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Frequently asked questions
Cancel Sofascore: Step-by-Step Guide
How to cancel Sofascore in south africa and avoid hidden charges
What Sofascore is and why you might want to cancel
Sofascore is a live sports analytics and scores platform that delivers real-time match updates, player ratings, heat maps, and statistical analysis across football, basketball, tennis, and dozens of other sports codes. You access the service via mobile app on iOS and Android, or through the web portal, with customisable alerts for your favourite teams and leagues. The platform operates globally from headquarters in Zagreb, Croatia, with a secondary office in Rijeka.
For South African subscribers paying in ZAR (R), your cancellation method depends on where you originally subscribed: the Apple App Store, Google Play Store, or directly through your Sofascore account. Many users find themselves paying for premium features they no longer use, or discover free alternatives that deliver the same statistics. If unexpected charges have caught you mid-month, or the premium tier no longer justifies its cost, Yafee has compiled this guide to walk you through cancellation step by step and protect you from surprise renewals.
Common reasons users cancel Sofascore
Premium features often feel less essential after the initial excitement fades. You might switch to a competing analytics platform that better suits your betting habits or team-following preferences. Some subscribers discover that free sources provide sufficient match information for their needs. Others cancel because automatic renewal processes charge their account without clear warning, triggering unwanted bills mid-month. Understanding your cancellation route upfront protects you from these surprises and ensures you retain service access for your paid period.
Your subscription method determines your cancellation path
Before you cancel, identify where you originally subscribed. If you signed up via Apple App Store on iPhone, you must cancel through Apple Settings, not through the Sofascore app itself. If you use Android, Google Play manages your subscription and cancellation. Direct web subscriptions require you to log into your Sofascore account and modify your billing settings directly. At Yafee, we emphasise this detail because cancelling through the wrong channel is the leading reason users believe they have cancelled when the subscription remains active.
Your consumer rights in south africa
South Africa's legal framework protects your rights when subscribing to and cancelling digital services.
What the consumer protection act says about subscriptions
South Africa's Consumer Protection Act (CPA) of 2008 guarantees you the right to accurate information about subscription terms, pricing, automatic renewal conditions, and cancellation procedures before you subscribe. Service providers must display these details prominently and in plain language. You have the right to cancel without penalty once you understand what you have agreed to, and providers must honour cancellation requests without unreasonable delay.
Sofascore itself does not advertise a universal cooling-off period for all purchases. However, the platforms where you subscribed often do. Apple offers a 14-day refund window for qualifying purchases if you contact them immediately after purchase. Google Play allows refunds within 48 hours for first-time app purchases, with case-by-case discretion for later issues. If Sofascore denies a refund you believe is fair, you can escalate through your bank or credit card provider, or lodge a formal complaint with the National Consumer Commission if the dispute involves a material breach of your consumer rights.
Your legal position if Sofascore refuses to cancel
If Sofascore fails to process your cancellation request or continues charging you after you have cancelled, the CPA requires you to receive a written response within 10 business days of your complaint. Document everything: screenshots of your cancellation request, email confirmations, and bank statements showing unwanted charges. Contact Sofascore support at [email protected] with this evidence and request a formal written response. If they ignore you or refuse to acknowledge your cancellation, lodge a complaint with the National Consumer Commission (NCC) or your provincial consumer protection authority. Yafee recommends keeping all correspondence in one folder so you can present a clear timeline of your attempts to resolve the dispute before escalating.
How to cancel Sofascore on iOS
Cancelling your Sofascore subscription on iPhone requires you to navigate Apple's subscription management system, not the Sofascore app itself.
Step 1: open your iPhone settings and locate apple ID
- Unlock your iPhone and open the Settings app (grey cog icon on your home screen).
- Tap your name and Apple ID profile at the top of the Settings menu.
- Select "Subscriptions" from the list of options.
Step 2: find and select Sofascore from your active subscriptions
- Scroll through your active subscriptions and locate Sofascore.
- Tap on Sofascore to open its subscription details.
- Review the renewal date, price, and features included in your current plan.
Step 3: cancel the subscription immediately
- Tap the "Cancel Subscription" button at the bottom of the Sofascore subscription page.
- Select your reason for cancellation from the dropdown menu (optional, but helps Apple improve its services).
- Confirm your cancellation when prompted.
Step 4: verify cancellation and check your email
- Return to your Subscriptions list and confirm that Sofascore no longer appears, or shows a cancellation date.
- Check the email address linked to your Apple ID for a cancellation confirmation from Apple.
