Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Howly, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Howly in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Howly
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Howly subscription with zero hassle
1
Fill in the form
Give us your details and those of your Howly subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Howly. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Howly refuses your cancellation.
Frequently asked questions
Cancel Howly: The Right Way to Protect Your Rights
How to cancel Howly and protect your rights as a south african user
Understanding Howly and your subscription
Howly is a document automation platform that helps small businesses, freelancers and professionals streamline how they create, store and share documents online. The service operates on a subscription model, meaning you pay regularly for ongoing access to its tools, template library and customer support. Whether you subscribed directly through Howly's website or via the Apple App Store or Google Play Store, you have clear cancellation rights under South African consumer law.
You might consider cancelling if you've found an alternative solution, your business needs have changed, or the subscription no longer fits your budget. Whatever your reason, Yafee helps you understand your cancellation options and legal protections before you take action. This guide walks you through every method to cancel, your statutory rights, and the steps to recover any charges you dispute.
Why users cancel Howly
Users typically cancel Howly when they migrate to competing platforms such as Zapier, Parafin or Documate; when their document handling workload decreases; or when they decide the monthly or annual cost no longer justifies the features they use. Some users cancel because they prefer standalone tools like Microsoft Word with macro automation rather than a unified platform.
How Howly charges you
Howly charges on a recurring subscription basis, either monthly or annually depending on your chosen plan. Your payment method (credit card, debit card, or digital wallet) is charged automatically on the billing date each month or year. If you do not cancel before your next billing cycle begins, your payment will be processed. Cancelling immediately halts future charges but does not refund fees you have already paid unless you fall within the refund window.
Your consumer rights in south africa
South Africa's Consumer Protection Act (CPA), which came into force on 1 April 2011, sets out your rights when you purchase goods or services, including digital subscriptions like Howly. Understanding this framework is your foundation for cancelling safely and recovering money if something goes wrong.
What the consumer protection act says about digital subscriptions
The CPA does not automatically grant you a blanket 14-day cooling-off period for all digital purchases. Instead, your right to cancel and your refund eligibility depend on three factors: whether you purchased directly from Howly or via a third-party app store; the company's stated cancellation and refund policy; and whether the service has already been delivered in full.
For Howly subscriptions purchased directly through the company's website, Howly offers a 7-day refund window for new subscribers. This period begins on the date of your first payment. If you cancel within 7 days and have used the service minimally, you may request a full refund. After 7 days, you retain the right to cancel at any time, but refunds are at Howly's discretion unless a material breach of the service has occurred.
If you purchased through the Apple App Store or Google Play Store, you fall under that platform's refund policy, not Howly's directly. Apple typically allows refund requests within 15 days of purchase for first-time subscription charges; Google Play allows up to 48 hours. Both platforms process refunds through their own systems, and you must initiate requests through the store, not directly with Howly.
Your legal position: unfair contract terms and service failures
Under Section 48 of the CPA, your supplier must not impose unfair, unreasonable or unjust contract terms on you. If Howly's cancellation policy is hidden in dense legal text, charges you without clear consent, or makes cancellation deliberately difficult, you have grounds to challenge that term. Similarly, if Howly fails to deliver the service as described (for example, the platform is down for extended periods, or features promised at sign-up are removed), you can request a refund or cancellation under Section 54 of the CPA, which covers failure to perform.
If Howly refuses your refund request or cancellation, your escalation route is the Consumer Protection Authority (CPA) in South Africa. You can lodge a complaint at the National Consumer Commission (NCC) or your provincial consumer protection agency. Yafee recommends you gather all evidence first: screenshots of the service failure, copies of your subscription terms, payment receipts and all correspondence with Howly.
How to cancel Howly: step-by-step methods
You have three primary ways to cancel Howly depending on how you subscribed. Follow the method that matches your purchase route to ensure your cancellation is processed correctly and your future charges stop.
Cancel Howly directly via your online account
The quickest and most direct way to cancel is through your Howly web account. This method gives you immediate confirmation and stops future billing at the end of your current cycle.
- Open your web browser and navigate to the Howly login page (howly.com or equivalent).
- If you are already logged in, skip to step 3.
- Enter your login credentials (email address and password) and sign in.
- If you cannot remember your password, select the "Forgot Password?" link and follow the reset instructions sent to your email.
- Once logged in, navigate to your account settings.
- Look for "My Account", "Account Settings", "Profile" or a gear icon, usually in the top-right corner of the dashboard.
- Find the "Payment and Subscription" section (it may also be labelled "Billing", "Membership" or "Subscription Management").
- Select the tab or link for subscriptions; this section displays your current plan, billing date and payment method.
- Locate and select the "Cancel Subscription" button or link.
