Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Burner, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Burner in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Burner
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Burner subscription with zero hassle
1
Fill in the form
Give us your details and those of your Burner subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Burner. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Burner refuses your cancellation.
Frequently asked questions
Cancel Burner: The Right Way to Protect Your Privacy
How to cancel Burner and protect your privacy rights in south africa
What is Burner and why you might want to cancel
Burner is a mobile application that supplies you with temporary phone numbers for calls and text messages, keeping your personal number private. You use it to shield your identity during online sales, temporary projects, service sign-ups, or any situation where you need a second number without sharing your real contact details.
The app runs on iOS, Android, and via a web interface at app.burnerapp.com. It operates on a subscription model, meaning you pay regularly to access premium features. If you've decided the service no longer fits your needs, Yafee is here to guide you through cancellation step by step. This guide covers your legal rights under South African law, cancellation procedures across all platforms, and the refund protections available to you.
Common reasons to cancel Burner
You might cancel because you no longer need a temporary number, the monthly cost no longer justifies the benefit, you prefer a different privacy solution, or you simply want to reduce your subscription commitments. Whatever your reason, Yafee helps you understand your options and consumer rights before you take action.
Your subscription status across platforms
Burner operates through three separate billing channels in South Africa: the Apple App Store (for iPhone), Google Play Store (for Android), and the Burner website. Each platform manages your subscription independently, so cancelling on one does not automatically cancel the others. You must check and cancel each subscription separately to avoid unexpected charges. Yafee recommends checking all three to ensure no active renewals continue without your knowledge.
Your consumer rights in south africa
South African consumer law protects your right to fair, transparent service cancellation under all circumstances.
What the consumer protection act guarantees you
South Africa's Consumer Protection Act (No. 68 of 2008) establishes your legal right to cancel a subscription at any time, and the company must not make cancellation deliberately difficult or hidden. Under this legislation, you have the right to clear, honest information about cancellation terms before you subscribe. The company must provide an easy way to cancel that matches the ease of subscription. If Burner fails to honour this or makes cancellation unreasonably hard, you can escalate to the National Consumer Commission (NCC) at www.ncc.org.za. Yafee advises keeping screenshots of your cancellation attempts and any blocking messages as evidence should you need to lodge a formal complaint with the NCC.
Your legal position on refunds
South African law requires companies to issue refunds for services you did not receive or could not access. If you cancel mid-billing cycle and Burner has failed to provide the service, you may be entitled to a pro-rata refund. However, if you cancel voluntarily during an active subscription period, refund eligibility depends on Burner's specific policy and the terms you accepted at signup. Yafee recommends reviewing your original subscription terms and requesting a refund in writing, citing the Consumer Protection Act if the company initially refuses. The NCC enforces these rights on your behalf if Burner does not comply within a reasonable timeframe.
How to cancel Burner on iOS (Apple app store)
Cancelling an Apple App Store subscription requires you to manage it through Apple's system, not through Burner itself, because Apple controls all billing for App Store subscriptions.
Step 1: open your apple account settings
Launch the Settings app on your iPhone. Tap your Apple ID name at the top of the settings screen. This takes you to your account hub where all subscription billing is managed.
Step 2: navigate to your subscriptions
Select "Subscriptions" from the menu. This displays all active subscriptions you currently hold across the Apple App Store.
Step 3: find and select Burner
Locate Burner in your active subscriptions list and tap it. You will see the subscription details, including the renewal date and the amount you are charged per billing cycle.
Step 4: cancel your subscription
Tap "Cancel Subscription" or the red "Remove" button. Apple will ask you to confirm the cancellation. Follow the on-screen prompts and confirm your choice. Do not close the app during this step.
Step 5: verify cancellation
Return to the Subscriptions menu and confirm Burner no longer appears as active. You may see a message stating "Subscription Cancelled" or similar language. Take a screenshot of this confirmation for your records, as evidence of cancellation.
How to cancel Burner on android (Google play store)
Cancelling a Google Play Store subscription also requires you to manage it through Google's billing system, not directly through the Burner app.
Step 1: open the google play store app
Launch the Google Play Store app on your Android device. Tap your profile icon in the top right corner of the screen.
Step 2: access your subscription settings
Select "Manage subscriptions" from the menu. This shows all active subscriptions charged to your Google account.
Step 3: locate Burner in your list
Find Burner in your subscriptions and tap it. You will see the renewal date, current billing amount, and cancellation options.
Step 4: select cancel subscription
Tap "Cancel subscription". Google will ask you to confirm and may offer retention incentives. Select "Cancel subscription" again to proceed.
