Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Easyfin, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Easyfin in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Easyfin
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Easyfin subscription with zero hassle
1
Fill in the form
Give us your details and those of your Easyfin subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Easyfin. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Easyfin refuses your cancellation.
Frequently asked questions
Cancel Easyfin: The Right Way
How to cancel Easyfin and stop recurring charges in south africa
What Easyfin is and why you might want to leave
Easyfin is a digital loan brokerage platform operating in South Africa that connects you with potential lenders through a subscription service model. The service charges a once-off registration fee of R250 and a monthly subscription of R98, giving you access to their loan directory and membership benefits. Importantly, Easyfin is not a lender itself-they match you with lenders and charge you for that access, regardless of whether you secure loan approval.
Many South African consumers cancel Easyfin because they have secured a loan through another provider, no longer need the membership, or feel the ongoing monthly cost no longer represents value for money. The recurring R98 charge can accumulate quickly if you are not actively using the platform. At Yafee (yafee.com), we help thousands of South African consumers understand their cancellation rights and execute clean exits from subscription services like Easyfin.
Who should cancel Easyfin
Cancel if you have secured a loan through another provider, if you have not used the platform in months, or if you simply want to stop the R98 monthly drain on your account. You should also cancel if you believe Easyfin charged you without authorisation or if you no longer wish to be bound by their membership terms.
Who should stay with Easyfin
Keep your membership only if you actively use the loan directory, value ongoing access to Credfin Group benefits, and genuinely need the brokerage service. Do not keep the subscription out of inertia or fear of the cancellation process itself.
Your legal rights when cancelling Easyfin
South African consumer law gives you specific protections when cancelling digital services and stopping recurring payment mandates.
Consumer protection act and cooling-off rights
Under the Consumer Protection Act 68 of 2008 (CPA), you have specific rights when cancelling distance contracts-which includes online and app-based services. For contracts concluded at a distance, you have a five-working-day cooling-off period from the date you accept the terms, during which you may cancel without penalty. However, this cooling-off period may not apply to all subscription renewals once the initial contract period has expired.
The CPA also requires that businesses provide you with clear, accessible cancellation mechanisms. If Easyfin has made cancellation deliberately difficult or hidden the cancellation option, you may have grounds to escalate your complaint to the National Consumer Commission (NCC), the statutory body responsible for enforcing consumer rights in South Africa.
National credit act and debit order cancellation rights
The National Credit Act 34 of 2005 (NCA) regulates credit brokerage and payment mandates in South Africa. If Easyfin collected your payments via DebiCheck (a standardised debit order system managed by the South African Banks), the NCA gives you the right to cancel that mandate with reasonable notice. Easyfin typically requires 30 days' notice to process a cancellation of monthly subscriptions.
Your legal position: You have the right to cancel your Easyfin membership at any time after the initial cooling-off period expires. The company must acknowledge your cancellation request within a reasonable timeframe and confirm the date your subscription will terminate. If they fail to stop charging you after you have issued a formal cancellation notice, you may lodge a complaint with the NCC or your bank's complaints department.
Important: Cancelling your Easyfin membership does not cancel any loan agreement you signed with a third-party lender. If you have an active loan with another provider facilitated through Easyfin, those loan payments and contractual obligations remain in force until you settle the loan directly with that lender.
Easyfin pricing and subscription breakdown
Understanding exactly what you are paying for helps you make an informed decision about cancellation.
| Charge type | Amount | Frequency | Cancellation impact |
|---|---|---|---|
| Registration fee | R250 | Once only, on signup | Non-refundable in most cases |
| Monthly subscription | R98 | Monthly, ongoing | Stops immediately on cancellation |
| Loan application fees (if applicable) | Varies | Per application | Not part of membership; charged by third-party lenders |
If you have been subscribed for several months, the cumulative monthly charges can total several hundred rands. Cancelling now will prevent future charges and may allow you to recover recent payments if they were unauthorised.
How to cancel Easyfin based on your subscription method
Your cancellation method depends on how you subscribed-either through their website using DebiCheck, through the Apple App Store, or through Google Play Store.
Cancelling a DebiCheck or web-based subscription
If you signed up via Easyfin's website and authorised payments by DebiCheck mandate, follow these steps to stop the recurring charge.
- Gather your mandate paperwork and account details
- Locate the Authority and Mandate document you signed when registering for Easyfin.
- Confirm the debit order amount (R98 per month for the standard subscription).
- Note the frequency (monthly) and the date the mandate commenced.
- Have your Easyfin account email address and registered mobile number ready.
- Contact Easyfin customer support in writing
- Send an email to their support address (verify current contact details on their official website or app).
- State clearly: "I request to cancel my Easyfin membership effective immediately" and provide your full name, email address, and account number.
- Request written confirmation of your cancellation and the effective date.
- Keep a copy of this email for your records-this creates an audit trail if Easyfin continues to charge you.
- If email contact fails, contact Easyfin by phone
- Call their customer support line during business hours and request to speak with a representative about cancellation.
- Follow the call with a written email confirming the conversation and your cancellation request.
- Note the date, time, and name of the staff member you spoke with.
- Issue a formal DebiCheck cancellation notice to your bank
- Contact your bank (Standard Bank, FNB, Nedbank, ABSA, or whichever institution holds your account) and request a DebiCheck cancellation form.
- Complete the form with Easyfin's details and your account information.
- Submit the form to your bank-this creates a formal legal record of your cancellation and protects you if Easyfin continues to attempt charges.
