Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Callertunez, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Callertunez in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Callertunez
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Callertunez subscription with zero hassle
1
Fill in the form
Give us your details and those of your Callertunez subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Callertunez. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Callertunez refuses your cancellation.
Frequently asked questions
Cancel Callertunez: Step-by-Step Guide
How to cancel Callertunez on MTN and stop recurring charges
What Callertunez is and why you might want to cancel
Callertunez is a paid subscription service on MTN that replaces your standard ringtone with a custom song or tune when callers reach you. The service charges R1.00 per week and renews automatically each billing cycle until you cancel it. Many South African MTN customers accept the initial promotional offer, only to discover later that recurring charges do not align with their preferences or budget.
If you have decided Callertunez no longer serves your needs, you have a clear path forward. Yafee specialises in helping consumers navigate subscription cancellations, and Callertunez removal is straightforward once you follow the correct procedural steps.
How Callertunez charges your MTN account
Callertunez operates as a recurring debit against your MTN account on a weekly basis. Each billing cycle, MTN deducts R1.00 from your prepaid balance or adds the charge to your postpaid bill. Because the subscription renews automatically, the charges persist indefinitely unless you actively submit a cancellation request to MTN.
Why cancelling protects your account balance
Although the weekly charge appears modest, cumulative recurring debits accumulate rapidly over weeks and months. A customer who forgets to cancel will incur 52 charges per year, amounting to R52.00 annually. Cancelling immediately stops future billing cycles and preserves your prepaid balance for services you actively use.
Your consumer rights under south african law
Your right to cancel Callertunez is protected by the Consumer Protection Act No. 68 of 2008 (CPA), which establishes mandatory cancellation procedures for all subscription and direct-debit services in South Africa.
The consumer protection act and your cancellation rights
The CPA grants you an unconditional right to cancel any subscription service. Section 43 of the Act stipulates that suppliers must make cancellation accessible and straightforward; they cannot impose unreasonable barriers, charges, or hidden conditions. MTN, as a supplier subject to CPA jurisdiction, must honour your cancellation request within a reasonable timeframe and cease all further charges immediately upon confirmation.
Furthermore, the CPA prohibits suppliers from charging cancellation fees or requiring you to provide justification for discontinuing a service. MTN cannot demand a reason for your cancellation or attempt to negotiate retention; once you submit your cancellation, the service obligation ends.
Your legal position when cancelling Callertunez
Your legal position: You hold the unqualified right to cancel Callertunez at any time. MTN must process your cancellation request within 1 business day and cease charging your account immediately. If MTN continues to debit your account after you have provided clear cancellation notice, you are entitled to dispute those charges under the CPA and request a refund. The National Consumer Commission (NCC) enforces these rights and investigates complaints against non-compliant suppliers.
Methods to cancel Callertunez
You have multiple pathways to cancel Callertunez, ranging from instant self-service options to formal written notice.
Method 1: cancel using USSD (fastest option)
USSD (Unstructured Supplementary Service Data) is the quickest cancellation route and requires no internet connection, app, or phone call.
- Pick up the MTN phone that holds the active Callertunez subscription.
- Verify you are using the exact number subscribed to the service; check your most recent MTN bill if unsure.
- Dial *155# on your handset and press the call button.
- The MTN USSD menu appears as text on your screen within seconds.
- No internet is required; this works on any MTN voice or data plan.
- Navigate to the subscriptions or services menu option.
- Look for entries labelled "My Subscriptions," "Manage Services," "Active Subscriptions," or "MTN Play."
- Use the numeric keypad to select the correct menu item.
- Locate Callertunez in your active subscription list.
- Scroll through all displayed subscriptions until you identify Callertunez.
- Select the service to view cancellation options.
- Choose the cancel or unsubscribe option.
- MTN will display a confirmation prompt to prevent accidental removal.
- Confirm your choice when prompted.
- Receive and retain the SMS confirmation message.
- MTN sends a text to your number confirming cancellation.
- Screenshoot both the USSD confirmation screen and the SMS receipt as proof.
Method 2: cancel via the MTN app or online self-service portal
If you have registered your MTN number on the official MTN app or MTN's web portal, you can manage subscriptions from your account dashboard.
- Open the MTN app on your smartphone or navigate to MTN's website on a computer.
- Log in using your MTN account credentials; create an account if you have not already registered.
- Access your subscriptions or services dashboard.
