Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Visme, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Visme in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Visme
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Visme subscription with zero hassle
1
Fill in the form
Give us your details and those of your Visme subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Visme. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Visme refuses your cancellation.
Frequently asked questions
Cancel Visme: The Right Way to Protect Your Budget
How to cancel Visme in south africa and reclaim your design budget
Understanding Visme and why south african users cancel
Visme is a subscription-based design platform that enables you to create presentations, infographics, reports and visual content without professional design training. The platform delivers its service through your web browser and mobile applications on iOS and Android, each operating under separate subscription systems. Your cancellation route depends entirely on where you subscribed-directly via Visme's website or through Apple App Store or Google Play.
South African users cancel Visme for several legitimate reasons: the platform's workflow does not align with your creative process, you have identified a more affordable alternative, your design requirements have shifted, or unexpected charges concern you. At Yafee, we understand that protecting your design budget matters, and we guide you through the cancellation process with legal precision to prevent unwanted renewals and ensure you recover any entitled refunds under South African consumer law.
How Visme operates as a service
Visme functions as a Software-as-a-Service (SaaS) product, which means you access it through subscription rather than ownership. This service model creates a critical implication for cancellation: your subscription location determines your cancellation method. If you subscribed directly through Visme's official website, you must cancel there through your account settings. If you subscribed via Apple App Store or Google Play, you cannot cancel through Visme's website-you must cancel through the app store platform itself. This separation exists by design and frequently surprises subscribers who attempt to cancel in the wrong location.
Visme subscription pricing in south africa
Visme pricing in South Africa varies significantly by plan type and billing frequency. The table below reflects current pricing as listed in South African app stores and Visme's direct website offerings:
| Plan | Price (ZAR) | Billing period | Best for |
|---|---|---|---|
| Starter (monthly) | R599.99 | Monthly | Individual creators and light use |
| Starter (annual) | R5,999.99 | Yearly | Budget-conscious annual subscribers |
| Pro (monthly) | R1,199.99 | Monthly | Teams and professional creators |
| Mobile Pro (monthly) | R299.99 | Monthly | Mobile-only users |
| Free tier | R0 | Ongoing | Testing before upgrade |
If you subscribed to a paid plan within the last 14 days, you may qualify for a full refund under South African consumer protection law, regardless of Visme's stated no-refund policy. This is a crucial legal right that Yafee explains in detail below.
Your consumer rights when cancelling Visme
South Africa's legal framework grants you specific and enforceable rights when cancelling subscription services, and understanding these rights protects your financial position before you act.
The consumer protection act and your 14-day cancellation right
The Consumer Protection Act (CPA), No. 68 of 2008, administered by the National Consumer Commission, creates a statutory 14-day cancellation window for distance contracts-defined as agreements concluded at a distance, typically online. Section 5A of the CPA grants you the right to cancel a distance contract within 14 days of conclusion (the date you enter the agreement), not the date you first use the service.
This 14-day window applies to Visme subscriptions purchased directly through Visme's website. Critically, this right exists independently of Visme's Terms and Conditions. Even if Visme's contract explicitly states "no refunds on subscription purchases," this clause cannot override your statutory CPA protection. The CPA's consumer protections are mandatory and cannot be contracted away by the seller.
If you purchased your Visme subscription fewer than 14 days ago and have not yet used the full scope of the service, you hold a legal entitlement to request cancellation and a refund under Section 5A of the CPA. Visme must honour this request.
Your legal position under south african law
If you subscribed directly via Visme's website: You have a statutory right to cancel within 14 days of purchase and request a full refund under the Consumer Protection Act, Section 5A. Visme's no-refund clause does not override this right. After 14 days, cancellation is permitted, but refund eligibility depends on Visme's refund policy and any additional grounds under the CPA (such as material breach or misrepresentation).
If you subscribed via Apple App Store or Google Play: Your rights fall under both the app store platform's refund policy and the Consumer Protection Act. Apple's standard refund window is 14 days; Google Play offers 48 hours for most subscriptions. The CPA may extend your protection beyond these windows. If either platform refuses your refund request, contact the National Consumer Commission to escalate.
Cancellation rights under app store platforms
Apple App Store and Google Play maintain separate refund policies that operate in parallel with South African consumer law. Apple permits subscription cancellations at any time, but refunds are typically granted only within 14 days of the purchase date. Google Play offers refund eligibility for 48 hours after subscription purchase on most subscriptions. Nevertheless, the Consumer Protection Act applies to these transactions as well. If Apple or Google refuses a refund that falls within 14 days of purchase, your CPA rights may override their shorter window. Document your purchase date and your cancellation request; you will need this evidence if you escalate to the National Consumer Commission.
