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Frequently asked questions
Cancel YouCam Makeup: The Right Way
How to cancel YouCam Makeup in south africa: your complete cancellation guide
What YouCam Makeup is and why cancellation matters
YouCam Makeup is a mobile and web-based beauty application developed by Perfect Corp that combines augmented reality makeup try-ons, skin analysis tools and photo editing features. You can experiment with virtual cosmetics, save favourite looks and unlock premium features through paid subscriptions available across iOS, Android and web platforms. Your subscription method-whether through Apple's App Store, Google Play or direct payment-determines your cancellation route.
You may decide to cancel for various reasons: you no longer use premium features regularly, you've switched to a competitor application, or you've discovered that recurring charges no longer justify the value you receive. Cancellation is particularly urgent if you're being charged without realising it, which happens frequently when users subscribe through app stores and forget about automatic renewals. At Yafee, we understand that cancellation should be transparent and simple, and this guide ensures you know your rights under South African consumer law before you take action.
When you should consider cancellation
You may want to cancel if premium features sit unused, if the subscription cost has increased without notice, or if you've discovered superior alternatives. Cancellation is essential if you're unaware of recurring charges-a common trap that catches users who subscribe and abandon the app without disabling auto-renewal. Yafee recommends reviewing your subscription activity regularly to catch unauthorised or unwanted charges early.
What happens to your data after cancellation
Once you cancel, your access to premium features ends immediately, though you may retain limited functionality in the free tier. Perfect Corp typically retains your account data for a defined period under their privacy policy. If you wish to delete your account entirely, contact Perfect Corp directly after cancellation to request permanent data removal under South African privacy principles.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) grants you explicit rights when managing digital subscriptions and services, giving you legal grounds to enforce cancellation even if Perfect Corp resists.
What the consumer protection act means for you
The CPA requires that suppliers provide clear, accessible information about subscription terms, renewal dates and cancellation procedures before you pay. If YouCam Makeup's cancellation process is deliberately obscured, unclear or impossible to locate, this breaches your consumer rights. Section 20 of the CPA specifically protects you by requiring suppliers to provide transparent terms that a reasonable consumer can understand.
You have the right to cancel a subscription within 40 days of purchase if you change your mind, provided the service has not been fully delivered. After the 40-day window closes, you can still cancel, but Perfect Corp may only charge you on a pro-rata basis for the service you've already consumed. This means if you're three weeks into a monthly subscription, the company cannot demand payment for the remaining week.
Furthermore, if you discover that YouCam Makeup's terms were hidden or misleading at the point of purchase, you may have grounds to claim a full refund regardless of how long you've subscribed. Yafee advises documenting all communications with Perfect Corp as evidence should you need to escalate to the regulator.
Your legal position if perfect corp refuses cancellation
You have the legal authority to cancel your subscription under the CPA. A supplier cannot legally prevent cancellation or impose punitive charges for exercising your cancellation right. If Perfect Corp refuses your cancellation request, ignores written notice or demands payment after you've cancelled, they are in breach of consumer protection law. You can then lodge a formal complaint with the National Consumer Commission (NCC), which investigates CPA violations and can order refunds or impose penalties on non-compliant businesses.
Where to escalate if the company refuses
If Perfect Corp denies your cancellation or fails to respond within 10 business days, file a complaint with the National Consumer Commission (NCC). The NCC investigates breaches of the CPA and has authority to mandate refunds or penalties. Preserve all evidence: screenshots of subscription confirmations, email correspondence, support tickets, payment receipts and the dates and times of every cancellation attempt. When you contact the NCC, reference the CPA sections that apply and include your evidence file. Yafee recommends keeping a simple dated log of every communication.
How to cancel YouCam Makeup on iOS
Apple's App Store manages all iOS subscriptions, so you cancel through your iPhone Settings rather than through Perfect Corp directly.
Step 1: access your apple ID settings
- Open the Settings app on your iPhone.
- Tap the gear icon on your home screen.
- Tap your Apple ID name or profile picture at the top of the Settings menu.
- You'll enter your Apple account hub.
Step 2: find your subscriptions list
- Select Subscriptions from the account menu options.
- You'll see all active subscriptions linked to your Apple ID.
- Scroll through the list to locate YouCam Makeup.
- The app may appear as "YouCam" or "YouCam Makeup" depending on your iOS version.
Step 3: cancel the subscription
- Tap YouCam Makeup when you find it.
- A details screen displays your billing cycle and renewal date.
- Tap Cancel Subscription (usually shown in red text).
- Apple may present a retention offer from Perfect Corp; you can dismiss this and proceed with cancellation.
- Confirm by tapping Cancel Subscription again.
- You'll receive immediate on-screen confirmation, and Apple sends a cancellation email to your registered address.
Step 4: verify cancellation
- Return to the Subscriptions menu and confirm YouCam Makeup no longer appears.
- Active subscriptions only display in this list; cancelled subscriptions vanish within minutes.
- Check your email for Apple's cancellation confirmation.
