Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Iq Test Academy, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Iq Test Academy in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Iq Test Academy
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Iq Test Academy subscription with zero hassle
1
Fill in the form
Give us your details and those of your Iq Test Academy subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Iq Test Academy. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Iq Test Academy refuses your cancellation.
Frequently asked questions
Cancel IQ Test Academy: Step-by-Step Guide
How to cancel IQ Test Academy in south africa and protect your consumer rights
Understanding IQ Test Academy and your subscription
IQ Test Academy is an online cognitive assessment platform offering structured IQ tests, brain-training modules, and professional resources accessible via subscription. The service appeals to learners, professionals, and individuals seeking to measure or develop mental aptitude through interactive assessments. If you've enrolled and the service no longer meets your needs-whether due to cost, lack of engagement, or discovery of alternative platforms-cancellation is a straightforward process once you understand South African consumer law and IQ Test Academy's specific terms.
Why subscribers choose to cancel
Cancellation requests typically arise for practical reasons: unexpected auto-renewal charges, identification of free or lower-cost alternatives, budget constraints, or simply insufficient usage to justify ongoing payment. Your reason for leaving is irrelevant to your legal right to cancel. South African consumer protection legislation grants you the statutory right to terminate services, and IQ Test Academy must honour that right within prescribed timeframes.
Identifying your exact provider matters
IQ Test Academy operates as a distinct service, but confusion sometimes arises with similarly named platforms. Verify which provider is charging you by reviewing your bank statement, credit card bill, or email receipts. The merchant name on your statement is your definitive identifier. This confirmation ensures you follow the correct cancellation procedure and contact the right support team, saving weeks of potential delay.
Subscription pricing and plan comparison
Understanding current pricing and plan structures helps you determine whether to downgrade instead of cancel, or to confirm your cancellation decision based on cost-benefit analysis.
Current subscription plans in south africa
The following table reflects pricing as listed on IQ Test Academy platforms in 2026. Rates may vary by app store, active promotions, or regional adjustments. Always verify current costs within the application or on the official website before making your cancellation decision.
| Plan | Price (ZAR) | Billing cycle | What is included |
|---|---|---|---|
| Pro Access (monthly) | R149.99 | Every month | Full Pro features, unlimited tests, certificate access |
| Pro Access (promotional rate) | R99.99 | Monthly | Discounted Pro access (limited-time offer) |
| Pro Access (annual) | R1,499.99 | One payment per year | Full Pro features for 12 consecutive months |
| IQ Test Certificate (one-time) | R99.99 | Single purchase | Digital certificate of completion |
Cost comparison and downgrade alternatives
If you're paying R149.99 monthly, immediate cancellation prevents future charges. Annual subscribers paying R1,499.99 spend approximately R125 per month over 12 months-a saving of roughly R25 monthly compared to month-to-month billing. Before cancelling your annual subscription, contact Yafee's consumer advisors to confirm whether you have grounds for a pro-rata refund under South African consumer protection law, particularly if you've used the service for less than three months. Some subscribers choose to pause or downgrade to a lower tier instead of cancelling entirely; check whether IQ Test Academy offers this option as a middle path.
Your consumer rights under south african law
South African consumer protection legislation gives you explicit rights when cancelling subscription services like IQ Test Academy, regardless of what the service's terms and conditions state.
The consumer protection act and your cancellation entitlements
The Consumer Protection Act (CPA) of 2008 is the primary legal framework protecting you as a consumer in South Africa. Under the CPA, you have the right to accurate information about services, the right to fair and reasonable contract terms, and crucially, the right to cancel if a service is not as described or fails to deliver its promised functionality. If IQ Test Academy misrepresented features, failed to provide access you paid for, or delivered a service materially different from what you purchased, you may claim a refund even if the company's terms state "non-refundable."
Your legal position: The CPA supersedes most contract clauses. If you can demonstrate that IQ Test Academy's service quality did not match its marketing claims or terms, you have statutory grounds to demand cancellation and a full or pro-rata refund. You do not need the company's permission to invoke these rights; they are your statutory entitlements.
Distance contracts and the 14-day cooling-off period
If you purchased your IQ Test Academy subscription online (which is the standard method), you are protected under the CPA's distance contract provisions. You have the right to cancel within 14 calendar days of purchase without penalty and without providing a reason. This cooling-off period applies even if IQ Test Academy's terms do not mention it. Many subscribers are unaware of this right; Yafee recommends invoking it immediately if you have not yet used the service substantially or if you change your mind shortly after sign-up.
Step-by-step cancellation process
Follow this procedure to cancel IQ Test Academy in compliance with their terms and South African consumer law requirements.
Step 1: gather your account and payment details
- Log into your IQ Test Academy account using your registered email and password.