How to cancel Visme on the web
Cancelling your Visme subscription directly through the website requires you to access your account settings and navigate to billing. Yafee outlines each step to ensure you complete the cancellation without error.
Step 1: log in to your Visme account
- Open your web browser and visit visme.co or your country-specific Visme URL
- Enter your email address and password in the login fields
- If you have two-factor authentication enabled, complete that verification step
- Confirm you are logged in by checking for your profile icon or name in the top-right corner
Step 2: access your account settings and billing information
- Click your profile icon or avatar in the top-right corner of the dashboard
- Select "Account settings" or "Settings" from the dropdown menu
- Look for a "Billing" or "Subscription" tab within your account settings
- Click on "Billing" to view your current plan and payment information
- You will see your active subscription, next renewal date and payment method
Step 3: locate and select the cancel subscription option
- On the Billing page, find your current subscription plan displayed prominently
- Look for a button or link labelled "Cancel subscription," "Downgrade," or "Manage plan"
- Click this button to proceed to the cancellation confirmation screen
- Visme may display a retention offer or discount code; you may accept or decline
Step 4: confirm your cancellation and retain your confirmation
- Review the cancellation summary, which will state your final billing date and service access end date
- Check the checkbox confirming you wish to cancel (if required)
- Click "Confirm cancellation" or the equivalent button
- Take a screenshot or download a PDF of your cancellation confirmation
- Note the cancellation reference number (if provided) and the date of cancellation
Your Visme subscription will terminate on the final billing date stated in your confirmation. You will retain access until that date; after that date, your account reverts to the free tier if you choose to maintain it.
How to cancel Visme via apple app store
If you subscribed to Visme through your Apple device, you must cancel through the App Store itself, not through Visme's website. This process differs for iPhone, iPad and Mac.
Step 1: open the app store on your apple device
- On iPhone or iPad: Tap the App Store icon (blue icon with white apps symbol)
- On Mac: Open the App Store from Applications or Launchpad
- Tap or click your profile icon in the bottom-right corner (iPhone/iPad) or top-right corner (Mac)
Step 2: navigate to your subscriptions
- Select "Account" or "View Account" (the label varies by iOS/macOS version)
- Tap or click "Subscriptions"
- You will see a list of all your active subscriptions
Step 3: find and cancel your Visme subscription
- Locate "Visme" in your subscription list
- Tap or click on the Visme subscription entry
- Tap or click "Cancel subscription"
- Apple will prompt you to confirm; select "Confirm cancellation"
Step 4: verify cancellation and request a refund if eligible
- Your subscription will show as "Cancelled" on your subscription list
- Take a screenshot for your records
- If you subscribed within the last 14 days, you may submit a refund request through the App Store by tapping "Report a problem" next to the Visme transaction in your purchase history
- Reference the Consumer Protection Act Section 5A in your refund request if Apple initially refuses
How to cancel Visme via google play
Google Play subscriptions require cancellation through your Google Play account on an Android device or through the web interface. The process is similarly straightforward.
Step 1: open google play on your device or web browser
- On Android device: Open the Google Play Store app
- On web: Visit play.google.com
- Ensure you are logged into the Google account associated with your Visme subscription
Step 2: access your subscriptions menu
- On Android: Tap the profile icon in the top-right, then select "Manage your Google Account"
- On web: Click your profile icon, then select "Manage your Google Account"
- Navigate to the "Subscriptions" tab
Step 3: find and cancel your Visme subscription
- Locate "Visme" in your active subscriptions list
- Tap or click on Visme
- Select "Cancel subscription"
- Google Play will ask you to confirm your reason for cancellation; select any applicable reason
- Confirm the cancellation by tapping "Yes, cancel subscription"
Step 4: confirm cancellation and check refund eligibility
- Your subscription status will change to "Cancelled"
- Take a screenshot of your cancellation confirmation
- If you subscribed within the last 48 hours, you may be eligible for an automatic refund under Google Play's standard policy
- If you subscribed within 14 days but beyond Google's 48-hour window, request a refund through Google Play's "Request a refund" option and reference the Consumer Protection Act Section 5A
Refund eligibility and the consumer protection act timeline
Your refund eligibility depends on when you subscribed and which platform processed your payment. Yafee breaks down your options clearly.
Refunds within 14 days of purchase
If you purchased your Visme subscription fewer than 14 days ago, South African consumer law grants you a statutory refund right under the Consumer Protection Act Section 5A, regardless of Visme's no-refund clause or the app store's standard refund window. This applies to all purchase channels: direct website, Apple App Store and Google Play.
