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Frequently asked questions
Cancel Cv Genius: The Right Way
How to cancel CV Genius and protect your money in south africa
What CV Genius is and why you might want to cancel
CV Genius is a subscription-based CV and resume builder that helps you create professional documents using templates, editing guidance and formatting tools. You access the service via a web account, though it may also be promoted through mobile app stores. The platform targets job seekers who want a polished CV without building one from scratch.
If you've decided the service no longer meets your needs, you have clear rights under South African consumer law to cancel and potentially claim a refund. Yafee understands that subscription services don't always deliver what you expected, and we're here to walk you through your cancellation options step by step.
Who typically uses CV Genius
Job seekers seeking quick, template-based CV creation commonly turn to CV Genius. The service appeals to individuals who want professional formatting support without the time investment of building a document from zero. If you've already created your CV and no longer need ongoing access, or if you've found a competitor tool you prefer, cancellation is straightforward.
Common reasons to cancel CV Genius
You might cancel CV Genius for several practical reasons: you've already created your CV and no longer need recurring access, you found a competitor tool that better suits your needs, unexpected charges appeared on your account, or the templates didn't meet your expectations. Whatever your reason, your right to cancel is protected by the Consumer Protection Act 68 of 2008 (South Africa), which grants you the right to cancel distance contracts within a specified period.
Your legal position under south african consumer law
Your right to cancel CV Genius rests on specific legal foundations that protect you as a consumer in South Africa.
Consumer protection act 68 of 2008 and your cancellation rights
The Consumer Protection Act 68 of 2008 (the CPA) is South Africa's primary consumer protection legislation. Under section 48 of the CPA, you have the right to cancel a distance contract (including online subscriptions) within 10 business days of conclusion, provided you have not yet received the goods or services in full. Furthermore, if CV Genius charges you for a service that fails to meet the description on their website, you may have grounds to cancel and claim a refund under section 55 of the CPA, which requires all goods and services to be of good quality and fit for purpose.
In accordance with the CPA, CV Genius is obliged to provide you with clear cancellation terms in their Terms of Use and Privacy Policy. Consequently, when you cancel, they must process your request promptly and refund any amounts you've paid in advance within a reasonable timeframe.
Your legal position
You have the right to: Cancel your CV Genius subscription within 10 business days of purchase if you have not yet received the service. You also have the right to cancel at any time if CV Genius fails to deliver the service as described, or if automatic renewal charges are applied without your explicit prior consent. The National Consumer Commission (NCC) is South Africa's enforcement body; if CV Genius refuses to honour your cancellation, you may lodge a complaint with the NCC at [email protected].
Methods to cancel CV Genius and which works best
CV Genius offers multiple cancellation routes depending on how you purchased your subscription and what device you use.
Cancel directly through the CV Genius website (recommended)
Cancelling via the official website is your fastest and most transparent option. You receive immediate confirmation and can verify your cancellation status instantly, giving you direct control and a clear audit trail for your records.
- Visit the CV Genius website and log into your account using your registered email address and password.
- If you've forgotten your password, use the "Forgot Password" link on the login page.
- Navigate to "Account Settings", "My Account" or "Manage Subscription". The exact label varies, but it is always in your account dashboard.
- Look for a section labelled "Billing", "Subscription" or "Payment Methods".
- Find the "Cancel Subscription", "End Plan" or "Stop Renewal" button. This is typically positioned near your current plan details.
- Do not click "Pause" or "Temporarily Stop" unless you intend to resume later - these options do not cancel your subscription permanently.
- Click the cancellation button and read the on-screen prompts carefully.
- CV Genius may ask you why you're leaving; answer honestly, but do not feel obligated to complete this survey.
- Review the final confirmation message. CV Genius will display your current access end date and final billing date.
- Note that cancellation typically takes effect at the end of your current paid period, not immediately.
- Screenshot or save your confirmation page for your records before closing the browser. Include the confirmation number and date if provided.
- If you do not receive a confirmation email within 24 hours, contact CV Genius support to verify your cancellation was processed.
Cancel if you subscribed through apple app store or google play
If you signed up for CV Genius through a mobile app, your subscription is still managed through the CV Genius website account, not through the app store itself. There is no separate cancellation process in the App Store or Google Play; you must cancel via your account on their website to stop automatic renewals and avoid future charges.
- Open your web browser and visit the CV Genius website (not the mobile app).
- Avoid logging in through the app, as this may not give you access to subscription settings.
- Log into your CV Genius account using your email and password.
