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Frequently asked questions
Cancel My Social Calendar: The Right Way
How to cancel My Social Calendar and stop recurring charges in south africa
What My Social Calendar is and how your membership works
My Social Calendar is a membership-based platform that lets you discover, book, and manage social events and experiences in one place. You join through monthly subscription plans (1, 3, or 6-month options), and gain access to member-only events, priority booking, and community support. The service operates on auto-renewal, which means your membership automatically extends unless you cancel before your next billing date.
How the membership model operates
When you sign up for My Social Calendar, you receive a 30-day free trial before your first charge takes effect. After that period ends, your membership renews automatically on your chosen plan cycle. You can browse and RSVP to events throughout your membership, and cancel individual event bookings based on each event's specific refund policy. It is critical to understand that cancelling an event RSVP does not cancel your membership subscription; you must cancel the membership separately to stop recurring charges.
Core features and what your membership includes
Your membership includes unlimited access to monthly member-only events, personal event support from the team, priority booking for popular events, and background checks on event hosts. The platform provides an event handbook with cancellation policies and deadlines specific to each event. All pricing on the website appears in USD (United States dollars), with no South African Rand (ZAR) conversion shown; you will see the USD amount reflected on your payment method in ZAR at your bank's exchange rate when charged.
Why you should cancel and what triggers a cancellation decision
Several circumstances justify cancelling your My Social Calendar membership and reclaiming your money. Understanding these reasons helps you act with confidence under South African consumer protection law.
Common reasons to cancel your membership
You may cancel if you no longer attend events, the membership fee does not align with your budget, you prefer booking events through other platforms, or the service quality declines. Furthermore, if My Social Calendar charges you without authorisation, fails to deliver promised features, or does not honour cancellation requests, you have legal grounds to cancel and demand a refund under the Consumer Protection Act (Act 68 of 2008).
Financial and lifestyle triggers
If you discover you have attended fewer than three events in a six-month period, the cost per event may exceed what you pay for single bookings elsewhere. Alternatively, if your work schedule or personal circumstances change, you may find the monthly subscription unnecessary. Yafee recommends reviewing your attendance patterns quarterly to determine whether the membership remains good value.
Your consumer rights in south africa
South Africa's Consumer Protection Act gives you specific legal protections when dealing with subscription services like My Social Calendar. Understanding these rights empowers you to cancel with confidence and claim refunds if the service fails to meet the law's requirements.
Statutory cooling-off period and your right to cancel
Under South African consumer law, you have the right to cancel a distance contract (including online subscription services) within 14 calendar days of receipt, with no penalty or explanation required. My Social Calendar's published terms do not explicitly mention this 14-day cooling-off period, but your statutory right remains valid regardless. This means if you sign up during your free trial and decide the service is not for you within 14 days of your first charge date, you can demand a refund under consumer protection law, even if the company's terms state otherwise.
Your legal position when the service breaches the agreement
Your legal position: If My Social Calendar fails to deliver the service as advertised, charges you incorrectly, or breaks the terms of your membership agreement, the Consumer Protection Act allows you to cancel and claim a full refund of amounts paid. You do not have to accept a partial refund or store credit; you can insist on your money back. If the company refuses, you can escalate to the National Consumer Commission (NCC), an independent statutory body that investigates consumer complaints and enforces compliance with consumer protection law. Your provincial consumer protection office also has jurisdiction to investigate and levy penalties against the company.
Currency and pricing transparency rights
In accordance with South African consumer law, traders must disclose all prices in your local currency (ZAR) at the point of sale. My Social Calendar displays pricing in USD, which means you do not know the exact ZAR amount you will be charged until your payment is processed. Consequently, if you are not satisfied with the exchange rate applied by your bank or if the final charge differs materially from the USD figure quoted, you can request a refund on the basis of misleading pricing disclosure. Yafee advises documenting the USD price shown and the ZAR amount charged so you have evidence if you need to dispute the transaction.
How to cancel your My Social Calendar membership
Stopping your recurring charges involves a few clear steps, and timing matters because My Social Calendar bills you automatically. The safest approach is to cancel at least one full day before your renewal date to prevent the next charge.
Cancel via the web app or account portal
- Log in to your My Social Calendar account at the website or app.
