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Frequently asked questions
Cancel Filmigo: Your Complete Guide
How to cancel Filmigo and reclaim control of your subscriptions
What Filmigo is and why you might want to cancel
Filmigo is a mobile video-editing application that enables you to produce short-form videos using pre-built templates, royalty-free music libraries, visual effects and intuitive editing controls. The service operates on a freemium model: basic features remain free, but premium tiers unlock additional filters, extended music catalogues, advanced effects and the ability to export content without watermarks.
You may cancel Filmigo for legitimate reasons: you have completed your creative projects, you prefer a competitor editing platform, you are consolidating your monthly subscription expenses, or you find the premium tier no longer justifies its cost. Whatever your circumstances, Yafee provides a transparent cancellation pathway so you retain control over your account and billing. Understanding your cancellation options-and your legal protections-ensures you exit the service on your terms.
Filmigo's subscription model explained
Filmigo operates multiple paid tiers that provide access to expanded filters, music tracks, effects libraries and watermark-free export functionality. You can establish a subscription through Apple's App Store, Google Play, or through in-app payment mechanisms. Critically, each platform-Apple, Google, and direct Filmigo billing-operates under distinct cancellation procedures. Your payment method determines which cancellation pathway applies to you, which is why identifying where you subscribed matters before you take action.
Why cancelling matters in south africa
As a South African consumer, you benefit from statutory protections under the Consumer Protection Act, No. 68 of 2008 (CPA). These protections regulate automatic renewal, require transparent billing disclosure and establish your right to cancel without undue obstruction. Yafee recognises these legal safeguards throughout this guide so you understand your exact position when challenging unwanted charges or exercising your right to cancel.
Your consumer rights under south african law
The Consumer Protection Act provides you with explicit safeguards when dealing with recurring digital service charges.
Your 14-day cooling-off period
Under section 14 of the CPA, you hold a 14-day cancellation right-known as a cooling-off period-following any digital service purchase, including app subscriptions. This means if you subscribed to Filmigo and reconsidered your decision within 14 calendar days of purchase, you may request a full refund without penalty or justification. The 14-day window commences on your purchase date, so prompt action is essential if this protection applies to you.
However, this statutory right applies only to purchases made directly from Filmigo (operated by VIDEOSHOW PTE. LTD.). If you subscribed via Apple's App Store or Google Play, those platforms' own refund policies supersede the CPA cooling-off period, though both typically offer equivalent or superior protections. Yafee advises you verify your subscription source before initiating a cancellation claim.
Your right to transparent pricing and renewal terms
Filmigo must disclose your subscription cost, renewal date, cancellation procedure and any relevant terms before you commit payment. If this information is obscured, missing or presented unclearly within the app or its published privacy policy, you have grounds to escalate a complaint to the National Consumer Commission (NCC). Document your subscription activation date and all communications from Filmigo, as these records strengthen any refund or dispute claim. Yafee recommends retaining screenshots of pricing screens and confirmation emails.
Protection against unauthorised recurring charges
If you cancel Filmigo successfully but continue to incur charges to your card, you may dispute those transactions with your bank or payment provider. South African banking regulations require banks to investigate unauthorised or recurring charges within 10 business days of your dispute notification. Retain all receipts, cancellation confirmation messages and bank statements as supporting evidence for your dispute.
Your legal position
You are entitled to cancel Filmigo without loss of refund eligibility within 14 days of subscription (direct purchases only), to receive transparent billing information before paying, and to dispute unauthorised charges through your bank. The National Consumer Commission enforces these rights and will investigate complaints if Filmigo refuses to honour them. Yafee encourages you to escalate to the NCC if Filmigo fails to process your cancellation or refund within 30 days of your request.
Cancellation methods by platform
Your cancellation route depends entirely on which service processed your subscription payment.
Cancelling through apple's app store
If you subscribed via an iOS device (iPhone or iPad), your subscription is managed through Apple, not Filmigo. You must cancel within the App Store itself.
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Open the App Store application on your iOS device.
- Locate and tap your profile icon (circular user avatar) in the bottom-right corner of the screen.
- Select "Subscriptions" from the menu that displays.
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Locate your active Filmigo subscription.
- Scroll through the list of active subscriptions until you identify Filmigo.
- Tap on the Filmigo entry to view its subscription details.
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Initiate cancellation by tapping "Cancel Subscription".
