Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Moyas, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Moyas in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Moyas
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Moyas subscription with zero hassle
1
Fill in the form
Give us your details and those of your Moyas subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Moyas. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Moyas refuses your cancellation.
Frequently asked questions
Cancel Moyas: The Right Way to Protect Your Rights
How to cancel Moyas and protect your consumer rights in south africa
Understanding Moyas and why you might cancel
Moyas is a digital wellness platform that delivers personalised mindfulness, guided meditations, and wellness courses through a mobile app and web portal. The service operates on a freemium model, meaning core content remains available at no cost, but premium subscription tiers unlock advanced features and exclusive courses. Billing flows through your chosen payment channel: the Apple App Store, Google Play Store, or direct web payment.
You might cancel Moyas for several legitimate reasons: you have completed a course, you prefer an alternative wellness application, monthly subscription fees no longer align with your usage, or your personal circumstances have changed. Whatever your reason, you deserve a straightforward cancellation process without hidden charges or access barriers.
The challenge of cancelling app-based subscriptions
Moyas subscriptions purchased through app stores must be cancelled in your store account settings, not within the Moyas app itself. This separation frequently confuses users: deleting the Moyas app does not cancel your subscription, and your account will continue to charge you monthly. Web-purchased subscriptions follow a different cancellation path entirely. Understanding which channel you used is your first critical step toward a clean cancellation.
Why clarity matters under south african consumer law
Under the Consumer Protection Act, 68 of 2008, you have the right to cancel a distance transaction within 14 calendar days of conclusion without penalty. Furthermore, the service provider must present cancellation terms clearly at the point of sale. If Moyas has obscured its cancellation process, you may have a legitimate claim for breach of that disclosure duty.
Your legal position under south african consumer law
The Consumer Protection Act grants you specific protections when you cancel an online subscription service. These protections exist whether you paid through an app store or directly on the Moyas website.
Your statutory cancellation rights
You enjoy a 14-day cooling-off period from the moment you conclude your subscription contract. In practical terms, this means you can cancel within 14 days of signing up and request a full refund, provided you have not substantially used the service. The burden of proof rests with the service provider: Moyas must demonstrate that you received clear written notice of this right at the time of purchase.
After the 14-day window closes, you retain the right to cancel at any time, but the service provider may charge you for the current billing period. However, the Consumer Protection Act prohibits automatic renewal without your explicit prior consent and a clear cancellation route.
Your legal position
You have the right to cancel at any time without justification. The service provider must honour your cancellation request within a reasonable period, typically within 5 to 10 business days. You have the right to a refund of any prepaid fees for periods you did not consume. If the service provider refuses to process your cancellation or withholds refunds unlawfully, you may lodge a complaint with the National Consumer Commission (NCC), the statutory enforcement body for consumer protection in South Africa.
How to cancel Moyas on different platforms
Cancellation steps vary depending on whether you subscribed through an app store or via the web. Follow the precise path for your payment method to avoid failed cancellations.
Cancel Moyas through the apple app store
If you subscribed to Moyas using your Apple ID on an iPhone, iPad, or Mac, you must cancel through Apple's App Store settings, not within the Moyas app itself.
- Open the App Store on your iPhone, iPad, or Mac.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions" from the menu.
- Locate "Moyas" in your active subscriptions list.
- Tap or click "Moyas" to open its subscription details.
- Select "Cancel Subscription" and confirm your choice.
- Apple will display a cancellation confirmation screen; take a screenshot for your records.
Cancellation takes effect at the end of your current billing cycle. You retain access to Moyas until that date. If you cancel mid-month, you will not receive a pro-rata refund unless you initiated the subscription within the 14-day cooling-off period.
Cancel Moyas through the google play store
Subscriptions purchased via Google Play on Android devices require cancellation through Google's account settings, not the Moyas app itself.
- Open Google Play on your Android device or visit play.google.com in your browser.
- Tap or click your profile icon in the top-right corner.
- Navigate to "Payments and subscriptions" and select "Subscriptions".
- Find "Moyas" in your list of active subscriptions.
- Tap or click "Moyas" to view subscription details.
- Select "Cancel subscription" and confirm the cancellation request.
- Google will send a confirmation email to your registered account address.
Your subscription will end at the conclusion of your current billing period. Google typically processes the cancellation within 24 hours, although confirmation may take up to 48 hours.