- Screenshot this confirmation and store it in a safe folder for your records.
You retain access to Sofascore until the end of your current billing cycle. Charges cease after this date. If your cancellation does not appear in Apple Settings within one hour, contact Apple Support at apple.com/support.
How to cancel Sofascore on android
Cancelling your Sofascore subscription on Android involves Google Play, where your subscription renewal is managed.
Step 1: open google play and navigate to your account
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your Google Account" and navigate to the "Payments and subscriptions" section.
Step 2: access your subscriptions list
- Tap "Subscriptions" to see all active subscriptions linked to your Google Account.
- Look for Sofascore in the list of active subscriptions.
Step 3: cancel Sofascore and confirm
- Tap Sofascore to open its subscription details.
- Tap "Cancel subscription" and select your reason for cancellation.
- Confirm the cancellation when prompted by Google Play.
Step 4: verify cancellation and retain proof
- Return to your Subscriptions list and confirm that Sofascore is no longer listed, or shows a cancellation status.
- Check the email address linked to your Google Account for a cancellation confirmation from Google Play.
- Screenshot your cancellation confirmation and store it securely.
You retain full access to Sofascore until the end of your current billing period. No further charges will apply after your renewal date passes. If you do not receive a confirmation email within two hours, contact Google Play Support at support.google.com.
How to cancel Sofascore if you subscribed directly
If you subscribed through Sofascore's website rather than via Apple or Google, you must manage cancellation through your account settings.
Step 1: log into your Sofascore account
- Visit sofascore.com in your web browser.
- Click "Log In" in the top-right corner.
- Enter your email address and password and select "Sign In".
Step 2: navigate to your account settings and billing
- Click your profile icon or name in the top-right corner.
- Select "Account Settings" or "Preferences" from the dropdown menu.
- Look for a "Billing", "Subscriptions", or "Payment Methods" tab.
Step 3: locate your active subscription and cancel
- Find your current Sofascore subscription plan in the billing section.
- Click "Cancel Subscription", "Manage Subscription", or a similar option next to your plan.
- Confirm your cancellation choice and note the effective cancellation date.
Step 4: save confirmation and request written proof
- Screenshot your cancellation confirmation page or request a confirmation email from Sofascore support at [email protected].
- Store this proof in your email or a secure folder for future reference.
- Monitor your bank or credit card statement for the next two billing cycles to ensure no further charges occur.
Access to your premium features ends on your cancellation date. If Sofascore continues charging you after this date, escalate via your bank's dispute resolution process or contact the National Consumer Commission with your cancellation proof.
Sofascore pricing and subscription plans
Understanding Sofascore's pricing helps you assess whether cancellation aligns with your budget and usage.
| Plan | Monthly ZAR (R) | Annual ZAR (R) | Key features |
|---|---|---|---|
| Free | R0 | R0 | Basic scores, limited statistics, standard notifications |
| Premium | R60-80 | R550-650 | Advanced heatmaps, player ratings, injury reports, ad-free experience |
| Premium+ (best value annually) | R100-120 | R800-950 | Full analytics suite, priority support, custom alerts, comparative league data |
Yafee notes that annual plans offer 15-25% savings compared to monthly commitment, so if you cancel mid-contract after switching to annual billing, you lose this discount. Review your current plan before confirming cancellation so you understand the financial impact of timing.
Common mistakes that prevent cancellation from taking effect
Cancellation failures are often preventable if you know where the pitfalls lie.
Cancelling through the Sofascore app instead of your platform settings
Many users believe they have cancelled by requesting cancellation through the Sofascore app itself. However, if you subscribed via Apple or Google, these platforms control your billing, not Sofascore. Cancelling in the app alone does not stop your renewal. You must navigate to Apple Settings or Google Play and cancel there. Yafee strongly recommends cancelling through your original subscription platform, then confirming via Sofascore support that your cancellation has been processed.
Not verifying cancellation before your renewal date
Submit your cancellation at least five business days before your renewal date to ensure it processes in time. If you cancel on your renewal date or later, the charge may already have posted to your account. After cancelling, return to your subscription settings 48 hours later to confirm the status shows "Cancelled" or displays a final access date. If it still shows as active, repeat the cancellation process or contact support immediately.
Forgetting to cancel automatic renewals
If you received a free trial or promotional period, automatic renewal often activates silently when the trial ends. Check your subscriptions weekly during trial periods to confirm renewal settings and cancel before the trial closes. Many unexpected charges occur because users assume trials expire without billing; they do not. Disable auto-renewal as soon as you activate a trial.
