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Frequently asked questions
Cancel RemotePC: The Right Way
How to cancel RemotePC in south africa and reclaim your money
What RemotePC is and why you might need to leave
RemotePC is a subscription-based remote access service that allows you to connect to and control your computers from anywhere over the internet. The platform supports file transfers, remote printing, and multi-user access for individuals and small teams across South Africa. You pay a recurring monthly or annual fee, and you retain full control over your subscription status at any time.
You may decide to cancel if the service no longer aligns with your workflow, if you have identified a more cost-effective alternative, or if unexpected charges appear on your bank statement. Whatever your reason for leaving, Yafee is here to guide you through the cancellation process with clarity and confidence.
Common reasons south africans cancel RemotePC
Most cancellations occur because users have returned to in-office work, switched to competitors such as TeamViewer or AnyDesk, or discovered they require remote access less frequently than anticipated. Others cancel when renewal charges arrive unexpectedly, or after access fails following a software update. Some discover hidden fees or service charges they did not anticipate when their subscription renews.
What happens to your data after cancellation
RemotePC suspends your account immediately upon cancellation. You lose remote access straight away, and any team members or connected devices lose their access simultaneously. Before you submit your cancellation request, download or back up any files, notes, or configurations you require, because recovering data after cancellation is difficult and often impossible.
Your consumer rights in south africa under the consumer protection act
South African law grants you substantial protections when you purchase digital services, and understanding these rights before you contact RemotePC's support team is essential.
What the consumer protection act says about your cancellation right
The Consumer Protection Act (CPA) of 2008 protects you when you acquire goods and services. Section 17 of the CPA establishes a 14-day cooling-off period for distance contracts, which includes online subscriptions. This means you have the legal right to cancel most digital services within 14 days of purchase without penalty, provided you have not fully consumed the service.
This protection is automatic and statutory. RemotePC does not need to offer it in their terms and conditions; South African law grants it to you directly. If you cancel within 14 days of your first charge, you are entitled to a full refund, excluding only any costs the service has genuinely incurred on your behalf.
Your legal position: You hold the right to cancel within 14 days of purchase under Section 17 of the CPA. RemotePC cannot waive this right, and they cannot charge you a penalty fee for exercising it. The burden falls on RemotePC to prove you have fully consumed the service before they can refuse your refund.
How to enforce your cooling-off right if RemotePC refuses
If you cancel within 14 days and RemotePC denies your refund, gather all evidence: your purchase receipt, the date you were charged, your cancellation request, and any correspondence with support. Write to RemotePC support by email and explicitly state that you are invoking your 14-day cooling-off right under the Consumer Protection Act.
If RemotePC ignores you or refuses your refund, escalate your complaint to the National Consumer Commission (NCC). The NCC investigates breaches of the CPA and possesses the authority to compel RemotePC to refund you if the company is in violation. Yafee recommends preserving all emails and screenshots as evidence of your attempts to resolve the matter.
How to cancel RemotePC depending on where you subscribed
Your cancellation method depends on whether you subscribed directly through RemotePC's website or through Apple App Store or Google Play.
Cancel a web subscription purchased directly from RemotePC
This is the most common cancellation path for South African users who subscribed through RemotePC's own website.
- Open your web browser and navigate to the RemotePC login page at remotepc.com.
- Enter your email address and password to access your account.
- If you have forgotten your password, click the "Forgot password?" link and reset it before proceeding.
- Once logged in, locate the Account Settings or Billing section, typically found in the top right menu or under a gear icon.
- Find the Subscription or Billing option and click it to view your active plans.
- Next to your current subscription, click the "Cancel subscription" or "Downgrade" button.
- RemotePC will display a cancellation confirmation screen. Review the final date on which you retain access.
- Confirm your cancellation by clicking the final "Cancel" or "Confirm cancellation" button.
- Check your email immediately. RemotePC sends a cancellation confirmation email to your registered address within minutes.
Save this confirmation email. You will need it if RemotePC charges you again or if you need to dispute a refund with your bank.
Cancel a subscription purchased through apple app store
If you subscribed to RemotePC via your iPhone or iPad through Apple's in-app purchase system, you must cancel through Apple, not through RemotePC directly.
