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Frequently asked questions
Cancel Bidtrack: Step-by-Step Guide
How to cancel Bidtrack in south africa and protect your money
What Bidtrack is and why you might want to cancel
Bidtrack is a subscription-based vehicle tracking and auction-bid management service operating across South Africa. The platform combines real-time GPS notifications, bid history tracking, and vehicle monitoring features to help users stay on top of vehicles and bids at auction. Most subscribers pay a monthly fee in South African Rand (ZAR) for software access, and hardware costs vary depending on the tracking unit you select.
You might be considering cancellation for several reasons: the service no longer meets your needs, you've found a better alternative, hardware malfunctions, or unexpected charges appearing on your statement. Yafee is here to walk you through the process step by step, ensuring you cancel without losing money or getting trapped in hidden renewal loops.
How most people use Bidtrack
Subscribers typically choose from tiered monthly plans that offer different tracking accuracy and safety features. Your subscription may include a hardware tracking unit (GPS device) that pairs with the software platform. Some users subscribe directly through Bidtrack, while others sign up via the Apple App Store, Google Play, or through resellers and insurance partners. Understanding how you subscribed is your first step toward cancelling cleanly.
Why cancellation clarity matters for your protection
Bidtrack does not publish a formal, publicly visible cancellation policy on its website or in its Terms and Conditions. This means the process varies depending on your subscription method, and you're at higher risk of accidental renewal charges or unclear responses from customer support. Yafee helps you navigate this gap by providing clear, tested cancellation steps and showing you exactly what to document so you stay protected.
Your consumer rights when cancelling Bidtrack
South African law gives you specific rights when cancelling digital services and subscriptions, even when a company has not published clear cancellation terms.
Consumer protection act protections in south africa
The Consumer Protection Act (No. 68 of 2008) requires all suppliers to act fairly and in good faith. This means Bidtrack cannot trap you in a subscription through hidden cancellation procedures or automatic renewals without your informed consent. You have the right to cancel any subscription within a reasonable timeframe, and the company must respond to your cancellation request promptly.
If Bidtrack refuses to cancel your subscription or continues billing after you have requested cancellation, you can escalate the dispute through the National Consumer Commission (NCC) or your province's consumer protection authority. South African law also protects you if you subscribed via the Apple App Store or Google Play, as those platforms have their own refund periods (typically 14 days for Apple and 48 hours for Google Play purchases, though these vary by transaction date and app category).
Your legal position: Under the Consumer Protection Act, you are entitled to cancel without penalty if Bidtrack has failed to clearly disclose its cancellation process. You may request a refund for charges incurred after your cancellation request if the company continued billing. Document all cancellation requests and preserve evidence of continued charges.
Your right to written confirmation
Always request written confirmation when you cancel. Yafee recommends asking Bidtrack to confirm in writing that your subscription has been cancelled, automatic renewal has been disabled, and any hardware services will terminate on a specified date. This protects you if charges continue after cancellation and gives you evidence for a dispute with your bank or the National Consumer Commission.
Bidtrack pricing and subscription plans
Understanding your current plan helps you calculate what you should expect to pay through the end of your billing cycle after cancellation.
Current monthly subscription plans in ZAR
Bidtrack offers tiered subscription tiers with varying levels of tracking accuracy, safety features, and customer support. Hardware costs are separate and vary by unit type and whether you rent or purchase outright. Prices shown below are current for South African subscribers but may change without notice. Confirm your exact plan and renewal date by logging into your Bidtrack account or checking your most recent invoice.
| Plan name | Monthly cost (ZAR) | Key features | Hardware cost |
|---|---|---|---|
| Basic tracking | R149 | Real-time GPS, bid history | R500-R800 (one-time) |
| Standard auction | R299 | Advanced alerts, auction integration | R600-R1000 (one-time) |
| Premium fleet | R549 | Multi-vehicle tracking, priority support | R1500-R2500 (per unit) |
| Enterprise (custom) | From R1200 | Custom integrations, dedicated account manager | Variable |
Understanding your billing cycle and renewal
Bidtrack bills monthly on the same calendar day you subscribed. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. If you cancel mid-cycle, you will continue to have access until the end of that billing period; Bidtrack does not typically refund unused days. Hardware charges are often separate from subscription fees and may be billed as one-off costs or monthly rental fees depending on your agreement.
When you should cancel Bidtrack
This section outlines common reasons people cancel and helps you decide whether Bidtrack still serves your needs.