- Use the same email and password you created during sign-up.
- Navigate to your account settings or subscription management section.
- Look for "Subscription", "Billing", or "Membership" tabs in your account menu.
- Select your active membership plan and choose the cancel or downgrade option.
- Do not select "pause" unless you want to temporarily suspend your membership and resume later.
- Review any cancellation summary or confirmation screen.
- Confirm that the company will not charge you on your next renewal date.
- Receive and save your cancellation confirmation email.
- Take a screenshot of the confirmation on screen as well, in case you need evidence later.
- Check your next billing statement to verify no charge appears.
- If a charge does appear, contact the company immediately and reference your cancellation date.
Cancel via email or direct contact
If the website or app does not offer a self-service cancellation option, or if you prefer a written record, send a cancellation email to the company's support address. Although My Social Calendar's primary website does not publish an official cancellation address, Yafee recommends sending your request to the contact details listed on your invoice or to any support email address found in your welcome or billing emails.
- Compose an email with the subject line "Cancellation Request - My Social Calendar Membership".
- Include your full name, email address, and account number (if available).
- State clearly: "I wish to cancel my My Social Calendar membership effective immediately" or "effective before my next billing date on [date]".
- Send the email from the email address registered to your account.
- Request a read receipt or delivery confirmation so you have proof of dispatch.
- Wait for a confirmation response within 2 to 3 business days.
- If you do not receive a reply, follow up with a second email marked "Follow-up: Cancellation Request".
- Save all email correspondence.
- Store copies of your cancellation request and any company responses in a folder for your records.
Cancel via your payment method or bank
If My Social Calendar does not respond to your cancellation request or continues to charge you after you cancel, you can instruct your bank or payment provider to block future charges. This is a last resort, but it is your right under South African banking law.
- Contact your bank's customer service line or log into your online banking portal.
- Ask to cancel the recurring payment instruction (also called a "standing order" or "recurring debit order") linked to My Social Calendar.
- Provide the company name, the amount, and the frequency of charges.
- Your bank will trace the instruction and terminate it on your behalf.
- Request a written confirmation of the cancellation from your bank.
- This confirmation protects you if the company disputes the cancellation later.
- Monitor your account for any further charges over the next 30 days.
- If a charge appears after you have cancelled the instruction, contact your bank immediately to dispute it as an unauthorised transaction.
Timeline and when to cancel to avoid the next charge
Timing your cancellation correctly prevents unwanted charges and simplifies your refund claim. My Social Calendar's billing cycle depends on which plan you chose at sign-up.
| Membership plan | Renewal frequency | Deadline to cancel (before next charge) | Recommended action |
|---|---|---|---|
| 1-month plan | Monthly on your signup anniversary | 1 day before the monthly anniversary date | Cancel at least 48 hours before renewal |
| 3-month plan | Every 3 months on your signup anniversary | 1 day before the 3-monthly anniversary date | Cancel at least 48 hours before renewal |
| 6-month plan | Every 6 months on your signup anniversary | 1 day before the 6-monthly anniversary date | Cancel at least 48 hours before renewal |
| Free trial (30 days) | First charge on day 31 | Day 30 (during free trial) | Cancel before the trial ends to avoid any charge |
How to request a refund after cancellation
Cancelling your membership does not automatically trigger a refund unless you fall within the 14-day cooling-off period or the company has breached its agreement. Nevertheless, you have several grounds to claim your money back under South African consumer law.
Refund within the 14-day cooling-off period
If you cancel your My Social Calendar membership within 14 calendar days of your first charge, you are entitled to a full refund under the Consumer Protection Act. This right applies even if you used the service during those 14 days. Contact the company in writing and request the refund explicitly, stating: "I am exercising my statutory cooling-off right under the Consumer Protection Act (Act 68 of 2008) and request a full refund of the amount paid." The company must process the refund within 10 to 15 business days of receiving your request.
Refund for service failure or breach
If My Social Calendar failed to deliver core features, charged you without authorisation, or did not honour your cancellation request, you can claim a refund for the full period during which the breach occurred. Compile evidence of the failure (screenshots, emails, transaction records) and send a written claim to the company. If the company refuses or does not respond within 14 days, escalate to the National Consumer Commission (NCC) or your provincial consumer protection office.
