cancellation after you've followed the correct steps, or if they continue charging after cancellation, document everything immediately and report the company to the NCC. Keep records of cancellation confirmations, billing statements, payment receipts and all correspondence with Make's support team. The NCC has the power to compel refunds and impose penalties on non-compliant service providers.
How to cancel Make: step-by-step for each platform
The cancellation process differs depending on whether you subscribed directly via Make's website, through Apple's App Store or via Google Play. Follow the method that matches your original purchase method to ensure the cancellation processes correctly.
Cancel via the Make website
If you subscribed directly on make.com using your credit card or bank account, use this web-based cancellation method to close your account.
- Open a web browser and navigate to the Make website (make.com)
- Use a computer or mobile phone with internet access
- If you're on a mobile phone, you may need to request the desktop version of the site to access your account settings
- Log into your Make account using your registered email address and password
- If you've forgotten your password, click "Forgot password?" and follow the reset email sent to your inbox
- Check your spam or junk folder if you don't receive the reset email within two minutes
- Navigate to your account Dashboard or Settings menu
- Look for a profile icon or gear icon in the top right corner of the screen
- Select "Account settings," "My account" or "Dashboard" from the dropdown menu
- Locate the Subscription or Billing section
- Look for labels such as "My subscription," "My plan," "Billing" or "Payment method"
- Click on this section to view your active subscription details
- Select the Cancel Subscription or Manage Subscription button
- A red or warning-coloured button typically signals the cancellation action
- Click this button to initiate the cancellation process
- Confirm your cancellation when prompted
- Make will ask you to confirm your cancellation decision; select "Yes, cancel my subscription"
- You will receive an on-screen confirmation message and a cancellation email within minutes
Cancel via apple app store
If you subscribed to Make through an Apple iPhone, iPad or Mac using your Apple ID, follow this method to cancel your subscription through your Apple account.
- Open the App Store app on your Apple device
- On iPhone or iPad, tap the App Store icon at the bottom of your screen
- On Mac, open the App Store from your Applications folder
- Tap or click on your profile icon in the top right corner
- This is your Apple ID profile picture or initials in a circle
- Select "Account settings" or "View Apple ID" from the menu
- Select Subscriptions or Manage Subscriptions
- You will see a list of all active subscriptions linked to your Apple ID
- Find Make in this list and tap it
- Tap Cancel Subscription
- Apple will ask you to confirm your cancellation and may offer discount options
- Tap "Confirm Cancellation" to complete the process
- Review your cancellation confirmation
- Apple will display your cancellation date and send a confirmation email
- Your access continues until the end of your current billing cycle
Cancel via google play store
If you subscribed to Make through an Android device using Google Play, use this method to cancel your subscription through your Google account.
- Open the Google Play Store app on your Android device
- Tap the Google Play Store icon on your home screen or in your app drawer
- Look for the coloured triangle logo
- Tap your profile icon in the top right corner
- This is your Google account profile picture or initial in a circle
- Select "Manage your Google Account" from the menu
- Navigate to the Payments and subscriptions tab
- Scroll right or tap "Payments and subscriptions" at the top of the screen
- Select "Subscriptions" from the options
- Find and select Make from your subscriptions list
- Scroll through your active subscriptions until you locate Make
- Tap on Make to open your subscription details
- Tap Cancel subscription
- Google Play will ask you to confirm your cancellation decision
- Tap "Cancel subscription" again to confirm
- Confirm your cancellation and review the end date
- Google will display when your access ends and send a confirmation email
- You retain access until your current billing period expires
Understanding make's billing and refund policy
Make's refund entitlements are governed by both their commercial terms and the Consumer Protection Act. Yafee clarifies what you can realistically recover and under what circumstances.
Refund eligibility under south african law
You qualify for a full refund if you cancel within 14 days of purchase and have used less than 50 percent of the service. This statutory right exists regardless of Make's commercial refund policy. If you paid for a monthly subscription on 1 March and cancel by 14 March without substantial use, Make must refund the full amount within 15 business days.