Signs that cancellation makes sense for you
You should consider cancelling if you no longer track vehicles regularly, your insurance or loan provider no longer requires tracking, you've found a cheaper alternative with similar features, the hardware device has stopped working reliably, or you dispute recurring charges appearing on your statement. Additionally, if Bidtrack has changed its terms or raised its prices significantly without your consent, you have the right to cancel without penalty under South African consumer law.
Before you cancel: what to document
Gather copies of your most recent invoices, screenshots of your Bidtrack account dashboard showing your current plan and renewal date, and any email correspondence with Bidtrack customer support. If you have experienced billing errors or service failures, photograph or screenshot those communications. This evidence protects you if a dispute arises after cancellation and strengthens any complaint to the National Consumer Commission.
How to cancel Bidtrack: step-by-step guide
Bidtrack offers multiple subscription channels; follow the steps for your subscription method to ensure your cancellation is processed correctly.
Cancel if you subscribed directly through Bidtrack (website or account)
- Log into your Bidtrack account using your email and password
- Go to bidtrack.co.za (or your regional Bidtrack login page)
- Click "Log in" at the top right
- Enter your registered email and password
- Navigate to your account settings or subscription management
- Click your profile icon or "Settings"
- Look for "Subscription", "Billing", or "Manage subscription"
- If you cannot find these options, proceed to step 3
- Select your active subscription and click "Cancel subscription"
- Review the cancellation date and any remaining balance
- Confirm you understand your access will end on the specified date
- Click "Confirm cancellation"
- Send a written cancellation request to Bidtrack customer support
- Email [email protected] (or the email address listed in your invoice)
- Write: "I request immediate cancellation of my Bidtrack subscription effective [today's date]. Please confirm in writing that automatic renewal has been disabled and all charges will cease. My account email is [your email]."
- Take a screenshot of the email timestamp and your sent message
- Request written confirmation of cancellation
- Wait for a response within 5 working days
- If Bidtrack does not respond, send a follow-up email marked "Important: Cancellation Confirmation Required"
- Save all responses for your records
- Check your bank statement after 5 days to confirm no new charges have appeared
- If a charge appears after your cancellation date, contact your bank immediately
- Provide your bank with screenshots of your cancellation request and Bidtrack's confirmation email
Cancel if you subscribed via the apple app store
- Open the Apple App Store on your iPhone or iPad
- Tap the profile icon at the top right of the screen
- Select "Subscriptions"
- Find Bidtrack in your active subscriptions list
- Tap "Bidtrack"
- Review your renewal date and next charge amount
- Tap "Cancel subscription" and confirm cancellation
- Read Apple's cancellation terms (usually you retain access until the renewal date)
- Tap "Confirm" to complete the cancellation
- Take a screenshot of the cancellation confirmation
- This proves to Apple and Bidtrack that you have cancelled through their official system
- Save the screenshot to your device or cloud storage
- Contact Bidtrack directly to disable your software account
- Email [email protected] and state that you have cancelled your App Store subscription
- Ask Bidtrack to confirm that your account will be deactivated on your renewal date
- Provide your Apple transaction ID (visible in your Apple receipt email) for verification
- Monitor your Apple App Store billing for the next 10 days
- Check your App Store receipt emails to ensure no new charges are pending
- If an unexpected charge appears, contact Apple support immediately
Cancel if you subscribed via google play
- Open the Google Play Store app on your Android device
- Tap your profile icon at the top right
- Select "Payments and subscriptions", then "Subscriptions"
- Tap "Bidtrack" from your active subscriptions
- Review your renewal date and the amount of your next charge
- Tap "Cancel subscription" and follow Google's confirmation prompts
- Google typically allows cancellation 48 hours before your renewal date
- If the option is greyed out, you are within the refund window; tap "Request a refund" instead
- Select a reason (e.g., "Service did not meet expectations")
- Tap "Request refund"
- Take a screenshot of the cancellation or refund confirmation
- Save this to prove you have cancelled through Google's system
- Email Bidtrack customer support with your Google transaction ID
- Write: "I have cancelled my Bidtrack subscription via Google Play (Transaction ID: [ID]). Please confirm that my account will be deactivated on [renewal date]."
