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Frequently asked questions
Cancel Loot Crate: Step-by-Step Guide
How to cancel your Loot Crate subscription in south africa
What Loot Crate is and why you might cancel
Loot Crate is a monthly subscription service that delivers themed boxes of gaming, pop culture, and entertainment collectibles to your door. Each box contains licensed merchandise from franchises, movies, comics, and gaming universes, designed for fans who enjoy exclusive items and surprise deliveries on a fixed schedule. Your subscription renews automatically each month until you take action to cancel it.
You manage your account through the Loot Crate website, or through Apple App Store or Google Play if you subscribed via those platforms. The channel where you purchased your subscription determines how you cancel it. Many South African consumers use Yafee to understand their cancellation rights and execute cancellations with confidence.
How billing and renewal cycles work
Charges recur on the same date each month (or every 6 or 12 months, depending on your plan). The service does not stop automatically. You must actively cancel to prevent future charges. If you fail to cancel before your renewal date, the next billing cycle will charge your payment method. This is why timing matters: cancel at least 48 hours before your next renewal date to avoid an unwanted charge.
What's inside each Loot Crate box
Boxes typically include apparel, collectibles, exclusive items, and themed merchandise. Contents vary by subscription tier and the current theme. After you cancel, you continue receiving crates you have already paid for until your subscription term ends. This is important to understand before you submit your cancellation request.
Your consumer rights under south african law
South African law protects you when you purchase subscriptions online from distance sellers like Loot Crate. Your rights are grounded in the Consumer Protection Act (CPA) and the Electronic Communications and Transactions Act (ECTA).
Distance purchase protections and cooling-off rights
Under the Consumer Protection Act, you have the right to cancel certain distance contracts within a cooling-off period. For digital or subscription services, this period is typically 5 business days from the date you enter the contract or receive written confirmation. The clock starts when you receive the confirmation email from Loot Crate, not when you submit your order.
Yafee recommends that you keep all confirmation emails as proof of your entry date into the contract. Screenshot the date and time if possible. This documentation becomes critical if you later dispute a charge or need to escalate a complaint.
Your legal position: refunds and remedies
If you cancel within your 5-business-day cooling-off period, you are entitled to a full refund of charges paid, even if you have received a crate. After this period expires, Loot Crate's standard policy does not offer refunds for cancellations initiated by you. Nevertheless, you retain statutory rights: if Loot Crate breaches the CPA or ECTA, or if charges are unauthorised, you can escalate your dispute to the National Consumer Commission (NCC).
If a crate arrives damaged or with missing items, you have 30 days to report the problem to Loot Crate. Document the damage with photographs and contact [email protected] with your order number and evidence. The company must respond within 10 business days. If they refuse to address the fault, the NCC can compel remedy.
How to cancel Loot Crate via the website
If you subscribed directly through Loot Crate's website, this is the fastest and most reliable cancellation route. The process takes 5-10 minutes and generates an immediate confirmation email.
Step 1: log into your Loot Crate account
- Visit lootcrate.com in your web browser.
- Enter your email address and password in the login fields.
- If you have forgotten your password, select the "Forgot Password" link and follow the reset instructions sent to your email.
- Do not proceed until you are logged in and can see your account dashboard.
Step 2: navigate to your subscription settings
- Once logged in, locate the "My Account" or "My Subscriptions" menu (exact label may vary depending on site updates).
- Click on the section that displays your active subscription.
- You will see your subscription tier, renewal date, and payment method.
- Identify the exact date your next charge will occur. This is your deadline for cancellation.
Step 3: initiate the cancellation
- Select the option to "Cancel Subscription" or "Manage Subscription".
- Loot Crate may display a retention offer or ask you to confirm your decision.
- Read any terms carefully and proceed only if you intend to cancel.
- Confirm the cancellation when prompted.
Step 4: retrieve and save your confirmation
- You will see an on-screen confirmation message. Screenshot or note the confirmation number.
- Within minutes, you will receive a confirmation email at the address associated with your account.
- Save this email in a folder. Do not delete it.
- The email serves as proof that you cancelled on a specific date and time.
Pro tip: Log into your account several days before your renewal date to see the exact time your next charge will occur. Many South Africans cancel between 2-5 business days before renewal to avoid processing delays. Yafee users often take this approach to ensure their cancellation is processed before the system initiates the charge.
