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Cancel Centr: Your Complete Step-by-Step Guide
How to cancel your Centr subscription in south africa: your complete legal guide
What Centr is and why you might cancel
Centr is a subscription-based fitness and wellness platform that delivers trainer-led workouts, personalised meal plans and mindfulness content through a mobile app and web interface. You access everything through iOS, Android or your web browser, paying a monthly subscription in South African Rand (ZAR).
If Centr isn't delivering the value you expected, or your fitness priorities have shifted, cancelling is straightforward. Yafee helps thousands of South African consumers navigate subscription cancellations every month, and Centr is no exception. Understanding your cancellation options upfront means you avoid unnecessary charges and keep control of your money.
Core Centr features and what you're paying for
Centr bundles fitness programming (from strength training to cardio), nutrition guidance (customised meal plans) and wellness tools (meditation, sleep programs). The platform targets people seeking integrated health coaching rather than standalone workout apps. Your progress and preferences sync across devices, so you can start a workout on your phone and continue on your computer.
Why understanding cancellation matters
Subscription services charge automatically unless you actively cancel before renewal. Centr will continue billing your payment method on your renewal date unless you take deliberate action. Knowing exactly when and how to cancel ensures your money stays in your account instead of funding a service you no longer use. Yafee empowers you to take control of recurring charges before they happen.
Your legal position under south african consumer law
Your cancellation rights are protected by the Consumer Protection Act 68 of 2008, which governs all distance contracts and subscription services sold in South Africa. This legislation grants you the right to cancel a subscription service within a reasonable timeframe, provided you follow the service provider's published cancellation procedure.
What the consumer protection act 68 of 2008 guarantees you
Under section 48 of the Consumer Protection Act, Centr must provide you with clear, accurate information about cancellation terms before you purchase. The company must also supply you with a means of cancellation that is easy, accessible and free of charge. If Centr's cancellation process is hidden, unclear or deliberately difficult, you have grounds to lodge a complaint with the National Consumer Commission (NCC).
Furthermore, section 14 of the Consumer Protection Act entitles you to cancel any subscription within 14 calendar days of concluding the contract, even if you change your mind. This is known as the "cooling-off period". If you cancel within this window, Centr must refund your money in full, minus any non-refundable service fees clearly disclosed at purchase.
How yafee supports you if Centr refuses to cancel
If Centr declines your cancellation request or fails to process it within the required timeframe, you have a formal escalation route. Yafee advises consumers to file a complaint with the National Consumer Commission (NCC), South Africa's statutory enforcement body. The NCC investigates unfair contract terms and unlawful billing practices at no cost to you.
Gather evidence of your cancellation request (email screenshots, dates and times) and Centr's response (or non-response). Submit this documentation to the NCC at [email protected] or visit their website at www.thencc.org.za. The NCC has the power to order refunds and levy penalties against non-compliant service providers.
Current Centr pricing in south africa
Centr pricing varies slightly depending on which app store or website you use and any active promotions. Here's what you'll see in the South African market across different billing periods.
| Plan | Price (ZAR) | Billing period | Platform |
|---|---|---|---|
| 1 Month Standard | R329.99 | Monthly | Web / App Store |
| 1 Month Foundation | R269.99 | Monthly | App Store variant |
| 3 Month plan | R899.99 approx. | Quarterly | Web / App Store |
| Annual plan | R2999.99 approx. | Yearly | Web / App Store |
| Free trial | R0 | 7-14 days | All platforms |
Prices fluctuate by promotion and app store listing. Always check your actual billing invoice to confirm the exact amount you're being charged before you cancel, so you can dispute any unexpected charges through Yafee's refund guidance.
How to cancel Centr via email (fastest method)
Cancelling through direct email contact with Centr support is the most reliable method and creates a clear paper trail for your records. Email-based cancellation typically processes within 24-48 hours and gives you documented proof of your request.
Step 1: compose your cancellation email
Open your email client and compose a new message addressed to Centr's support team. Use clear, direct language to minimize processing delays.
- Send your email to [email protected]
- Use the subject line: "Cancel my Centr subscription"
- Include your full name, the email address linked to your Centr account and your account creation date (if available)
- Request written confirmation of your cancellation date and final billing date
Step 2: state your cancellation intent clearly
In the body of your email, use direct language that leaves no room for misinterpretation. A clear statement prevents processing errors and disputes.
- Write: "I wish to cancel my Centr subscription effective immediately."
- Request: "Please confirm the cancellation date and my final billing date in your reply."
- Ask for confirmation: "Please provide written confirmation once the cancellation is processed."
Step 3: send and await confirmation
Send your email and monitor your inbox for a response. Centr's support team typically replies within one business day.
- Expect confirmation within 24-48 hours
- Centr will confirm your cancellation date and final billing date
- Save all email correspondence for your records
- If you do not hear back within 48 hours, send a follow-up email referencing your original request
How to cancel Centr via the app or web portal
If Centr offers in-app or web-based cancellation controls, you can cancel directly through your account settings. This method provides instant processing and immediate confirmation on your screen.
