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Frequently asked questions
Cancel Duet Display: The Right Way
How to cancel Duet Display and stop recurring charges in south africa
Understanding Duet Display and your subscription
Duet Display transforms your iPad, iPhone or Android device into a wireless second screen for your Mac or Windows PC. The software extends or mirrors your desktop, enables touch input and-on compatible devices-supports Apple Pencil features. If you use it for creative work or productivity tasks, the boost can be substantial. However, subscriptions accumulate quickly, and you may find yourself paying for features you no longer use.
Yafee recognises that subscription sprawl affects thousands of South African consumers. Understanding your cancellation options and legal position protects your money and your rights.
How Duet Display subscriptions work
Duet offers tiered subscriptions (Air, Pro and Standard plans) across three separate purchase channels. If you bought directly from Duet's website, your renewal happens through your account there. If you subscribe via Apple's App Store (iOS/iPadOS) or Google Play (Android), that platform manages your billing and renewal. This fragmented system matters because cancellation works differently depending on where you signed up. Leaving one subscription active while cancelling another means charges continue-a common trap.
Why you might want to cancel
Your work setup may have changed, you switched to desktop-only workflows, or you discovered a free alternative. Perhaps you subscribed during a trial and the paid period began before you could cancel. You might have purchased multiple subscriptions by accident across different platforms. Whatever your reason, cancellation must be straightforward and your rights must be honoured. Yafee advises reviewing your reason before you start, because it may strengthen your position if you need to claim a refund.
Your consumer rights under south african law
South Africa's Consumer Protection Act (Act 68 of 2008) protects your right to cancel digital services within strict timeframes and ensures billing transparency.
The 14-day cooling-off period
The Consumer Protection Act grants you a 14-day right of withdrawal after purchasing a digital service, provided the service has not been fully performed. For a subscription service like Duet Display, you typically have 14 days from the date your subscription begins to cancel and request a refund-provided you have not already consumed the full service value. This period is automatic; you do not need to ask for it or mention it explicitly. If Duet Display or your payment platform claims you have no refund right, they are incorrect.
Unfair contract terms and billing clarity
Your supplier-whether Duet, Apple or Google-must make cancellation terms clear, accessible and fair under the Act. If cancellation is hidden, difficult to locate or deliberately unclear, those terms are unfair and unenforceable. Any ongoing charges must be transparent and easy to reverse. If you discover charges after cancellation, you have the right to dispute them with your bank or card issuer, and they must investigate within 10 working days.
Your legal position
You hold strong legal ground. The Act explicitly protects you against automatic renewals buried in fine print, surprise charges and hidden cancellation procedures. If a company refuses to cancel or refund you despite your rights, you can escalate without penalty. Save all screenshots of your account, subscription status and billing records-these are your evidence.
Escalation points in south africa
If Duet Display refuses to cancel or refund despite your rights, escalate to the National Credit Regulator (NCR) or the Consumer Goods and Services Ombud (CGSO). These authorities take subscription billing seriously and have the power to force refunds and corrective action. Document all communication with Duet and your payment platform before escalating. Include dates, times, what you asked for and what response you received. Yafee recommends keeping these records for at least 90 days.
Where you can cancel Duet Display
Your cancellation method depends entirely on where you purchased your subscription.
Direct cancellation via duet's website account
If you subscribed directly through Duet's official website, you must cancel through your Duet account portal. Uninstalling the app or simply stopping use will not stop renewals. Log into your account, navigate to your subscription settings and select the cancel or downgrade option. If you cannot find the cancellation button, contact Duet support with a screenshot of your account showing your active subscription. They must provide a cancellation link within one working day.
Apple app store cancellation (iOS and iPadOS)
If you subscribed on an iPhone, iPad or iPod Touch, Apple handles your billing and you cancel exclusively through Apple ID settings. Duet cannot cancel App Store subscriptions on your behalf, even if you email their support team directly. You must act through Apple's system.