How to cancel Loot Crate via apple app store or google play
If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not through the Loot Crate website. Cancelling on the website will not stop App Store or Google Play charges.
Cancellation via apple app store
- On your iPhone or iPad, open the Settings app.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find and tap "Loot Crate" in the list of active subscriptions.
- Tap "Cancel Subscription" and follow the prompts to confirm.
- You will receive a cancellation confirmation email from Apple.
Alternatively, you can cancel through the App Store app on your device by navigating to your account, then subscriptions, then Loot Crate.
Cancellation via google play
- On your Android device, open the Google Play app.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Subscriptions".
- Find and tap "Loot Crate".
- Tap "Cancel Subscription" and confirm your decision.
- Google will send a cancellation confirmation email to your account address.
Keep these emails as proof. If you encounter difficulties cancelling through either platform, contact Apple or Google support directly. Yafee recommends that you verify your cancellation has taken effect by checking your subscription list 24 hours after submitting your request.
How to cancel Loot Crate by email
If you prefer written confirmation or encounter technical issues with online cancellation, you can cancel by email. This method leaves a clear audit trail and is particularly useful if you need to dispute a future charge.
Preparing your cancellation email
- Open your email client and create a new message to [email protected].
- In the subject line, write: "Subscription Cancellation Request - [Your Account Email]".
- In the email body, include the following information:
- Your full name as it appears on your account.
- The email address linked to your Loot Crate subscription.
- Your current subscription tier (e.g., monthly, 6-monthly, 12-monthly).
- The date you wish the cancellation to take effect.
- A brief statement: "I request that my Loot Crate subscription be cancelled immediately and that no further charges be applied to my account."
- Do not include sensitive information such as your full credit card number. Loot Crate support already has this on file.
- Send the email and retain a copy for your records.
Following up on your email cancellation
- Loot Crate typically responds to cancellation emails within 2-3 business days.
- If you do not receive a response within 5 business days, send a follow-up email.
- When Loot Crate confirms your cancellation, they will provide a confirmation number. Save this.
- If they confirm that a charge has already been applied, request a refund in writing and cite the Consumer Protection Act cooling-off period (if applicable).
Yafee advises email cancellation when you are within 5 business days of your renewal date, as email provides documentary evidence that your cancellation request was submitted on a specific date and time. This protection is invaluable if a dispute later arises.
Loot Crate subscription pricing and renewal dates
Understanding Loot Crate's pricing structure helps you calculate when your next charge will occur and plan your cancellation accordingly.
| Subscription plan | Monthly cost (ZAR) | Renewal interval | Total annual cost |
|---|---|---|---|
| Monthly subscription | R 189 | Every month | R 2,268 |
| 6-month subscription | R 945 (paid once) | Every 6 months | R 1,890 |
| 12-month subscription | R 1,680 (paid once) | Every 12 months | R 1,680 |
Prices are subject to change. Check your Loot Crate account or renewal email for your current plan and renewal date. If you subscribed before a price increase, you may be locked in at your original rate until you cancel and re-subscribe.
What happens after you cancel Loot Crate
Cancellation does not mean you lose access to your account immediately. Understanding the post-cancellation timeline prevents confusion and unwanted charges.
Immediate effects of cancellation
Once you cancel, Loot Crate stops all future charges to your payment method. You will not be billed for any month or renewal period after your cancellation date. Your account remains accessible for 30 days; you can view your order history, tracking information, and past purchases during this window.
Crates in transit or already paid for
You continue to receive any crate you have already paid for. If your renewal date is 15 days away and you cancel today, you will still receive the next crate (because you have paid for it). The crate will ship according to Loot Crate's normal schedule and arrive after cancellation.
Consequently, do not panic if a crate arrives after you have submitted your cancellation. This is normal and does not mean your cancellation failed. Your account confirmation email will clarify the exact date your cancellation takes effect.
Access to your Loot Crate account after cancellation
You can continue to log in and view your order history, tracking details, and payment information for 30 days after cancellation. After 30 days, your account data may be archived or deleted in accordance with Loot Crate's data retention policy. Download or screenshot any important information before this window closes.
