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Frequently asked questions
Cancel Simply Draw: The Right Way
How to cancel Simply Draw and reclaim your money in south africa
What Simply Draw is and why cancellation matters
Simply Draw is a subscription-based illustration app that delivers step-by-step drawing lessons and guided tools to help you develop your artistic skills. The service operates on a freemium model, offering limited free lessons with premium content unlocked through paid subscription tiers.
You access Simply Draw on iOS, Android, or via web sign-up using your credit card or PayPal account. The app auto-renews your subscription on your billing date unless you actively cancel beforehand. Many South African users discover the content doesn't match their skill level, or they simply lack time to engage with the lessons. Others find recurring charges frustrating or prefer alternative learning platforms. At Yafee, we help you navigate the cancellation process and understand your legal rights to recover unfair charges.
Why uninstalling the app doesn't stop your charges
A critical misconception exists among Simply Draw users: deleting the app from your device does not cancel your subscription. Your payment method continues to be charged on your renewal date unless you formally cancel through the platform where you subscribed. This means your money keeps disappearing every billing cycle, regardless of whether you use the app.
How fast cancellation takes effect
Cancellation timing depends on your subscription method. If you subscribed through the Apple App Store or Google Play, your cancellation typically takes effect immediately, stopping future charges before your next billing date. If you subscribed via web email, the Simply Draw team may require 1 to 3 business days to process your request and confirm cancellation. Yafee recommends documenting the exact date and time you initiate cancellation as evidence of your request.
Your consumer rights under south african law
South African consumer protection law provides specific safeguards when you enter into distance contracts, including app subscriptions.
The consumer protection act 68 of 2008 and your legal position
The Consumer Protection Act 68 of 2008 (the "CPA") is your primary statutory protection. The CPA grants you the right to cancel any distance transaction, including app subscriptions, within a reasonable time period. A reasonable time is generally interpreted as 30 days from the date you receive the service documentation, though you may cancel after this period if the service fails to meet promised standards.
Your legal position: You have an unconditional right to cancel a subscription agreement at any point. The company cannot impose penalties or require you to wait until your billing cycle ends. If Simply Draw charges you after you have formally cancelled, that charge is unlawful, and you can dispute it with your bank or payment provider under the National Payment System Act.
If Simply Draw fails to deliver the lessons it advertised, or if the app is broken, unavailable, or performs below the quality promised, you can demand a refund under the CPA's "failure to perform" clause. The National Consumer Commission (NCC) and the National Consumer Tribunal (NCT) handle disputes if the company refuses to process your cancellation or refund. Retain all receipts, confirmation emails, app screenshots, and correspondence as evidence.
Your right to cancel recurring charges at any time
You hold the legal right to cancel a subscription at any time, not only at the end of a billing period. Once you formally cancel, the company cannot charge you for future periods. If you are charged after cancellation, this violates the CPA, and you can lodge a complaint with the NCC or dispute the charge with your bank. Yafee advises keeping written confirmation of your cancellation request and the date you submitted it.
How to cancel Simply Draw by subscription method
Your cancellation process depends on which platform you used to purchase your subscription: Apple App Store, Google Play, or web payment.
Cancel your subscription on iOS through the apple app store
If you subscribed using your iPhone or iPad, you must cancel directly in the App Store settings, not within the Simply Draw app itself.
- Open the Settings app on your device.
- Look for the grey gear icon on your home screen.
- Tap your Apple ID name at the top of the screen.
- You will see your profile information, payment methods, and account options.
- Select Subscriptions from the menu.
- This displays all active and expired subscriptions linked to your Apple ID.
- Find Simply Draw in the subscription list and tap it.
- You will see your plan details, renewal date, and pricing information.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm your reason for cancellation; select an option or skip.
- Confirm the cancellation when prompted.
- Apple will send you a confirmation email immediately; check your inbox and spam folder.
Your subscription will remain active until your current billing cycle ends. You will retain access to premium features until that date, after which your access reverts to the free tier. Apple processes the cancellation instantly, so no charge will occur on your renewal date.
Cancel your subscription on android via google play
Android users who subscribed through Google Play must cancel in the Play Store app on their device or via the web interface.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions.
- This shows all your active and cancelled subscriptions.
- Tap Subscriptions to view your active subscriptions.
- You will see the list of apps you are currently subscribed to.
- Find Simply Draw and tap it.
