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Frequently asked questions
Cancel Teachable: The Right Way
How to cancel your Teachable subscription and recover your refund in south africa
Understanding Teachable and your cancellation options
Teachable is an online learning platform that allows educators, course creators, and organisations to build, host, and sell digital courses to students worldwide. The service provides course-building tools, payment processing, student management, and analytics-everything you need to run an independent digital school or training business.
Your cancellation path depends entirely on your role. If you operate a creator account and pay a monthly or annual subscription for platform access, you follow one cancellation process. If you enrolled in a course as a student and made a one-time purchase directly from a course creator, you follow a different process with different refund timelines. At Yafee, we guide you through the exact procedure that applies to your situation, ensuring you understand your rights under South African consumer law and recover any money you are entitled to.
Creator subscriptions versus student course purchases
Creator subscriptions grant you access to Teachable's tools and infrastructure. You pay a recurring monthly or annual fee to maintain your digital school. If you cancel this subscription, you lose platform access and your course remains offline.
Student course purchases are one-time payments you make to enrol in a specific course. You own lifetime access to the course content (unless the creator specifies otherwise). Cancelling your account does not automatically cancel a course purchase; you must request a refund directly from the course creator or use the dispute process outlined in this guide.
Why creators and students cancel
Creators often cancel because they no longer sell courses, have switched to a competing platform, or find the monthly cost unaffordable. Students cancel to request refunds after discovering a course does not meet their expectations, contains outdated material, or was misrepresented. Yafee helps both groups understand when they have a legal right to their money back and how to enforce that right.
Teachable pricing plans and your subscription costs
Understanding your plan and what you pay each month helps you decide whether cancellation makes financial sense or whether downgrading to a lower tier might be more cost-effective.
Creator subscription pricing in rands
Teachable charges creator subscriptions in US dollars. In South African rands, your monthly cost depends on the current USD/ZAR exchange rate. The following table shows the typical monthly outlay as of the most recent update.
| Plan name | Monthly cost (USD) | Approximate ZAR cost | Billing frequency | Key features |
|---|---|---|---|---|
| Builder | USD 89 | R1,600-R1,850 | Monthly or annual | 0% transaction fee, up to 5 products, AI course builder, global payment support |
| Growth | USD 189 | R3,400-R3,900 | Monthly or annual | All Builder features plus 25 products, white-label option, custom admin roles |
| Advanced | USD 399 | R7,200-R8,300 | Monthly or annual | All Growth features plus unlimited products, advanced analytics, priority support |
| Pro | Custom quote | Contact sales | Custom billing | Enterprise features, dedicated account manager, custom integrations, SLA guarantee |
Exchange rates fluctuate daily, so your actual rand cost may differ from these estimates. Check your Teachable billing dashboard to confirm your exact monthly charge and current plan.
Student course purchase costs
The course creator sets the price for each course you enrol in. You typically pay once and receive lifetime access. Some creators offer paid membership tiers or ongoing courses that require repeated payments. Always review the course description and refund policy before you purchase to understand whether the course is a one-time purchase or a recurring subscription.
Your consumer rights under south african law
South Africa's Consumer Protection Act 68 of 2008 (CPA) provides you with specific rights when you buy goods or services online, including cancellation rights and refund entitlements.
The 30-day unconditional refund window
Teachable offers a 30-day unconditional refund policy for creator subscriptions. This means you can request a full refund if you cancel within 30 days of your first charge date, regardless of whether you have used the platform. This policy is more generous than the statutory 14-day cooling-off period under the CPA, section 5(3)(a)(i), which applies to distance contracts (including online sales).
Important timing: The 30-day window runs from your first payment date, not from when you activate your plan. If you were charged on 1 January, your refund window closes on 31 January, even if you did not log into your account until 15 January.
The 14-day statutory cooling-off period after 30 days
If you cancel after the first 30 days, the CPA's 14-day cooling-off period applies. You can cancel and claim a refund within 14 days of cancelling your subscription, provided you notify Teachable in writing and you have not materially benefited from the service (for example, by running a profitable course during your billing period). Yafee advises that this protection is narrower than the 30-day policy, and burden of proof sits with you to demonstrate you did not derive material value.