Refunds and billing disputes
Your refund eligibility depends on when you cancel and whether you fall within the Consumer Protection Act cooling-off period.
Refunds within the cooling-off period
If you cancel within 5 business days of entering the contract or receiving written confirmation (whichever is earlier), you are entitled to a full refund of charges paid. This applies even if you have received a crate. You must submit your refund request in writing within this 5-day window. Use the email cancellation method outlined above and explicitly state: "I am exercising my statutory right to cancel under the Consumer Protection Act and request a full refund of charges paid."
Loot Crate must process your refund within 10 business days of receiving your request. The refund will be credited to your original payment method.
Refunds after the cooling-off period
After your 5-business-day cooling-off period expires, Loot Crate's standard policy does not offer refunds for subscriber-initiated cancellations. Nevertheless, you retain rights if the company breaches the law. Instances include:
- An unauthorised charge (you did not approve the subscription).
- A duplicate charge (you were billed twice in one cycle).
- Technical failure (the company charged your card despite your confirmed cancellation).
- Non-delivery of service (you paid but never received a crate and the company cannot remedy it).
If any of these apply, contact Loot Crate support with evidence and request a refund. If they refuse, escalate your complaint to the National Consumer Commission (NCC). Yafee users have successfully recovered disputed charges by providing the NCC with email proof of their cancellation request and the company's failure to honour it.
Disputing charges with your bank
If Loot Crate does not process a refund you are entitled to, you can dispute the charge with your bank. Contact your bank's dispute resolution team and provide:
- Your Loot Crate cancellation confirmation email or number.
- Your refund request email (with proof of delivery).
- Screenshots of your account showing the cancellation date.
- The date the disputed charge appeared on your statement.
Your bank will investigate and may reverse the charge. Banks in South Africa typically complete disputes within 20-30 business days.
Common mistakes that delay or prevent cancellation
Thousands of South Africans successfully cancel their Loot Crate subscriptions every month. The mistakes below are avoidable with planning and attention to detail.
Cancelling on the wrong platform
If you subscribed via Apple App Store, cancelling on the Loot Crate website will not stop your charges. Your App Store subscription will continue to renew and charge your account. Always cancel on the platform where you purchased. Verify which platform you used by checking your bank or credit card statement. The charge description will indicate whether it came from Loot Crate directly, Apple, or Google.
Cancelling too close to your renewal date
If you cancel fewer than 24 hours before your renewal date, payment processing systems may not have time to register your cancellation. The charge may still be applied. Consequently, cancel at least 2-3 business days before your renewal date. Log into your account to confirm the exact renewal time (e.g., 15:00 GMT+2) and cancel earlier in the day to maximise the safety window.
Not saving your confirmation
If you delete your cancellation confirmation email or lose your confirmation number, you have no proof that you cancelled on a specific date. This becomes critical if a charge is applied after cancellation and you need to dispute it. Yafee recommends that you screenshot your confirmation and save it in two locations (e.g., email archive and cloud storage).
Confusing cancellation with account deletion
Cancelling your subscription does not delete your account or payment information from Loot Crate's servers. Your data remains accessible to you for 30 days after cancellation. If you want your personal data removed entirely, contact [email protected] and request data deletion under the Protection of Personal Information Act (POPIA).
Assuming a refund will be automatic
Refunds are not automatic after cancellation. If you are within the cooling-off period and entitled to a refund, you must explicitly request it in writing. A simple cancellation request does not trigger a refund. State clearly: "I request a refund of all charges paid under the Consumer Protection Act cooling-off period."
Checklist: before and after you cancel
Use this checklist to ensure your cancellation is processed correctly and to protect yourself against future disputes.
| Action | Timing | Completed? |
|---|---|---|
| Note your renewal date and time | 2 weeks before cancellation | |
| Verify which platform you subscribed on (direct, App Store, Google Play) | 1 week before cancellation | |
| Submit your cancellation request | 2-3 business days before renewal | |
| Screenshot and save your confirmation email | Immediately after cancellation | |
| Verify that no charge was applied on your renewal date | 1 day after your renewal date passed | |
| Request a refund if you are within the 5-day cooling-off period | Within 5 business days of cancellation |
When you should contact Loot Crate support
Certain issues require direct contact with Loot Crate beyond the standard cancellation process. Understanding when to escalate saves you time and frustration.