- The subscription details page will appear, showing your renewal date and plan tier.
- Tap Cancel subscription at the bottom of the screen.
- Google will ask you to confirm and may offer discounts to retain you.
- Confirm your cancellation by tapping Cancel subscription again.
- Google will send you an immediate confirmation email.
Your premium access continues until the end of your current billing period. After that date, you can only access the free lessons. Google will not charge your payment method on the next renewal date.
Cancel a web-based subscription via email
If you subscribed through the Simply Draw website using a direct payment method, you must contact the company by email to request cancellation.
- Locate the Simply Draw support email address on their website or in your confirmation email.
- Check the footer of your original payment receipt or confirmation message.
- Compose a clear cancellation email to their support team.
- Include your full name, email address, account login email, subscription start date, and current billing date.
- State explicitly: "I request immediate cancellation of my Simply Draw subscription effective today."
- Send your cancellation request and retain a copy for your records.
- Screenshot the sent email or request a read receipt as evidence.
- Expect a response within 1 to 3 business days.
- The Simply Draw team will confirm cancellation and provide a reference number.
- Monitor your payment method to confirm no further charges appear.
- Check your bank or PayPal account on your next renewal date to verify the cancellation took effect.
Email cancellations may take longer to process than app store methods. Yafee recommends sending your cancellation request at least 5 business days before your next billing date to allow time for processing.
Refund eligibility and how to claim your money back
Your right to a refund depends on when you cancel and whether the service met its promised standard.
Refunds within 30 days of purchase
Under the Consumer Protection Act, you have the right to cancel a distance contract and receive a full refund within 30 days of receiving the service documentation. If you cancel within this period, Simply Draw must refund your payment within 15 business days of your cancellation request. This refund applies regardless of whether you used the service.
Refunds for service failure after 30 days
After 30 days, you can claim a refund if the app failed to deliver what was promised. This includes situations where the app is broken, unavailable, or the lessons do not match the advertised skill level or content. You must provide evidence of the failure, such as screenshots, error messages, or documentation of when you could not access features.
How to request a refund
- Gather evidence of the issue: screenshots, error logs, dates when the app was unavailable, or proof that content did not match the description.
- Document exactly what was promised versus what you received.
- Contact Simply Draw support with your refund request.
- Email their support address with your account details and evidence attached.
- State: "I request a refund for my subscription due to [specify the issue]."
- If Simply Draw refuses or does not respond within 7 business days, escalate to the National Consumer Commission.
- Visit www.ncc.org.za and file a formal complaint.
- Include all evidence, correspondence, and your cancellation confirmation.
- The NCC will investigate and may refer your case to the National Consumer Tribunal for resolution.
- The tribunal has the power to order refunds and penalties against the company.
Yafee recommends requesting refunds in writing and keeping copies of all communication. Do not rely on phone calls alone; email provides a documented record that courts and the NCC recognise as evidence.
What happens after you cancel Simply Draw
Cancellation is complete, but several steps ensure your account is fully secure and your money stops flowing to the company.
Verify your cancellation was processed
Within 48 hours of cancellation, check your email for a confirmation message from the platform where you subscribed. Apple and Google send immediate confirmations; web cancellations may take up to 3 business days. If you do not receive confirmation, log back into your app store account and check that Simply Draw no longer appears in your active subscriptions list.
Monitor your payment method on your renewal date
Check your bank account or PayPal on the date your subscription was scheduled to renew. If you see a charge from Simply Draw after cancellation, this is an unauthorised charge, and you have the right to dispute it immediately. Contact your bank and request a chargeback within 60 days of the charge date.
Delete the app from your device
Now that your subscription is cancelled, you can delete the Simply Draw app to free up storage space. Deleting the app will not affect your cancellation status, which is already processed at the platform level. Your account data remains linked to your Apple ID or Google account, but you will no longer be charged.
Pricing comparison and when to cancel
Simply Draw subscription costs vary by region and plan. Review the typical pricing structure to determine whether your current tier justifies retention or cancellation.
| Plan | Typical monthly cost (ZAR) | Typical annual cost (ZAR) | Access level |
|---|---|---|---|
| Free | R0 | R0 | Limited lessons |
| Premium monthly | R69-R99 | R828-R1,188 | Full library, offline access |
| Premium annual | R49-R69 per month | R588-R828 | Full library, offline access, best value |
| Family plan | R149-R199 | R1,788-R2,388 | Up to 6 family members |
If you cancel within 30 days of subscribing, you recover the full amount you paid. After 30 days, you forfeit the fees for past months, but you stop future charges immediately upon cancellation. Yafee advises calculating whether the remaining months of your current plan justify keeping your subscription before initiating cancellation.