- Locate your account settings or subscription management page (typically under "My Account," "Settings," or "Billing").
- Note your subscription plan name, monthly or annual billing cycle, and the date your next charge is due.
- Retrieve your most recent invoice or payment confirmation email from your inbox (search "IQ Test Academy" in your email).
- If you cannot access your account online, write down your registered email address and full name as they appear in the system.
Step 2: review IQ Test academy's written cancellation policy
- Visit the IQ Test Academy website and navigate to their Terms and Conditions or Subscription Terms section.
- Search for clauses containing "cancel," "termination," "refund," or "notice period."
- Note any required notice period (typically 30 days prior notice per standard terms) and the exact cancellation method they specify (email, online form, or written notice).
- If their terms are unclear or unavailable, prepare to submit cancellation via email as a formal written notice, which satisfies the CPA's requirements.
Step 3: compose and send your written cancellation notice
- Open your email client and create a new email addressed to IQ Test Academy's official support email (typically [email protected] or similar; verify this on their website).
- Write your subject line as: "Cancellation Request - [Your Full Name] - [Your Registered Email]."
- Include the following information in the email body:
- Your full name as it appears on your account
- Your registered email address and account login email (if different)
- Your subscription plan type (monthly or annual)
- The date your subscription commenced
- Your requested cancellation date (ideally 30 days from today, or earlier if within the 14-day cooling-off period)
- A clear statement: "I request cancellation of my IQ Test Academy subscription effective [date]."
- A request for written confirmation of cancellation and any refund eligibility
- Avoid emotional language or lengthy explanations; keep the notice formal and precise.
- Send the email and immediately save a copy to a dedicated folder for your records.
Step 4: preserve evidence and await confirmation
- Take a screenshot of the email you sent, including the timestamp and recipient address.
- If you used an online cancellation form or button within the app, take a screenshot of the confirmation page.
- Set a calendar reminder for 5 business days after sending your notice to follow up if you have not received a response.
- Monitor your email inbox (including spam/promotions folders) for IQ Test Academy's acknowledgment and cancellation confirmation.
- IQ Test Academy should respond within 5-10 business days confirming the effective cancellation date and detailing any refund process.
Step 5: verify cancellation and monitor your account
- Once you receive cancellation confirmation, log back into your IQ Test Academy account to verify your subscription status has changed to "cancelled" or "inactive."
- Your access to Pro features should cease on the effective cancellation date specified by the company.
- Check your email for any auto-renewal reminder emails; these should stop after cancellation takes effect.
- Review your bank or credit card statement 1-2 billing cycles after your cancellation date to confirm no further charges appear.
- If a charge occurs after your confirmed cancellation date, take screenshots of your cancellation confirmation email and the unauthorized charge, then proceed to dispute the transaction with your bank.
Refund eligibility and claiming your money back
Your refund rights depend on when you cancel and whether IQ Test Academy has already charged you for future periods.
When you are entitled to a refund
If you cancel within 14 days of purchase and have not substantially used the service, South African consumer law entitles you to a full refund. If you cancel after the 14-day window but before your next billing date, you may be entitled to a pro-rata refund (a partial refund covering the unused portion of your current billing period). If your cancellation falls exactly on a renewal date, the company should not charge you again; however, demanding a refund for that charge may require formal escalation. Yafee advises all subscribers to request a refund explicitly in their cancellation notice, allowing the company an opportunity to comply voluntarily before you escalate to the National Consumer Commission.
How to request a refund
- In your initial cancellation email (Step 3 above), explicitly state: "I request a full [or pro-rata] refund to my original payment method."
- Specify the original payment method (credit card, debit card, or digital wallet) and the last four digits of the card if you remember them.
- If IQ Test Academy fails to refund you within 30 days of your cancellation date, send a follow-up email marked "URGENT" requesting the refund and setting a final deadline of 7 days for response.
- If the company does not respond or refuses your refund, escalate your complaint to the National Consumer Commission (NCC) with copies of your cancellation notice and refund request emails.
Common cancellation mistakes and how to avoid them
Cancellation delays and disputes often stem from simple procedural oversights-but Yafee can help you prevent these pitfalls entirely.
Mistake 1: assuming app deletion equals cancellation
Deleting the IQ Test Academy app from your phone does not cancel your subscription. Your account remains active and billing continues. You must send a formal cancellation notice to the company's support email to actually end your subscription. Many subscribers discover this mistake only when an unexpected charge appears on their statement weeks later.
Mistake 2: missing the 30-day notice requirement
IQ Test Academy's terms require 30 days' prior written notice for cancellation. If you email your cancellation request on the 1st of the month but your renewal charges on the 15th, your request may arrive too late to stop that charge. Submit your cancellation notice at least 30 days before your next billing date to ensure the company processes it in time. Calculate this deadline explicitly and mark it in your calendar.