- Look for sections labelled "My Services," "Subscriptions," "Active Services," or "Manage Subscriptions."
- This is typically located in account settings or your account homepage.
- Select Callertunez from the displayed subscription list.
- The app shows all paid services currently active on your MTN number.
- Tap or click the cancel button.
- Follow any confirmation prompts that appear.
- Save your cancellation confirmation.
- Screenshot the confirmation page and save any email confirmation MTN sends.
Method 3: cancel by written notice to MTN
If self-service methods do not work or you prefer a formal record, you may submit written cancellation notice to MTN's registered office.
- Prepare a formal cancellation letter.
- State your full MTN account number, the phone number subscribed to Callertunez, your full name, and the date.
- Write clearly: "I hereby cancel my Callertunez subscription effective immediately. I request MTN to cease all charges from this date and confirm cancellation in writing."
- Sign the letter and keep a copy for your records.
- Send the letter via registered post or courier to MTN's registered office.
- Use a service that provides proof of delivery (registered mail or courier tracking).
- Include your contact number and email for confirmation.
- Request written confirmation from MTN.
- MTN must respond within 5 business days acknowledging your cancellation.
- If no confirmation arrives, escalate to the NCC (see escalation section below).
Method 4: cancel through MTN customer service
You may also contact MTN's customer care team to request cancellation by phone, though self-service methods are faster and leave clearer documentation.
- Call MTN's customer support line on *111# (free from any MTN line) or 0860 100 100.
- Have your MTN account number and the phone number associated with Callertunez ready.
- Request cancellation of your Callertunez subscription.
- Be clear and direct: "I want to cancel my Callertunez subscription immediately."
- MTN may ask retention questions; you are not obliged to answer and can repeat your cancellation request.
- Ask for a ticket or reference number.
- Note the support representative's name, timestamp, and any reference number provided.
- Request SMS confirmation.
- Ask MTN to send a text confirmation to your number within 1 hour.
Callertunez pricing and billing structure
Understanding the exact cost structure helps you calculate what you have already paid and what you can recover.
| Billing element | Cost (ZAR) | Frequency | Annual total |
|---|---|---|---|
| Callertunez subscription fee | R1.00 | Weekly | R52.00 |
| Setup or activation fee | R0.00 | One-off | R0.00 |
| Cancellation fee | R0.00 | N/A | R0.00 |
| Early termination penalty | R0.00 | N/A | R0.00 |
| Total monthly cost (approximate) | R4.00 | Monthly | R52.00 |
Callertunez charges appear on your MTN bill or are deducted directly from prepaid balance. Because the weekly charge is small, many customers do not notice the recurring debit until they review their bill months later.
What happens after you cancel Callertunez
Understanding the post-cancellation timeline helps you confirm the service has stopped and ensures MTN does not continue to charge.
Immediate effects of cancellation
Once you submit your cancellation request via USSD, app, written notice, or customer service, the following occurs within hours to one business day:
- MTN deactivates the Callertunez service on your number immediately.
- Your custom ringtone ceases; callers hear the standard MTN ringtone or your default tone.
- MTN stops all future charges effective from the next billing cycle or, in some cases, effective immediately from cancellation.
- You receive an SMS or email confirmation confirming the cancellation date.
Monitoring your account after cancellation
After you cancel, monitor your MTN bill or prepaid balance for two billing cycles to confirm that charges have stopped.
- Check your MTN bill online or via the app under "Recent Transactions" or "Billing History."
- Look for any Callertunez entries dated after your cancellation request; there should be none.
- If you see a Callertunez charge after cancellation, contact MTN immediately and escalate to the NCC if MTN does not refund the erroneous charge.
Refunds and recovering duplicate charges
If you are charged after your cancellation request, or if you discover you have been charged during months you did not use the service, you have a right to a refund.
Requesting a refund from MTN
Contact MTN's customer service and request a refund of all Callertunez charges incurred after your cancellation date or charges you believe were unauthorised.
- Gather documentation of all duplicate or post-cancellation charges.
- Print or screenshot your MTN bill showing the erroneous charges and the dates.
- Include the SMS or app confirmation showing your cancellation request and date.
- Contact MTN customer service with your evidence.
- Call *111# or 0860 100 100 and ask to speak to the billing department.
- Email your supporting documents to MTN's complaints team if available on their website.
- Request a formal refund of the disputed amount.
- MTN must process refund requests within 30 days under CPA regulations.
- Obtain a reference number and expected refund date from the representative.