Step 5: confirm your cancellation
You will receive a confirmation message. Screenshot this confirmation and store it with your cancellation records. The cancellation becomes effective on your next billing date.
How to cancel Burner via the website
If you subscribed directly through the Burner website or web portal, you must cancel through your account dashboard.
Step 1: log into your Burner account
Visit app.burnerapp.com and log in with your credentials. Ensure you have your username and password ready.
Step 2: navigate to account settings
Locate your account settings or profile menu, typically found in the top-right corner of the dashboard. Click "Settings" or "Account".
Step 3: find the subscription or billing section
Select "Subscription" or "Billing" from the account menu. This displays your current subscription plan and the renewal date.
Step 4: cancel your subscription
Click "Cancel Subscription" or "Downgrade". Burner may present alternative plans or ask why you are leaving. You are not obliged to answer these questions.
Step 5: document your cancellation
Screenshot the cancellation confirmation page, including the date and time. Download any confirmation email Burner sends you and store it securely.
Pricing and subscription plans in south africa
Understanding Burner's pricing structure helps you assess whether cancellation is the right choice or if a downgrade is available.
| Plan type | Renewal frequency | Typical cost (ZAR) | Features included | Cancellation difficulty |
|---|---|---|---|---|
| Monthly subscription | Every 30 days | R49-R79 | Unlimited calls, texts, data | Easiest - cancel anytime |
| Annual subscription | Every 365 days | R399-R599 | Unlimited calls, texts, data | Moderate - pro-rata refund possible |
| Pay-as-you-go | No renewal | R10-R20 per number | Limited calls, texts only | N/A - no subscription |
| Premium add-ons | Monthly | R19-R99 | Extra numbers, call recording | Moderate - cancel via settings |
| Free trial | Typically 7 days | R0 (then auto-renews) | Limited features | Easy - cancel before day 7 |
| Corporate licence | Annual or custom | Contact sales | Team management, analytics | Contact support for termination |
What happens after you cancel Burner
Cancellation does not end your service immediately; you retain access until your current billing cycle concludes.
Your access during the cancellation period
After you cancel, Burner continues to work until your paid period expires. If you cancel on the 10th of a month and your renewal date is the 25th, you retain full access until the 25th. This gives you time to transition to an alternative service or retrieve important contact information from your temporary numbers.
What you lose after cancellation
Once your billing period ends, you lose access to all temporary numbers, call history, and text archives. Burner does not guarantee data retention after cancellation, so download or export any records you need before your access expires.
Reactivating your account
If you cancel and later change your mind, you can reactivate your subscription by logging back into app.burnerapp.com or re-downloading the app. Your old temporary numbers may not be recoverable, but you can create new ones immediately upon reactivation.
Requesting a refund after cancellation
Your right to a refund depends on the reason for cancellation and the timing of your request.
When you qualify for a refund
You qualify for a pro-rata refund if you cancel within 14 days of initial purchase (under South African distance-selling rules), if Burner failed to provide the service as described, or if the company breached its contract with you. You do not automatically receive a refund for voluntary cancellation mid-cycle, unless Burner's terms explicitly permit it.
How to request a refund in writing
Send an email to [email protected] with the subject line "Refund Request - [Your Account Email]". Include your account details, the date you subscribed, the date you cancelled, the reason for cancellation, and the amount you wish to recover. Reference the Consumer Protection Act (No. 68 of 2008) if the company has failed to provide the service as promised. Keep a copy of your email and await a response within 14 business days.
If Burner refuses your refund request
If Burner does not respond or refuses your refund within 14 days, escalate your complaint to the National Consumer Commission. Visit www.ncc.org.za and submit a formal complaint, attaching copies of your cancellation confirmation, refund request email, and any evidence of non-compliance. The NCC investigates complaints free of charge and can compel Burner to refund you if the law supports your claim.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow these steps, but small oversights can lead to unexpected charges and disputes.
Mistake 1: cancelling only on one platform
If you subscribed on both Apple App Store and Google Play, you must cancel both. Many users cancel one and forget the other, resulting in phantom charges from the unmanaged subscription. Before you consider cancellation complete, verify all three platforms (Apple, Google, and website).
Mistake 2: forgetting to screenshot confirmation
Without a screenshot of your cancellation confirmation, you have no proof the company processed your request. If a charge appears after cancellation, the company may claim you did not cancel properly. Always capture and store confirmation pages and emails.
Mistake 3: cancelling via email without follow-up
Sending a cancellation email to [email protected] works, but many companies fail to process email requests promptly. Use the in-app or website cancellation method first, then follow up via email for documentation purposes.
