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Frequently asked questions
Cancel Erenterplan: The Right Way
How to cancel Erenterplan: your complete guide for south african renters and landlords
What Erenterplan is and why you might want to cancel
Erenterplan is a US-based rental management and insurance platform operated by LeasingDesk Insurance Services, LLC, from Irvine, California. The service provides tenant screening, lease documentation, rent collection tools and optional insurance coverage designed mainly for landlords and property managers. If you are a South African landlord or rental property manager who subscribed to Erenterplan, you may be considering cancellation because of hidden fees, redundant features, poor customer support or because you have found a better local alternative that suits South African property law.
Cancelling a subscription from a US company while based in South Africa can feel overwhelming, especially if you are unsure of your rights or the correct process. That is where Yafee comes in. At Yafee, we have helped thousands of consumers navigate complex cancellations across international services and understand exactly what you are entitled to under South African law.
Where Erenterplan operates and what this means for you
Erenterplan operates exclusively from the United States with no South African office or local support team. This matters because your cancellation request will need to be submitted to their US headquarters, and any disputes or refund claims fall under both US terms of service and your rights as a South African consumer under the Consumer Protection Act (CPA). You are protected regardless of where the company is based.
Common reasons south african users cancel Erenterplan
Landlords and property managers often cancel Erenterplan because the platform is not tailored to South African rental law, local tax requirements or ZAR billing preferences. Others discover that comparable local services offer better value, more responsive support or features that align with South African property management standards. Whatever your reason, you have the right to cancel without penalty if you act within the cooling-off period or if the service has not been delivered as promised.
Your consumer rights in south africa and how they protect you
South African consumer law protects you fully when cancelling a subscription from any company, regardless of where it operates.
The consumer protection act and your cancellation rights
The Consumer Protection Act (Act No. 68 of 2008) gives you the right to receive accurate information about goods and services before purchase, the right to fair, honest and timely service, and the right to cancel within a cooling-off period if you subscribed online or at a distance. This period is typically 5 business days from the date you received confirmation of your subscription, although some services offer longer windows. If Erenterplan did not provide clear, pre-purchase information about recurring charges, cancellation terms or data handling, you may have grounds for a refund even outside the cooling-off window.
Your legal position: You are entitled to cancel Erenterplan at any time, and the cooling-off period is a minimum right. The CPA places the burden on Erenterplan to prove that it delivered accurate information and honoured its contractual obligations. If it did not, you can claim a full refund.
Electronic transactions and billing protection
The Electronic Communications and Transactions Act (ECTA) governs how online services handle your personal and billing information. If Erenterplan continues to charge your card after you have submitted a written cancellation request with proof, or if they fail to honour your cancellation within a reasonable timeframe (typically 14 days), you have the right to dispute the charge with your bank or card issuer and claim a refund. Keep all cancellation emails and confirmation messages as evidence.
What to do if Erenterplan refuses to cancel
If Erenterplan ignores your cancellation request or refuses to process it, escalate to the National Consumer Commission (NCC), South Africa's consumer protection authority. You can lodge a complaint at www.ncc.org.za at no cost. The NCC handles disputes with service providers and has the power to order refunds and impose penalties on non-compliant companies. Include copies of all your cancellation requests, proof of payment and any correspondence with Erenterplan customer support.
Methods for cancelling Erenterplan from south africa
Erenterplan does not operate a South African office, so you must submit your cancellation to their US headquarters using specific contact methods.
Cancellation by email (recommended)
Email is the most reliable method because it creates a written record with a timestamp. Send your cancellation request to Erenterplan's customer support email address. In your email, include your full name, account email address, subscription reference number (if you have it) and the date you want the cancellation to take effect. Yafee recommends using the subject line "Cancellation Request - [Your Account Email]" to ensure clarity. Request written confirmation of cancellation within 3 business days.
Cancellation by phone or contact form
If Erenterplan provides a phone number or online contact form on their website, you can use these methods, but you must follow up with a written email containing the same information. Phone cancellations are harder to prove later, so always document the call with an email summary sent within 2 hours of the conversation. Include the name of the person you spoke to, the time of the call and what they said about your cancellation request.
Cancellation through your payment method
If Erenterplan does not respond to your cancellation request within 14 days, contact your bank or card issuer and dispute the charges. Inform them that you submitted a cancellation request but the company continues to charge your account. Your bank can block future payments and potentially recover charges made after your cancellation request. This is a legal right under the ECTA and the National Credit Act.
Step-by-step cancellation process
Follow these steps in order to cancel Erenterplan and protect your rights as a South African consumer.
Step 1: gather your account information
Before you contact Erenterplan, collect the following information:
- Your full name as it appears on the account
- The email address used to register
- Your subscription or account reference number
- The date you started your subscription
- The payment method you used (card type, last 4 digits)
- Any confirmation emails or receipts from Erenterplan
Having this information ready will speed up your cancellation and make it harder for Erenterplan to claim they cannot find your account.