Technical issues with online cancellation
If you attempt to cancel through the website and the system returns an error, or if the "Cancel" button does not appear, email [email protected] with a screenshot of the error and your account email. Loot Crate support can cancel your subscription manually within 24-48 hours.
A charge was applied after you cancelled
If you receive a billing notification after your confirmed cancellation date, contact Loot Crate immediately. Provide your cancellation confirmation number and ask for a refund. If they refuse and you are outside the cooling-off period, this may indicate a breach of the Consumer Protection Act. Document all correspondence and escalate to the NCC if necessary.
Missing or damaged crates
If a crate fails to arrive within 10 business days of the dispatch notification, or if it arrives damaged, report it to [email protected] with your order number and photographs. Loot Crate typically resends the item or processes a refund within 10 business days. If you have already cancelled, state this clearly in your report so support prioritises your case.
Email: [email protected]
Response time: 2-3 business days (longer during peak periods)
How yafee helps you cancel with confidence
Yafee has helped thousands of consumers across South Africa cancel subscriptions like Loot Crate with clarity and legal confidence. Our platform provides step-by-step cancellation guidance tailored to your subscription type, retention of your confirmation records, and escalation support if the company fails to honour your cancellation.
Whether you are cancelling because your preferences have changed, financial circumstances have shifted, or you simply want to pause your subscription, Yafee ensures you understand your legal rights under the Consumer Protection Act and ECTA. We keep your cancellation documentation secure and accessible, so if a dispute arises, you have immediate proof of your cancellation date and request.
Yafee users also benefit from our database of company contact details, updated cancellation routes, and alerts if cancellation policies change. This means you always have the most current information at your fingertips.
Visit Yafee today and streamline your subscription management across all your accounts. Whether it is Loot Crate or any other service, Yafee centralises your cancellations, refunds, and consumer rights in one secure platform.
Escalation: what to do if Loot Crate refuses to cancel
In rare cases, Loot Crate may refuse to process a cancellation or dispute your refund claim. South African law provides you with an escalation route.
Step 1: submit a formal written complaint
Send a registered letter (or email with read receipt) to Loot Crate's customer care address. Include:
- Your account email and full name.
- Dates of your cancellation request and their refusal.
- Copies of all relevant correspondence.
- A clear statement of what remedy you seek (e.g., immediate cancellation, refund of X amount, reversal of charge).
- A deadline for their response (e.g., 10 business days).
Send this letter to: [email protected]. Request read receipt confirmation.
Step 2: escalate to the national consumer commission
If Loot Crate does not respond within 10 business days or refuses your justified claim, lodge a complaint with the National Consumer Commission (NCC). The NCC is the statutory body responsible for enforcing the Consumer Protection Act in South Africa.
Visit the NCC website (www.ncc.org.za) and complete their online complaint form. Attach:
- Your cancellation confirmation email.
- Your written complaint to Loot Crate.
- Bank or credit card statements showing the disputed charges.
- Any correspondence from Loot Crate refusing your request.
The NCC will investigate at no cost to you. If they determine that Loot Crate has breached the Consumer Protection Act or ECTA, they can compel the company to cancel your subscription, refund your money, and pay administrative penalties.
Contact details and final guidance
Keep these details on file for future reference or if you need to escalate your cancellation.
| Organisation | Contact method | Purpose |
|---|---|---|
| Loot Crate (customer support) | [email protected] | Cancellation, refunds, billing issues |
| Loot Crate (general inquiries) | lootcrate.com | Account management, login |
| National Consumer Commission | www.ncc.org.za | Dispute escalation and enforcement |
| Your bank (dispute team) | Your bank statement or app | Disputed or unauthorised charges |
Cancelling your Loot Crate subscription in South Africa is straightforward when you plan ahead and follow the procedures outlined in this guide. Your rights under the Consumer Protection Act and ECTA are clear: you can cancel within 5 business days and claim a refund, and if Loot Crate breaches these protections, the NCC will enforce your rights on your behalf.
Document every step, save your confirmation emails, and verify that no charge is applied after your cancellation date. Yafee remains your trusted partner in navigating subscription cancellations with legal confidence and peace of mind.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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