- This confirms the cancellation date and your final charge amount.
How to cancel YouCam Makeup on android
Google Play manages Android subscriptions through your Google Account, requiring you to cancel via the Play Store app on your device or through the web.
Step 1: open google play store
- Open the Google Play Store app on your Android device.
- Tap the Google Play Store icon, typically found on your home screen or app drawer.
- Tap your profile icon (usually in the top right corner).
- A dropdown menu appears with account options.
Step 2: navigate to subscriptions
- Select Subscriptions from the menu.
- You'll see all active subscriptions tied to your Google Account.
- Scroll to find YouCam Makeup in the list.
- Tap it to open the subscription details page.
Step 3: cancel the subscription
- Tap Cancel Subscription or Manage Subscription.
- Different Android versions use slightly different button labels.
- Confirm the cancellation by selecting Yes when prompted.
- Google may display a retention offer; you can skip this and finalize cancellation.
Step 4: confirm the cancellation
- Check the subscription list to confirm YouCam Makeup no longer appears.
- Cancelled subscriptions are removed from the active list immediately.
- Look for Google's cancellation confirmation email.
- Google sends details of your final charge and cancellation date.
How to cancel a direct subscription with perfect corp
If you subscribed directly to YouCam Makeup via Perfect Corp's website rather than through an app store, you must contact their support team to cancel.
Step 1: locate perfect corp's customer support
- Visit the YouCam Makeup website or log into your account.
- Look for a Support, Help or Contact Us link, typically at the bottom of the page.
- Note Perfect Corp's official address for written cancellation notice.
- Perfect Corp operates from San Jose, California. For legal correspondence, use their address: Perfect Corp, 5900 Wilshire Boulevard, Suite 2010, Los Angeles, California 90036, United States.
Step 2: submit your cancellation request
- Email Perfect Corp's support team with a clear subject line: "Cancellation Request-YouCam Makeup Subscription."
- Include your account email, subscription date and the reason for cancellation (optional but useful if you later need to dispute charges).
- Request written confirmation of cancellation and your final billing date.
- State that you want the subscription cancelled effective immediately or by a specific date.
Step 3: follow up if you don't receive a response
- If Perfect Corp doesn't respond within 5 business days, send a second email.
- Mark it "Follow-Up" and reference your first cancellation request by date.
- If you receive no response within 10 business days, proceed to file a complaint with the National Consumer Commission.
- You have documented evidence that Perfect Corp ignored your cancellation request, which is a CPA breach.
Understanding YouCam Makeup subscription pricing
YouCam Makeup offers several subscription tiers, and your cancellation eligibility may depend on which plan you hold and how long you've been charged.
| Plan type | Typical cost (ZAR) | Billing cycle | Cancellation window |
|---|---|---|---|
| Free tier | R0 | Perpetual | No cancellation needed |
| Monthly premium | R89-R159 | Monthly | 40 days from purchase; anytime thereafter |
| Annual premium | R649-R999 | 12 months | 40 days from purchase; pro-rata refund available if cancelled within 6 months |
| Lifetime access | R999-R1,599 | One-time payment | 40 days from purchase only |
| Trial period | R0 (free) or reduced | 7-14 days | Cancel before trial converts to paid subscription |
Prices vary based on your region, device and any active promotional offers. Your App Store or Google Play receipt shows your exact billing amount in ZAR. Yafee advises checking your last receipt before initiating cancellation so you know your final charge amount and can verify it appears correctly on your statement.
What happens after you cancel
Your access to premium features ends on the cancellation date, though some platforms grant a grace period (typically until the end of your current billing cycle).
Your access after cancellation
Once you cancel, you revert to YouCam Makeup's free tier. You retain your account and saved looks, but you cannot use advanced filters, editing tools or premium effects. If you cancel mid-cycle (for example, on the 10th of a 30-day monthly billing period), you typically retain premium access until day 30. Apple and Google's policies differ slightly, so check your App Store or Google Play cancellation confirmation for your exact end date.
Refunds and credit balances
If you cancel within 40 days of purchase and have not yet used premium features substantially, you are entitled to a full refund under the CPA. After 40 days, refunds depend on your justification: if Perfect Corp misled you about the service's quality or terms, you retain a refund right even after 40 days.
If you cancel a monthly subscription on day 25 of your 30-day cycle, Perfect Corp cannot charge you for the remaining five days under pro-rata refund principles. Request your pro-rata refund explicitly in your cancellation notice. Furthermore, if Perfect Corp continues to charge you after you've cancelled, contact your bank or card issuer immediately to dispute the charge and request a refund. Yafee recommends monitoring your statements for 30 days post-cancellation to catch any unauthorized charges.
Reactivating your subscription
You can reactivate YouCam Makeup's premium features at any time by resubscribing through your original app store or by contacting Perfect Corp. No penalties apply for reactivation, and you can cancel again without restriction.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the process, but several mistakes can trap you into continued charges or complicate disputes.