- You may see options to pause, downgrade or modify your plan first; if you want to cancel entirely, select "Cancel Subscription".
- Follow any confirmation prompts.
- Howly may ask why you are cancelling, offer you a discount or retention incentive, or request feedback. Answer these prompts or skip them to proceed.
- You will then see a final confirmation step asking you to confirm your cancellation.
- Complete the cancellation by selecting the final "Confirm Cancellation" button.
- You should receive a confirmation email within minutes confirming your subscription is cancelled.
- The email will specify your cancellation date, your final billing date, and any refund eligibility details.
Pro tip: Screenshot the confirmation page and save the confirmation email immediately. Store both in a dedicated folder on your computer or cloud storage. You will need this proof if Howly fails to stop charging you or if you need to dispute a charge with your bank.
Cancel via the apple app store (if you subscribed there)
If you downloaded Howly from the Apple App Store and subscribed through Apple, you must cancel through your Apple ID settings, not through the Howly app itself. Apple processes all refunds and cancellations independently from the app developer.
- On your iPhone, iPad or Mac, open the Settings app.
- On Mac, Settings is under "System Settings" in the Apple menu.
- On iPhone or iPad, Settings is the grey gear icon on your home screen.
- Select your Apple ID (your name or email address at the top of Settings).
- If you are not signed in, sign in with your Apple ID and password.
- Select "Subscriptions" or "Media and Purchases".
- You will see a list of all active and past subscriptions linked to your Apple ID.
- Find Howly in the list and select it.
- The page will show your subscription status, renewal date, plan level and payment method.
- Select "Cancel Subscription" or "Edit Subscription".
- Apple will display your cancellation options.
- Confirm your cancellation.
- Your subscription will end at the end of your current billing period.
- Apple will send you a confirmation email within minutes.
Refund window: If you purchased the Howly subscription within the last 15 days, select "Report a Problem" or "Request a Refund" on the same screen. Apple allows refund requests for first-time subscription charges within 15 days. If you are outside the 15-day window, Apple will typically refuse the refund, but you can still escalate to Apple Support if you believe the charge was unauthorised or the service failed to deliver.
Cancel via google play store (if you subscribed there)
If you use an Android device and subscribed to Howly through the Google Play Store, you must cancel through your Google Play account. Google manages all subscription changes and refunds independently of Howly.
- On your Android device, open the Google Play Store app (the colourful Play icon).
- If you do not have the Play Store app, open your web browser and navigate to play.google.com.
- Select your profile icon (usually in the top-right corner) and choose "Payments and Subscriptions" or "Manage my subscriptions".
- You will see a list of all active subscriptions on your Google account.
- Find Howly and select it.
- The subscription details page will show your plan, next billing date and payment method.
- Select "Cancel Subscription".
- Google will display a cancellation reason form and an option to keep or cancel.
- Answer the reason (optional) and confirm cancellation.
- Your subscription will end at the end of your current billing period.
- Google will send you a confirmation email within minutes.
Refund window: Google allows refund requests for subscription charges within 48 hours of purchase on first-time charges. If you purchased Howly within the last 48 hours and want a refund, select "Request a refund" on the subscription details page instead of "Cancel Subscription". If you are outside the 48-hour window but believe the charge was unauthorised or the service failed, contact Google Play Support directly through the Play Store.
Cancel by contacting Howly support
If you cannot locate the cancellation option in your account dashboard, or if your online cancellation fails to process, contact Howly's support team directly. This method creates a documented record of your cancellation request, which is valuable if a dispute arises later.
- Visit the Howly website and locate the "Contact Us", "Help", "Support" or "Get Help" page.
- This page typically appears in the footer of the website or in the main navigation menu.
- Choose your preferred contact method: email, live chat or a support form.
- Email is the most formal and creates an automatic record; live chat is fastest but harder to prove later.
- Compose your cancellation request clearly.
- State: "I request to cancel my Howly subscription effective immediately" or "at the end of my current billing period".
- Include your full name, email address linked to your account, and account creation date if you know it.
- Specify whether you purchased directly from Howly or through an app store.
- Submit your request and note the date and time.
- If you use live chat, screenshot the entire conversation before closing it.
- If you use email, keep the confirmation of your email being sent.
- Expect a response within 2 to 5 business days.
- Howly will confirm your cancellation in writing and specify your final billing date.
- Ask Howly to confirm in writing that no further charges will be applied after your final billing date.
Yafee strongly advises you to use email or the support form for cancellation requests rather than live chat, because you will have a permanent written record of your request and Howly's response.
Refund eligibility and timescales
Whether you qualify for a refund depends on when you cancel and whether you fall within the specified refund window. This section clarifies what to expect and how to request a refund if you are eligible.