- Follow up if the refund does not arrive within 30 days.
- Contact MTN again with your reference number and escalate to the NCC if MTN refuses or delays the refund.
Escalating to the national consumer commission
If MTN refuses to refund unauthorised or post-cancellation charges, the National Consumer Commission enforces your CPA rights at no cost to you.
Submit a complaint to the NCC by visiting their online portal at www.ncc.org.za or by contacting them at 0860 800 309. Provide all documentation including your cancellation proof, billing statements, and MTN's written refusal. The NCC investigates the complaint and may compel MTN to refund the disputed amount plus interest.
Common mistakes to avoid when cancelling Callertunez
Cancelling Callertunez is simple, but a few common pitfalls can create confusion or leave you without proof of your request.
Not retaining cancellation proof
The most frequent error is failing to screenshot or document your cancellation confirmation. Always save visual proof of every cancellation action: USSD confirmation screens, SMS receipts, app confirmation pages, and email acknowledgments. If MTN later disputes your cancellation request, you have irrefutable evidence of when and how you cancelled.
Cancelling from the wrong MTN number
Callertunez is tied to a specific MTN phone number. If you own multiple MTN lines, confirm you are cancelling the correct number. Dialling *155# or logging into the MTN app from a different number will not cancel Callertunez on your primary line.
Relying solely on a customer service call without follow-up documentation
While phone cancellation works, it leaves no written trail. If you cancel by phone, follow up immediately with a written cancellation letter or USSD cancellation to create documentation. This protects you if MTN claims they never received your request.
Ignoring charges after cancellation
Some customers cancel but do not monitor their next bill. If MTN charges you after cancellation due to a system delay or error, contact them within 30 days to request a refund; delays beyond this period may reduce your recovery options.
Cancellation checklist and confirmation steps
Use this checklist to confirm that your Callertunez cancellation has been processed correctly and that you have full documentation.
| Cancellation step | Completed? | Documentation saved? |
|---|---|---|
| Selected cancellation method (USSD, app, written, or phone) | Yes / No | Screenshot or receipt |
| Submitted cancellation request from correct MTN number | Yes / No | MTN number confirmed |
| Received SMS or app confirmation of cancellation | Yes / No | Screenshot saved |
| Noted the cancellation date and any reference number | Yes / No | Written record kept |
| Checked your MTN bill for Callertunez charges in the next 2 billing cycles | Yes / No | Billing statements reviewed |
| Contacted MTN if unexpected charges appear after cancellation | Yes / No | Support ticket or reference number |
Yafee's role in simplifying subscription cancellations
Navigating the cancellation landscape across multiple services can be complex. Yafee has helped thousands of South African consumers cancel unwanted subscriptions, recover overcharge refunds, and understand their consumer rights under the CPA. Our platform consolidates cancellation procedures, tracks your requests, and provides step-by-step guidance tailored to each service.
When you use Yafee to cancel Callertunez, we ensure your request is submitted correctly, document your cancellation for you, and escalate to MTN and the NCC if charges continue after cancellation. Yafee removes the burden of managing multiple cancellation channels and leaves you with a complete audit trail.
MTN contact information and mailing address for written cancellation
If you choose to cancel Callertunez via formal written notice, use the following MTN Group registered office address.
MTN Group Limited
Registered Office: 216 14th Avenue, Fairland 2195, Johannesburg, South Africa
Send your cancellation letter via registered post or courier, addressed to the Attention of the Customer Care Manager. Include your MTN number, full name, and a clear request to cancel Callertunez effective immediately. MTN must acknowledge receipt within 5 business days and confirm cancellation in writing.
Alternatively, use MTN's online contact form at mtnonline.co.za or call their customer support line at 0860 100 100 during business hours (Monday to Friday, 08:00 to 17:00 SAST). Reference your account number and the Callertunez service specifically to avoid routing delays.
Cancelling Callertunez protects your MTN account balance and ensures recurring charges cease immediately. The process is straightforward when you follow the correct procedural steps and retain documentation. Yafee has helped thousands of consumers cancel similar subscriptions and dispute erroneous charges; whether you choose to self-cancel or seek support, your CPA rights remain protected. Start your cancellation today using the method that suits you best, keep your confirmation, and monitor your next bill to confirm MTN has stopped charging. Should any disputes arise, the National Consumer Commission and Yafee's resources are available to support your claim.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Callertunez?
Join over 30,000 users who already trust us.