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Frequently asked questions
Cancel Big Ten Plus: The Right Way
How to cancel Big Ten Plus and protect your streaming budget in south africa
Why you might want to cancel Big Ten Plus
Big Ten Plus (B1G+) is a subscription streaming service that delivers live and on-demand coverage of Big Ten university sports events. The service focuses on American college football, basketball, volleyball, and other sports carried by the Big Ten athletic conference.
If you subscribed to watch specific American college sports but find you're no longer engaging with the content, or your viewing habits have changed, you have every right to cancel. Many South African sports fans subscribe to multiple streaming services and later discover they're not using all of them. Trimming your monthly commitments is a sensible financial decision, and Yafee understands that managing your subscriptions requires clarity and confidence in the cancellation process.
Common reasons south african subscribers cancel
You might cancel because the Big Ten sports calendar no longer aligns with your interests, because you've already watched the events you cared about, or because you're consolidating streaming costs across your household. Perhaps the American college football season has ended and the next season feels too far away. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles or penalties.
The cost of keeping a subscription you do not use
Big Ten Plus charges a monthly or annual subscription fee. If you're paying for content you no longer watch, that cost adds up quickly. Over a year, an unused streaming subscription can cost you between R500 and R2,000 or more, depending on your billing cycle. Cancelling a service you don't use is not wasteful; it is financially responsible.
Your consumer rights when cancelling Big Ten Plus
South African consumer law protects you throughout the subscription cancellation process, and understanding these rights strengthens your position if Big Ten Plus refuses to cooperate.
What the consumer protection act guarantees you
South Africa's Consumer Protection Act 68 of 2008 (the CPA) is the legal framework that protects your right to cancel any subscription or continuous service agreement. The CPA requires companies to provide you with clear, accessible information about cancellation terms before you purchase. Critically, the Act mandates that companies must make cancellation as easy as the sign-up process.
If Big Ten Plus makes cancellation deliberately difficult-for example, hiding the unsubscribe button, requiring you to call an overseas number without providing a local contact, or forcing you to navigate multiple pages to reach a cancellation option-that behaviour may breach the CPA. The National Consumer Commission (NCC) is the government body responsible for enforcing consumer rights in South Africa. If Big Ten Plus refuses to process your cancellation, you can lodge a complaint with the NCC.
Your legal position on refunds
Big Ten Plus does not refund subscription fees once a billing cycle begins; however, South African law provides two protective windows.
First, the CPA grants you a 14-day cooling-off period from the date you purchase any service online. If you subscribed within the last 14 days and have not materially used the service, you have a statutory right to cancel and request a full refund. Second, if Big Ten Plus auto-charged you without explicit consent, or if you discover you were charged twice by mistake, both charges can be refunded. Yafee recommends documenting all charges by taking screenshots of your billing statements immediately. This evidence strengthens your position if you need to dispute a charge.
How to cancel Big Ten Plus step by step
Your cancellation process depends on where you subscribed: directly on the Big Ten Plus website, or through a third-party platform such as Apple App Store, Google Play, Roku, Amazon Prime Video, or Samsung TV.
Step 1: identify where you subscribed
Before you cancel, determine your subscription source. Check your email for the confirmation message you received when you first signed up. This email will confirm whether you subscribed directly on bigtenplus.com or through a platform like Apple or Google Play. Alternatively, log into your bank account or payment method (credit card, debit card, or digital wallet) and search your transaction history for "Big Ten" or "B1G+" charges. The merchant name in your statement will reveal where the charge originates.
Step 2: cancel a direct Big Ten Plus web subscription
If you subscribed directly on the Big Ten Plus website, you cancel there too. This is the simplest route.
- Visit bigtenplus.com and log into your account using your email and password.
- Navigate to your account settings or profile menu (usually in the top-right corner of the page).
- Select "Subscription" or "Billing" and then locate the option to manage or cancel your subscription.
- Click "Cancel subscription" and follow the prompts. Big Ten Plus may ask you why you're cancelling; your response is optional but can help the company improve its service.
- Once you confirm cancellation, you should receive an email confirmation. Save this email; it is your proof of cancellation.
Step 3: cancel through apple app store
If you subscribed via iPhone, iPad, or Mac, you cancel through your Apple account, not through Big Ten Plus directly.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap your profile icon in the top-right corner.
- Select "Subscriptions".
- Find "Big Ten Plus" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and confirm. Apple will send you a cancellation confirmation email.
Step 4: cancel through google play store
If you subscribed via an Android device, cancel through Google Play.
- Open Google Play Store on your Android phone or tablet.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions".
- Tap "Subscriptions" and select "Big Ten Plus".
- Tap "Cancel subscription" and follow the confirmation prompts. Google will email you a cancellation confirmation.