Mistake 3: failing to document your cancellation request
If you telephone the company or chat with a support agent verbally, you have no written proof of your request. Always submit cancellation via email, which creates a timestamped record. If a dispute arises later, your email is your evidence. Screenshots of app-based chat conversations are weaker than email records because they can be edited or deleted.
Mistake 4: not following up if you receive no response
Silence from IQ Test Academy does not mean your cancellation is processed. Many subscribers send a cancellation email, receive no reply, and assume the matter is closed-then are shocked by another charge. Follow up after 7 days if you have not received an acknowledgment. If the company does not respond within 14 days, escalate formally to the National Consumer Commission with copies of your original notice.
After cancellation: your next steps
Cancellation is not truly complete until you confirm no further charges occur and any refund reaches your account-so your work continues briefly after the company confirms the request.
Immediate actions post-cancellation
- Save your cancellation confirmation email in a permanent folder titled "IQ Test Academy Cancellation" for future reference.
- Screenshot your account settings page showing subscription status as "cancelled" or "inactive."
- If you had any important certificates, reports, or learning records within your IQ Test Academy account, download them before your access expires.
- Update your password manager or notes if you stored your IQ Test Academy login details, to avoid accidentally logging in and reactivating your account later.
Monitoring and dispute resolution
Your cancellation is only truly complete when no further charges appear and any promised refund arrives. Check your statement closely for 60 days post-cancellation. If an unauthorized charge appears after your confirmed cancellation date, contact your bank immediately to dispute it. Provide your bank with copies of your cancellation confirmation email; your bank can then demand a refund from IQ Test Academy's merchant processor, forcing the company to honor your cancellation retroactively.
Escalation: what to do if IQ Test Academy refuses to cancel
If IQ Test Academy ignores your cancellation request or claims your account cannot be cancelled, you have formal legal remedies.
The national consumer commission and formal complaints
The National Consumer Commission (NCC) is South Africa's official consumer protection authority, established under the Consumer Protection Act. If IQ Test Academy refuses to cancel or refund you, lodge a formal complaint with the NCC. Yafee recommends doing so only after you have given the company 14 days to respond to a written cancellation notice; however, once that period has elapsed, escalation to the NCC is your statutory right. Submit your complaint online at www.ncc.org.za or by post with copies of your cancellation notice, all company responses, and evidence of any unauthorized charges. The NCC will investigate and can compel the company to comply with cancellation and refund obligations.
Credit card chargeback as a backup remedy
If IQ Test Academy continues to charge you after you have formally cancelled and escalated to the NCC, contact your bank or credit card issuer and request a chargeback-a reversal of the disputed transaction. Provide your bank with your cancellation confirmation email and the NCC complaint reference number. Your bank can then reverse the charges and conduct its own investigation. Many companies reverse unauthorized charges immediately upon receiving a chargeback dispute rather than risk their merchant account status.
Comparison table: cancel, downgrade, or pause
Before submitting your final cancellation, consider whether downgrading or pausing might better suit your situation.
| Action | Cost impact | Pros | Cons |
|---|---|---|---|
| Cancel immediately | Zero ongoing cost | Cuts all charges, cleanest break, no future temptation | Loses all Pro access, may forfeit refunds if outside cooling-off window |
| Downgrade to free tier | R0/month | Retains free access, can re-upgrade later, avoids refund hassle | Requires IQ Test Academy to offer a free tier; limited features |
| Request billing pause (30-90 days) | Suspended | Preserves account, avoids re-signup friction if you return | Not all companies offer this; subscription may resume automatically |
| Switch to annual plan | R1,499.99 upfront | Lower per-month cost if committing long-term | Larger upfront payment, stricter refund policies |
Key takeaways and your action plan
Cancelling IQ Test Academy in South Africa is legally straightforward when you understand your rights and follow the correct procedure. The Consumer Protection Act grants you the statutory right to cancel any distance contract within 14 days without penalty, and to cancel thereafter with 30 days' written notice. Submit your cancellation via formal email, preserve all documentation, and escalate to the National Consumer Commission if the company refuses to comply. Yafee has guided thousands of South African consumers through subscription cancellations, and the same legal framework applies to your case. Send your written cancellation notice today if you are certain of your decision, monitor your account closely for the next 60 days, and do not hesitate to contact your bank if unauthorized charges persist. Your consumer rights are backed by law-IQ Test Academy has no legal power to keep you locked into a subscription you no longer want. If you need further guidance on your specific situation, Yafee's consumer advisors are available to review your cancellation strategy and ensure you recover any refund you are owed under South African law.