Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Insurance2Go, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Insurance2Go in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Insurance2Go
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Insurance2Go subscription with zero hassle
1
Fill in the form
Give us your details and those of your Insurance2Go subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Insurance2Go. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Insurance2Go refuses your cancellation.
Frequently asked questions
Cancel Insurance2Go: The Right Way
How to cancel Insurance2Go in south africa: your complete legal guide
Why you might want to cancel Insurance2Go
Insurance2Go is a UK-based motor insurance provider offering flexible, subscription-style car cover with month-to-month and annual payment options. If you are based in South Africa and hold an active policy, you deserve clarity on how cancellation works, what refunds you can claim, and your legal position under South African consumer law. Whether you have found cheaper cover elsewhere, no longer need the policy, or simply want out, Yafee is here to walk you through every step.
Your policy renews automatically each month (for monthly plans) or annually (for annual plans) unless you actively cancel. This is a critical distinction: inaction means your cover continues and you continue to pay. Yafee has helped thousands of South African consumers cancel unwanted insurance policies and recover refunds they did not know they were entitled to. Your situation is no different.
How Insurance2Go operates in south africa
Insurance2Go's policies are administered by Citymain Administrators Ltd, a firm that handles billing, policy management and claims on behalf of the insurer. This matters when you cancel because your first contact for cancellation requests should be Insurance2Go itself, though Citymain Administrators may handle follow-up administration. For business policies, Burnett & Associates Ltd provides similar administration services from the same location.
Cancelling on time protects your wallet and gives you access to refunds you have earned. If you are outside the 14-day cooling-off window, you may still be entitled to a proportionate refund depending on your policy type. Inaction on cancellation simply means your cover continues and your debit order continues to deduct funds from your account.
When you should cancel
Cancel immediately if your circumstances have changed and you no longer require motor cover. Cancel if you have found a more affordable policy elsewhere or if you are switching providers. Cancel if you believe the policy does not match what you were promised at purchase. Cancelling within 14 days of purchase gives you the strongest legal position for a full refund under the Consumer Protection Act (CPA).
Your consumer rights in south africa
South African consumer protection law gives you powerful leverage when dealing with insurance providers, even when the insurer is UK-based.
Key protections under the consumer protection act
The Consumer Protection Act (CPA) of 2008 and the Short-Term Insurance Act require Insurance2Go and its administrator Citymain Administrators to treat you fairly, disclose terms clearly, and handle cancellation requests promptly. You have the right to:
- Cancel your policy at any time without penalty (subject to policy terms)
- Receive a full refund during the 14-day cooling-off period if you have not claimed
- Claim a proportionate refund for unused cover after the cooling-off period on annual plans
- Receive clear communication about cancellation timelines and refund eligibility
- Lodge a formal complaint if the provider refuses to honour these rights
Yafee advises that you keep records of all cancellation requests, payment confirmations and correspondence with Insurance2Go or Citymain Administrators. These documents are your evidence if a dispute arises later.
Your legal position on refunds
In accordance with the Consumer Protection Act, you are entitled to a full refund if you cancel within 14 days of purchase and have not made a claim. This is known as the cooling-off period. After the cooling-off period, you may still be entitled to a pro-rata refund for unused cover, calculated from your cancellation date to your policy end date. The insurer cannot refuse this refund or charge a cancellation fee. Consequently, if Insurance2Go or Citymain Administrators denies your refund claim, they are breaching your statutory rights.
How to cancel Insurance2Go step by step
Follow this clear procedure to cancel your policy and protect your position under South African law.
Step 1: gather your policy information
Before you contact Insurance2Go, collect the following:
- Your policy number (found on your policy document or email confirmation)
- Your full name and date of birth
- Your vehicle registration number
- Your current email address and phone number
- The date you wish your cover to end
- Copies of all payment confirmations and policy documents
Having this information to hand ensures your cancellation request is processed without delay.