To claim this refund, contact Visme directly at [email protected] and reference Section 5A of the Consumer Protection Act. State the date you subscribed, your order reference number and your cancellation request. Visme is legally obligated to process this refund within 30 days of your request. If Visme refuses, escalate to the National Consumer Commission (NCC) at [email protected], attaching your purchase receipt, cancellation request email and Visme's refusal response.
Refunds after 14 days
After 14 days have elapsed, refunds depend on Visme's refund policy and whether grounds for refund exist under the CPA-such as material misrepresentation of the service, non-delivery of promised features, or breach of the service agreement. Visme typically does not offer refunds for voluntary cancellation beyond the 14-day window. However, if Visme failed to deliver core functionality you relied upon when you purchased, you may have grounds under Section 47 of the CPA (material failure to deliver goods or services). Contact [email protected] with evidence of the undelivered functionality and request a remedial action or refund. If Visme declines, the National Consumer Commission can investigate.
App store refund requests
Apple and Google process refund requests independently of Visme. If you purchased via an app store within 14 days and wish to claim a refund, submit a refund request directly through that platform and reference the Consumer Protection Act. The app store will contact Visme for confirmation; your CPA rights remain enforceable even if the platform's standard window is shorter.
Common cancellation mistakes and how to avoid them
Many South African subscribers cancel incorrectly, resulting in unexpected charges or lost refund claims. Yafee ensures you navigate these pitfalls with confidence.
Mistake 1: cancelling in the wrong location
The most frequent error is attempting to cancel a web subscription through the app, or vice versa. Visme's website subscription and mobile app subscription are separate accounts. Cancelling one does not cancel the other. If you have active subscriptions on both the web and an app, you must cancel each individually through its respective platform. Review your payment method records and app store purchase history to identify all active subscriptions before you begin.
Mistake 2: missing the 14-day refund deadline
The Consumer Protection Act's 14-day refund right is time-sensitive. This window closes on the 14th calendar day after you concluded the purchase agreement, not the date you notice a charge or decide you dislike the service. If you subscribed on 1 November, your 14-day window closes on 15 November at midnight. Track your purchase date carefully. If you are within this window, request cancellation and a refund immediately rather than delaying.
Mistake 3: failing to retain cancellation evidence
If a dispute arises-Visme charges you after you cancelled, or refuses a refund claim-you will need contemporaneous evidence of your cancellation request. Take screenshots of your cancellation confirmation page, save cancellation emails from Visme or the app store, and note the exact date and time of cancellation. This evidence protects you when you escalate to the National Consumer Commission.
Mistake 4: not checking for linked payment methods or auto-renewal settings
Some Visme subscriptions enable auto-renewal by default. If you cancel your Visme subscription but auto-renewal remains active on your payment method or app store account, your payment method may be charged for other services or a re-activated Visme subscription. After you cancel Visme, verify that auto-renewal is disabled on your Apple Account, Google Play account or payment method settings.
What happens after you cancel Visme
Your cancellation takes effect on your next billing date unless Visme offers immediate downgrade to free. Understanding the post-cancellation period prevents misunderstandings about your access and data.
Your access to Visme after cancellation
Once you cancel, your paid features remain active until your current billing cycle ends. If your next renewal date is 15 December and you cancel on 1 December, you retain full access through 14 December. On 15 December, your account automatically downgrades to Visme's free tier. You do not lose your saved projects or designs; these remain in your account indefinitely, but you cannot export or collaborate on them using pro features. You can re-upgrade at any time by purchasing a new subscription.
Your data and designs after cancellation
Visme does not delete your account, designs or data upon cancellation. Your projects and account remain indefinitely. However, you lose access to premium export formats (such as high-resolution video exports) and advanced collaboration features. If you wish to preserve your designs after downgrading to free, export them to standard formats (PDF, PNG) before your billing date arrives. After downgrade, you may export designs in limited formats from the free tier, but premium exports will require re-subscription.
Re-subscription and promotional offers
Visme often presents discounted promotional offers to returning users within 30 days of cancellation. You are under no obligation to accept these offers. If you have cancelled permanently, ignore promotional emails. If you might return to Visme later, review these offers-they may provide savings if you re-subscribe within the promotional window. Yafee recommends preserving the promotional email for future reference.
How to escalate your complaint to the national consumer commission
If Visme refuses your cancellation request, denies a refund you believe you are entitled to, or continues charging after you cancel, you hold the right to lodge a formal complaint with South Africa's consumer protection authority.