Common mistakes that cost you money
Cancelling a subscription involves several pitfalls. Understanding these traps now protects your wallet.
Mistake 1: assuming uninstallation cancels your subscription
Deleting the app does not cancel your subscription. Your payment method continues to be charged every renewal period. You must complete the formal cancellation steps outlined in the sections above. This is the single most expensive mistake Simply Draw users make.
Mistake 2: missing your 30-day refund window
The Consumer Protection Act gives you 30 days from purchase to claim a full refund without justification. After 30 days, you can only claim a refund if the service failed to perform. If you miss this window and the app works as advertised, you forfeit the refund and only stop future charges. Mark your calendar 30 days from your purchase date and act immediately.
Mistake 3: not keeping cancellation confirmation
If you cancel but do not save the confirmation email or reference number, you have no proof the company received your request. If they claim you never cancelled and charge you again, you are in a weak position. Yafee strongly recommends screenshotting the confirmation page and saving all emails.
Mistake 4: failing to dispute an unauthorised charge
If Simply Draw charges you after cancellation, you must dispute that charge with your bank within 60 days. Do not assume the company will reverse it on its own. Contact your bank immediately and provide your cancellation confirmation as evidence. Banks can recover funds if you report the charge promptly.
Checklist: ensure your cancellation is complete
Use this checklist to verify that you have completed every step and protected yourself from further charges.
- [ ] You have cancelled through the correct platform: Apple App Store, Google Play, or web email.
- [ ] You received a cancellation confirmation email or message within 3 business days.
- [ ] You saved a screenshot of the confirmation and the date you requested cancellation.
- [ ] You checked your app store account to confirm Simply Draw no longer appears in your active subscriptions.
- [ ] You monitored your payment method on your renewal date and saw no charge.
- [ ] If you were charged after cancellation, you disputed that charge with your bank within 60 days.
- [ ] If the app failed to perform and you cancelled within 30 days, you requested a refund from Simply Draw or the NCC.
- [ ] You deleted the app from your device (optional but recommended).
Reviews and user experiences with Simply Draw
Simply Draw holds a 4.5 out of 5 star rating across platforms, indicating most users find value in the service. However, user reviews reveal recurring concerns about cancellation difficulty and unexpected recurring charges. Many South African users report frustration with the auto-renewal process and praise those who successfully cancel and recover funds through the National Consumer Commission. Yafee has helped thousands of South African consumers understand their cancellation rights and successfully reclaim money from subscription services, including drawing and illustration apps.
Summary: your path to cancellation and recovery
Simply Draw will continue charging your payment method every renewal period until you formally cancel. Uninstalling the app does not stop charges, and waiting until your next billing date does not accelerate the process. Your legal right to cancel is absolute under the Consumer Protection Act 68 of 2008. You have the right to cancel immediately, at any time, and without penalty.
Your cancellation method depends on your subscription platform. Apple App Store and Google Play cancellations take effect instantly, while web-based cancellations may require 1 to 3 business days. Within 30 days of purchase, you can claim a full refund regardless of your reason. After 30 days, you can only claim a refund if the app failed to deliver what was promised.
If Simply Draw refuses to process your cancellation or refund, escalate your complaint to the National Consumer Commission at www.ncc.org.za. The NCC has the power to order the company to reverse charges and pay compensation. Yafee has guided thousands of South African consumers through subscription cancellations and refund claims, and we recommend maintaining written records of every step you take.
Contact Simply Draw support directly via their website or the email address listed in your confirmation documents. If you subscribed via Apple, contact Apple Support. If you subscribed via Google, contact Google Support. For escalation beyond the company, file a complaint with the National Consumer Commission, Consumer Complaints Resolution Centre, Private Bag X446, Pretoria 0001, or visit www.ncc.org.za.
Yafee recommends acting immediately to cancel your subscription and, if applicable, claim your refund within the 30-day window. Every day you delay costs you money through auto-renewal charges. At Yafee, we believe every South African consumer deserves clear guidance on their cancellation rights and a straightforward path to reclaim their funds. Begin your cancellation today by following the platform-specific steps above.
Important warning
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