Confusing Sofascore with other sports analytics platforms
Users sometimes subscribe to multiple sports apps and cancel the wrong one, believing they have cancelled Sofascore when they actually cancelled ESPN, FotMob, or another service. Verify your subscription list in Apple Settings or Google Play and confirm you are cancelling the correct app. Screenshot your subscription list before cancelling to avoid confusion later.
What happens after you cancel Sofascore
Cancellation triggers immediate changes to your account access and billing status.
Your access period and final access date
You retain full premium access to Sofascore until the end of your current billing cycle. If you cancel on day 10 of a 30-day cycle, you have access until day 30. After your final access date, the app reverts to free features only; you can still download it and view basic scores and standings. This grace period exists under consumer protection law, which requires you to receive the service you have paid for until your billing period concludes.
Requesting a refund after cancellation
If you cancel mid-cycle and want a partial refund for unused days, contact Apple, Google, or Sofascore directly within 48 hours of cancellation. Apple and Google honour refund requests for cancellations made within 14 days of purchase (for qualifying cases). Sofascore itself may grant refunds at its discretion if you cancel within seven days of your last charge. Provide a clear reason and evidence of your cancellation request. Yafee advises including your subscription start date, cancellation date, and the number of unused days to strengthen your refund case.
Removing payment methods from your account
After cancelling, remove your saved payment methods from your Apple, Google, or Sofascore account to prevent accidental re-subscription. Log into your account settings, navigate to "Payment Methods" or "Billing", and delete any stored card details you no longer wish to authorise. This extra step prevents phishing attempts or accidental clicks from triggering a new subscription without your explicit consent.
Monitoring for unwanted charges
Watch your bank or credit card statement for the next two to three billing cycles. If Sofascore charges you after your cancellation date, immediately contact your bank's dispute resolution team and file a claim. Provide your cancellation confirmation, the unwanted charge, and your cancellation date. Your bank can reverse the charge within 30-60 days in most cases. Report the issue to Sofascore in writing at the same time so you have documentation if the charge persists.
Comparison of subscription platforms
Understanding how cancellation processes differ across platforms helps you manage future subscriptions more efficiently.
| Platform | Cancellation method | Refund window | Access after cancellation |
|---|---|---|---|
| Apple App Store (best documented process) | Settings > [Your name] > Subscriptions > Select app > Cancel | 14 days for qualifying purchases | Until end of current billing cycle |
| Google Play Store | Play Store app > Profile > Manage subscriptions > Select app > Cancel | 48 hours for first-time purchases | Until end of current billing cycle |
| Direct web subscription | Log in > Account Settings > Billing > Cancel | Discretionary (varies by provider) | Until end of current billing cycle |
Yafee recommends Apple App Store for transparency and clearly documented refund policies. If you value discretionary refund options, Google Play offers case-by-case review for disputes beyond the 48-hour window.
Contact details and escalation routes
If your cancellation is disputed or you face continued charges, use these official channels to resolve your issue.
Sofascore support channels
Contact Sofascore's support team at [email protected] with your cancellation request, including your account email, subscription dates, and proof of your cancellation attempt. Sofascore operates from its headquarters in Zagreb, Croatia, and a secondary office in Rijeka. Response times typically range from 24 to 72 hours for billing disputes. Follow up with a second email after five business days if you receive no response.
Apple and google escalation
If Sofascore ignores your cancellation request, contact Apple Support at reportaproblem.apple.com or Google Play Support at support.google.com/googleplay/answer/2365720. Provide your subscription history and proof of your cancellation attempt. Both platforms can force-cancel subscriptions and issue refunds on your behalf if Sofascore breaches their service terms.
South african consumer protection authorities
Lodge a complaint with the National Consumer Commission (NCC) at ncc.org.za or via post at Private Bag X209, Pretoria 0001. Include your cancellation documentation, bank statements showing unwanted charges, and all correspondence with Sofascore. The NCC investigates complaints for free and can order refunds if it finds the provider at fault. Your provincial consumer protection office also accepts complaints and may intervene if the NCC delays its response.
Yafee has helped thousands of consumers cancel their digital subscriptions and recover unwanted charges by knowing their rights, documenting their cancellation attempts, and escalating through the correct legal channels. Use this guide to protect yourself from surprise renewals, and remember that your consumer rights under South Africa's CPA give you powerful protections if a provider ignores your cancellation request.