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StarNow is a talent discovery platform that connects performers, models, actors, singers, dancers and other creative professionals with casting opportunities, auditions and paid work across film, television, theatre and commercial projects. You build a profile, upload your portfolio and reels, then apply for listings posted by casting directors and production companies seeking talent.
Many performers find value in StarNow; others discover the platform doesn't generate sufficient opportunities for their career stage, or that subscription costs outweigh the work secured. Whether you've found representation elsewhere, hit budget constraints or simply realised the service doesn't match your needs, you have clear legal rights as a South African consumer to cancel without penalty. This guide walks you through cancelling StarNow and protecting your position under South African law, with expert support from Yafee available at every step.
StarNow attracts actors, models, photographers, dancers, singers and other creative professionals seeking casting opportunities. Casting directors and production companies use the platform to post roles and discover talent. Some performers maintain active profiles for years; others cancel after a few months when the fit isn't right or opportunities dry up.
Your reasons for cancelling are usually legitimate. You might exit because you've secured representation, landed a permanent role, shifted career focus or found better value elsewhere. Budget constraints are equally valid: if you're paying a monthly subscription but earning nothing from StarNow listings, cancellation makes financial sense. You may also cancel if the platform's features no longer suit your needs or if you've discovered competing services with better job quality or frequency.
Before you cancel, understand the statutory protections that apply to your StarNow subscription.
South Africa's Consumer Protection Act (CPA) 2008 gives you explicit cancellation rights for recurring subscriptions. The CPA requires service providers like StarNow to display cancellation terms clearly and to make the cancellation process as easy as the signup process. This is a fundamental consumer right-not a courtesy.
If you signed an online subscription agreement (a "distance contract" under the CPA), you have the right to cancel within a five business day cooling-off period from the date you entered the agreement. You can also cancel at any time after that period by providing written notice in the manner specified in your terms, subject to any charges lawfully accrued up to the date of cancellation.
You have the right to cancel your StarNow subscription at any time by providing written notice. StarNow must honour that cancellation request before the next billing cycle processes. If you discover you've been double-billed, charged in error or if StarNow failed to disclose cancellation terms clearly, you can demand a refund immediately under the CPA. If StarNow refuses a legitimate refund or makes cancellation deliberately difficult, you can escalate to the National Consumer Commission (NCC) or your provincial consumer protection authority without cost.
StarNow is required to acknowledge your cancellation request within a reasonable timeframe (typically 5 business days), process the cancellation before your next billing date and provide transparent refund terms in plain language. They cannot charge you after you've cancelled or impose hidden penalties. They must also confirm cancellation in writing to your registered email address.
Yafee recommends documenting your cancellation request and any response from StarNow, especially if you believe you're entitled to a refund. Keep screenshots, emails and payment records as evidence should you need to escalate.
StarNow offers several subscription options, with pricing varying by location, account type and promotional offers available at the time you subscribed.
| Plan type | Billing cycle | Features included | Refund eligibility |
|---|---|---|---|
| Monthly basic | Month-to-month | Profile access, apply for listings, portfolio upload | No refund (except billing errors) |
| Quarterly | Every three months | All basic features, discounted rate | Full refund within 30 days of purchase |
| Annual premium | Yearly billing | Priority support, featured profile, direct messaging | Full refund within 14 days; pro-rata refund after |
| Casting director/producer tier | Monthly or annual | Post listings, access candidate database, messaging | No refund (service-specific terms) |
If you purchased an annual plan and cancel within 14 days, you're entitled to a full refund under the CPA cooling-off period. After 14 days, StarNow may offer a pro-rata refund (refunding the unused portion of your subscription) depending on their terms, but they're not legally required to do so.
Cancelling StarNow involves submitting a cancellation request through the correct channel and following up to ensure it's processed before your next billing date.
Log into your StarNow account using your registered email address and password. Navigate to your account settings (usually found in the top-right menu under "Profile" or "Settings"). Look for a section labelled "Subscription", "Billing" or "Account Management". Note your billing date, subscription type and current plan name. Take a screenshot of this information for your records.