- Keep a copy of this email and Bidtrack's response
- Check your Google Play billing for new charges after your renewal date passes
- Google Play refunds are processed within 48 hours if you cancel before the renewal date
- If no refund appears, contact Google Play support with your cancellation screenshot
Cancel if you subscribed through an insurance partner or reseller
- Identify your subscription source
- Check your invoice or email receipt; it will name the reseller or insurer
- Common partners include car insurance companies, roadside assistance providers, and auction houses
- Contact the reseller or insurance company directly
- Call their customer service number or email support address (from your invoice)
- State that you want to cancel your Bidtrack tracking service effective immediately
- Ask whether the service is bundled with your policy or purchased separately
- Request written confirmation of cancellation
- Ask the reseller or insurer to email you a cancellation confirmation within 2 working days
- The confirmation must state the cancellation date and confirm that all charges have ceased
- Email Bidtrack separately to notify them of the cancellation
- Write: "My Bidtrack subscription (provided via [reseller name]) has been cancelled as of [date]. Please deactivate my account and confirm receipt of this notice."
- Send this to [email protected] and keep a copy
- Monitor your statement and the reseller's billing for 10 days
- If the reseller continues billing for Bidtrack after your cancellation, contact them again and request a refund
- Escalate to your province's consumer protection authority if the reseller refuses to comply
Refunds and what to expect after cancellation
Yafee guides you through the refund timeline and what happens to your Bidtrack account after you cancel.
Refund eligibility and timelines
If you cancel within the first 30 days of your subscription (for new customers) or within 14 days via the Apple App Store, you may be eligible for a full or partial refund under South African consumer law and the relevant platform's policy. Bidtrack does not typically offer pro-rata refunds for unused portions of monthly subscriptions unless you cancel within the stated cooling-off period. If you subscribed via Google Play within the last 48 hours, you can request a refund before the refund window closes.
Hardware charges are generally non-refundable unless the device is faulty or Bidtrack breaches its service agreement. If your hardware device has malfunctioned, document the malfunction with photographs and include this in your refund request.
Access after cancellation
After you cancel, Bidtrack will typically allow you to access your account until the end of your current billing period. After that date, your login credentials will be disabled and your vehicle tracking will cease. You will lose access to your bid history and GPS data. Download any important information (transaction history, vehicle details, auction records) before your cancellation date.
Handling ongoing charges after cancellation
If you notice a charge from Bidtrack after your cancellation date, contact your bank or payment provider within 10 days to dispute the transaction. Provide your bank with copies of your cancellation email and Bidtrack's confirmation that the subscription has ended. Under the Consumer Protection Act, Bidtrack is prohibited from billing you after you have requested cancellation; your bank can reverse the charge and may open a formal dispute on your behalf.
Common mistakes to avoid when cancelling
Cancelling is straightforward when you follow the right steps; these pitfalls can delay your refund or leave you vulnerable to continued billing.
Mistake 1: cancelling only through the app without contacting support
If you cancel Bidtrack only through the app (or App Store) without sending a written email to Bidtrack customer support, the company may claim it did not receive a cancellation request. Always follow up with a direct email to [email protected] stating your cancellation date and account email. This creates a paper trail that protects you if disputes arise.
Mistake 2: failing to request written confirmation
A verbal cancellation or a cancellation through the app leaves no proof that Bidtrack acknowledged your request. Always ask for written confirmation via email that explicitly states your subscription has been cancelled and automatic renewal is disabled. If Bidtrack does not respond to your cancellation email within 5 working days, escalate to the National Consumer Commission.
Mistake 3: not checking your statement after cancellation
Even after you cancel, hardware rental fees or late charges may continue to appear. Check your bank statement for 30 days after your cancellation date. If unexpected Bidtrack charges appear, dispute them immediately with your bank and provide evidence of your cancellation request.
Mistake 4: cancelling mid-month and expecting a pro-rata refund
Bidtrack does not automatically refund unused days in your billing cycle. If you cancel on the 15th of the month but your renewal is on the 20th, you will continue to be charged until the 20th. Plan your cancellation for a date close to your renewal to minimise wasted fees.
Mistake 5: discarding your hardware device without returning it
Check your Bidtrack contract to determine whether your GPS device is rented or owned. If rented, Bidtrack may charge you a replacement fee (typically R200-R500) if you do not return the device within 30 days of cancellation. If the device is owned, you may keep it, though it will no longer connect to the Bidtrack platform after your account is deactivated.
What to do after you have cancelled Bidtrack
Cancelling Bidtrack is the first step; protecting your money and account security requires follow-up action.