Step 2: contact Insurance2Go to request cancellation
You must submit your cancellation request in writing to create a clear record. Follow these sub-steps:
- Email Insurance2Go at their customer service address or through their online contact form on their website
- Subject line: "Request for cancellation of motor insurance policy"
- Include your policy number, full name, and vehicle registration number
- State the date you wish your cover to end
- Request written confirmation of your cancellation and confirmation of your refund entitlement
- Keep a copy of every email you send and the timestamp
- Do not rely on phone calls alone; follow up any telephone conversation with a written email confirming what was discussed
- Yafee recommends sending your cancellation email as a tracked delivery if you must contact their postal address
- Wait for written confirmation from Insurance2Go or Citymain Administrators
- The provider must acknowledge your cancellation request within 5 working days
- They must confirm your cancellation date and your refund amount in writing
Step 3: verify your cancellation date
Once you receive written confirmation, check that the cancellation date matches your request. If you requested the policy to end on 31 March 2025, ensure the confirmation states 31 March 2025 and not a later date. If the dates do not match, email immediately to clarify. Do not assume the cancellation is correct; verify it in writing.
Step 4: confirm your refund amount in writing
The confirmation email must state the refund amount you are entitled to receive. If you are within the 14-day cooling-off period and have not claimed, you should receive a full refund of all premiums paid. If you are outside the cooling-off period, calculate the pro-rata refund: divide the annual premium by 365 days, then multiply by the number of unused days. For example, if you paid R2,400 per year and cancel after 9 months (274 days used), you are entitled to a refund for 91 unused days: (R2,400 / 365) x 91 = approximately R598.
Step 5: monitor your refund
Citymain Administrators must process your refund within 14 days of your cancellation date. The refund should return to the bank account or debit order from which you paid the premium. Check your bank statement 14 days after cancellation to confirm the refund has arrived. If no refund appears, contact Citymain Administrators in writing and request proof that the refund was processed. Retain all evidence of your refund request and the date the refund arrived.
Refund eligibility and timeline
Your refund entitlement depends on when you cancel and your policy type.
| Cancellation scenario | Refund entitlement | Timeline |
|---|---|---|
| Within 14 days of purchase, no claim made | Full refund of all premiums | Within 14 days of cancellation |
| After 14 days, annual policy | Pro-rata refund for unused cover | Within 14 days of cancellation |
| After 14 days, monthly policy | Pro-rata refund for unused cover | Within 14 days of cancellation |
| Any claim has been made | No refund (cover has been used) | N/A |
| Non-payment or fraud suspected | Insurance2Go may withhold refund pending investigation | Up to 30 days |
| Cancellation during renewal period | Full pro-rata refund for next period not yet started | Within 14 days of cancellation |
What happens after you cancel
Cancellation is not complete until you have received written confirmation and your refund has arrived in your bank account.
Confirm your cover has ended
After your cancellation date passes, verify that your motor cover has ended. If you are still receiving email reminders from Insurance2Go about renewal or policy information after your cancellation date, contact them immediately and ask for proof that your policy was cancelled. Do not drive without valid cover; if Insurance2Go has not actually cancelled your policy, you are still exposed to claims and debit orders.
Stop automatic payments
If your policy was paid by debit order, contact your bank and cancel the standing instruction to Insurance2Go. Do not wait for Citymain Administrators to do this; take action yourself. This prevents accidental re-billing if there is an administrative error or if the cancellation was not processed correctly. Yafee recommends cancelling the debit order within 48 hours of receiving your cancellation confirmation.
Retain all documentation
Keep all emails, cancellation confirmations, refund receipts and payment proof for at least 3 years. If a dispute arises later, these documents are your proof of cancellation and your entitlement to a refund. Store them in a safe location online (email, cloud storage) or in hard copy.
What to do if Insurance2Go refuses to cancel or denies your refund
If Insurance2Go or Citymain Administrators ignore your cancellation request or refuse a refund you believe you are owed, escalate formally.
Step 1: send a formal demand letter
Write to Citymain Administrators Ltd (see address below) and state your position clearly:
- Your policy number and cover period
- The date you requested cancellation
- The date they should have processed your refund
- The refund amount you are owed under the Consumer Protection Act
- A deadline (14 days) for them to process your refund or respond in writing
- A statement that you will escalate to the Ombudsman for Short-Term Insurance (OSTI) if they do not comply
Send this letter by email and, if necessary, by registered mail. Keep proof of delivery.
Step 2: escalate to the ombudsman for Short-Term insurance (OSTI)
If Insurance2Go or Citymain Administrators do not resolve your dispute within 30 days of your complaint, file a formal complaint with OSTI. OSTI is a free, independent dispute resolution service regulated by the Financial Sector Conduct Authority (FSCA). You can lodge a complaint online at www.osti.co.za or in writing. OSTI will investigate your case and can force Insurance2Go to pay you if they find in your favour.