StarNow typically offers three cancellation routes:
If you can access your account settings and find a "Cancel Subscription" button, use that first-it's the quickest route and generates an automatic confirmation. If that option isn't available or fails, proceed to email or postal cancellation.
If cancelling online, click the "Cancel Subscription" button in your account settings and confirm your decision when prompted. StarNow will ask for a reason (optional) and offer you a chance to pause instead of cancel. Disregard these prompts if you've decided to exit; proceed with cancellation.
If cancelling by email, compose a message to StarNow's support address (typically [email protected] or [email protected]) with the subject line "Cancellation Request" and include:
Send the email from the email address registered with your StarNow account. Do not send from a different address. Yafee recommends using "send with read receipt" or requesting confirmation so you have proof of delivery.
Within two business days of submitting your cancellation request, StarNow should send you a confirmation email stating:
If you don't receive confirmation within three business days, follow up with a second email marked "URGENT: Cancellation Confirmation Needed" and include your first cancellation request email as an attachment. Keep all correspondence in one folder.
Check your email and bank statements five days after your cancellation effective date. Confirm you were not charged after the cancellation date. If StarNow continues billing you after cancellation, that's a breach of the CPA, and you can demand an immediate refund plus compensation.
If email and online methods fail or if you want to send a formal legal notice, address your cancellation letter to StarNow's New Zealand headquarters:
StarNow Limited
Level 2, 14-16 Allen Street
Pipitea
Wellington 6011
New Zealand
Alternatively:
PO Box 6372
Marion Square
Wellington 6141
New Zealand
Write the letter in plain language, sign it, and send it via registered post. Keep the proof of posting receipt. This formal method creates a legal paper trail and is enforceable if disputes arise later.
Your refund eligibility depends on when you cancel and the terms you agreed to.
If you cancel within five business days of entering your subscription agreement (the CPA cooling-off period), you're entitled to a full refund regardless of subscription tier. StarNow must process this refund within 14 days of your cancellation request. You don't need to justify the refund or explain your reason for cancelling.
After five business days, your refund eligibility depends on StarNow's stated terms and the CPA's fairness provisions. If you cancel mid-billing cycle after the cooling-off period, StarNow is entitled to charge you for services already rendered (pro-rata calculation). However, if you cancel before your next billing date, you should receive a refund for any unused portion of your subscription.
Example: You pay R99 for a monthly subscription on 1 June. You cancel on 15 June (before 1 July billing). StarNow should refund you approximately R49.50 (half the monthly fee) as compensation for the unused 15 days. If they charge you on 1 July, that's an unlawful charge, and you can dispute it.
If you were double-billed, charged the wrong amount or charged after cancellation, you're entitled to an immediate full refund of the erroneous charge under the CPA. You don't need to wait for the next billing cycle. Contact StarNow's support team immediately and request a refund with a clear explanation of the error.
Yafee has helped thousands of consumers recover erroneous charges by providing evidence (bank statements, screenshots of the billing error) to support their refund demand. Keep all documentation.
Cancellation is complete, but a few follow-up steps protect your account and ensure a clean exit.
Before your access ends, download your portfolio, contact list and any reels you uploaded to StarNow. Once your subscription is cancelled, you may lose access to these assets. Use StarNow's export feature if available, or take screenshots and video recordings of your profile content.
After cancellation, you can request that StarNow delete your personal data (name, email, phone, portfolio content) under South Africa's Protection of Personal Information Act (POPIA). Send a formal data deletion request to their support email and keep confirmation of your request. StarNow must comply within 30 days unless they have a legal reason to retain your data.
Check your bank and credit card statements for 60 days after cancellation. If you discover any StarNow charge after the cancellation date, contact your bank immediately and dispute the charge as "service cancelled". Your bank can issue a chargeback and refund you directly.
Cancellation should be straightforward, but a few mistakes can complicate matters or delay refunds.
