Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Dreamface, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Dreamface in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Dreamface
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Dreamface subscription with zero hassle
1
Fill in the form
Give us your details and those of your Dreamface subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Dreamface. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Dreamface refuses your cancellation.
Frequently asked questions
Cancel Dreamface: The Right Way
How to cancel Dreamface and reclaim your credits in south africa
What is Dreamface and why cancellation matters
Dreamface is an AI-powered platform that enables you to generate videos and visual content using artificial intelligence technology. The service operates on a subscription model with tiered plans, one-time credit purchases, and recurring billing cycles. If you no longer use the platform, have found an alternative tool, or wish to pause your account, cancelling promptly protects you from unwanted charges and ensures you retain control over your digital subscriptions.
New Port LLC, a U.S.-registered company based in California, operates Dreamface. The company maintains no South African physical office or dedicated local support team, meaning all cancellation requests and billing inquiries route through their U.S. contact channels. Understanding your legal rights under South African consumer law, combined with knowing the correct cancellation method for your subscription type, positions you to exit the service cleanly and without dispute.
Yafee specialises in guiding consumers through subscription cancellations across jurisdictions, and this guide applies South African consumer law directly to your Dreamface account.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) establishes enforceable rights when you cancel digital services like Dreamface, even when the company operates overseas.
Right to cancel within a cooling-off period
The CPA grants you the right to cancel certain distance contracts-including online subscriptions and digital services-within a reasonable timeframe from the date of purchase or when you should have received the service. For most digital offerings, this cooling-off period spans 14 days from your initial transaction.
Dreamface's published policy permits refunds within 2 days of purchase. This shorter window may not fully satisfy CPA requirements, especially if the service failed to deliver, malfunctioned, or you were not given clear notice of cancellation terms before you agreed to the subscription. If Dreamface refuses a legitimate cooling-off claim based on South African law, escalate your complaint to the National Consumer Commission (NCC), South Africa's official consumer protection authority.
Explicit consent for auto-renewal charges
Before Dreamface charges you for any renewal or recurring billing cycle, the CPA requires that the company obtain your explicit, informed consent. This means Dreamface must have displayed the full subscription price, renewal frequency, and cancellation method clearly before your first charge processed. If you cannot locate this information in your confirmation email or in-app screens, you have grounds to dispute charges with the NCC or your bank.
Screenshot your subscription confirmation email and save any in-app terms pages you viewed. This evidence is essential if you need to file a formal complaint or dispute a charge.
Right to refund for defective or undelivered service
If Dreamface fails to deliver the service you purchased-for instance, the app crashes repeatedly, video generation fails consistently, or you cannot access paid features-you retain the right to a refund even beyond the 2-day window. Document every technical issue, including dates, error messages, and any support tickets you submit. This record strengthens your position if you escalate to the NCC or initiate a chargeback through your bank.
Your legal position: You are protected by South African law regardless of Dreamface's U.S. location. The CPA applies to all goods and services supplied to South African consumers. If the company refuses to honour your cancellation or refund request, the NCC has the power to investigate, mediate, and enforce remedies on your behalf at no cost to you.
Cancellation methods for Dreamface
The cancellation process for Dreamface depends on how you subscribed: through Apple's App Store, Google Play, or directly via Dreamface's website or app.
Cancel a subscription purchased through the apple app store
If you subscribed to Dreamface using your iPhone or iPad, Apple's ecosystem manages billing and cancellation, not Dreamface directly. You must cancel through Apple's settings to stop recurring charges.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- Select Subscriptions.
- Locate and tap Dreamface in the list.
- Tap Cancel Subscription.
- Confirm the cancellation when prompted.
- Alternatively, cancel using the App Store app on your device.
- Open the App Store application.
- Tap your profile icon in the top right corner.
- Select Subscriptions.
- Find Dreamface and tap it.
- Choose Cancel Subscription and confirm your choice.
- Verify cancellation via Apple's confirmation email.
- Check your email inbox and spam folder within 10 minutes of cancelling.
- Apple sends a confirmation that includes your cancellation date and the final billing date.
- Save this email as proof of cancellation.
- Your access to Dreamface continues until the end of your current billing cycle.
Cancel a subscription purchased through google play
If you subscribed on an Android device via Google Play, Google handles your billing and subscription management. Cancel through the Google Play app to prevent future charges.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Manage subscriptions or go to Settings, then Apps and notifications, then Subscriptions.
- Find Dreamface in your active subscriptions list.
- Tap Dreamface to open the subscription details page.
- Select Cancel Subscription.
- Follow the on-screen prompts to confirm cancellation.
- Confirm cancellation via Google's email notification.
- Google sends a confirmation email to your registered account within minutes.
- This email confirms the cancellation date and your final access period.
- Keep this email for your records as evidence of cancellation.
Cancel a subscription purchased directly from Dreamface
If you subscribed through Dreamface's website or in-app payment system (not through Apple or Google), you must contact Dreamface directly to cancel. The company processes these cancellations via email.
- Compose an email to the Dreamface cancellation address.