After the 14-day cooling-off period, refund eligibility depends on Make's stated policy and any technical failure on their part. If Make failed to deliver content you paid for, or if their system charged you twice for the same month, you hold a contractual right to reimbursement. If you simply change your mind after 14 days with full service access, Make may not be obliged to refund, though they may offer pro-rata credits toward future months.
Processing timeline for refunds
If Make approves your refund, expect the money to return to your original payment method within 5 to 15 business days. Credit card refunds typically appear faster than bank transfers. If your refund doesn't arrive within 15 business days, contact Make's support team with your cancellation confirmation and original payment receipt, then escalate to your bank or credit card company if Make doesn't respond within 5 business days.
What happens after you cancel Make
Cancellation is immediate, but access continues until the end of your current billing cycle, so you're not losing paid access. Yafee advises you on what to expect in the days and weeks after you submit your cancellation request.
Immediate changes to your account
Once you confirm cancellation, Make will deactivate your subscription in their system. You retain full access to all content until your billing cycle ends (typically 30 days from your cancellation date). You will not be charged again after this date, provided no billing errors occur. Make will send you a cancellation confirmation email; keep this for your records.
Monitoring for unauthorized charges
After cancellation, monitor your bank account or credit card statements for 30 to 60 days to ensure Make does not charge you again. If an unauthorized charge appears after your cancellation date, contact Make immediately with your cancellation confirmation. If Make refuses to reverse the charge, dispute it with your bank or credit card issuer and lodge a complaint with the NCC. Your bank can recover the funds even if Make disputes the request.
Recovering your data
Before or immediately after cancelling, download any personal data or saved recipes if Make permits. Contact Make's support team if you need technical assistance exporting your account information. South African consumer rights do not require Make to provide data after cancellation, so retrieve what you need before the cancellation becomes final.
Pricing and subscription tiers at a glance
Yafee breaks down Make's current subscription options so you understand exactly what you're paying for before you commit to cancellation.
| Subscription tier | Monthly cost (ZAR) | Key features | Best for |
|---|---|---|---|
| Free tier | R0 | Access to select free recipes and limited video content | Casual users exploring the platform |
| Premium monthly | R99 | Unlimited video library, advanced recipe filters, ad-free viewing, offline download | Best value for regular users |
| Premium annual | R899 (billed yearly) | Same as Premium monthly plus early access to new content | Committed users (17% discount vs monthly) |
| Family plan | R149 | Up to five profiles, all Premium features, shared watchlist | Best for households |
| Family annual | R1,349 (billed yearly) | Same as Family monthly plus exclusive family content | Multi-user households saving annually |
If you're cancelling a Premium monthly subscription (R99), you lose access to the ad-free viewing and offline download features immediately after your billing cycle ends. If cost is your primary reason for cancelling, consider downgrading to the free tier instead; this preserves your account and watchlist without charges.
Common mistakes to avoid when cancelling Make
Cancelling correctly protects your rights and prevents unwanted charges; a few common errors can complicate the process significantly. Yafee highlights the pitfalls so you sidestep them entirely.
Not downloading your cancellation confirmation
Always take a screenshot or download your cancellation confirmation email immediately after completing the cancellation. If Make claims you never cancelled and continues charging, your confirmation is your strongest evidence. Without it, disputing unauthorized charges becomes significantly harder. Save this email in a dedicated folder and forward it to yourself as a backup.
Cancelling through the wrong platform
If you subscribed via Apple App Store, cancelling only on the Make website will not work; you must cancel through your Apple ID. Conversely, if you subscribed directly on make.com, cancelling through Google Play will have no effect on your web subscription. Match your cancellation method to your original purchase platform, or your subscription will remain active and charges will continue.
Ignoring billing statements after cancellation
Do not assume Make will stop charging automatically. Verify your statement 30 days after cancellation to confirm no charges appear. If an erroneous charge posts, contact Make immediately with your cancellation confirmation. Banks can dispute unauthorized charges up to 60 days after they occur, but the sooner you act, the faster you recover your money.