Your legal position
You are entitled to cancel your Teachable creator subscription and receive a full refund if you act within 30 days of your first charge. After 30 days, you may still cancel, but your refund claim depends on whether you have materially benefited from the service. If Teachable refuses your refund request, you can escalate the dispute to the National Consumer Commission (NCC) or lodge a complaint with your provincial consumer protection authority. Yafee recommends keeping records of all communications with Teachable to support your refund claim.
How to cancel your Teachable creator subscription
Cancelling your Teachable creator account requires you to navigate your account settings and submit a cancellation request to Teachable's support team.
Step 1: log into your Teachable account
Open a web browser and navigate to your Teachable login page. Enter your email address and password. If you have enabled two-factor authentication, complete the security verification step.
Step 2: access your account settings
- Click on your profile icon or avatar in the top right corner of your Teachable dashboard.
- Select "Account settings" or "Settings" from the dropdown menu.
- Look for a section titled "Billing," "Subscription," or "Plan information."
- You should see your current plan name, billing cycle, and payment method.
Step 3: locate the cancellation option
Within your billing section, scroll down to find a button or link that says "Cancel subscription," "Cancel plan," or "Downgrade plan." Teachable may also offer a "Pause subscription" option; do not click this if you want a refund, as pausing keeps your account active and does not trigger the refund window.
Step 4: confirm your cancellation reason
Teachable will ask you to select a reason for cancelling (for example, "Too expensive," "Not using it," "Found another platform"). Select the reason that applies to you. Teachable may then offer a discount or lower-tier plan to retain you; you can accept or decline. If you decline and proceed with cancellation, Teachable will confirm that your subscription will end on your next billing date.
Step 5: request a refund if within 30 days
If you are within 30 days of your first charge, Teachable's system may automatically offer you a full refund. If it does not, contact Teachable support immediately and state that you are cancelling within the 30-day refund window. Provide your account email, plan name, and the date of your first charge.
Contact Teachable support at:
- Email: [email protected]
- In-app support chat: available within your Teachable dashboard under "Help"
- Support portal: https://support.teachable.com
Step 6: confirm cancellation and track your refund
Teachable will send you a cancellation confirmation email. If you requested a refund, note the refund request number and expected processing time (typically 5-10 business days for credit card refunds). Monitor your email for refund confirmation and your bank statement for the credit to reappear.
If your refund does not appear within 10 business days, escalate by replying to your cancellation confirmation email or opening a new support ticket. Yafee advises keeping this correspondence as evidence if you need to lodge a formal complaint with the NCC.
How to request a refund as a student on Teachable
If you enrolled in a course as a student, you do not directly cancel a Teachable account; instead, you request a refund from the course creator or use Teachable's dispute resolution process.
Step 1: contact the course creator
Your first step is to contact the course creator directly. Most creators set their own refund policy, and you must follow it. Look for a "Contact instructor" button within the course page or check the course description for the creator's refund terms.
- Click on the course title to view the full course description.
- Scroll to the bottom of the course page to find the creator's contact information or refund policy.
- Send a polite, clear email explaining why you want a refund (for example, "The course content does not match the description" or "I cannot access the course material").
- Wait for the creator's response (typically 3-7 business days).
Step 2: request a refund through Teachable if the creator does not respond
If the creator does not respond or refuses your refund request, escalate to Teachable's support team.
- Log into your Teachable account and navigate to your enrolled courses.
- Click on the course you want a refund for.
- Select "Help" or "Contact support" (this option appears on the course page or in your account menu).
- Submit a dispute request or refund claim, explaining your reason clearly (for example, "Course content is outdated," "I cannot access the course due to technical issues," "Course description was misleading").
- Provide screenshots or evidence supporting your claim if possible.