The 7-day direct purchase refund window
If you purchased Howly directly through the Howly website (not via an app store), Howly offers a 7-day refund window from your first payment. Within this window, you can request a full refund of your initial subscription charge. To claim this refund, cancel your subscription and immediately email Howly's support team stating that you cancel within the 7-day window and request a full refund. Include your order number and payment receipt. Howly will process your refund within 10 business days, returning funds to your original payment method.
Refunds outside the 7-day window
After 7 days, Howly treats refunds as discretionary unless you can demonstrate a material failure of service. Examples of material failure include the platform being inaccessible for more than 24 hours, a feature promised at sign-up being removed, or data loss caused by Howly's technical failure. If you believe Howly has materially failed in its service obligations, document the failure (screenshots, timestamps, correspondence) and email support with a refund request citing Section 54 of the Consumer Protection Act. Howly is not obligated to refund, but the company may offer a pro-rata credit toward future months or a discount on a lower plan.
Disputed charges and chargeback rights
If Howly continues to charge you after you cancel, or if a refund is refused and you believe the charge is unlawful, you have the right to dispute the charge with your bank or payment provider. Contact your bank's disputes team within 30 days of the unauthorised charge. Provide your cancellation confirmation email and any written communication from Howly. Your bank will investigate and, if it finds the charge was made after your cancellation, will reverse it and credit your account. This process typically takes 7 to 14 business days.
What happens after you cancel Howly
Cancelling your subscription is not the end of the process. You must take steps to protect your data and confirm that Howly has stopped charging you.
Access and data after cancellation
Once your subscription ends (typically at the end of your current billing period), your access to Howly's premium features will be restricted. You may retain read-only access to your documents and templates for a limited time (often 30 to 90 days), but you will not be able to edit, create or export new content. Download and back up all important documents before your access ends. Export your data in a format you can use elsewhere, such as PDF or Word, to avoid losing critical business information.
Monitor your bank account and payment method
For 60 days after cancellation, monitor your bank account and credit card statements carefully. Check that no charges appear on or after your cancellation date. If you see an unexpected charge from Howly, contact your bank immediately and reference your cancellation confirmation email. Do not delay; your bank's dispute window is typically 30 to 60 days from the charge date.
Uninstall the Howly app (if applicable)
If you downloaded the Howly app to your phone, uninstalling it helps prevent accidental re-subscription through push notifications or app-based prompts. To uninstall, hold down the Howly app icon on your home screen and select "Remove" or "Uninstall". This step is optional but recommended if you do not plan to use Howly again.
Howly pricing and plan comparison
Understanding Howly's pricing structure helps you decide whether cancellation is the right choice or whether downgrading to a lower-cost plan might suit your needs. The table below outlines the typical plans and costs; note that pricing is charged in ZAR (South African Rand) and may vary by region or promotional offer.
| Plan | Monthly cost (ZAR) | Annual cost (ZAR) | Key features | Best for |
|---|---|---|---|---|
| Starter | R99 | R990 | Basic document automation, up to 10 templates, limited integrations | Solo freelancers and micro-businesses testing the platform |
| Professional | R299 | R2,990 | Advanced automation, up to 100 templates, email support, API access | Small businesses with regular document workflows |
| Business | R799 | R7,990 | Unlimited templates, priority support, advanced integrations, white-label options | Larger teams and agencies managing multiple clients |
| Enterprise | Custom pricing | Custom pricing | Bespoke features, dedicated account manager, SLA guarantee, on-premise deployment | Large enterprises with non-standard requirements |
If you are currently on a Business or Enterprise plan but use only a fraction of the features, Yafee recommends downgrading to the Professional plan rather than cancelling entirely. You will retain access to the platform while cutting costs significantly. To downgrade, navigate to your account settings, select "Subscription", and choose "Change Plan" to select a lower tier.
Common mistakes to avoid when cancelling
Cancelling is straightforward once you know the correct steps, but small oversights can leave you exposed to continued charges or lost data. Here are the pitfalls to avoid.
Assuming app store cancellation cancels your account
If you subscribed through the Apple App Store or Google Play Store, cancelling through that store only stops the store's billing. Howly itself may still have your account active and linked to that payment method. Always log into your Howly web account separately and confirm that your subscription status shows as "Cancelled" or "Inactive". If it does not, contact Howly support to ensure your account subscription is fully terminated in their system.
Not downloading your data before access ends
After your subscription expires, Howly typically gives you 30 to 90 days to download your documents. After this grace period, your data may be deleted permanently. Before you cancel, download all documents, templates and any data you may need in the future. Howly usually offers an export function in your account settings; use it to download your data in bulk as a single file or in batches by document type.