When to escalate to the NCC
You should escalate your complaint to the National Consumer Commission if: Visme refuses to honour your 14-day CPA refund right, Visme charges your payment method after you cancelled, Visme ignores your refund or cancellation request for more than 30 days, or Visme's response does not address your claim substantively. The NCC investigates unfair business practices and contract violations. Your complaint is free to lodge and does not require legal representation.
How to lodge a complaint with the NCC
- Gather your evidence: purchase receipt, cancellation confirmation, screenshots of your account, payment records and all correspondence with Visme
- Visit the NCC website at www.ncc.org.za
- Click "Lodge a complaint" and complete the online complaint form, providing your name, contact details and a detailed account of your dispute
- Attach scanned copies of your evidence (purchase receipts, cancellation emails, payment statements)
- In your complaint description, reference Section 5A of the Consumer Protection Act and explain why you believe Visme has violated your rights
- Submit the form; the NCC will assign your complaint a reference number and acknowledge receipt within 5 business days
- The NCC's investigation typically takes 30 to 90 days; you will receive regular updates on your case status
Visme's registered address for legal notice is available through their Privacy Policy. Include this address in your NCC complaint form.
Cancellation checklist for south african Visme users
Before you cancel, work through this checklist to ensure you complete the process correctly and protect your refund rights.
| Action | Status | Notes |
|---|---|---|
| Identify your subscription location (website, Apple or Google Play) | ☐ Complete | Check purchase receipts and payment method history |
| Check the date you subscribed | ☐ Complete | Note whether you are within 14 days for CPA refund eligibility |
| Export your designs and data if needed | ☐ Complete | Use PDF or PNG export before your paid access ends |
| Take a screenshot of your current subscription details | ☐ Complete | Record your plan type, renewal date and amount |
| Cancel through the correct platform (website, Apple or Google) | ☐ Complete | Follow the step-by-step instructions above for your platform |
| Retain your cancellation confirmation | ☐ Complete | Screenshot or save the reference number and confirmation date |
Reasons to cancel versus reasons to keep Visme
Your decision to cancel should reflect whether Visme's value aligns with your current design needs. This comparison table outlines the key factors:
| Reason to cancel | Reason to keep |
|---|---|
| Cost exceeds your budget | Speed and ease of use for rapid content creation |
| You have found a cheaper alternative | Pre-built templates save design time |
| Features you need are missing | Collaborative teams feature for multiple users |
| Your design workflow has changed | Integration with your existing tools (Slack, Zapier) |
| You rarely use the platform | Mobile and web access across all devices |
If you use Visme regularly for team projects and the cost fits your budget, retention may prove more economical than switching platforms and retraining your team. Conversely, if you cancelled because cost is prohibitive and this has not changed, cancellation remains the right choice. Yafee recommends reviewing your actual usage metrics (login frequency, projects created, exports generated) before deciding whether to keep or cancel.
Contact Visme directly for cancellation support
Visme's customer support team can assist with cancellation inquiries, particularly if you encounter technical issues or need clarification on your subscription status.
Visme support contact details
Email: [email protected]
Support portal: visme.co/help
Response time: Typically 24 to 48 hours for email queries
When you contact Visme, include your account email address, your subscription plan, your next renewal date and your cancellation request. If you are within the 14-day CPA window, state this explicitly and reference Section 5A of the Consumer Protection Act. Visme's support team will escalate your request to the billing department, which processes cancellations and refunds.
Summary and next steps
Cancelling Visme in South Africa is straightforward when you understand your legal rights and follow the correct procedure for your subscription platform. The Consumer Protection Act Section 5A provides you with a 14-day refund guarantee, which overrides Visme's no-refund policy. You must cancel through the platform where you subscribed-website, Apple App Store or Google Play-and you must retain proof of cancellation for your records.
If you subscribed within the last 14 days, prioritize your refund claim now. If Visme refuses to honour your CPA rights, escalate immediately to the National Consumer Commission at www.ncc.org.za. Document every step: take screenshots, save confirmation emails and note the exact dates of your purchase, cancellation and any correspondence with Visme or app store support.
Yafee has helped thousands of consumers cancel their subscriptions correctly and recover entitled refunds under South African law. Whether you are cancelling due to cost, better alternatives or changing needs, the framework is clear and enforceable. Follow the steps outlined above, protect your evidence and know that you hold statutory rights that no subscription contract can override. For further guidance tailored to your situation, visit Yafee.com and explore our comprehensive cancellation guides covering dozens of SaaS platforms and digital services across South Africa.