Google play store cancellation (Android and chrome OS)
Android and Chrome OS users who subscribed via Google Play must cancel through Google Play settings on their device or via the Google Play web portal. Google processes the cancellation; Duet cannot intervene. If you cancel through Duet's website while your subscription is active on Google Play, charges will continue from Google's side.
Step-by-step cancellation process by platform
Follow the exact steps for your platform to avoid leaving a subscription active.
Cancel Duet Display via the official website
- Visit Duet's official website and log into your account using your email and password
- If you have forgotten your password, use the "Forgot Password" link and reset via your email
- Check your spam folder for the reset email if it does not appear in your inbox within 5 minutes
- Navigate to your account settings, typically labelled "Account", "Subscription" or "Billing"
- This is usually in the top-right menu or in a dedicated dashboard section
- Locate your active subscription and select "Cancel Subscription" or "Downgrade"
- Read any cancellation confirmation text carefully-it will show your final renewal date
- Confirm your cancellation by clicking the final confirmation button
- Do not close the page until you see a confirmation message or receipt
- Screenshot the confirmation page showing your cancellation is complete
- Note the date and time for your records
- Yafee advises keeping this screenshot for at least 90 days
- Check your email for a cancellation confirmation from Duet within 24 hours
- If you do not receive an email, log back in and verify the subscription is no longer listed as "Active"
Cancel via apple app store (iPhone, iPad or iPod touch)
- Open the Settings app on your Apple device
- Do not open the App Store app-use the device Settings
- Scroll down and tap "iTunes & App Store" or "Media & Purchases" (exact wording varies by iOS version)
- On iOS 13 and later, this may appear as "App Store" in Settings
- Tap your Apple ID at the top of the screen
- If prompted, sign in using your Apple ID password or Face ID
- Tap "Subscriptions"
- This shows all active and cancelled subscriptions tied to your Apple ID
- Find Duet Display in the list and tap on it
- If you see "Manage Subscription" or "Edit Subscription", tap that option
- Select "Cancel Subscription" at the bottom of the screen
- You may see a pop-up offering a discount to keep the subscription-you can ignore this
- Confirm cancellation by tapping "Confirm" when prompted
- Apple will show you the date your access ends
- Screenshot the confirmation showing "Subscription Cancelled" or "Your subscription will end on [date]"
- Yafee recommends keeping this evidence for at least 90 days
Cancel via google play store (Android and chrome OS)
- Open the Google Play Store app on your Android device
- Alternatively, visit play.google.com in your web browser
- Tap your profile icon in the top-right corner
- If using the web browser, click your profile picture in the top-right
- Select "Manage my subscriptions" or "Subscriptions" from the menu
- This option appears directly under your profile settings
- Find Duet Display in the list of active subscriptions and tap on it
- If you see multiple Duet subscriptions, cancel each one individually
- Tap "Cancel subscription" at the bottom of the screen
- You may be asked why you are cancelling-your answer is optional but can help Google improve its service
- Confirm cancellation when Google asks you to verify your choice
- Google will tell you the exact date your subscription ends
- Take a screenshot showing "Subscription cancelled" or the end date
- Save this for your records
What happens after you cancel
Cancellation takes effect immediately, but your access may extend to your next renewal date.
Access during the notice period
When you cancel, you keep full access to Duet Display until the end of your current billing cycle. If your subscription renews on the 15th of the month and you cancel on the 5th, you retain access until the 15th. After that date, the app will prompt you to renew or will show limited functionality. This is normal and expected.
Verifying cancellation across all platforms
Check all three platforms (Duet website, Apple App Store and Google Play) even if you only used one. If you ever switched platforms or subscribed through multiple channels, an old subscription may still be active. Log into each platform and confirm no active Duet subscription appears under your account. If you find a duplicate subscription, cancel it immediately using the steps above.
Monitoring your bank account
After cancellation, monitor your bank statement or credit card statement for 30 days. You should see no further charges from Duet, Apple (on behalf of Duet) or Google (on behalf of Duet). If a charge appears after your cancellation date, raise a dispute with your bank immediately. Your bank has 10 working days to investigate under South African banking regulations. Yafee advises keeping screenshots of your cancellation confirmation to send to your bank if they ask for evidence.