Step 2: draft and send your cancellation email
Compose a clear, professional email to Erenterplan's customer support address. Use this template:
Subject: Cancellation Request - [Your Account Email]
Dear Erenterplan Support,
I am writing to formally request the cancellation of my Erenterplan subscription effective immediately (or state your preferred end date). My account details are:
Account email: [Your email]
Full name: [Your name]
Account reference: [Reference number, if known]
Subscription start date: [Date]
Please confirm this cancellation in writing within 3 business days and confirm that all recurring charges will cease. I have been a subscriber since [date] and no longer require this service.
Thank you.
Send this email from the account email address you registered with Erenterplan. Keep a copy in your sent folder and note the exact time you sent it.
Step 3: wait for written confirmation
Erenterplan must respond within 14 days (in line with ECTA standards for distance transactions). If they do not respond within 3 business days, send a follow-up email marked "URGENT: Cancellation Follow-up Request" with the same information. Yafee advises that silence from the company does not prevent cancellation; it simply strengthens your case if you later dispute a charge.
Step 4: check your next billing date
Log into your Erenterplan account (if you still have access) and note when the next charge is scheduled. This date tells you the deadline by which the company must have processed your cancellation to avoid a final charge. If Erenterplan charges you after you have submitted your cancellation request, you have grounds to dispute the charge with your bank.
Step 5: monitor your bank account
For the next 30 days, check your bank statement regularly to confirm that no charges from Erenterplan appear. If a charge does appear after your cancellation request, contact your bank immediately and provide them with a copy of your cancellation email. Your bank can reverse unauthorised charges and open a dispute on your behalf.
Step 6: escalate if needed
If Erenterplan continues to charge you or refuses to respond, lodge a complaint with the National Consumer Commission. Visit www.ncc.org.za and complete the online complaint form. Include all emails, payment receipts and proof of your cancellation request. The NCC will investigate at no cost to you and can force Erenterplan to refund you and pay a penalty for non-compliance.
Refunds and charges after cancellation
South African law is clear: you are entitled to a refund for any charges incurred after your cancellation request was submitted, provided you acted in good faith.
What charges you can claim back
You can claim a refund for any of the following:
- Charges made after you submitted a written cancellation request
- Charges made outside the billing period you paid for
- Charges for services not rendered or described differently than advertised
- Charges made during the 5-business-day cooling-off period (if applicable)
- Recurring charges that Erenterplan failed to clearly disclose before purchase
How to claim a refund
If Erenterplan has charged you improperly, first request a refund in writing via email. State the charge date, the amount and why you believe it is not justified. Give Erenterplan 14 days to respond. If they refuse or do not reply, contact your bank and request a chargeback. Provide your bank with your cancellation email and any proof that the charge was made after your cancellation request. Your bank will investigate and reverse the charge if your claim is valid.
Timeline for refunds
Once your bank approves a refund, it typically takes 5 to 10 business days for the money to reappear in your account. Some banks process refunds faster. If you do not see the refund after 14 days, contact your bank again and ask for a reference number so you can track the status.
Common mistakes that delay or prevent cancellation
Many South African consumers accidentally strengthen Erenterplan's position by making these mistakes; understanding them now will help you avoid them.
Submitting cancellation through a contact form without follow-up
Online contact forms are not reliable because they do not create a timestamped record and can be lost in spam folders. Always follow up a contact form submission with a direct email to customer support. This ensures Yafee's approach to accountability is met and your request is documented.
Not keeping copies of all communications
If you need to escalate to the NCC or dispute a charge with your bank, you will need proof that you submitted a cancellation request. Save every email you send and receive, including the timestamp. Take screenshots of confirmation pages and account pages showing your next billing date. These documents are your evidence if a dispute arises.
Failing to specify an end date
Always state when you want your cancellation to take effect. If you do not, Erenterplan may claim ambiguity and continue to charge you. Use phrasing like "effective immediately" or "effective from [date]" to remove doubt.
Ignoring the first charge after cancellation
Do not assume the charge will automatically reverse. Act within 14 days by contacting your bank and requesting a dispute. The longer you wait, the harder it becomes to prove that you did not authorise the charge.
Not requesting written confirmation
Verbal confirmation or a verbal promise from customer support is not sufficient. Always ask for written confirmation by email. This creates a paper trail and protects you if Erenterplan later claims no cancellation was requested.
Pricing and billing structure
Understanding what Erenterplan charges will help you identify overcharges and plan your cancellation timing.
| Plan or feature | Frequency | Typical cost | Cancellation window |
|---|---|---|---|
| Tenant screening | Per use | USD 15-25 | Immediate |
| Lease documentation | Per use | USD 20-30 | Immediate |
| Rent collection (monthly subscription) | Monthly | USD 50-100 | 5 business days (cooling-off) |
| Rent collection (annual subscription) | Annually | USD 500-1000 | 5 business days (cooling-off) |
| Renters insurance add-on | Monthly | USD 10-20 | 5 business days (cooling-off) |
| Optional support package | Monthly | USD 25-40 | 5 business days (cooling-off) |
All costs are converted to ZAR at Erenterplan's exchange rate, which may be higher than your bank's rate. When you cancel, verify your final bill by requesting an itemised statement from customer support before you submit your cancellation. This helps you identify any charges you do not recognise and dispute them upfront.