Mistake 4: not checking your bank account after cancellation
After you cancel, monitor your bank account for 30 days. Subscription companies sometimes fail to stop billing immediately, and you may be charged after cancellation. If this occurs, contact your bank and request a chargeback under the Consumer Protection Act.
Mistake 5: deleting the app without cancelling the subscription
Removing the Burner app from your phone does not cancel your subscription. The app is separate from your billing relationship with Apple, Google, or Burner directly. You must cancel the subscription through your account settings, not by deleting the app.
Cancellation checklist before you proceed
Use this checklist to ensure you cancel Burner correctly and protect your consumer rights.
| Action | Platform | Completed | Date |
|---|---|---|---|
| Check all three platforms for active subscriptions | Apple App Store, Google Play, website | Yes / No | - |
| Log into your account and navigate to subscriptions | Your chosen platform | Yes / No | - |
| Screenshot your current subscription plan and renewal date | Your chosen platform | Yes / No | - |
| Click "Cancel Subscription" and confirm | Your chosen platform | Yes / No | - |
| Screenshot the cancellation confirmation page | Your chosen platform | Yes / No | - |
| Verify Burner no longer appears as an active subscription | Your chosen platform | Yes / No | - |
Escalation: what to do if Burner refuses to cancel
In rare cases, a company may ignore your cancellation request or claim technical difficulties.
Step 1: send a formal written cancellation notice
Email [email protected] with the subject "Formal Notice of Subscription Cancellation - [Your Account Email]". State clearly: "I request immediate cancellation of my Burner subscription effective today. I understand I retain access until my current billing cycle ends. Please confirm this cancellation in writing within 5 business days." Keep this email and send it from an account you can archive.
Step 2: document non-compliance
If Burner does not cancel within 10 days or processes a charge after your cancellation request, screenshot your bank statement showing the unwanted charge. Record the date you submitted your cancellation and the date of the unwanted charge.
Step 3: contact the national consumer commission
If Burner continues to charge you after cancellation, lodge a formal complaint with the National Consumer Commission at www.ncc.org.za. The NCC has the authority to investigate, impose penalties, and compel refunds. Attach your cancellation request email, screenshots, and bank statements as evidence.
Step 4: request a chargeback from your bank
Contact your South African bank and report the unwanted charges as a billing dispute. Your bank can reverse unauthorised charges within 120 days of the transaction, even if Burner refuses to process your cancellation. This action does not prevent you from also pursuing a complaint with the NCC.
Key takeaways and your next steps
Cancelling Burner in South Africa is straightforward when you follow the correct procedure for your platform. You have strong legal protections under the Consumer Protection Act, and you can escalate complaints to the National Consumer Commission if the company refuses to honour your cancellation request. Yafee has helped thousands of consumers cancel subscriptions and recover unauthorised charges by understanding their legal rights and documenting every step.
Start your cancellation now by identifying which platform hosts your Burner subscription (Apple App Store, Google Play, or the website). Log into your account, navigate to subscriptions, and click "Cancel". Screenshot your confirmation immediately. If you believe you deserve a refund, send a formal email to [email protected] within 14 days of cancellation, citing the Consumer Protection Act. Monitor your bank account for 30 days to confirm no further charges occur.
Need support navigating your cancellation or disputing an unwanted charge? Yafee connects you with verified cancellation specialists and consumer advocates who understand South African subscription law. Visit yafee.com today to access templates, escalation guides, and live support for your Burner cancellation.
Contact information for Burner support and disputes
If you need to contact Burner directly to escalate your cancellation or request a refund, use the details below:
| Contact method | Address / email | Response time | Best for |
|---|---|---|---|
| Email support | [email protected] | 3-7 business days | Refund requests, cancellation confirmation |
| In-app support | Via Burner app settings | 2-5 business days | General account issues |
| US mailing address | Burner, Quixey Inc., 201 E. Tasman Drive, San Jose, CA 95134, United States | 10-14 business days | Formal complaints, certified mail |
| National Consumer Commission | www.ncc.org.za (South African authority) | 14-21 business days | Escalation if Burner refuses to comply |
| Your bank - chargeback team | Contact your South African bank directly | 5-10 business days | Unauthorised charges, dispute resolution |
| Yafee support | www.yafee.com (cancellation assistance) | Same-day response | Guidance, templates, escalation support |
Yafee is your trusted partner in protecting your consumer rights during subscription cancellation. Whether you cancel today or dispute a charge tomorrow, we provide the legal guidance and practical tools you need to navigate South African consumer law with confidence. Visit yafee.com now to start your cancellation journey.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
Ready to cancel Burner?
Join over 30,000 users who already trust us.