Step 5: cancel through roku, amazon prime video, or samsung TV
If you subscribed through a streaming device or platform, the cancellation process varies slightly.
- Roku: Go to your Roku account on roku.com, select "Subscriptions", find Big Ten Plus, and click "Cancel".
- Amazon Prime Video: Log into your Amazon account, go to "Your Account", select "Prime Video Settings", then "Manage Your Subscriptions", find Big Ten Plus, and select "Cancel".
- Samsung TV: Open the Samsung TV app store on your TV, navigate to "My Apps", select Big Ten Plus, and choose "Unsubscribe" or "Cancel Subscription".
Step 6: document your cancellation
After you complete the cancellation steps, take the following actions immediately.
- Screenshot or save the cancellation confirmation screen or email. Store these files securely (email them to yourself if necessary).
- Note the cancellation date and time in a document or calendar entry.
- Check your bank account or payment app 2-3 days after cancellation to ensure no further charges have been applied.
- If you are owed a refund (under the 14-day cooling-off period), contact Big Ten Plus support with your cancellation confirmation and request the refund in writing via email or through the platform's contact form.
Refunds and billing after cancellation
Understanding what happens to your money after you cancel is crucial to protecting your interests.
When you are entitled to a refund
You qualify for a refund in two circumstances. First, if you cancel within 14 days of your initial purchase and have not materially used the service, South African consumer law entitles you to a full refund. Second, if Big Ten Plus charged you twice in error, both charges must be refunded. In all other cases, Big Ten Plus does not refund fees for the current billing cycle, but your subscription ends immediately upon cancellation.
How to request a refund
If you believe you are entitled to a refund, send a written request to Big Ten Plus support. Include your account email, the date you subscribed, the date you cancelled, and the reason you qualify for a refund (e.g., "I cancelled within 14 days of purchase" or "I was charged twice"). Yafee recommends sending this request via email so you have a written record. Request a response within 7 business days.
What happens to your access after cancellation
Once you cancel, Big Ten Plus will deactivate your account at the end of your current billing cycle. For example, if you cancel on 15 March and your subscription renews on 20 March, you will lose access on 20 March. Some platforms (like Apple) cancel immediately, while others (like the Big Ten Plus website) may allow you to access content until the end of your paid period. Check your cancellation confirmation email for the exact end date of your access.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct steps, but a few missteps can delay the process or leave you vulnerable to continued charges.
Mistake 1: cancelling in the wrong place
Many customers cancel through Big Ten Plus directly but forget they subscribed through Apple or Google Play. This leaves the subscription active on the platform, and charges continue. Always cancel where you subscribed. If you subscribed through Apple, cancel in Apple. If you subscribed directly, cancel on bigtenplus.com.
Mistake 2: not saving your cancellation confirmation
If Big Ten Plus disputes your cancellation or charges you again, you need proof that you cancelled. Take screenshots of the cancellation confirmation page and save the email confirmation Big Ten Plus sends. Without this evidence, disputing a charge with your bank becomes harder.
Mistake 3: assuming cancellation means immediate access loss
On some platforms, you retain access to Big Ten Plus content until your paid billing cycle ends. If you cancel on 1 March and your next billing date is 15 March, you can still watch until 15 March. Plan your cancellation timing accordingly if you want to watch specific events before losing access.
Mistake 4: forgetting to check for continued charges
After you cancel, monitor your bank account for the next 7-10 days. If Big Ten Plus charges you again, contact your bank or payment provider immediately. Report the unauthorized charge as a dispute, and provide your cancellation confirmation as evidence. Your bank will reverse the charge while they investigate.
What to do after cancellation
Your cancellation is complete, but several follow-up actions protect your financial position and prevent future surprises.
Monitor your account for 30 days
Check your bank account, credit card, or digital wallet statements for 30 days after cancellation. Look for any charges labelled "Big Ten", "B1G+", or similar. If you spot an unauthorized charge, contact your bank within 30 days and report it as a disputed transaction. Provide your cancellation confirmation as supporting evidence.
Request a refund if eligible
If you cancelled within 14 days of your initial purchase, send a written refund request to Big Ten Plus immediately. Include your account details, subscription start date, cancellation date, and your reason for requesting a refund. Yafee advises sending this request via email through the Big Ten Plus support portal so you have a timestamped record. Follow up after 7 business days if you do not receive a response.
Escalate to the national consumer commission if necessary
If Big Ten Plus refuses to honour your cancellation or refund request, lodge a complaint with the National Consumer Commission (NCC). The NCC is South Africa's independent consumer protection authority. You can file a complaint online at www.nccsa.org.za or contact the NCC directly. Provide your cancellation confirmation, your refund request email, and Big Ten Plus's refusal (if applicable). The NCC will investigate and compel Big Ten Plus to comply with consumer law if a breach is found.