Refund timeline and what to expect
Once the company approves your refund, the money should appear in your bank account within 5 to 10 business days. If your refund does not arrive within this window, contact your bank to trace the payment. Yafee recommends keeping a record of the expected refund date so you can monitor your account and follow up promptly if the money does not land.
Common mistakes to avoid when cancelling
Many people cancel incorrectly and miss opportunities to reclaim their money. You can avoid these pitfalls with a clear, methodical approach.
Cancelling an event booking instead of your membership
The most frequent error is cancelling an individual event RSVP and believing you have cancelled your membership. These are two separate actions. Cancelling one event does nothing to stop your monthly or quarterly subscription charge. Always navigate to your account settings or subscription management section and explicitly cancel your membership plan, not just individual events. Yafee advises taking a screenshot of the final cancellation confirmation to prove you completed the membership cancellation.
Cancelling after your renewal date has passed
If you cancel on or after your renewal date, the company has already charged you for the next cycle. You will then need to request a refund of that charge in addition to cancelling your membership. To avoid this, set a phone reminder three days before your renewal date so you can cancel with time to spare.
Forgetting to confirm the cancellation
Do not assume your membership has ended just because you clicked a cancel button. Wait for a confirmation email, and verify on your next billing statement that no charge appears. If you cancelled via email and do not hear back within 3 business days, send a follow-up message.
Paying via a third-party wallet without stopping the linked subscription
If you linked your My Social Calendar account to Apple Pay, Google Pay, or another digital wallet, cancelling your membership in the app is not enough. You may also need to cancel the recurring payment instruction in your wallet settings. Log into your wallet app, find the My Social Calendar payment record, and revoke access to prevent future charges.
What happens after you cancel your My Social Calendar membership
Cancellation is not the end of your relationship with the company; several important things occur after you submit your request. Staying organised during this phase protects your interests and ensures a clean break.
Immediate access loss and event cancellation
Once your cancellation is confirmed, you lose access to your account within 24 hours. Any upcoming events you registered for may be cancelled, and your RSVP status will change to "inactive". Check your email for notifications from the company or event organisers about any cancellations. If you had booked events and wish to keep attending, transfer your registrations to a personal booking account or contact the event organisers directly before your access closes.
Monitoring your bank statement for stray charges
Watch your bank account closely for the next 60 days. Occasionally, a company's automated billing system fails to register a cancellation and charges you again. If you see a charge from My Social Calendar after your cancellation date, contact the company immediately and provide your cancellation confirmation. If they do not refund the charge within 7 days, raise a dispute with your bank as an unauthorised transaction.
Storing your cancellation confirmation permanently
Archive all cancellation emails and screenshots in a folder on your computer or cloud storage. Furthermore, forward a copy to a personal email address so you have multiple backups. If a dispute arises months later, this documentation will prove you cancelled on a specific date.
How much does My Social Calendar cost and what are the pricing tiers
My Social Calendar charges in USD, and your actual ZAR cost depends on your bank's exchange rate at the time of billing. Below is a summary of the membership plans available as of the last update.
| Membership plan | Billing frequency | USD price per cycle | Estimated ZAR cost (at 18 ZAR per USD) | Best for |
|---|---|---|---|---|
| 1-month plan | Monthly | USD 29.99 | Approx. R540 | New members testing the service |
| 3-month plan | Every 3 months | USD 74.99 | Approx. R1,350 | Regular attendees (best value per month) |
| 6-month plan | Every 6 months | USD 139.99 | Approx. R2,520 | Committed members attending monthly events |
Note: ZAR estimates are illustrative only and will fluctuate based on the daily exchange rate your bank applies. You will see the exact ZAR amount on your invoice after payment is processed.
Comparison: keep or cancel your My Social Calendar membership
Deciding whether to cancel depends on your event attendance, budget, and alternative booking options. The table below outlines key factors to help you decide.
| Factor | Keep your membership | Cancel your membership |
|---|---|---|
| Event attendance | You attend 3 or more events per month | You attend fewer than 2 events per month |
| Cost per event | Membership cost is lower than per-event booking fees elsewhere | Per-event booking costs less than your monthly subscription |
| Access to exclusive events | You value member-only events and priority booking | You can find similar events on free platforms |
| Budget and lifestyle | The monthly fee fits comfortably within your social budget | Monthly subscription is now a financial strain |
| Support and community | You rely on the team's event support and host vetting | You prefer booking independently without third-party coordination |
Contact My Social Calendar and request support before cancelling
Before you cancel, consider reaching out to the company to discuss your concerns. Sometimes a simple conversation can resolve the issue or reveal a solution you had not considered.