- Use the same email address you provided to Apple or Google when purchasing the subscription.
- Navigate to "Account Settings" and locate your subscription or billing section.
- Look for "Active Subscriptions" or "Current Plan".
- Follow the same cancellation steps listed in the previous section.
- Confirm that automatic renewal is switched off once your cancellation is complete.
- Verify your cancellation by logging out and back in. Your subscription status should show "Cancelled" or "Ending on [date]".
- Do not rely on the App Store or Google Play to show cancellation status; the CV Genius website is the source of truth.
Critical warning: Cancelling only within the Apple App Store or Google Play will not cancel your CV Genius subscription. You will continue to be charged for automatic renewals until you cancel directly through the CV Genius website. Many users make this mistake and end up paying for one or more additional billing cycles unnecessarily.
What happens immediately after you cancel
Understanding what changes after you submit your cancellation request prevents confusion and helps you manage your access and billing accurately.
Your access during the notice period
In most cases, cancellation takes effect at the end of your current billing cycle, not immediately. This means you retain full access to CV Genius until that date arrives. If you paid for access through 31 March 2024, for example, your cancellation will process on 31 March 2024, and you will lose access on 1 April 2024. CV Genius will confirm this end date in your cancellation confirmation email.
Automatic renewal and what to monitor
Once you cancel, CV Genius should disable automatic renewal on your account. However, Yafee recommends that you monitor your bank or credit card statements for the next two billing cycles to ensure no further charges appear. If a charge appears after your cancellation date, contact CV Genius immediately and request a refund, citing your cancellation confirmation number.
Data and account retention after cancellation
Your CV documents and account data typically remain accessible for a grace period after cancellation (often 30 to 90 days). Download or export any documents you wish to keep before this period expires. Yafee advises that you do not assume your documents will be available indefinitely after cancellation; check CV Genius's privacy policy for their data retention schedule.
Claiming a refund for CV Genius
Your right to a refund depends on when you cancel and the reason for your cancellation.
Refunds within the 10-business-day cooling-off period
If you purchased CV Genius within the last 10 business days and have not yet received the service in full, you are entitled to a full refund under section 48 of the Consumer Protection Act 68 of 2008. Submit a cancellation request immediately, and CV Genius must refund your payment within 15 business days of your cancellation date.
Refunds after the cooling-off period
If you cancel after 10 business days have passed, you are not automatically entitled to a refund under the cooling-off period. Nevertheless, you may still claim a refund if:
- CV Genius failed to deliver the service as described on their website (breach of section 55 of the CPA).
- Automatic renewal charges were applied without your explicit prior written consent.
- CV Genius charged you twice for the same billing period due to a system error.
- You cancelled in writing and can prove CV Genius did not process your request within a reasonable timeframe.
How to request a refund
Contact CV Genius support in writing (email or registered letter) and request a refund. Provide your account email, cancellation confirmation number, and the reason for your refund claim. Keep a copy of your correspondence and any supporting evidence (screenshots, payment confirmations, cancelled billing cycles). If CV Genius denies your refund claim and you believe they have breached the Consumer Protection Act, you may escalate your complaint to the National Consumer Commission (NCC) at [email protected] or lodge a case through the Small Claims Court if your claim is under R15,000.
Pricing and billing details for CV Genius
Understanding CV Genius's cost structure helps you calculate refunds and verify that you have not been overcharged.
| Plan type | Billing frequency | Typical cost (ZAR) | Key features |
|---|---|---|---|
| Monthly subscription | Every month | Approximately R99-R149 | Full template access, editing tools, exports |
| Annual subscription | Every 12 months | Approximately R899-R1,299 | Discounted rate, same features as monthly |
| Free trial | Limited time | R0 | Restricted template access, no exports |
| Pay-per-use | One-time payment | R149-R399 | Single CV download, no ongoing access |
Note: Pricing is approximate and may vary based on promotional offers. Yafee recommends checking your CV Genius invoice or billing statement to confirm your exact charges before submitting a refund claim.
Common mistakes when cancelling CV Genius
Cancellation feels straightforward, but small errors can cost you money or delay your exit from the service. Here are the traps to avoid.
Cancelling only in the app, not on the website
Many users uninstall the CV Genius app from their phone and assume this cancels their subscription. It does not. Uninstalling an app is not the same as cancelling a subscription. You must log into the CV Genius website and click "Cancel Subscription" in your account settings. If you skip this step, your automatic renewal charges will continue, and you will be billed again without warning.
