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Frequently asked questions
Cancel Total Adblock: The Right Way
How to cancel Total Adblock and protect your wallet in south africa
Why you might want to cancel Total Adblock
Total Adblock is a subscription-based ad-blocking service designed to remove intrusive advertisements, pop-ups and tracking software from your browsing experience. The service promises faster page loads and improved online privacy across multiple devices. However, if you've subscribed and now want to exit, you're not alone. At Yafee, we help thousands of South African consumers navigate cancellations safely and reclaim control of their subscriptions.
What Total Adblock offers
Total Adblock integrates with your web browser or mobile device to block unwanted ads and trackers. You manage your subscription through the company's online portal or via app store platforms like Apple App Store and Google Play Store. The service operates on flexible billing cycles, including monthly, quarterly and annual plans.
When cancellation makes sense
You might cancel if you've found the service doesn't block ads effectively, if you prefer alternative privacy tools, or if you simply want to reduce your monthly spending. Whatever your reason, Yafee ensures you understand your rights and follow the clearest cancellation path available to you.
Your consumer rights under south african law
South African consumer protection law gives you specific rights when dealing with subscription services. Understanding these protections upfront empowers you to cancel confidently and challenge unfair billing practices if they arise.
Consumer protection act safeguards
The Consumer Protection Act (CPA), No. 68 of 2008, requires all subscription services operating in South Africa to display clear, transparent terms and cancellation instructions. Recurring charges without explicit consent or failure to honour cancellation requests within a reasonable timeframe are considered unfair and potentially deceptive practices under section 48 of the CPA. If Total Adblock hides cancellation methods or charges you after you've cancelled, you have legal grounds to dispute the charge.
Your remedies if something goes wrong
If you experience unauthorised billing or Total Adblock refuses to cancel your subscription, you can request a chargeback through your bank or payment provider. You also have the right to lodge a complaint with the National Consumer Commission (NCC) if the company ignores your cancellation request. At Yafee, we recommend documenting all cancellation attempts so you have evidence if you need to escalate the matter.
Your legal position
You have the statutory right under the CPA to cancel a subscription service at any time, provided the company has given you transparent notice of the cancellation mechanism before you subscribed. If Total Adblock charges you after cancellation or refuses to process your cancellation request, you may lodge a complaint with the NCC, dispute the charge with your bank, or pursue a claim in the small claims court if the amount is under R15,000.
Total Adblock pricing and billing cycles
Total Adblock offers multiple subscription tiers designed for individual and business users across South Africa. Knowing your billing frequency is essential before you cancel, as it determines your refund eligibility and the date your service stops.
| Billing cycle | Typical cost (ZAR) | Renewal frequency | Refund window |
|---|---|---|---|
| Monthly | R 59 - R 99 | Every 30 days | 14 days after purchase |
| Quarterly | R 169 - R 249 | Every 90 days | 14 days after purchase |
| Annual | R 499 - R 799 | Every 12 months | 14 days after purchase |
| Business plan | Custom pricing | Negotiated terms | As per contract |
These are approximate figures and may vary. Yafee recommends you log into your account to confirm your exact renewal date and billing amount before you cancel.
Cancellation methods by platform
Total Adblock allows you to cancel through three distinct routes, depending on where you purchased your subscription. Each method has different steps and timelines, so verify which one applies to you before you start.
Cancelling via the Total Adblock web portal
If you signed up directly on Total Adblock's website, you manage your subscription through their online account portal. This is often the fastest route because you control the cancellation directly without relying on app store intermediaries.
- Log in to your Total Adblock account using your email address and password.
- Visit the Total Adblock website and select "Log In" or "My Account".
- Enter your credentials and verify your identity if prompted.
- Navigate to your subscription settings.
- Look for a menu item labelled "My Subscriptions", "Billing", or "Account Settings".
- Locate the active Total Adblock subscription you want to cancel.
- Select the cancellation option.
- Click "Cancel Subscription" or "End Subscription".
- The portal may ask you to confirm your reason for cancelling. This is optional feedback; you are not required to provide it.
- Confirm your cancellation.
- Total Adblock will display a confirmation message with a cancellation date and reference number.
- Screenshot or download this confirmation for your records.
- Check your email for written confirmation.
- Total Adblock must send you a confirmation email within 24 hours of your cancellation request.
- Save this email as proof of cancellation in case of future billing disputes.
Cancelling via google play store
If you subscribed to Total Adblock through the Google Play Store on an Android device, you must cancel through Google's platform, not directly with Total Adblock.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your subscriptions".
- Find Total Adblock in your active subscriptions list.