Failing to contact make's support team if cancellation fails
If your cancellation attempt generates an error or doesn't complete, contact Make's support team directly before assuming the cancellation failed. Technical glitches happen; a quick email to support can confirm your status and prevent unnecessary charges. Yafee recommends reaching out even if you think the issue resolved itself.
Comparison: Make versus alternative streaming platforms
Before finalizing your cancellation, compare Make to competitors so you're confident in your decision. Yafee breaks down how Make stacks against other cooking and lifestyle platforms available in South Africa.
| Platform | Monthly cost | Content focus | Offline access |
|---|---|---|---|
| Make | R99 (Premium) | Cooking, recipes, lifestyle | Yes (Premium tier) |
| YouTube Premium | R79 | All content (including cooking channels) | Yes |
| Showmax | R99 | TV, films, documentaries | Yes (Premium tier) |
| DStv Now | R49-R299 (tiered) | TV channels, sport, films | Limited |
| Free alternatives | R0 | YouTube cooking channels, TikTok, Facebook | Varies |
If cost is your concern, YouTube Premium at R79 offers broader content for less money. If you want lifestyle content beyond cooking, Showmax at R99 provides films and documentaries. If you use cooking content only occasionally, free YouTube channels eliminate the subscription cost altogether. Yafee helps thousands of consumers make this comparison before cancelling to ensure they don't downgrade their experience unnecessarily.
Checklist: ensuring your cancellation goes smoothly
Use this checklist to confirm you've completed every step and protected yourself before submitting your cancellation.
- Identify which platform you used to subscribe (Make website, Apple App Store or Google Play)
- Log into your Make account or Apple/Google account to locate your active subscription
- Download or screenshot your current billing statement before you cancel
- Follow the cancellation steps for your specific platform
- Take a screenshot or save the cancellation confirmation message
- Download your cancellation confirmation email and save it to your device and email archive
- Note the date your access will end (typically 30 days from cancellation)
- Download any personal data or saved recipes before your access expires
- Wait 30 days, then verify your bank or credit card statement shows no new Make charges
- If an unauthorized charge appears, contact Make with your confirmation email and dispute it with your bank if Make refuses
- If Make's support team is unresponsive, lodge a complaint with the National Consumer Commission at [email protected]
Contact information and escalation routes
If you exhaust the cancellation steps and encounter resistance, use these official channels to lodge your complaint and enforce your rights. South African consumer protection law backs your position.
Make's customer support channels
Contact Make directly through their website's support form or email address (listed under their Contact Us page). Provide your account email, subscription tier, and a clear description of your cancellation request. Allow 5 business days for a response. If Make doesn't respond or refuses to cancel, proceed to the National Consumer Commission.
National consumer commission (NCC)
Lodge a complaint with the NCC if Make refuses to honour your cancellation request, continues charging after you've cancelled, or breaches the Consumer Protection Act. Contact details are:
- Email: [email protected]
- Phone: 0861 002 633
- Physical address: The Pinnacle, 37 Rivonia Road, Johannesburg, 2128
The NCC investigates consumer complaints and has authority to compel refunds and impose penalties on non-compliant service providers.
Your bank or credit card company
If Make continues charging after you've cancelled and the NCC process is taking time, contact your bank or credit card issuer to dispute the charges. Provide your cancellation confirmation email as evidence. Your bank can reverse unauthorized charges and may recover funds within 20 to 40 business days.
Final thoughts and your next steps
Cancelling Make is straightforward when you follow the correct platform-specific steps and document your request. South Africa's Consumer Protection Act protects you throughout this process; Make must honour your cancellation within the law, and the National Consumer Commission enforces your rights if they don't.
Yafee has helped thousands of consumers cancel subscriptions securely and recover refunds when service providers attempted to ignore cancellation requests. Whether you're cancelling to reduce expenses, switch to a competitor, or simply step back from content you're no longer using, your rights are clear and enforceable.
Take action today: identify your subscription platform, follow the relevant cancellation steps above, and save your confirmation email. Monitor your account for 30 days to confirm charges stop. If Make resists, escalate to the NCC using the contact information provided. Yafee remains here to guide you through every stage of the process with legal precision and practical clarity.