Refund eligibility and claiming a refund
Your right to a refund depends on when you cancel and how much you have used the service.
Refunds within 14 days of purchase
If you cancel within 14 days of your subscription starting, you are entitled to a full refund under the Consumer Protection Act. This applies regardless of how much you used the service, provided you have not consumed the entirety of what you paid for. To claim this refund, contact Duet Display support or your payment platform and request a refund explicitly, citing the Consumer Protection Act. Include your order reference number, subscription dates and the reason for cancellation.
Refunds after 14 days
After 14 days, your right to a refund depends on whether you actually used the service. If you subscribed but never opened the app or used it minimally, you may argue you did not consume the service and deserve a refund. Contact Duet or your payment platform with this argument. If they refuse, escalate to your bank or the Consumer Goods and Services Ombud. Yafee recommends being specific: state that you did not use the service and therefore the 14-day rule still applies because the service was not "fully performed".
Disputing charges through your bank
If Duet Display or its payment platform refuses a refund you believe you are entitled to, contact your bank directly. Request a dispute or chargeback and provide your cancellation evidence (screenshots of the cancellation confirmation). Your bank must respond within 10 working days. South African banking law favours consumers in subscription disputes, especially when the company cannot prove you authorised post-cancellation charges.
Pricing breakdown and subscription costs
Understanding Duet Display's cost structure helps you decide whether cancellation is the right choice.
| Plan | Monthly cost (ZAR) | Annual cost (ZAR) | Features |
|---|---|---|---|
| Air | R 59 | R 590 | Wireless second screen, standard resolution |
| Pro | R 129 | R 1,290 | 4K support, advanced touch features, Apple Pencil (iPad models) |
| Standard (older) | R 89 | R 890 | Wireless screen, touch input, basic compatibility |
| Free trial | Free | Free | Full access for 7 days, then requires upgrade or cancellation |
If you subscribed during a trial period and forgot to cancel before the paid period began, you have strong grounds for a refund. The trial-to-paid conversion is a common cancellation trigger, and many consumers successfully claim refunds under the 14-day cooling-off period.
Common cancellation mistakes to avoid
Cancellation is straightforward once you know the traps-most problems stem from overlooking details or leaving subscriptions active across multiple platforms.
Mistake 1: uninstalling the app instead of cancelling the subscription
Deleting the Duet Display app from your device does not cancel your subscription or stop renewals. Your billing account remains active and charges continue. You must explicitly cancel through your account settings or your payment platform. Uninstalling is a common error because it feels like cancellation, but it is not.
Mistake 2: cancelling in one place but not checking others
If you subscribed through Apple's App Store in the past and later switched to direct billing through Duet's website, cancelling one does not affect the other. Each platform maintains a separate subscription. Check all three (Duet website, Apple App Store and Google Play) and cancel any active subscription you find. If you leave even one active, charges persist.
Mistake 3: not requesting a refund explicitly
Simply cancelling does not automatically trigger a refund. You must request one in writing, especially if you cancel within 14 days or believe you are entitled under the Consumer Protection Act. Email Duet support or your payment platform's support team with a subject line like "Refund request for subscription [order reference]" and state the reason clearly. Yafee advises keeping a copy of this email as evidence.
Mistake 4: ignoring follow-up charges
Even after cancellation, a delayed charge may appear on your statement days or weeks later. This can happen due to system delays or processing backlogs. Do not ignore it. Contact your bank immediately and reference your cancellation confirmation. Your bank is required by law to investigate and reverse unauthorised charges.
After cancellation: what to do next
Cancellation is complete, but a few follow-up steps protect you and ensure no surprise charges return.
Keep your cancellation records for 90 days
Save all screenshots, emails and bank statements related to your cancellation for at least 90 days. If a dispute arises, you need evidence that you cancelled and when. Yafee recommends storing these in a dedicated folder or cloud service (Google Drive, Dropbox, OneDrive) so they are not lost if your device fails.