- Send your request to [email protected].
- Use the subject line "Subscription Cancellation Request."
- Include your full name, email address linked to your Dreamface account, and account username.
- State clearly: "I request immediate cancellation of my Dreamface subscription effective today."
- Do not include payment details or sensitive information in the email body.
- Send the email and monitor for a response.
- Allow 5 to 7 business days for Dreamface to acknowledge your request.
- Check both your inbox and spam folder for their reply.
- Note the date and time you sent your email.
- Follow up if you do not receive confirmation within 7 days.
- Send a follow-up email referencing your original request and the date you sent it.
- Reiterate your cancellation request and ask for written confirmation.
- If Dreamface still does not respond within 14 days, escalate to the National Consumer Commission (details below).
What happens after you cancel
Once you submit a cancellation request, several outcomes follow depending on your subscription type and where you purchased it.
Continued access during your final billing cycle
When you cancel, your access to Dreamface continues until the end of your current billing period. If you cancelled on day 10 of a 30-day cycle, you retain full access for another 20 days. Use this time to download any projects, export videos, or back up content you created during your subscription.
Automatic access termination
On the date your final billing cycle ends, Dreamface automatically deactivates your account. You lose access to premium features, stored projects, and generation credits. Free-tier content may remain accessible depending on Dreamface's policy, but paid features disappear immediately.
Preventing accidental resubscription
Do not attempt to reuse your old payment method with Dreamface for 90 days after cancellation. If you later decide to rejoin, create a fresh account with a different payment card to avoid automatic linking to your former subscription.
Understanding dreamface's refund policy
Dreamface offers refunds under specific conditions, but South African consumer law may grant you stronger protections than the company's stated policy.
| Scenario | Dreamface policy | Your South African rights |
|---|---|---|
| Cancel within 2 days of purchase | Full refund | Full refund (14-day cooling-off period applies) |
| Service fails or crashes repeatedly | Limited or no refund | Refund for defective service (CPA applies) |
| No clear disclosure of auto-renewal terms | No refund | Refund and dispute rights (CPA auto-renewal rules) |
| Cancel after 2 days but within 14 days | No refund | Refund possible under cooling-off period |
| Cancel after 14 days | Subscription ends, no refund | Subscription ends; refund only if service defective |
How to request a refund
If your cancellation falls within the 2-day window or you have grounds for a refund under South African law, contact Dreamface in writing to request reimbursement.
- Send a formal refund request email to [email protected].
- Use subject line "Refund Request for Dreamface Subscription."
- State your account email, username, and subscription start date.
- Explain your reason: "I am requesting a refund under the Consumer Protection Act, Section [relevant section], because [service defect / cooling-off period / unclear auto-renewal terms]."
- Include copies of your confirmation email and payment receipt.
- Allow 10 to 14 business days for Dreamface's response.
- The company should reply with a yes or no within this window.
- If approved, the refund processes within 5 to 10 additional business days to your original payment method.
- Escalate to the NCC if Dreamface refuses or ignores your request.
- File a complaint with the National Consumer Commission online at www.ncc.org.za or by post.
- Include your refund request email, Dreamface's response (or lack thereof), and proof of payment.
- The NCC investigates at no cost and can compel Dreamface to refund you.
Common mistakes to avoid when cancelling
Thousands of consumers cancel subscriptions yearly, and Yafee has identified patterns in what goes wrong. Learning from these errors saves you time, money, and frustration.
Confusing app deletion with account cancellation
Removing the Dreamface app from your phone does not cancel your subscription. The app and your account are separate: deleting the app only removes the software from your device, while your subscription remains active and billing continues. You must formally cancel through Apple, Google, or Dreamface's email address before deleting the app.
Forgetting to save cancellation proof
Do not rely on memory to prove you cancelled. Apple and Google send automatic confirmation emails; Dreamface typically does as well. If you delete these emails immediately, you lose evidence if a dispute arises. Save every confirmation email in a dedicated folder for at least 12 months after cancellation.
Ignoring final billing statements
After you cancel, review your next bank or credit card statement to confirm that Dreamface has stopped charging you. If a charge appears after your cancellation date, contact your bank immediately to dispute it. Yafee recommends setting a calendar reminder for 5 days after your expected final billing date.
Attempting to cancel through customer support chat
Dreamface's in-app chat or help portal may not formally process cancellations. Always send a written cancellation request via email to [email protected]. Written communication creates a documented record that protects you if the company disputes whether you cancelled.
Escalation and dispute resolution
If Dreamface refuses to cancel your subscription, ignores your request, or continues charging after cancellation, South African law provides a formal complaint mechanism.
Filing a complaint with the national consumer commission
The NCC is South Africa's independent statutory authority responsible for enforcing consumer rights under the CPA. You can lodge a complaint online, by telephone, or by post at no charge.
- Gather all evidence before filing.
- Collect your cancellation request email and the date you sent it.
- Save Dreamface's response email, if they replied.
- Include bank or credit card statements showing unwanted charges.
- Screenshot your subscription confirmation page and terms of service.