Deleting the app without cancelling the subscription
Simply deleting YouCam Makeup from your device does not cancel your subscription. Uninstalling the app stops notifications and access, but Perfect Corp continues charging your payment method every month. You must formally cancel through your App Store, Google Play or by contacting Perfect Corp. Yafee sees this error repeatedly-always cancel the subscription before uninstalling the app.
Assuming auto-renewal is turned off
Do not assume your subscription auto-renewal is disabled unless you've confirmed it in your App Store or Google Play settings. Even if you haven't opened YouCam Makeup in months, active auto-renewal means Perfect Corp will charge you. Verify in your subscription settings that auto-renewal shows as "Off" or "Cancelled" immediately after you cancel.
Accepting a retention offer without considering it
When you attempt to cancel, Perfect Corp may present a discounted offer to keep you subscribed. These offers are non-binding-you are not obligated to accept them. If the discount doesn't genuinely interest you, proceed with cancellation. Do not accept a retention offer simply to avoid the cancellation screen, as you'll still need to cancel later.
Not saving your cancellation confirmation
Screenshot your cancellation confirmation immediately. If Perfect Corp charges you again and claims they have no record of cancellation, your screenshot and email confirmation are crucial evidence for the National Consumer Commission. Do not rely on your memory or bank statements alone-written confirmation from the platform is your proof.
Cancelling during a billing cycle without noting the end date
When you cancel, note the exact end date of your access. This is critical for two reasons: first, you may still have access for a few days after cancellation; second, Perfect Corp may try to charge you for a partial month if the cancellation timing is ambiguous. Your confirmation email specifies the end date-keep it safe and reference it if a post-cancellation charge appears on your statement.
Checklist for successful cancellation
Use this checklist to ensure you've covered every step and protected yourself legally.
| Action | Completed |
|---|---|
| Identified your subscription method (App Store, Google Play, or direct) | [ ] |
| Located your current subscription in your app store or Perfect Corp account | [ ] |
| Noted your billing cycle end date and last charge amount from your receipt | [ ] |
| Submitted your cancellation request through the correct platform or contacted Perfect Corp | [ ] |
| Received and saved your cancellation confirmation email or screenshot | [ ] |
| Verified that YouCam Makeup no longer appears in your active subscriptions list | [ ] |
| Monitored your bank or card statement for 30 days to catch unexpected charges | [ ] |
| Filed a complaint with the National Consumer Commission if Perfect Corp refused or ignored cancellation | [ ] |
When to escalate to the national consumer commission
If Perfect Corp refuses your cancellation, ignores your request or continues charging after you've cancelled, you have legal grounds to escalate beyond the company.
Filing a complaint with the national consumer commission
The National Consumer Commission (NCC) is South Africa's official consumer protection regulator. It investigates breaches of the Consumer Protection Act and can order refunds, penalties and other remedies. You can lodge a complaint online at the NCC website (www.ncc.org.za) or by post. Include your cancellation request, confirmation that Perfect Corp ignored it or refused it, and all supporting documentation: screenshots, emails, receipts and your payment history. Yafee advises being specific about which CPA sections Perfect Corp violated (typically Section 20, concerning clear terms, or Section 19, regarding cancellation rights).
Disputing charges with your bank
If Perfect Corp continues charging you after cancellation, contact your bank or card issuer immediately. Request a chargeback or dispute for the unauthorised post-cancellation charges. Provide your cancellation confirmation to your bank as evidence. Most banks reverse such charges within 5-10 business days, and the dispute is independent of Perfect Corp's response.
Do not wait for Perfect Corp to refund you; let your bank recover the money while you pursue the separate complaint with the NCC. Your bank's chargeback protects you financially while the NCC's investigation holds Perfect Corp legally accountable.
Your contact details for escalation
If you need to send a formal cancellation notice to Perfect Corp or escalate your dispute, use this address:
Perfect Corp (YouCam Makeup)
5900 Wilshire Boulevard, Suite 2010
Los Angeles, California 90036
United States
Send written cancellation notices via registered mail or email to Perfect Corp's support portal. Request a read receipt to confirm delivery. For complaints to the regulator, contact the National Consumer Commission at www.ncc.org.za or call their consumer line during business hours.
Summary: taking control of your YouCam Makeup subscription
Cancelling YouCam Makeup is a straightforward process once you understand which platform manages your subscription. If you subscribed through Apple's App Store, cancel via your iPhone Settings; if through Google Play, use the Play Store app; if directly with Perfect Corp, email their support team with a clear cancellation request. South Africa's Consumer Protection Act guarantees your right to cancel, and the National Consumer Commission backs your right if Perfect Corp refuses or delays.
Document every cancellation attempt, save confirmation emails and monitor your bank statements for 30 days after cancelling. If Perfect Corp ignores your request or continues charging, file a chargeback with your bank immediately and lodge a formal complaint with the NCC. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by understanding their legal rights and following a clear, evidence-based cancellation process. Use this guide as your roadmap, and you'll cancel with confidence and legal backing.
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