What to do after cancellation
Cancellation does not end when you receive confirmation; you must follow through to protect yourself.
Verify your account status
Log into your Erenterplan account one week after your cancellation request to confirm that it shows as "cancelled" or "inactive". If you no longer have access, that is a good sign that the cancellation has been processed. Take a screenshot as evidence.
Set a calendar reminder
Mark your calendar for 30 days after your cancellation request. On that date, review your bank statement to confirm no further charges have appeared. If Erenterplan has charged you again, immediately contact your bank and dispute the charge. Yafee recommends doing this check even if you think everything is resolved, because hidden charges can appear months later.
Consider a subject access request
If Erenterplan held personal data (your rental history, tenant information or financial details), you have the right under the Protection of Personal Information Act (POPIA) to request a copy of all data they hold about you. This is free and can be used as evidence if you later dispute a charge or complaint to the NCC. Send a written request to their support email marked "Subject Access Request" and keep the response.
Leave feedback (optional)
Once you have successfully cancelled, consider leaving honest feedback on consumer review platforms. This helps other South African users understand the platform and supports transparency in the market. However, do not post while a dispute is ongoing, as this could complicate your case.
Comparison: Erenterplan versus local south african alternatives
Before you cancel, it is worth checking whether a local alternative might serve you better.
| Platform | Location | Monthly cost (approx) | Local support | SA compliance |
|---|---|---|---|---|
| Erenterplan | USA (Irvine, CA) | R 900-R 1800 | Email only | Limited |
| Property24 Management | South Africa | R 400-R 1200 | Phone & email | Full |
| Rentec Direct (local partner) | South Africa | R 350-R 950 | Phone & email | Full |
| Homelane Rent Management | South Africa | R 500-R 1000 | Chat & email | Full |
| Redbrick Rent Collect | South Africa | R 600-R 1100 | Phone, email & chat | Full |
| Manuel Property Management Software | South Africa | R 450-R 1050 | Email & support portal | Full |
Most South African property management platforms are cheaper, offer faster support and comply fully with South African property law and tax requirements. Once you have cancelled Erenterplan, you may find the transition smoother and the service more responsive.
Checklist: before and after you cancel
Use this checklist to ensure you have covered all steps:
- Before cancellation:
- Gather your account number, email and subscription start date
- Check your next billing date in your account settings
- Review your last three statements for any unexpected charges
- Save all Erenterplan emails and receipts to a folder on your computer
- Note the email address you will send your cancellation to
- During cancellation:
- Send a formal cancellation email with all required information
- Request written confirmation within 3 business days
- Keep the timestamp and email ID of your cancellation request
- Send a follow-up email if you do not hear back after 3 days
- Take screenshots of your next billing date and account status
- After cancellation:
- Log into your account one week later to confirm cancellation
- Check your bank statement 14 days after cancellation
- Dispute any unexpected charges with your bank immediately
- File a complaint with the NCC if Erenterplan refuses to cancel
- Request a subject access request under POPIA (optional)
How to contact Erenterplan for cancellation
Erenterplan does not maintain a South African office. Submit all cancellation requests to their US headquarters using the contact details below.
Mailing address
LeasingDesk Insurance Services, LLC
Erenterplan Cancellation Department
Irvine, California
United States
Sending a letter by post is slow and risky because you cannot prove delivery. Email is always the preferred method.
Email support
Check your original Erenterplan confirmation email for the customer support address. This is usually [email protected] or [email protected]. If you cannot find it, visit their website or contact their general enquiries email and ask specifically for the cancellation support team. Yafee advises including your account email in the subject line so your request is routed correctly.
Online cancellation portal
Some users report being able to cancel directly through their Erenterplan account dashboard. Log in, look for "Account Settings", "Subscription" or "Billing" and check for a "Cancel Subscription" button. If this option is available and you use it, immediately follow up with an email to customer support requesting written confirmation. Do not rely solely on the online cancellation portal, as there is no guarantee of documentation.
Final steps and summary
Cancelling Erenterplan from South Africa is legally straightforward because South African consumer law protects you fully, regardless of where the company operates. The Consumer Protection Act and the ECTA give you the right to cancel within a cooling-off period, to receive accurate information before purchase and to dispute unauthorised charges. If Erenterplan fails to honour your cancellation, the National Consumer Commission will step in at no cost to you.
Your key action is to submit a written cancellation request via email, keep all proof and monitor your bank account for at least 30 days. If a charge appears after your request, dispute it immediately with your bank. Do not assume silence from the company means approval; follow up if you do not hear back within 3 business days. Yafee has helped thousands of consumers cancel international subscriptions and navigate the legal system, and we know from experience that documentation and persistence are your greatest assets.
You do not need to be intimidated by a US-based company or a complex refund process. South African law is on your side. Act with confidence, keep your evidence and escalate to the NCC if the company refuses to comply. Yafee is here to guide you through every step, from drafting your cancellation email to filing a dispute with the NCC. Start today, and you will have cancelled Erenterplan and reclaimed control of your subscription within two weeks.