Cancel a web-based Moyas subscription
If you subscribed directly through the Moyas website using your credit card or another payment method, cancellation occurs within your Moyas account dashboard.
- Log in to your Moyas account on the Moyas website.
- Navigate to "Account Settings" or "Subscription Management" (typically found in a menu under your profile name).
- Locate your active subscription tier and select "Manage Subscription".
- Choose "Cancel Subscription" and review the cancellation terms.
- Confirm your cancellation decision.
- Moyas will send a cancellation confirmation email to your registered address.
- Save this email for your records as proof of cancellation.
If you cannot locate a cancellation button in your dashboard, contact Moyas support directly. Yafee recommends that you send a written cancellation request to the support email address listed on the Moyas website, clearly stating your intention to cancel and your subscription details.
What happens after you cancel Moyas
Once you submit your cancellation request, several outcomes occur in sequence. Understanding this timeline protects you from unexpected charges and helps you verify successful cancellation.
Immediate changes to your account access
Upon submission of your cancellation request, Moyas may immediately suspend access to premium features. In some cases, you retain access until the end of your current billing cycle; in others, access ceases within 24 hours. Check your cancellation confirmation email for specific terms. This variation is common and lawful under South African law, provided Moyas disclosed the access policy at the point of purchase.
Verification of cancellation success
Verify that your cancellation processed correctly by returning to your subscription settings 24 to 48 hours after submission. On the Apple App Store, you should no longer see Moyas listed under "Subscriptions". On Google Play, the subscription should show as "Cancelled" with a note indicating the cancellation date. In your Moyas account (if you subscribed via web), your subscription status should display as "Inactive" or "Cancelled".
If Moyas continues to appear as "Active" more than 48 hours after cancellation, contact Moyas support immediately with a copy of your cancellation confirmation. Yafee advises that you document all communication in writing, whether by email or through in-app support chat with timestamped records.
Monitoring future charges
Monitor your bank statement or credit card for 60 days after cancellation to confirm that no further charges appear. If Moyas charges you after the cancellation date, contact your bank or payment provider immediately and file a dispute. You are not obliged to pay charges incurred after you submitted a valid cancellation request.
Refund eligibility and timelines
Refund rights depend on when you cancel relative to your purchase date and billing cycle. South African consumer law provides specific protection for subscriptions cancelled within the initial cooling-off period.
Refunds within 14 days of purchase
If you cancel your Moyas subscription within 14 calendar days of first payment, you are entitled to a full refund of all fees paid, provided you have not substantially used the service. "Substantial use" typically means completing more than one course or accessing premium content multiple times. Yafee recommends that you cancel immediately upon deciding the service does not suit your needs to preserve your refund entitlement.
Request your refund in writing by sending a cancellation email to Moyas support, clearly stating that you wish to cancel within the 14-day cooling-off period and request a full refund. Include your subscription confirmation number, email address, and the payment method used. Moyas must process this refund within 14 days of receiving your valid request, although refunds through payment processors (app stores or banks) may take an additional 5 to 10 business days to appear in your account.
Refunds after the cooling-off period
After 14 days, Moyas is not obliged to refund prepaid subscription fees. However, you retain the right to cancel at the end of your current billing cycle. For example, if your subscription renews on the 15th of each month and you cancel on the 20th, you will not receive a refund for the current month but your subscription will terminate on the 14th of the following month.
Some app stores (Apple and Google) offer a partial refund discretion for subscriptions cancelled shortly after renewal. Contact the relevant store support team directly if you believe your situation merits an exception.
Refund timeline reference table
| Cancellation scenario | Refund entitlement | Processing time |
|---|---|---|
| Within 14 days of first purchase | Full refund of all fees | 14 days from Moyas, plus 5-10 days bank processing |
| After 14 days, before next renewal | No refund (unless store discretion applies) | Subscription ends at renewal date |
| Within 7 days of unexpected renewal charge | Full refund via app store (Apple/Google policy) | 5-10 business days |
| Service fails to provide promised features | Pro-rata refund or full cancellation credit | Negotiable; escalate to National Consumer Commission if disputed |
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct steps, but small mistakes cost thousands of South African consumers money every year. Recognising these traps prevents unnecessary charges and frustration.