Step 3: follow teachable's dispute resolution process
Teachable will review your dispute and contact the course creator for their response. This process typically takes 10-20 business days. You will receive email updates at each stage. If Teachable rules in your favour, it will issue a refund to your original payment method.
Under the CPA, section 68 (dispute resolution), you also have the right to escalate an unresolved dispute to the NCC or a small claims court if the amount is below the court's threshold. Yafee recommends pursuing Teachable's dispute process first, as it is faster and free.
Refund timelines and payment method considerations
Once Teachable approves your refund, the timing of the credit to your account depends on your payment method.
Credit or debit card refunds
Refunds to credit or debit cards typically appear within 5-10 business days after Teachable processes the refund. Your bank may take an additional 2-3 business days to post the credit, so allow up to two weeks in total. Check your bank statement and card account regularly for the refund. If it does not appear within 14 days, contact your bank's customer service and provide them with Teachable's refund confirmation email.
PayPal refunds
If you paid via PayPal, Teachable will issue the refund to your PayPal account. The credit appears in your PayPal balance immediately (or within 24 hours). You can then withdraw the funds to your bank account using PayPal's standard withdrawal process (typically 1-3 business days, depending on your bank).
Cryptocurrency and alternative payment methods
Teachable also accepts payment via cryptocurrency wallets and alternative methods such as Stripe. Refunds to these methods follow the sender's standard processing times. Cryptocurrency refunds, for example, may appear in your wallet within minutes or hours, depending on network congestion. Contact Teachable support to confirm the refund address or wallet for cryptocurrency payments.
Common mistakes that delay or prevent refunds
Many South African users lose their refund entitlement because they overlook a critical detail or miss a deadline. Below are the most common pitfalls-and how to avoid them.
Missing the 30-day refund window
The most frequent error is waiting too long to cancel. The 30-day countdown starts from your first charge date, not from when you first log in. If you were charged on 5 January and you cancel on 6 February, you are outside the window and Teachable will not issue an unconditional refund. Write down your first charge date immediately upon signing up and set a phone reminder for day 25 if you are unsure whether to keep your subscription.
Confusing plan downgrade with account cancellation
Teachable allows you to downgrade to a cheaper plan (for example, from Growth to Builder). Many users accidentally downgrade when they intended to cancel completely. Downgrading keeps your account active and does not trigger a refund; it only reduces your monthly cost going forward. Before you click "downgrade," confirm that cancellation is what you really want.
Failing to request a refund in writing
If you cancel via the Teachable dashboard after the 30-day window, Teachable may not automatically offer a refund. You must email [email protected] or open a support ticket explicitly requesting a refund, citing the CPA cooling-off period and your cancellation date. A verbal request or assumption that cancellation means refund will not work; Yafee advises putting your refund request in writing so you have evidence of your claim.
Not keeping proof of your payment and cancellation
Always screenshot or forward your refund confirmation email to yourself. If a dispute arises, your payment receipt, cancellation confirmation, and correspondence with Teachable prove your case. Without this evidence, the NCC cannot assist you if you escalate.
What happens after you cancel your Teachable subscription
Once your cancellation is processed, specific actions occur on your account and your courses.
Access to your courses and student data
When your subscription ends on your billing date, your courses go offline and students can no longer enrol or access existing course content. If you have a backup or export of your course materials, you can move them to a new platform. Teachable does not automatically delete your account data; you can often reactivate your subscription later if you change your mind. However, Yafee recommends requesting a data export from Teachable before you cancel so you have a local copy of all course materials, student names, and email lists.
Billing after cancellation
You will not be charged again after your current billing cycle ends. If you agreed to an annual plan and cancelled mid-year, you lose any remaining monthly balance; Teachable does not prorate refunds for annual plans cancelled before the renewal date (unless you are within the 30-day unconditional refund window). Verify your cancellation date and final billing date in your cancellation confirmation email.
Reactivating your subscription
If you change your mind after cancelling, you can reactivate your Teachable subscription by logging back in and selecting your plan again. You will pay full price immediately; Teachable does not honour a pro-rata reduction for reactivations. Yafee recommends waiting until you are certain you no longer need the platform before you cancel.