Step 1: log into your account on the web or app
Access your Centr account using your registered email address and password.
- Open centr.com or launch the Centr mobile app
- Enter your login credentials
- Ensure you are logged into the correct account (the one you wish to cancel)
Step 2: navigate to account settings and subscription options
Locate your subscription management area. This is usually found in your account profile or settings menu.
- On web: Click your profile icon (top-right corner), then select "Account" or "Settings"
- On mobile: Tap the menu icon, then navigate to "Account" or "Subscription"
- Look for a section labelled "Billing", "Subscription" or "Membership"
Step 3: select the cancel subscription option
Find and click the cancellation control. Centr will prompt you to confirm your intent to cancel.
- Click "Cancel Subscription" or "End Membership"
- Centr may ask why you are cancelling (optional feedback)
- Confirm your cancellation when prompted
- Take a screenshot of the confirmation screen for your records
Step 4: verify cancellation confirmation
Immediately after cancellation, Centr should display an on-screen confirmation and send you a confirmation email to the address on file.
- Check your email inbox within a few minutes for a cancellation confirmation
- Note the cancellation date and final billing date in the confirmation
- Retain this email for your records
- Log out of your account
Refunds and billing after you cancel
Your refund eligibility depends on when you cancel relative to your next billing date. The Consumer Protection Act 68 of 2008 requires pro-rata refunds for unused portions of your subscription if you cancel mid-cycle.
Refunds within the 14-day cooling-off period
If you cancel within 14 calendar days of your purchase, you are entitled to a full refund of all amounts paid, minus any service fees explicitly disclosed at purchase. Centr must process this refund within 10 business days.
- Calculate the refund from your original purchase date (day 1) to your cancellation date (day of request)
- Request your refund in writing: "I am cancelling within the 14-day cooling-off period and request a full refund."
- Expect the refund to your original payment method within 10 business days
- Check your bank statement to confirm receipt
Refunds after the 14-day period
If you cancel after 14 days, you are entitled to a pro-rata refund for any unused days in your billing period, provided you gave Centr clear notice before your next renewal date.
- Example: If your annual plan renews in 5 days and costs R2999.99 for 365 days, you are entitled to a refund of approximately R41.10 (5 days ÷ 365 days × R2999.99)
- Centr will apply this refund to your account or issue it to your original payment method
- If you cancel on the renewal date itself, your account will not renew and you owe nothing further
What to do if your refund doesn't arrive
Refund delays occasionally occur due to payment processor issues. If your refund does not appear within 10 business days, escalate immediately.
- Send a follow-up email to [email protected] referencing your original cancellation request and requesting a refund status update
- Include the date you cancelled, your expected refund amount and your bank account details
- If Centr does not respond within 5 business days, file a complaint with the National Consumer Commission at [email protected]
- Yafee can guide you through this escalation process and help you document your case
Common mistakes to avoid when cancelling Centr
Cancelling a subscription is straightforward, but a few common missteps can delay processing or leave you vulnerable to unwanted charges. Yafee has helped thousands of South African consumers avoid these pitfalls.
Mistake 1: deleting the app without cancelling your subscription
Removing Centr from your phone does not cancel your subscription. Centr will continue charging you on your renewal date because the subscription contract remains active. Always cancel through Centr's official channels before deleting the app.
Mistake 2: cancelling too close to your billing date
If you cancel within 24 hours of your renewal date, Centr's billing system may process your renewal payment before your cancellation takes effect. To avoid an unwanted charge, cancel at least 2-3 days before your renewal date. Check your renewal date in your account settings or previous billing email.
Mistake 3: failing to save your cancellation confirmation
If you cancel via email, retain all correspondence. If you cancel via the app, screenshot the confirmation screen. Without documented proof, you cannot dispute a charge if Centr mistakenly re-bills you. Yafee advises all consumers to keep cancellation records for at least 12 months.
Mistake 4: not checking your bank statement after cancellation
Verify that Centr's charges stop after your cancellation date. Check your bank or payment app 5-10 days after your expected final billing date. If an unwanted charge appears, contact Centr immediately with your cancellation confirmation and request a refund.
After you cancel: what happens next
Cancelling your Centr subscription is complete, but a few administrative steps ensure a clean break. Yafee recommends confirming these details within 5-10 days of cancellation.
Verify your account access ends
Your Centr account will become inactive on your cancellation date. You will no longer be able to access workouts, meal plans or mindfulness content after that date.
- Log into your account on the day after your cancellation to confirm access is revoked
- If you can still access content after your final billing date, contact Centr immediately
- Screenshot this confirmation for your records
Monitor your payment method for unwanted charges
Your payment method (credit card, debit card or digital wallet) should no longer be charged by Centr after your final billing date. Monitor your account closely for the first 30 days after cancellation.