- Open the App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find RemotePC in your active subscriptions list.
- Tap RemotePC and then tap "Cancel Subscription".
- Confirm your cancellation by tapping "Confirm" on the final screen.
- Apple sends a cancellation confirmation to your registered email address.
Your access continues until the end of your current billing period. Apple processes refunds automatically if you cancel within 14 days of your initial purchase.
Cancel a subscription purchased through google play
If you subscribed via Android through Google Play, cancel your subscription using Google's interface, not RemotePC's website.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage subscriptions" or "Subscriptions" from the menu.
- Locate RemotePC in your list of active subscriptions.
- Tap RemotePC and then tap "Cancel subscription".
- Follow the prompts to confirm your cancellation.
- Google Play sends a confirmation email to your registered Google account.
Your access remains active until your current billing cycle ends. Google processes refunds within 24 to 48 hours if you cancel within 48 hours of purchase.
RemotePC pricing and why you might cancel
Understanding RemotePC's pricing structure helps you make an informed decision about whether cancellation aligns with your budget.
| Plan | Monthly cost (approximate ZAR) | Annual cost (approximate ZAR) | Best for |
|---|---|---|---|
| Standard | R 299 | R 2,500 | Individual users |
| Professional | R 599 | R 5,200 | Small teams |
| Enterprise | Custom quote | Custom quote | Large organisations |
| Free trial | R 0 | N/A | Testing the service |
If you are paying more than R 300 per month and your usage has dropped, cancelling and switching to a free alternative such as Chrome Remote Desktop may save you money. If you subscribed to an annual plan expecting monthly billing, cancelling within the 14-day cooling-off period is your only way to recover your money without penalty.
What happens after you cancel RemotePC
Cancellation is immediate, but several things occur in the hours and days that follow, and you should anticipate each one.
Your access ends on your final billing date
RemotePC does not terminate your access instantly. Instead, your account remains active until the end of your current billing period. If you paid for the full month or year, you retain access until that payment cycle concludes. After your final billing date passes, RemotePC removes you from their servers, and remote access ceases entirely.
You will receive a cancellation confirmation email
Within 2 to 4 hours, RemotePC sends a confirmation email to the address associated with your account. This email confirms the cancellation date and the final date on which your access remains active. Store this email in a safe folder or print it because you will need it if RemotePC charges you again.
Check your bank account for refunds or unwanted charges
Monitor your bank statement or credit card for the next 14 days. If you cancelled within the 14-day cooling-off period, RemotePC or your payment processor should initiate a refund within 7 working days. If you do not see a refund after 14 days, contact RemotePC support and request a refund reference number. If they refuse, escalate to the National Consumer Commission.
Remove RemotePC from devices that no longer need it
Although RemotePC will revoke remote access on their servers, the app may remain installed on your devices. Uninstall RemotePC from your computer, smartphone, and tablet to free up storage and prevent accidental login attempts.
When you qualify for a refund under south african law
Refund eligibility under the CPA is clear and specific, and Yafee recommends you understand precisely when RemotePC must refund you.
You qualify for a refund if you cancel within 14 days of purchase
This is the strongest refund right you possess. If you submit your cancellation request within 14 days of your first charge, RemotePC is legally obliged to refund your money in full, minus only genuine costs incurred on your behalf (such as currency exchange fees or payment processor charges). You do not need to provide a reason, and RemotePC cannot penalise you.
You qualify for a partial refund if you cancel after the 14-day period
After 14 days, the cooling-off right ends, and RemotePC is no longer obliged to refund you under consumer law. However, RemotePC's own terms may allow refunds for cancellations before your next billing date. Check their website or your account settings for their refund policy. Many companies offer pro-rata refunds for unused portions of annual plans, though they are not legally required to do so.
You do not qualify for a refund if you cancel after your cooling-off period has expired
If 14 days have passed since your first charge, the CPA cooling-off right no longer applies. RemotePC's refund policy becomes the governing rule. If RemotePC's terms state "no refunds for cancellations after 14 days", they are permitted to retain your money. Nevertheless, Yafee advises you to request a refund anyway and cite any exceptional circumstances (service failure, billing error, accessibility issue) because many companies make exceptions for goodwill.