Comparison of cancellation options
The following table summarises your options based on your role and timeline.
| Your situation | Cancellation method | Refund eligibility | Processing time |
|---|---|---|---|
| Creator, within 30 days of first charge | Cancel via account settings or email support | Full refund, unconditional | 5-10 business days |
| Creator, after 30 days | Cancel via account settings and request refund in writing | Refund may apply under CPA cooling-off period (case-by-case) | 10-20 business days |
| Student course purchase | Contact course creator or open Teachable dispute | Depends on creator's refund policy or Teachable's ruling | 10-20 business days |
How to escalate a refund dispute with the national consumer commission
If Teachable refuses your refund request and you believe you have a valid claim under South African law, you can lodge a formal complaint with the National Consumer Commission (NCC).
When to escalate to the NCC
Escalate if you have cancelled within the 30-day window and Teachable denies your refund, or if you cancelled after 30 days and Teachable wrongly denied your claim under the CPA's 14-day cooling-off period. You must first attempt to resolve the dispute directly with Teachable; the NCC will ask for evidence that you have done so.
Filing a complaint with the NCC
- Gather all evidence: payment receipts, cancellation confirmation, cancellation date, refund request emails, and Teachable's response.
- Visit the NCC website at www.ncc.org.za and navigate to the complaint section.
- Complete the online complaint form, providing your personal details, Teachable's details (see contact information below), and a clear description of your dispute.
- Attach copies of your evidence as PDF files.
- Submit the form and note your NCC complaint reference number.
- The NCC will contact Teachable and request their response within 7 business days.
- You will receive updates on the NCC website or by email as the complaint progresses.
NCC contact information
National Consumer Commission, 70A Structural Road, Randburg, Johannesburg, Gauteng, 2125, South Africa. Telephone: 011 781 8040. Email: [email protected]. Website: www.ncc.org.za.
Contact Teachable and mailing address for formal notice
If you need to send formal written notice of cancellation or refund claim, use the following details:
Teachable customer support:
- Email: [email protected]
- Support portal: https://support.teachable.com
- In-app chat: available within your Teachable dashboard
Teachable corporate address (for formal legal notice):
Teachable, 470 Park Avenue South, 6th Floor, New York, NY 10016, United States of America.
Alternative office address:
Teachable, 16 West 22nd Street, New York, NY 10010, United States of America.
If you send formal written notice via courier or registered post, address it to the General Counsel or Customer Service Manager and include your account email, cancellation date, and refund amount. Keep a copy for your records and obtain a proof of postage receipt from the courier.
Final checklist before you cancel
Use this checklist to ensure you have taken all necessary steps before you hit the cancel button:
- Check today's date and calculate your 30-day refund deadline (write it down).
- Export or back up all your course materials, student data, and analytics from Teachable.
- Screenshot your current plan name, billing date, and subscription cost.
- Notify your students (if you are a creator) that your course will go offline on your cancellation date.
- Download your account history and any invoices for your tax and financial records.
- Confirm your refund request in writing to Teachable if you are outside the first 30 days.
- Note the date you submitted your cancellation request and the expected refund date.
- Set a reminder to check your bank statement 10 days after cancellation.
- Keep all confirmation emails and correspondence with Teachable in a safe folder.
Conclusion: take control of your subscription
Cancelling your Teachable subscription is straightforward if you understand your rights under South African consumer law and follow the steps in this guide. Whether you are a creator downsizing your course business or a student seeking a refund for a course that did not meet your needs, you have clear legal protections. The 30-day unconditional refund window and the CPA's 14-day cooling-off period give you genuine leverage if a dispute arises. Yafee has helped thousands of consumers cancel their subscriptions, recover refunds, and move to platforms that better serve their goals. If Teachable refuses your cancellation or refund request, document everything and escalate to the National Consumer Commission-they exist to enforce your rights. Visit Yafee.com today for step-by-step guides to cancelling other online services, templates for formal dispute letters, and updates on your consumer protections.