Support contact information for My Social Calendar
My Social Calendar does not publish a dedicated cancellation address on its primary website. Nevertheless, you can reach the company through the following channels: email the general support address listed in your welcome email or on any invoice you have received; use the in-app support or "Help" feature to submit a message or feedback; or check your billing statement for a contact phone number or website link. If you cannot find contact details, search your email inbox for any correspondence from the company and reply to the most recent message.
What to say in a support request
If you are unhappy with the service, tell the company specifically what went wrong: "I expected to access X feature, but it did not work as advertised" or "The events I have attended do not match the descriptions on your website". Describe your situation clearly and ask what the company can do to address it. Sometimes they offer a discount, a free month, or a feature adjustment that makes you want to stay. If not, you have at least tried the reasonable route before cancelling. Yafee recommends keeping a copy of this correspondence in case you later need to prove the company breached its agreement.
What to do if My Social Calendar refuses to cancel or process your refund
If the company ignores your cancellation request or refuses to refund a charge you are entitled to, you have a formal escalation route under South African consumer protection law. Your rights do not end when the company says no.
Escalate to the national consumer commission
The National Consumer Commission (NCC) is an independent statutory body that investigates consumer complaints and enforces the Consumer Protection Act. If My Social Calendar refuses to cancel or refund you, lodge a complaint with the NCC in writing. You can submit your complaint online at www.ncc.org.za or by post. Include copies of all correspondence with the company, your cancellation request, proof of payment, and a clear explanation of what went wrong. The NCC will investigate and may levy a fine against the company or order it to refund you.
Dispute the charge with your bank
You can also raise a dispute with your bank if My Social Calendar continued to charge you after you cancelled. Your bank has a process called "chargeback" that allows you to recover unauthorised charges. Call your bank's fraud or disputes department and explain that you cancelled your subscription but the company continued to debit your account. Provide your cancellation confirmation and bank statements showing the unwanted charges. Your bank will reverse the charges and investigate the company's conduct.
Report the company to provincial consumer protection offices
In addition to the NCC, each province in South Africa has a consumer protection office that investigates complaints. Contact your provincial office if the NCC takes too long to respond or if you prefer to handle the matter locally. Yafee advises filing a complaint with both the NCC and your provincial office for maximum visibility and faster resolution.
Final steps: cancellation checklist and summary
Use this checklist to ensure you cancel correctly and protect yourself against future charges.
- Check your next renewal date and mark your calendar.
- Cancel your membership through the web app, email, or your bank at least 48 hours before renewal.
- Take a screenshot of the cancellation confirmation page.
- Save the confirmation email in a dedicated folder.
- Wait 24 hours and log into your account to verify you cannot access it.
- Check your bank statement 3 to 5 days after your renewal date to confirm no charge appeared.
- If a charge appears, contact the company immediately with your cancellation date.
- If the company refuses to refund an unwanted charge, file a complaint with the National Consumer Commission or your provincial consumer protection office within 2 years.
- Keep all email correspondence and bank statements for at least 3 years.
Why thousands of consumers trust yafee for cancellation support
Cancelling a subscription can feel overwhelming, especially when you are unsure of your rights. Yafee has helped thousands of consumers cancel unwanted memberships, recover unauthorised charges, and navigate the Consumer Protection Act. Our guides are grounded in South African law and written in plain language so you understand exactly what to do and why. Yafee provides step-by-step instructions, contact details, and escalation paths so you can cancel My Social Calendar with confidence and claim a refund if you qualify. Furthermore, Yafee keeps our content updated as consumer protection laws change and companies update their terms. Visit yafee.com to access free guides, learn your rights under South African consumer law, and find contact details for every major service you want to cancel. Whether you need help cancelling a gym membership, a streaming service, or an event platform, Yafee equips you with the knowledge and tools to act.