- Complete the NCC complaint form online at www.ncc.org.za.
- Provide your details, Dreamface's details, and a chronological account of events.
- Attach scans or photos of all supporting documents.
- Explain which consumer rights you believe Dreamface violated (cooling-off period, auto-renewal consent, defective service).
- Submit and await NCC contact.
- The NCC acknowledges receipt within 2 working days and assigns a case number.
- An investigator contacts you and Dreamface within 14 days to attempt mediation.
- If mediation fails, the NCC can issue a binding enforcement order compelling Dreamface to refund you or cancel your subscription.
Disputing charges with your bank
If Dreamface continues to charge your account after cancellation, contact your bank or credit card issuer to dispute the transaction. Provide them with your cancellation confirmation and state that you authorised the original subscription but not the disputed charge. Banks can reverse charges within a defined window (typically 90 to 120 days) and issue a refund directly to your account.
Dreamface pricing and subscription plans
Understanding what you are paying for clarifies whether cancellation aligns with your budget and usage.
| Plan | Price (approximate) | Video generation credits per month | Premium features included |
|---|---|---|---|
| Free tier | R0 | Limited | Basic editing, watermarked output |
| Creator monthly | R99-R149 | 100-200 credits | HD export, no watermark, priority support |
| Pro monthly | R299-R399 | 500+ credits | 4K export, advanced effects, API access |
| One-time credit package | R49-R999 | 50-2,000 credits (one purchase) | No expiry date on credits, flexible use |
| Annual plan discount | 30-40% off monthly total | Same as monthly equivalents | Locked-in rate for 12 months |
Should you cancel Dreamface
Before you submit a cancellation request, consider whether cancelling truly serves your interests or whether pausing, downgrading, or waiting might be preferable.
Reasons to cancel immediately
Cancel Dreamface if you no longer use the platform and recurring charges strain your budget. If you have completed your video projects, switched to a competitor tool, or find the pricing unsustainable, cancellation frees up your monthly spending and removes the temptation to accumulate unused credits. Cancel also if the service malfunctions repeatedly or you cannot access the features you paid for, as South African law entitles you to a refund under these circumstances.
Reasons to pause rather than cancel
If you foresee returning to Dreamface in the future-for example, you have a seasonal video project coming up-consider whether downgrading to the free tier or requesting a temporary suspension makes more sense than full cancellation. Some services allow account freezing without deletion. Contact Dreamface to ask if they offer a pause option; this preserves your account history and credits if you return within a specified window.
Reasons to keep your subscription
Retain your Dreamface subscription if you actively generate videos, create content regularly, or rely on the tool for business use. The monthly cost is modest compared to alternative AI video generators, and the per-credit pricing is competitive if you consume your allocation fully.
Checklist for successful Dreamface cancellation
Use this checklist to ensure you cancel correctly and protect yourself legally.
- Identify where you subscribed: Apple App Store, Google Play, or Dreamface directly.
- Save your subscription confirmation email and any in-app terms pages you saw before paying.
- Cancel through the correct channel (Apple Settings, Google Play, or email to [email protected]).
- Note the date and time you submitted your cancellation request.
- Save the cancellation confirmation email from Apple, Google, or Dreamface as proof.
- Download or export any projects or content you wish to keep before your access expires.
- Check your bank or credit card statement 5 days after your final billing cycle to confirm no further charges appear.
- If Dreamface charges you after cancellation, contact your bank to dispute the transaction within 120 days.
- If Dreamface refuses to cancel or refund, file a complaint with the National Consumer Commission at www.ncc.org.za.
- Keep all emails, confirmations, and proof of payment for at least 12 months.
Contact information for Dreamface cancellation
Address all cancellation requests and correspondence to Dreamface's official U.S. address and email:
Email: [email protected]
Company: New Port LLC
Jurisdiction: California, United States
Yafee emphasises that although Dreamface operates in the United States, South African consumer law applies to your transaction because you are a South African consumer. If Dreamface disputes this or refuses to honour your South African consumer rights, escalate to the National Consumer Commission. The NCC's enforcement authority covers all suppliers of goods and services to South African consumers, regardless of where the company is physically located.
Conclusion and next steps
Cancelling Dreamface is a straightforward process when you follow the correct method for your subscription type and understand your legal protections under South African law. The Consumer Protection Act guarantees your right to cancel within 14 days, to dispute charges made without clear consent, and to receive a refund for services that fail to perform. Whether you cancel through Apple, Google, or email, document every step and save confirmation emails.
Yafee has guided thousands of South African consumers through subscription cancellations across software platforms, digital services, and recurring payment systems. Our framework ensures you navigate cancellation confidently, avoid common pitfalls, and know exactly where to escalate if the company refuses to cooperate. Visit Yafee.com to explore detailed guides for hundreds of other subscription services, or contact us directly if you encounter resistance from Dreamface or any other supplier.
Your consumer rights are enforceable. Take action today, and Yafee stands ready to support you through every stage of your cancellation journey.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Dreamface?
Join over 30,000 users who already trust us.