Step 3: contact the financial sector conduct authority (FSCA)
If you believe Insurance2Go has breached regulatory requirements or treated you unfairly in breach of the Consumer Protection Act, contact the FSCA directly. The FSCA oversees short-term insurers and can impose penalties if they find wrongdoing. You can lodge a complaint at www.fsca.org.za.
Common mistakes to avoid when cancelling
Most cancellation disputes arise not because the law is unclear, but because consumers make procedural errors. Yafee has identified these mistakes so you can avoid them.
Mistake 1: cancelling by phone only
Never cancel by telephone alone. A phone call leaves no record and the provider can later claim they never received your cancellation request. Always follow up any telephone conversation with a written email confirming the date, time, and content of your call. State the name of the person you spoke to and ask them to reply in writing to confirm what was discussed.
Mistake 2: assuming the cancellation is automatic
Do not assume your policy has been cancelled because you stopped paying or because you requested it verbally. Many consumers believe cancellation happens automatically; it does not. You must receive written confirmation from Insurance2Go or Citymain Administrators stating your cancellation date and refund amount. Without this confirmation, you have no proof and no legal recourse if disputes arise later.
Mistake 3: missing the 14-day cooling-off deadline
The 14-day cooling-off period runs from the date you purchase your policy, not from the date you receive it. If you purchased on 1 March, your cooling-off period ends on 15 March at midnight. After this date, your refund is limited to pro-rata cover only. Do not delay; if you are unsure, cancel immediately to preserve your full refund entitlement.
Mistake 4: not checking your bank statement after cancellation
Do not assume your refund arrived because the provider said it would. Check your bank statement 14 days after cancellation to confirm the refund amount has been credited. If no refund appears, contact Citymain Administrators in writing immediately and request proof that the refund was processed. Many consumers lose refunds simply because they did not verify receipt.
Mistake 5: not stopping the debit order
Even if your policy is cancelled, Citymain Administrators may continue to process debit orders if you do not cancel the standing instruction with your bank. Contact your bank and cancel the debit order authorisation within 48 hours of receiving your cancellation confirmation. This prevents accidental re-billing if there is an administrative error.
Comparison: when to cancel vs. when to keep your policy
Use this table to clarify whether cancellation is the right decision for your circumstances.
| Your situation | Cancel? | Reason |
|---|---|---|
| You have found cheaper cover elsewhere | Yes, within 14 days if possible | Full refund available in cooling-off period; pro-rata after |
| Your vehicle is no longer in use | Yes, immediately | No need to pay for cover you do not use |
| You have paid for 12 months and need to cancel after 9 | Yes, for pro-rata refund | You are entitled to refund for 3 unused months |
| You have made a claim in the past 12 months | Consider before cancelling | New insurer may exclude the previous claim; keep cover to avoid gap |
| You are switching to a new insurer on the same day | Yes, after new cover is active | Ensure new cover starts before old cover ends to avoid uninsured driving |
| You are unsure if you need cover | Wait to decide within 14 days | Use cooling-off period to think; full refund available if you cancel in time |
Contacting citymain administrators ltd for cancellation
Send all cancellation requests and follow-up correspondence to Citymain Administrators Ltd, the administrator responsible for your policy on behalf of Insurance2Go.
Cancellation contact details
Address: Citymain Administrators Ltd, City Main Building, [Full postal address required - contact Insurance2Go or Citymain directly for current address]
Email: Contact through Insurance2Go's official website or email support address
Telephone: Insurance2Go customer service line (confirm current number on their website)
Method: Submit cancellation requests in writing by email or registered mail. Do not rely on telephone cancellations.
When you write, include your policy number, full name, vehicle registration, current cover dates, and requested cancellation date. Request written acknowledgment of your cancellation request within 5 working days and written confirmation of your refund amount within 14 days of cancellation.
Why yafee is your partner in cancelling Insurance2Go
Navigating cancellation can be complex, especially when dealing with an international insurer and a South African administrator. Yafee specialises in helping consumers understand their rights under the Consumer Protection Act and has helped thousands of South Africans cancel unwanted insurance policies, recover refunds, and escalate disputes to OSTI when insurers refuse to comply. Yafee guides you through every step, from the first cancellation email to refund receipt and dispute escalation if necessary. Your consumer rights are enforceable; Yafee makes sure you use them.