Check your bank statement weekly
Monitor your transaction history for 30 days after cancellation. Look for any charges from Duet, Apple (labelled "Apple Media Services" or similar) or Google Play. If an unexpected charge appears, dispute it with your bank the same day. Banks prioritise rapid disputes and are more likely to refund before investigating if you flag it quickly.
Block automatic renewals at your bank
If you are concerned about future surprise subscriptions, ask your bank to block recurring charges from Duet Display's merchant code. This is a valid option if the company has charged you after cancellation before. Your bank can implement this block without affecting other legitimate transactions.
Consider alternative screen-sharing solutions
If you cancelled because of cost, explore free or lower-cost alternatives. Windows and macOS offer built-in screen mirroring for many devices. Open-source tools like Barrier or Synergy provide keyboard and mouse sharing at lower costs. Evaluating alternatives before resubscribing ensures you do not repeat the same expense.
Pricing comparison and alternatives
Before you commit to staying cancelled, compare Duet Display against alternatives and cheaper plans.
| Service | Monthly cost (ZAR) | Annual cost (ZAR) | Key advantage |
|---|---|---|---|
| Duet Display Pro | R 129 | R 1,290 | 4K support, Apple Pencil, most responsive |
| Duet Display Air | R 59 | R 590 | Lower cost, wireless, adequate for most users |
| Luna Display (hardware) | One-time R 1,200 | No recurring cost | No subscription, works offline |
| Windows built-in (Extend) | Free | Free | No cost, limited to Windows devices |
| Barrier (open-source) | Free | Free | Keyboard/mouse sharing, no video streaming |
If you cancelled Duet Display Pro because of cost, downgrading to Air (R 59/month instead of R 129/month) cuts your annual spend by R 840. Alternatively, Luna Display is a one-time hardware purchase of approximately R 1,200 with no monthly fees. Evaluate what features you actually need before deciding whether to stay cancelled or switch to a cheaper option.
Contact Duet Display for unresolved cancellation issues
If you have followed the above steps and your subscription remains active or charges continue, contact Duet Display's support team directly.
Escalation address and contact details
Email Duet Display's support team at [email protected] with the subject "Cancellation and refund request". Include the following information:
- Your full name and email address associated with your Duet account
- Your order or subscription reference number
- The date you attempted cancellation and the platform (Duet website, Apple App Store or Google Play)
- Screenshots of your cancellation confirmation
- A clear statement of whether you are requesting a refund and on what grounds (14-day cooling-off period, service not provided, or billing error)
- Your preferred resolution (immediate cancellation, refund or both)
Duet Display's support team must respond within 5 working days. If they do not respond or refuse your legitimate cancellation request, you have grounds to escalate to the Consumer Goods and Services Ombud or the National Credit Regulator.
Escalation to south african regulatory bodies
If Duet Display refuses to cancel or refund and you have exhausted their support process, lodge a formal complaint with the Consumer Goods and Services Ombud (CGSO). The CGSO investigates subscription billing disputes and has the authority to order companies to refund consumers and change their billing practices. You can lodge a complaint online at www.cgso.org.za at no cost. The CGSO typically resolves complaints within 60 days.
Yafee has helped thousands of South African consumers cancel digital subscriptions and recover refunds through these official channels. Your case is valid if Duet Display made cancellation difficult, failed to honour the 14-day cooling-off period or continued charging after you cancelled.
Conclusion: your cancellation is your right
Cancelling Duet Display is a straightforward process once you understand which platform holds your subscription. Whether you cancel via Duet's website, Apple App Store or Google Play, your legal rights under South Africa's Consumer Protection Act are identical: clear cancellation terms, a 14-day cooling-off period for refunds and protection against hidden charges. Document your cancellation, monitor your bank statement and escalate to the Consumer Goods and Services Ombud if the company refuses to cancel or refund you. Yafee advises that subscription cancellation is not a favour you are asking-it is a legal entitlement you enforce. If you need detailed guidance on any step, Yafee's contract specialists are available to help you understand your options and draft a formal cancellation request if required. Take action today, keep your evidence and rest assured that South African law stands behind your decision to cancel.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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