Failing to check your bank statement after cancellation
Even after a successful online cancellation, billing errors occur. Some users cancel but continue to be charged because Howly's system did not process the cancellation fully or a payment was scheduled before the cancellation took effect. Check your bank statement 5 to 7 days after your cancellation date to confirm no charge appears. If a charge does appear after your cancellation date, contact Howly immediately and reference your cancellation confirmation. If Howly refuses to refund, escalate to your bank's disputes team.
Cancelling during a promotional period without checking refund terms
If you signed up for a discounted first month or a promotional annual rate, cancelling immediately may trigger a forfeiture of that discount. Some promotions require you to remain subscribed for a minimum period; if you cancel early, Howly may charge you the difference between the discounted and full-price rate. Check your original sign-up email for any promotional terms before cancelling.
Keeping versus cancelling: a quick comparison
Before you cancel, consider whether Howly still delivers value for your business. The table below compares the costs and benefits to help you decide whether to cancel, downgrade or keep your current plan.
| Factor | Keep your plan | Downgrade to a lower plan | Cancel entirely |
|---|---|---|---|
| Best if you use Howly regularly | Yes | If you use fewer features | No, unless migrating to a competitor |
| Monthly cost (Professional plan example) | R299 | R99 (Starter) | R0 |
| Data and account preservation | Full access, unlimited time | Full access within plan limits | 30-90 days read-only access, then deletion |
| Refund eligibility | N/A | N/A | 7 days only; then discretionary |
| Cancellation process | None required | 1 click in account settings | Follow the steps above |
How yafee protects you during cancellation
Yafee is committed to helping South African consumers understand their rights and cancel subscriptions safely. Our platform guides you through each step of the cancellation process, from understanding the Consumer Protection Act to documenting your cancellation for legal protection. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover disputed charges and negotiate with service providers when refunds are refused.
When you use Yafee to initiate your cancellation, we help you generate a formal cancellation letter, track your cancellation confirmation, and monitor your bank account for unauthorised charges. If Howly refuses your refund request, Yafee provides templates to escalate your complaint to the National Consumer Commission and guides you through the formal dispute process. Trust Yafee to stand between you and companies that make cancellation deliberately difficult.
Contact and cancellation address for Howly
If you need to contact Howly directly to cancel or request a refund, use the following address details. Note that Howly's official entity is TSFF Holdings Limited, registered in Cyprus. The company maintains operational and billing offices in the United States. All cancellation and refund requests should be made through your online account or via the contact methods below.
Email contact
Email: [email protected] (or the support email listed on Howly's website under "Contact Us")
In your email, include your full name, account email address, account creation date, and a clear statement: "I request to cancel my Howly subscription effective [date]" or "I request a refund for my subscription charge dated [date]."
Registered entity information
Company: TSFF Holdings Limited
Jurisdiction: Cyprus
Purpose: Use this information only if you need to escalate a formal legal complaint through Cyprus or South African consumer authorities.
Escalation to the national consumer commission
If Howly fails to respond to your cancellation request or refuses a refund you believe is due, lodge a formal complaint with the National Consumer Commission (NCC) in South Africa. The NCC handles consumer complaints against companies trading in South Africa, even if those companies are registered overseas.
Visit the NCC website (ncc.org.za) to submit your complaint online, or contact your provincial consumer protection office. Include copies of your subscription agreement, cancellation request, confirmation of payment, and any correspondence with Howly. The NCC will investigate and, if it finds Howly in breach of the Consumer Protection Act, can order the company to refund you or take other corrective action.
Yafee recommends you gather all evidence before submitting a complaint: screenshots of your account, emails from Howly, bank statements showing charges, and copies of your cancellation confirmation. The stronger your documentation, the faster the NCC can resolve your case in your favour.
Summary and next steps
Cancelling Howly is straightforward if you follow the method that matches how you subscribed. Whether you cancel directly through your account, via the Apple App Store, via Google Play Store, or by contacting support, your cancellation takes effect at the end of your current billing period and stops future charges. You are protected by South Africa's Consumer Protection Act, which grants you a 7-day refund window for direct purchases and refund rights if Howly materially fails to deliver its service. If Howly refuses your refund, you can escalate to the National Consumer Commission or dispute the charge with your bank.
Yafee is here to simplify this process. Use Yafee to generate a formal cancellation letter, track your confirmation, and monitor your bank account for hidden charges. If you encounter resistance from Howly, Yafee provides step-by-step guidance to escalate your complaint to the NCC and protects your consumer rights. Yafee has helped thousands of consumers cancel unwanted subscriptions across South Africa and recover money they thought was lost. Start your cancellation today and take control of your recurring payments.