Deleting the Moyas app does not cancel your subscription
The most costly error is assuming that deleting the Moyas app cancels your subscription. It does not. The app deletion removes only the software from your device; your subscription contract with Moyas remains active and continues to charge you. Your bank account will be debited at each renewal date. Always cancel through your app store account or Moyas account dashboard before deleting the app.
Cancelling in the wrong location
If you subscribed through the Apple App Store, cancelling within the Moyas app itself will not work. Similarly, if you paid directly via the Moyas website, cancelling through Google Play has no effect on your web subscription. Cross-check your original purchase confirmation email to identify which payment channel you used, then cancel through that exact channel. Yafee strongly recommends that you take a screenshot of your original receipt to keep this reference handy.
Ignoring the confirmation message
Failing to save your cancellation confirmation email leaves you without proof if a dispute arises. Download and store the confirmation message in a dedicated folder. If Moyas later disputes that you cancelled, this email serves as your legal evidence. Without it, you may struggle to recover an unlawful charge.
Cancelling too close to renewal
If you cancel your subscription on the 14th and your renewal date is the 15th, Moyas may still charge you for the next month because the billing process occurred before your cancellation took effect. Cancel at least two to three days before your renewal date to avoid this scenario. Check your confirmation email or billing settings to identify your renewal date.
Escalation if Moyas refuses your cancellation
In rare instances, Moyas may refuse your cancellation request or claim that no cancellation was processed. South African consumer law provides a clear escalation pathway.
Document your cancellation attempt in writing
Send a formal cancellation notice to Moyas support via email. Compose the message clearly and include the following details:
- Your full name and registered email address
- Your subscription account number (found in billing confirmations)
- The date and method of your cancellation request
- A clear statement: "I hereby request cancellation of my Moyas subscription effective immediately"
- The date the email is sent
Send this email to the official Moyas support address and request a read receipt. Keep a copy for your records.
Complaint escalation to the national consumer commission
If Moyas fails to process your cancellation within 10 business days of your written request, you may lodge a formal complaint with the National Consumer Commission (NCC), the statutory body responsible for enforcing consumer protection in South Africa. The NCC investigates disputes free of charge and may compel the service provider to honour your cancellation and refund unlawful charges. Yafee recommends that you gather all documentation (cancellation attempts, confirmation emails, bank statements) before submitting your complaint.
Moyas pricing and subscription tiers
Understanding what you are paying for helps you decide whether cancellation is the right choice. Moyas offers a tiered subscription model.
| Subscription tier | Monthly cost (ZAR) | Key features | Best for |
|---|---|---|---|
| Free | R0 | Limited meditation and wellness content | Casual users, budget-conscious individuals |
| Premium monthly | R99 - R149 | Full course library, offline access, ad-free experience | Committed users requiring flexibility |
| Premium annual | R999 - R1,299 | Full features plus exclusive annual content | Long-term users seeking value |
| Family plan (annual) | R1,499 - R1,999 | Access for up to 4 family members, all premium features | Multi-user households |
Prices vary based on promotional offers and your subscription date. If your current subscription cost exceeds these ranges significantly, contact Moyas support to confirm you are on the correct tier.
Cancellation address and formal notice details
If you require a physical address for formal legal notice or service of documents under the Electronic Communications and Transactions Act, 2002, submit cancellation correspondence to Moyas support through the official email address listed on the Moyas website or app. For formal legal service, the registered office address of Moyas is the designated address for receipt of legal process as provided under South African law.
Retain all cancellation correspondence, including email headers with timestamps and read receipts. This documentation protects you in any future dispute with Moyas or your bank.
Summary and your next steps
Cancelling Moyas requires you to identify your subscription channel (app store or web), navigate to the correct settings, and submit your cancellation request in writing. You retain strong legal protections under the Consumer Protection Act, 68 of 2008, which guarantees your right to cancel at any time and your right to a refund within 14 days of purchase if you have not substantially used the service.
Do not delete the Moyas app before cancelling, do not ignore your confirmation email, and do monitor your bank statement for 60 days after cancellation. If Moyas refuses your cancellation, escalate your complaint to the National Consumer Commission.
Yafee has helped thousands of consumers cancel subscriptions safely and recover unlawful charges through clear, legally-grounded guidance. Visit Yafee.com to access additional cancellation guides for other services, track your refund status, and connect with consumer support specialists who understand South African law. Your right to cancel is absolute: exercise it with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Moyas?
Join over 30,000 users who already trust us.