- Scroll through your active subscriptions until you locate Total Adblock.
- Tap on the subscription name to open its details page.
- Tap "Cancel subscription".
- Google will display your next billing date and confirm whether you will receive a refund.
- Read the cancellation terms carefully before proceeding.
- Follow Google's confirmation prompts.
- Select your reason for cancellation if prompted.
- Confirm that you want to cancel by tapping the final confirmation button.
- Verify cancellation in your email.
- Google will send you a confirmation email to the address associated with your Google account.
- Your subscription will end on the date stated in that email; you will not be charged again.
Cancelling via apple app store
If you subscribed to Total Adblock through the Apple App Store on an iPhone, iPad or Mac, you must cancel through Apple's platform.
- Open the Settings app on your Apple device.
- On iPhone or iPad, tap "Settings" from your home screen.
- On Mac, open "System Preferences" from the Apple menu.
- Navigate to your account settings.
- Tap your name and select "Subscriptions".
- If you do not see "Subscriptions", you may need to tap "iTunes & App Store" first, then tap your Apple ID at the top.
- Find Total Adblock and tap "Edit" or tap the subscription name.
- Locate Total Adblock in the list of active subscriptions.
- Tap on it to view your subscription details and renewal date.
- Select "Cancel Subscription" or "Remove".
- Apple will confirm your cancellation and display your final billing date.
- Confirm that you want to proceed with the cancellation.
- Wait for Apple's confirmation email.
- Apple will send a cancellation confirmation to your registered email address.
- Your access to Total Adblock will end on the date specified in that email.
Refund eligibility and timeline
Your right to a refund depends on when you cancelled and which billing cycle you are on. South African consumer law and app store policies both protect your right to request a refund within a specific window.
When you are eligible for a refund
If you cancel Total Adblock within 14 days of your purchase date, you have the right to request a full refund under the CPA. The 14-day period applies to your initial purchase and each renewal. If you cancel after 14 days have passed since your last charge, you are not entitled to a refund, but you will not be charged again after your cancellation takes effect.
How to request a refund
If you are within the 14-day refund window, contact Total Adblock's customer support team with proof of your cancellation request and your payment receipt. Provide your account email address, subscription plan, and the date you were charged. Yafee recommends using email or your app store's built-in dispute system so you have written evidence of your refund request. If Total Adblock declines your refund without reasonable grounds, escalate the dispute to your bank or the app store operator.
Processing timeline
If your refund is approved, it typically appears in your bank account or payment method within 5 to 10 business days. Some banks take longer to process credits, so check with your bank if you do not see the refund after 10 days. Keep your refund confirmation email as proof until the money arrives.
What happens after you cancel
Cancelling Total Adblock does not happen instantly; your subscription will end on the date specified in your cancellation confirmation. Until that date, you retain full access to all ad-blocking features.
Your final access and service cutoff
Total Adblock will continue to work on all your devices until your current billing cycle ends. If you paid for a monthly subscription and cancelled on the 5th day of your cycle, your ad-blocker remains active until the end of that month. On the cutoff date, you will lose access to Total Adblock's features, but your browsing data will not be deleted unless you manually remove the extension.
Removing Total Adblock from your devices
After your subscription ends, you should uninstall Total Adblock from your browser and devices to avoid confusion. On most browsers, you can simply remove the extension from your extensions menu. On mobile devices, visit your app store and tap "Uninstall" or delete the app from your home screen. This step is not mandatory but is recommended to keep your device clean.
Switching to an alternative ad-blocker
If you need ad-blocking protection after cancelling Total Adblock, many free alternatives are available, including Adblock Plus, uBlock Origin and Opera's built-in ad blocker. Yafee recommends researching your options before cancelling so you do not have unprotected browsing time.
Common cancellation mistakes to avoid
Most cancellation problems arise from simple oversights rather than Total Adblock's intentional obstruction. Taking a few precautions now will save you time and frustration later.
Mistake 1: cancelling on the wrong platform
If you subscribed via Google Play but try to cancel through Total Adblock's website, your subscription will remain active and you will be charged again. Always cancel on the platform where you made your purchase. Log into your bank or payment app if you are unsure, and check your transaction history to see whether the charge came from Google, Apple or Total Adblock directly.
Mistake 2: failing to save your cancellation confirmation
Do not rely on memory alone. Screenshot your cancellation confirmation from the web portal and save your cancellation email from Total Adblock, Google or Apple. If the company later disputes your cancellation or charges you again, this proof is invaluable when you file a chargeback or lodge a complaint with the National Consumer Commission.