- Apple will display your renewal date and remaining benefits.
- Confirm the cancellation when prompted.
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Retain your cancellation confirmation.
- Apple generates an email confirmation to your registered Apple ID account.
- Screenshot this confirmation or save the email for your records.
Cancelling through google play store
If you subscribed via an Android device using Google Play, your subscription is controlled through Google Play, not Filmigo directly. Follow this pathway to cancel.
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Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions".
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Select Filmigo from your active subscriptions list.
- Find Filmigo in the subscriptions displayed.
- Tap on it to access the subscription management page.
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Tap "Cancel subscription" or "Unsubscribe".
- Google Play will confirm your cancellation date (typically the end of your current billing period).
- Confirm the cancellation action.
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Save your cancellation confirmation.
- Google sends a cancellation confirmation email to your Google Account inbox.
- Retain this email as proof of your cancellation request.
Cancelling a direct Filmigo subscription
If you subscribed directly through Filmigo's in-app payment system or website (not via Apple or Google), you must contact Filmigo's support team. Yafee recommends using the contact methods outlined below to initiate your cancellation.
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Locate Filmigo's customer support contact information.
- Open the Filmigo app and navigate to "Settings" or "Help".
- Look for an email address, contact form or in-app messaging option.
- Note that VIDEOSHOW PTE. LTD. (Filmigo's operator) is headquartered in Singapore; expect communication delays.
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Compose a clear cancellation request email.
- Include your account email address, subscription activation date and the reason for cancellation.
- Request written confirmation of cancellation and any applicable refund status.
- Use formal language: "I hereby request cancellation of my Filmigo subscription effective immediately" or "at the end of my current billing cycle".
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Send your cancellation request to Filmigo's support address.
- Expect a response within 5-10 business days.
- If you receive no reply within 10 days, escalate to the National Consumer Commission or contact your bank to dispute the charges.
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Obtain and file written confirmation.
- When Filmigo confirms your cancellation, save all correspondence.
- This confirmation protects you if future charges appear.
Filmigo subscription pricing and tier comparison
Filmigo offers multiple subscription levels; your cancellation decision may depend on whether the premium benefits justify the cost.
| Subscription tier | Monthly cost (ZAR, approx.) | Key features | Billing cycle |
|---|---|---|---|
| Free (Filmigo Basic) | R 0 | Basic editing, limited effects, watermarked exports | No commitment |
| Filmigo Pro (Monthly) | R 49-79 | Ad-free, full effects library, watermark-free exports | Auto-renews monthly |
| Filmigo Pro (Annual) | R 299-349 | All Pro features, best value if committed | Auto-renews yearly |
| Filmigo VIP | R 99-129 | Premium effects, exclusive templates, priority support | Auto-renews monthly |
Prices vary by country, currency conversion fluctuations and platform (Apple, Google, direct billing). Yafee advises you check your app store for current pricing in ZAR before deciding whether cancellation or downgrade to the free tier suits your needs.
Refunds, timeline and what happens after cancellation
Understanding the refund process and your post-cancellation status prevents confusion and protects your account access.
Refund eligibility and processing timeline
If you cancel within the 14-day cooling-off period (direct Filmigo purchases only), you are entitled to a full refund. Apple and Google typically process refunds within 5-10 business days to your original payment method. For direct Filmigo subscriptions, refund processing may take 15-30 business days due to payment processing delays and VIDEOSHOW PTE. LTD.'s Singapore-based operations. Check your bank or payment app to confirm refund receipt.
What happens to your account and content after cancellation
Cancelling your subscription does not delete your Filmigo account or existing projects. You retain access to the free tier and any videos you created. However, you lose access to premium features: your exports will revert to watermarked versions, and advanced effects become unavailable. Your projects remain stored in the app, so you can resume editing with free tools or re-subscribe later without losing your work.
Downgrading versus cancelling
If you wish to retain some Filmigo functionality, consider downgrading to the free tier instead of full cancellation. You can switch to the free version through the same app store subscription management page. This approach prevents unexpected charges if you decide to resume premium editing in the future. Yafee suggests reviewing your editing needs before making a final cancellation decision.
Common cancellation mistakes to avoid
Cancelling subscription services is straightforward once you know the risks; these missteps are preventable with advance planning.