Common mistakes to avoid when cancelling RemotePC
Cancellation is straightforward, but several missteps can leave you without a refund or without proof of cancellation.
Mistake 1: failing to cancel before the next billing date
RemotePC charges on your billing anniversary, typically the same day each month or year. If you intend to cancel, do so at least 2 days before your renewal date. If you miss this deadline, RemotePC will charge you again, and you will need to request a refund or issue a chargeback through your bank. Monitor your calendar and set a reminder 1 week before renewal.
Mistake 2: cancelling through the wrong channel
If you subscribed via Apple App Store, cancelling through RemotePC's website will not work. Conversely, if you subscribed directly, you cannot cancel through Google Play. Check your original purchase confirmation email to identify the correct cancellation route. Yafee recommends taking a screenshot of your original purchase receipt so you always know where you bought your subscription.
Mistake 3: not saving your cancellation confirmation
RemotePC's cancellation email is your only proof that you submitted a cancellation request. If RemotePC charges you again and you claim you cancelled, you will need this email to dispute the charge with your bank or the National Consumer Commission. Forward the confirmation email to yourself and label it clearly so you can locate it instantly.
Mistake 4: assuming cancellation is final if RemotePC requests additional steps
Some support teams ask for additional confirmation or require you to click a link in a follow-up email. If RemotePC emails you after you submit your cancellation, respond immediately and complete any additional steps they request. If you do not respond within 24 hours, RemotePC may not process your cancellation, and you will be charged again.
Mistake 5: not checking for alternative refund policies in your terms
RemotePC's terms and conditions may include refund provisions that exceed the legal minimum. For example, they may offer a 30-day money-back guarantee or a full refund if you cancel before your first month ends. Read your account settings and their website to identify any voluntary refund guarantees RemotePC offers. If they offer them, you are entitled to them even if you cancel outside the 14-day legal window.
Comparison of RemotePC with alternatives
If you are considering cancellation because RemotePC no longer meets your needs, this comparison table may help you identify a suitable alternative.
| Service | Cost (monthly ZAR) | Key features | Best for |
|---|---|---|---|
| RemotePC | R 299+ | Multi-user, file transfer, printing | Teams, small businesses |
| TeamViewer | R 350+ | Remote support, conferencing, mobile apps | Remote support, large teams |
| AnyDesk | R 250+ | Low latency, file transfer, mobile access | Individuals, freelancers |
| Chrome Remote Desktop | Free | Browser-based, cross-platform, basic features | Individuals, personal use |
| Microsoft Remote Desktop | Free (Windows built-in) | Windows-only, enterprise-grade security | Windows users, organisations |
If you are cancelling RemotePC because of cost, Chrome Remote Desktop offers comparable functionality at zero cost. If you require enterprise features, TeamViewer may be worth the higher price. Yafee advises you to trial alternatives before cancelling to ensure you do not lose access to critical functionality.
Cancellation address and contact details for RemotePC
If RemotePC's online cancellation system fails or if you require written proof of your cancellation request, submit your request in writing to RemotePC's registered address.
RemotePC Support Contact Details:
Email: [email protected]
Online support portal: https://www.remotepc.com/support
Mailing address: RemotePC is headquartered in the United States with research and development offices in India. Contact their support team via email for a mailing address if you require written cancellation by post.
When contacting RemotePC by email, include the following information to ensure rapid processing:
- Your full name
- Your registered email address
- Your subscription plan (Standard, Professional, or Enterprise)
- The date you subscribed
- A clear statement: "I request cancellation of my RemotePC subscription effective immediately" or "I request cancellation within 14 days under the Consumer Protection Act cooling-off period"
Yafee has helped thousands of South African consumers navigate subscription cancellations by grounding their requests in consumer law and following clear procedural steps. RemotePC's cancellation process is straightforward when you know your rights under the Consumer Protection Act and which platform you used to subscribe. Whether you cancel within the 14-day cooling-off period or after, document every step, save your confirmation emails, and monitor your bank account for unauthorised charges. If RemotePC refuses your refund or continues to charge you after cancellation, escalate your complaint to the National Consumer Commission. Yafee recommends reviewing your subscription list every three months to ensure you are not paying for services you no longer use, and always set a calendar reminder before your renewal date so you can cancel before you are charged again.