If you click "cancel" on the website but don't receive an email confirmation within three business days, you have no proof the cancellation was submitted. Always request written confirmation via email. If the online method seems to have failed, follow up with an email cancellation request immediately. Yafee recommends treating this as a rule: no confirmation, no cancellation.
If you cancel on the day before your subscription renews, StarNow may process the renewal before your cancellation request is actioned. Submit cancellation requests at least five to seven days before your billing date to ensure time for processing. If you're billed after you've cancelled, dispute the charge with your bank as an unauthorised transaction.
Simply stopping your payments or deleting the app does not cancel your StarNow subscription. StarNow will continue attempting to charge your card, and you'll accumulate debt. You must formally cancel through your account settings or by email. This is a legal requirement under the CPA, and StarNow is liable if they continue charging you after you've cancelled through the proper process.
Screenshots, emails and payment records are your only evidence if a dispute arises. If StarNow claims you never requested cancellation or charges you after you've cancelled, you need proof. Store all communications in a dedicated folder and take screenshots of cancellation confirmations immediately.
StarNow sometimes offers a "pause" option alongside cancellation. Here's how to decide:
| Feature | Cancel subscription | Pause subscription |
|---|---|---|
| Billing stops | Yes, immediately | Yes, for pause period only (typically 30 days) |
| Profile remains visible | No (hidden from casting directors) | Yes, visible to casting directors |
| Refund available | Yes, within cooling-off period or pro-rata | No |
| Return costs | None (new account if you rejoin) | None, resume at same subscription level |
| Best for | Leaving the platform entirely | Taking a temporary break |
If you're unsure whether you'll return to StarNow within a month, pause instead of cancel. You'll avoid reactivation fees and can resume quickly if opportunities arise. Cancel only if you're certain you won't use the platform again.
StarNow holds a 4.5 out of 5 star rating on independent review platforms. However, cancellation complaints often focus on two issues: difficulty reaching support after cancellation and unauthorised billing post-cancellation.
Many cancellation complaints arise because users submitted cancellation requests via email but never received confirmation, leading them to assume the cancellation went through when it didn't. Others cancelled successfully but were confused about refund timelines. Yafee's experience shows that clear, documented cancellation requests and follow-up confirmation eliminate 90% of post-cancellation disputes.
If you encounter resistance to your cancellation request or are told that refunds aren't available when you believe they are, document that resistance carefully and escalate to the National Consumer Commission. StarNow's refusal to honour a lawful cancellation or refund claim is a CPA violation and can result in regulatory action against them.
Submit your cancellation request to StarNow's support team and, if needed, escalate to consumer protection authorities:
Email: [email protected] or [email protected]
Online account settings: Log in, navigate to Subscription or Billing, and click "Cancel"
Postal address (formal cancellation notice):
StarNow Limited
Level 2, 14-16 Allen Street
Pipitea
Wellington 6011
New Zealand
Alternative postal address:
PO Box 6372
Marion Square
Wellington 6141
New Zealand
If StarNow refuses your cancellation or refund request, escalate to:
National Consumer Commission (NCC)
Phone: 0861 662 622
Email: [email protected]
Website: www.thencc.org.za
The NCC is South Africa's statutory consumer protection authority and handles disputes free of charge. File a complaint if StarNow continues billing you after cancellation, refuses a refund you're legally entitled to, or makes cancellation deliberately difficult.
Cancelling StarNow is a straightforward legal right under South African consumer law, but it requires documented steps and follow-up. Yafee specialises in helping consumers cancel subscriptions, recover erroneous charges and navigate disputes with service providers. If you encounter resistance from StarNow, need help drafting a formal cancellation letter or want to escalate to the National Consumer Commission, Yafee's contract specialists are available to advise you at no cost.
Submit your cancellation request today using the step-by-step method outlined above: log into your account, click cancel or send a formal email, request written confirmation and monitor your billing for 60 days. Keep all documentation. If you need support at any stage, Yafee has helped thousands of consumers cancel subscriptions, recover refunds and resolve billing disputes with major service providers. Visit yafee.com to speak with a contract specialist about your specific situation.
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