- Check your bank statement or app within 5-10 days of your final billing date
- Confirm that no new charges from Centr appear
- If a charge occurs after cancellation, contact Centr and request an immediate refund
- If Centr refuses, file a complaint with your bank and the National Consumer Commission
Delete the app if you no longer need it
Once your subscription is cancelled and access is confirmed inactive, you can safely delete the Centr app from your devices.
- Hold down the Centr app icon on your home screen
- Select "Remove App" or "Delete"
- Confirm the deletion
- Repeat for all your devices (phone, tablet, etc.)
When to escalate your cancellation to the national consumer commission
Yafee recommends escalating to the National Consumer Commission if Centr fails to honour your cancellation request or refuses to process your refund. The NCC is South Africa's statutory consumer protection authority and investigates disputes at no cost to you.
Situations that warrant escalation
You have grounds to lodge a formal complaint if any of the following occur:
- Centr does not respond to your cancellation request within 5 business days
- Centr confirms your cancellation but continues charging you after your final billing date
- Centr refuses to refund you a pro-rata amount for unused service after your cancellation
- Centr's cancellation process is deliberately difficult, hidden or requires payment
- Centr claims your cancellation never arrived (you have email confirmation)
How to file a complaint with the national consumer commission
Gather your evidence and submit a formal complaint. The NCC will investigate and take enforcement action if Centr has violated the Consumer Protection Act.
- Collect all evidence of your cancellation request and Centr's response (or lack thereof)
- Screenshots of in-app cancellation confirmations
- Email correspondence with Centr
- Bank statements showing unwanted charges after your cancellation date
- Copies of your service agreement or terms and conditions
- Compose a detailed complaint letter that outlines what happened
- State the date you requested cancellation
- Explain Centr's response (or non-response)
- List all amounts charged after your cancellation date
- Request a full refund of unwanted charges
- Describe the impact on you (wasted money, stress, etc.)
- Submit your complaint to the National Consumer Commission by email
- Email: [email protected]
- Subject line: "Complaint: Centr - [your name]"
- Attach all evidence (screenshots, emails, bank statements)
- Keep a copy of your submission for your records
- Await the NCC's response and investigation
- The NCC will investigate your complaint within 30 business days
- Centr will be contacted and required to respond to the NCC
- You will be notified of the outcome and any enforcement action taken
Cancellation checklist and what to keep
Use this checklist to ensure your cancellation is complete and properly documented. Yafee recommends retaining all records for 12 months after cancellation.
| Task | Completed | Document to retain |
|---|---|---|
| Sent cancellation request via email | Yes / No | Email copy and Centr's reply |
| Received cancellation confirmation from Centr | Yes / No | Confirmation email with cancellation and final billing dates |
| Verified account access is revoked | Yes / No | Screenshot of inactive account or "access denied" message |
| Checked bank statement for unwanted charges | Yes / No | Bank statement or payment app screenshot showing no Centr charge |
| Deleted Centr app from all devices | Yes / No | Not required (completion is sufficient) |
| Received refund (if applicable) | Yes / No | Bank statement or email confirmation of refund |
Contacting Centr and official addresses
If you need to contact Centr for any reason related to cancellation, refunds or account management, use the following contact details. Yafee recommends all correspondence be sent in writing (email) so you retain a record of your communication.
Primary contact methods
- Email support: [email protected]
- Expected response time: 24-48 hours for cancellation requests
- Website: centr.com
Escalation and complaints (if Centr does not respond)
- National Consumer Commission: [email protected]
- NCC website: www.thencc.org.za
- NCC response time: 30 business days for investigation
Summary: taking control of your Centr subscription
Cancelling your Centr subscription is your legal right under South African consumer law, and the process is designed to be simple and cost-free. Whether you cancel via email, the app or the web portal, you are protected by the Consumer Protection Act 68 of 2008, which guarantees you a 14-day cooling-off period, clear cancellation procedures and pro-rata refunds for unused service.
The most reliable method is email cancellation to [email protected], which creates a documented record of your request. Send a clear, direct message stating your intent to cancel, include your account details and request written confirmation of your cancellation and final billing dates. Expect a response within 24-48 hours.
After cancellation, verify that your account access is revoked and monitor your bank statement for the next 30 days to ensure no unwanted charges appear. If Centr fails to honour your cancellation or continues billing you after your final date, escalate immediately to the National Consumer Commission at [email protected]. The NCC will investigate for free and has the power to order refunds and levy penalties against non-compliant service providers.
Yafee has helped thousands of South African consumers cancel subscriptions successfully, and we are here to support you if disputes arise. Keep all cancellation correspondence for 12 months, and do not hesitate to file a complaint with the NCC if Centr refuses to respect your legal rights. Your money is yours to control, and cancelling a subscription you no longer use is a straightforward exercise of that control.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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