Mistake 1: cancelling within the app instead of your app store
Many users attempt to cancel Filmigo by navigating the app's settings menu. This action does not cancel your subscription if you subscribed via Apple or Google. You must use Apple's App Store or Google Play Store subscription management-this is the only method that terminates your payment obligation. Cancelling within the Filmigo app itself has no effect on your billing.
Mistake 2: failing to keep cancellation confirmation
After cancelling, immediately screenshot or save your confirmation email. If unexpected charges appear after cancellation, this proof demonstrates that you took action. Without documentation, disputing charges with your bank becomes harder. Yafee recommends keeping cancellation confirmations for at least 12 months.
Mistake 3: cancelling too close to your renewal date
If you cancel on the day before your subscription renews, you may still incur the next charge. Most platforms process renewals at midnight on your renewal date; cancelling after renewal has processed means you lose that payment unless you request a refund within 30 days. Cancel at least 2-3 days before your renewal date to ensure the cancellation is processed in time.
Mistake 4: not checking your bank statement after cancellation
Monitor your bank account or card statement for 30 days after cancellation to confirm no further charges appear. If a charge posts after cancellation, contact your bank immediately to dispute it as a recurring charge made without your consent. Early detection strengthens your refund claim.
Filmigo contact information and escalation
If Filmigo refuses to honour your cancellation or fails to refund within the required timeframe, you have escalation options under South African consumer law.
Direct contact with VIDEOSHOW PTE. LTD.
Filmigo is operated by VIDEOSHOW PTE. LTD., a Singapore-registered entity. The company's principal address and support contacts are typically listed in the app's Settings menu or privacy policy. Send cancellation and refund requests to the email address provided in the app's Help section. Retain all correspondence for escalation purposes.
Escalating to the national consumer commission
If Filmigo fails to respond to your cancellation request within 10 business days or refuses to refund you within 30 days of your valid cancellation claim, lodge a complaint with the National Consumer Commission (NCC). The NCC enforces consumer rights under the CPA and has authority to investigate complaints against service providers, including foreign-based digital platforms. You can file a complaint online at www.nccsa.org.za or contact the NCC Call Centre on 0800 035 001 (toll-free).
Disputing charges through your bank
Your South African bank can reverse unauthorised or disputed charges through the chargeback process. Contact your bank's dispute department if Filmigo continues to charge your account after you have cancelled and requested a refund. Provide your bank with your cancellation confirmation, screenshots of your cancellation request and any correspondence from Filmigo. Your bank must investigate within 10 business days.
Checklist for successful Filmigo cancellation
Use this verification list to confirm you have completed every necessary step before and after cancelling your Filmigo subscription.
| Action | Status | Notes |
|---|---|---|
| Identified your subscription source (Apple, Google or direct) | ✓ | Check your receipt or app store account |
| Confirmed your current renewal date | ✓ | Cancel at least 2-3 days before this date |
| Initiated cancellation on correct platform | ✓ | Do not cancel within the Filmigo app alone |
| Saved cancellation confirmation email or screenshot | ✓ | Essential for refund disputes |
| Verified no charges appeared 5 business days post-cancellation | ✓ | Check your bank statement regularly |
| Retained all documentation for 12 months | ✓ | Support escalation and dispute protection |
Summary and next steps
Cancelling Filmigo requires you to identify your subscription platform, access the correct cancellation mechanism and retain proof of cancellation. If you subscribed via Apple's App Store, cancel through your Apple ID settings. For Google Play subscribers, use your Google Play subscription management interface. Direct Filmigo subscribers must contact VIDEOSHOW PTE. LTD.'s support team by email. South African law provides you with a 14-day cooling-off period (direct purchases), protection against unauthorised recurring charges and the right to escalate disputes to the National Consumer Commission.
Yafee has helped thousands of South African consumers navigate subscription cancellations by providing clear legal frameworks, platform-specific procedures and documentation templates. If Filmigo refuses your cancellation or withholds a refund unjustly, escalate immediately to the NCC or your bank's chargeback division. Your consumer protections under the CPA are enforceable, and Yafee remains committed to ensuring you exercise these rights fully.
Take action today: verify your subscription source, access the correct cancellation platform, and save your confirmation immediately. If you encounter resistance, contact the National Consumer Commission at www.nccsa.org.za or 0800 035 001. Yafee's comprehensive cancellation guides empower you to reclaim control of your subscriptions and your billing.