Mistake 3: cancelling too close to your renewal date
If you cancel after your renewal date has passed, you have already paid for the next billing cycle. Cancel as early as possible within your current cycle to minimise wasted fees. Check your account settings now to see your exact renewal date, and set a reminder to cancel a week before if you are unsure.
Mistake 4: not monitoring your bank account after cancellation
In rare cases, Total Adblock may continue charging you by mistake even after you cancelled. Monitor your bank statements for one full billing cycle after your cancellation to ensure no further charges appear. If you see a charge after your cancellation date, contact your bank immediately to dispute it and request a chargeback.
If Total Adblock refuses to cancel or continues billing
Yafee understands that some cancellations encounter resistance. If Total Adblock ignores your cancellation request or continues to charge you after you have cancelled, you have legal remedies available.
Step 1: request written confirmation of your cancellation
Email Total Adblock's customer support team and formally request written confirmation that your subscription has been cancelled. Include your account email, the date you submitted your cancellation, and the cancellation confirmation number if you have one. Ask for a response within 5 business days. This creates a paper trail that proves you attempted to cancel through the proper channels.
Step 2: request a chargeback through your bank
If Total Adblock charges you after your cancellation date or fails to respond to your cancellation request, contact your bank and initiate a chargeback (also called a reversal). Your bank will investigate the charge and recover your money if they find that Total Adblock charged you without authorisation. Provide your cancellation confirmation and any written correspondence with Total Adblock as evidence.
Step 3: lodge a complaint with the national consumer commission
The National Consumer Commission (NCC) is South Africa's official consumer protection authority. If Total Adblock refuses to process your cancellation or refund claim, file a formal complaint with the NCC at www.ncc.org.za. Attach all documentation, including your cancellation request, confirmation emails and evidence of unauthorised charges. The NCC will contact Total Adblock and demand a response within a specified timeframe.
Step 4: consider legal action for recovery
If the disputed amount is under R15,000, you may pursue a claim in the small claims court without needing an attorney. If the amount exceeds R15,000, consult a consumer law attorney. Yafee recommends documenting every communication and charge so you have the strongest possible case.
Comparison with similar ad-blocking services
Before you cancel Total Adblock, it is worth considering whether another service better meets your needs. The table below compares Total Adblock with three popular alternatives available in South Africa.
| Service | Monthly cost (ZAR) | Free tier available | Cancellation ease | Refund policy |
|---|---|---|---|---|
| Total Adblock | R 59 - R 99 | No | Easy (web + app) | 14 days |
| Adblock Plus | Free - R 99 | Yes | Easy (browser) | 30 days |
| uBlock Origin | Free | Yes | Very easy (browser) | N/A |
| Opera Browser | Free | Yes (built-in) | Very easy | N/A |
Cancellation checklist
Use this checklist to ensure you cancel Total Adblock correctly and protect yourself against unwanted future charges.
- Identify which platform you used to subscribe (Total Adblock website, Google Play or Apple App Store).
- Log into your account and confirm your current billing cycle and renewal date.
- Check whether you are within 14 days of your last charge (refund eligibility).
- Follow the cancellation steps for your specific platform (see sections above).
- Screenshot your cancellation confirmation before closing the page.
- Save your cancellation confirmation email from the service or app store.
- Verify that no new charge appears in your bank account on your next renewal date.
- If a charge appears after cancellation, request a chargeback through your bank within 60 days.
- Keep all cancellation documentation for at least 12 months in case you need to escalate to the NCC or court.
Summary and next steps
Cancelling Total Adblock in South Africa is straightforward if you follow the correct procedure for your subscription platform and keep thorough records of your cancellation request. Under the Consumer Protection Act, you have the statutory right to cancel at any time, and the company must honour your request within a reasonable timeframe. If you subscribed via the Total Adblock website, use their web portal; if you subscribed through Google Play or Apple App Store, cancel through those platforms instead. Save your cancellation confirmation, monitor your bank account, and escalate to your bank or the National Consumer Commission if Total Adblock charges you after your cancellation date.
Yafee has helped thousands of consumers across South Africa cancel unwanted subscriptions, recover unauthorised charges and assert their consumer rights. Whether you are cancelling Total Adblock for cost, functionality or personal preference, Yafee provides the legal guidance and procedural clarity you need to exit confidently. Visit Yafee today to explore your cancellation options and protect your wallet.
Total Security Ltd (trading as Total Adblock) registered office address: Please contact Total Adblock's customer support team via their official website or check your confirmation email for the exact mailing address if you need to send formal written notice of cancellation.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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