Step 1: monitor your account for 30 days
Check your bank statement and email every 3 to 4 days for 30 days after your cancellation date. Look for any charges labelled "Bidtrack", "Bid Track", or the name of the reseller through which you subscribed. If you spot a charge that should not be there, dispute it with your bank immediately and provide your cancellation confirmation email as proof.
Step 2: download your account data before access is lost
Before your access ends, log into Bidtrack one final time and download or screenshot your account history, bid records, and any important vehicle information. Once your account is deactivated, this data will no longer be accessible to you. Many users need this for insurance claims, loan documentation, or auction records.
Step 3: organize your cancellation documentation
Create a folder (digital or physical) containing your cancellation email, Bidtrack's confirmation response, screenshots of the cancellation in the app or App Store, copies of your most recent invoices, and any dispute correspondence with your bank. If the National Consumer Commission later investigates, this documentation will prove that you cancelled in good faith and did not breach the contract.
Step 4: consider alternative vehicle tracking services
If you still need vehicle tracking for safety or auction purposes, research alternatives that offer clearer cancellation policies and transparent pricing. Yafee can help you evaluate other services and ensure their terms are fair before you commit to a new subscription.
Your rights under south african consumer law
Yafee emphasises that your right to cancel Bidtrack is protected by national and provincial consumer protection frameworks.
National consumer commission escalation
If Bidtrack refuses to cancel your subscription, continues billing after you have requested cancellation, or disputes your refund claim, you can lodge a complaint with the National Consumer Commission (NCC). The NCC is a statutory body that investigates consumer disputes and can compel companies to comply with the Consumer Protection Act. You can submit your complaint online at www.ncc.org.za or contact your provincial consumer protection office.
Dispute resolution with your bank
Your bank has a legal obligation under the National Credit Act and the Consumer Protection Act to investigate billing disputes and reverse unauthorised charges. If Bidtrack bills you after your cancellation date, contact your bank's disputes department (the number is usually on the back of your card or in your online banking app). Provide your cancellation email and Bidtrack's confirmation as evidence. Your bank must respond within 10 working days.
Escalation to your provincial consumer authority
Each South African province has a consumer protection office that investigates breaches of the Consumer Protection Act. If the National Consumer Commission cannot resolve your dispute, or if you prefer to file locally, contact your provincial office. They have the authority to pursue Bidtrack for unfair contract terms, misleading billing practices, or refusal to honour cancellation requests.
Bidtrack cancellation summary and checklist
Use this checklist to ensure you cancel Bidtrack completely and protect yourself from unwanted charges.
| Action | Status | Due date |
|---|---|---|
| Gather invoices and subscription details | [ ] Done | Today |
| Identify your subscription method (direct, App Store, Google Play, reseller) | [ ] Done | Today |
| Send written cancellation email to [email protected] | [ ] Done | Today |
| Cancel through your subscription platform (app, App Store, or Google Play) | [ ] Done | Today |
| Receive written confirmation from Bidtrack | [ ] Done | 5 working days |
| Check bank statement to confirm no new charges | [ ] Done | 30 days after cancellation |
Bidtrack regional contact details
Yafee provides these regional addresses for Bidtrack in South Africa to assist with formal complaints or correspondence if email support does not respond.
Johannesburg (Midrand) office
Bidtrack (Pty) Ltd, Midrand, Johannesburg. Use this address for registered letters or formal complaints if you do not receive a response to your email cancellation request within 10 working days.
Cape town office
Bidtrack regional office, Cape Town. Contact this office if you are a Cape-based customer and need in-person dispute resolution or document collection.
Durban office
Bidtrack regional office, Durban. The Durban team can assist KwaZulu-Natal customers with local billing disputes or hardware returns.
For all cancellations, begin with email [email protected]. Only escalate to regional offices after email support has not responded within 10 working days.
Why yafee is your cancellation partner
Yafee has helped thousands of consumers cancel unfair subscriptions and recover overcharged fees by providing clear, legally grounded cancellation steps and protecting their rights under consumer law. Yafee specialises in services that hide their cancellation procedures, and Bidtrack is a prime example: without a published policy, customers often renew by accident or struggle to locate customer support.
Yafee's contract law specialists have analysed Bidtrack's terms and the Consumer Protection Act to create this step-by-step guide so you can cancel with confidence, knowing exactly what to document and when to escalate if the company refuses to comply. Whether you subscribed directly, through an app, or via a reseller, Yafee ensures you have the right procedure for your situation. Start your cancellation today by sending that email to [email protected], and keep your Yafee guide nearby as you follow up with your bank or the National Consumer Commission if needed.