Confusing "pause" with "cancel"
Some subscription services offer a "Pause Subscription" option, which temporarily halts billing but keeps your subscription active. Do not click "Pause" unless you intend to resume later. If you select "Pause", your subscription will automatically restart after the pause period ends, and you will be charged again. Click "Cancel" or "End Subscription" only.
Not saving your cancellation confirmation
If CV Genius later disputes your cancellation or charges you again, your confirmation email is your proof. Do not rely on your memory or browser history. Screenshot the confirmation page, save the confirmation email to a folder, and note the confirmation number and date. This evidence protects you in disputes with CV Genius or complaints to the National Consumer Commission.
Assuming immediate cancellation
Many users cancel and expect access to end the same day. In reality, most subscriptions end at the close of your current billing cycle. If you paid for access through 15 April 2024, your cancellation takes effect on 15 April 2024, not the day you click "cancel". Check your confirmation message for the exact end date.
Forgetting to monitor your bank statements
After you cancel, check your bank or credit card statements for the next 60 days to ensure no further CV Genius charges appear. If an unwanted charge shows up, contact your bank immediately to dispute it and request a chargeback. Yafee also recommends contacting CV Genius support in writing to document the error.
Timeline and what to expect after cancellation
A clear timeline helps you understand when your cancellation takes effect and when you should expect a refund (if applicable).
| Event | Timeline | What you should do |
|---|---|---|
| You submit cancellation request | Day 1 | Screenshot confirmation page and save confirmation email |
| Confirmation email arrives | Within 24 hours | Check email (including spam folder) and verify your cancellation end date |
| Access to CV Genius continues | Days 2-End of billing cycle | Download or export any documents you wish to keep |
| Cancellation takes effect | End of your paid period | Verify you cannot log in; check that no new charge appears |
| Refund processed (if applicable) | Within 15 business days of cancellation | Monitor your bank account; if refund does not arrive, contact CV Genius |
| Final check of bank statements | 60 days after cancellation | Ensure no further charges from CV Genius appear |
Escalating your complaint if CV Genius refuses to cancel
If CV Genius ignores your cancellation request or continues to charge you after you have cancelled, you have legal recourse.
Step 1: document everything and contact support in writing
Send a formal written request to CV Genius support via email. Include your account email, order number (if available), cancellation confirmation number, and copies of the charges you dispute. Request confirmation of your cancellation and a refund within 10 business days. Keep a copy of this email for your records.
Step 2: request a chargeback from your bank
If CV Genius does not respond within 10 business days or refuses your refund request, contact your bank or credit card provider. Request a chargeback (a reversal of the disputed charge). Provide your bank with a copy of your cancellation confirmation, your email to CV Genius, and evidence of the unwanted charge on your statement.
Step 3: lodge a complaint with the national consumer commission
If your bank's chargeback is unsuccessful or if you wish to pursue legal action, lodge a formal complaint with the National Consumer Commission (NCC). Contact them at [email protected] or visit their website at www.thencc.org.za. The NCC investigates breaches of the Consumer Protection Act 68 of 2008 and can compel CV Genius to refund your money and pay penalties.
Step 4: consider the small claims court
If your claim is below R15,000 and you wish to pursue the matter further, you may file a case in the Small Claims Court. Small Claims Court is informal, affordable and does not require a lawyer. Bring your cancellation confirmation, email correspondence, and bank statements as evidence. The court can order CV Genius to refund you and cover your legal costs.
Why you should act now to cancel CV Genius
Every day you delay cancellation, your CV Genius subscription continues to renew, and your bank account is charged again. If your next billing date is within the next 7 days, cancelling today saves you money. Furthermore, if you are within the 10-business-day cooling-off period and unhappy with the service, cancelling now ensures you receive a full refund.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these clear, legal steps. Use the method that works best for you, document your cancellation confirmation, and monitor your bank statements for 60 days. If CV Genius refuses to honour your cancellation, escalate to the National Consumer Commission or your bank without delay.
Cancellation address and contact details for CV Genius
If you need to contact CV Genius by post, use the address listed in their Terms of Use or Privacy Policy. Yafee recommends cancelling via the website first, but if you require a mailing address for formal correspondence or a chargeback dispute, request this information from CV Genius support or check their website footer.
For further guidance on your consumer rights or to escalate a complaint, contact the National Consumer Commission (NCC) at [email protected], or visit www.thencc.org.za. The NCC is South Africa's official enforcement body for consumer protection and will support your claim if CV Genius breaches the Consumer Protection Act 68 of 2008.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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