Comparison of cancellation methods
Different subscription sources have different cancellation procedures and timelines. The table below outlines the key differences.
| Subscription source | Cancellation location | Immediate cancellation? | Refund within 14 days? |
|---|---|---|---|
| Big Ten Plus website (bigtenplus.com) | bigtenplus.com account settings | No; ends at cycle end | Yes, if within 14 days |
| Apple App Store | Apple App Store Subscriptions | Yes, immediately | Yes, if within 14 days |
| Google Play Store | Google Play Subscriptions | Yes, immediately | Yes, if within 14 days |
| Roku | Roku.com Subscriptions | No; ends at cycle end | Yes, if within 14 days |
| Amazon Prime Video | Amazon Prime Video Subscriptions | No; ends at cycle end | Yes, if within 14 days |
| Samsung TV | Samsung TV app store | No; ends at cycle end | Yes, if within 14 days |
Big Ten Plus pricing and billing
Understanding Big Ten Plus pricing helps you calculate what you will save by cancelling and determine whether you qualify for a refund.
| Billing option | Cost (approximate ZAR) | Billing cycle | Common in South Africa? |
|---|---|---|---|
| Monthly subscription | R69-R129 | Monthly | Yes |
| Annual subscription | R600-R800 | Annual | Yes |
| Bundle (with other services) | Variable | Monthly or annual | Varies |
| Free trial (if offered) | R0 | 7-30 days | Occasionally |
Exchange rates and pricing in South Africa vary depending on your payment method and the vendor. If you subscribed through a third-party platform (Apple, Google, Roku), those platforms may add their own transaction fees. Yafee recommends checking your last billing statement to confirm the exact amount you were charged.
When you should keep your Big Ten Plus subscription
Not every subscriber should cancel. If any of the following apply to you, keeping Big Ten Plus may be worth the cost.
- You watch Big Ten sports regularly during the football, basketball, or volleyball seasons.
- You live outside the United States but follow a specific Big Ten team or athlete intensely.
- You share your subscription with family members who regularly use it.
- You have a free or discounted trial period remaining and plan to use it fully before the paid period begins.
- You bundled Big Ten Plus with another streaming service at a discount, and the bundle cost is lower than your other streaming expenses.
Conversely, if you subscribed on impulse, watched one or two events, and have no upcoming Big Ten matches on your calendar, cancelling saves you money with no downside.
Your cancellation checklist
Use this checklist to ensure you complete every step of the cancellation process correctly.
- Identify where you subscribed (website, Apple, Google, Roku, Amazon, Samsung).
- Log into the correct platform or website.
- Navigate to your subscription or account settings.
- Locate Big Ten Plus and select "Cancel" or "Unsubscribe".
- Follow all confirmation prompts and complete the cancellation.
- Screenshot or save the cancellation confirmation page.
- Wait for the cancellation confirmation email and save it.
- Note the date and time of your cancellation.
- If eligible for a refund (within 14 days), send a written refund request to Big Ten Plus support.
- Monitor your bank account for 30 days and check for unauthorized charges.
- If Big Ten Plus refuses to cancel or refund, file a complaint with the National Consumer Commission.
How yafee helps you cancel with confidence
Navigating subscription cancellations alone can be frustrating, especially when you need to cross multiple platforms or follow different procedures. Yafee specializes in helping South African consumers understand their rights and execute cancellations correctly. Our legal guides cut through vendor confusion and empower you to take control of your subscriptions.
At Yafee, we ground every piece of advice in South African consumer law so you know exactly where you stand. Whether you are cancelling Big Ten Plus, another streaming service, or any continuous subscription, Yafee provides the step-by-step procedures and legal frameworks you need. We have helped thousands of consumers cancel their subscriptions without losing money or wasting time on back-and-forth with uncooperative vendors.
Visit Yafee.com to access our full library of cancellation guides and consumer rights resources. Yafee is your trusted partner in protecting your budget and reclaiming control of your subscriptions.
Contact Big Ten Plus for cancellation support
If you encounter problems during cancellation or need to request a refund, you may contact Big Ten Plus directly. Because Big Ten Plus is a United States-based service, contact details may vary. The most reliable way to reach support is through your subscription platform (Apple, Google, Roku, Amazon, or Samsung) or the Big Ten Plus website contact form at bigtenplus.com.
For refund requests or disputes regarding unauthorized charges, always communicate in writing via email so you have a timestamped record. If Big Ten Plus does not respond within 7 business days, escalate your complaint to the National Consumer Commission at www.nccsa.org.za or contact the NCC directly at +27 (0) 12 428 6000.