- Your bank will confirm the cancellation in writing; retain this confirmation.
- Monitor your bank statement for 30 days
- Check your account for the next 30 days to ensure no further charges appear.
- If a charge appears after your cancellation request, contact your bank immediately and request a reversal under the NCA's mandate cancellation rules.
- Document the date and amount of any unauthorised charge.
Cancelling an apple app store or google play store subscription
If you subscribed to Easyfin through an app store, the cancellation process is different and does not involve contacting Easyfin directly.
- Cancel through the Apple App Store (iPhone or iPad)
- Open the App Store app on your device.
- Tap your profile icon (top right corner) and select "Subscriptions."
- Find Easyfin in your active subscriptions list.
- Tap "Easyfin" and select "Cancel subscription."
- Confirm the cancellation-your subscription will end at the next renewal date.
- Cancel through the Google Play Store (Android)
- Open the Google Play app on your device.
- Tap your profile icon (top right) and select "Payments and subscriptions."
- Tap "Subscriptions" and select Easyfin.
- Tap "Cancel subscription" and confirm.
- Your subscription will end at the next renewal date.
- Verify cancellation in your app store account
- Return to the subscriptions section after cancelling and confirm Easyfin no longer appears in your active subscriptions.
- Check your email for a cancellation confirmation from Apple or Google.
- Monitor your payment method for 30 days
- Verify that no further charges appear on your card or bank account linked to the app store.
- If charges continue, contact Apple Support or Google Play Support and dispute the charge.
Refunds and recovering charges from Easyfin
Whether you can recover money depends on when you paid and the circumstances of your subscription.
Registration fee (R250)
The once-off registration fee is generally non-refundable unless you cancel within the five-working-day cooling-off period under the CPA. If you cancel after this period, Easyfin will not refund the R250. However, if you can demonstrate that the service was misrepresented or that you were charged without your consent, you may lodge a complaint with the NCC and request recovery.
Monthly subscription charges (R98)
If you cancel immediately, you will not be charged for the following month. However, if you have already paid for the current month or if charges continue after your cancellation request, you can request a refund or dispute the charges with your bank.
Recovering unauthorised charges
If Easyfin charged your account without your explicit consent or if charges continued after you formally cancelled, you have several recovery options. First, contact your bank and request a chargeback or reversal under the NCA. Most banks will reverse unauthorised subscription charges if you provide evidence of your cancellation request. Second, lodge a formal complaint with the National Consumer Commission if Easyfin refuses to refund unauthorised charges-the NCC has the power to order refunds and impose penalties on non-compliant businesses.
Common mistakes when cancelling Easyfin
Cancelling a subscription should be straightforward, and with the right approach, you can avoid costly delays and unexpected charges.
Mistake 1: deleting the app without cancelling the subscription
Many users delete the Easyfin app from their phone and assume the subscription has ended. It has not. The app deletion does not trigger a cancellation; you must explicitly cancel your subscription through the app store or by contacting Easyfin directly. If you delete the app without cancelling, charges will continue to your payment method for months until you take action.
Mistake 2: assuming email contact alone is sufficient
Sending a single email to customer support and assuming the matter is resolved is risky. Email can be delayed, missed, or ignored. Always follow up with a phone call and confirm any commitment in writing. Document every interaction-email addresses, dates, times, and staff names. This creates evidence if Easyfin later claims they never received your cancellation request.
Mistake 3: not cancelling your DebiCheck mandate with your bank
If you subscribed via DebiCheck, contacting Easyfin is only half the battle. You must also formally cancel the DebiCheck mandate with your bank to ensure charges cannot continue. Yafee recommends always submitting a written DebiCheck cancellation form to your bank as a backup, even if Easyfin confirms they have processed your request.
Mistake 4: failing to keep records
If a dispute arises later, you will need proof of your cancellation request and evidence of subsequent unauthorised charges. Save emails, screenshots, DebiCheck cancellation confirmations, and bank statements that show the charges. Without documentation, your bank may be less inclined to reverse charges or offer a refund.
Mistake 5: not checking your bank statement for 30 days after cancellation
Some subscription services attempt to charge accounts even after a cancellation request. Monitor your account carefully for the 30 days following your cancellation to catch any rogue charges immediately. The sooner you report an unauthorised charge to your bank, the faster you can obtain a reversal.
What happens after your Easyfin cancellation
Cancelling your Easyfin subscription marks the end of that membership-but understanding what comes next helps you avoid confusion or unwanted reactivation.
Your membership access
Once your cancellation is processed and your current subscription period ends, you will lose access to Easyfin's loan directory and member features. You will no longer be able to browse available loans or receive loan matching notifications from Easyfin or Credfin Group partners.
Your existing loan agreements remain active
If you obtained a loan through Easyfin before cancelling, that loan agreement with the third-party lender is separate from your Easyfin membership. Cancelling Easyfin does not affect your loan repayments or obligations to that lender. You must continue to repay any active loan according to the original loan agreement terms.
Reactivating your Easyfin account
If you wish to rejoin Easyfin in the future, you may do so by re-subscribing. However, you will likely pay the R250 registration fee again, as Easyfin treats reactivation as a new membership. Check their current terms before resubscribing to confirm whether the registration fee applies to returning customers.
Escalation if Easyfin continues to charge you
If Easyfin continues to charge your account after your formal cancellation request, follow this escalation path. First, contact your bank and request a chargeback for all charges made after your cancellation date. Your bank has a legal obligation under the NCA to investigate. Second, lodge a formal complaint with the National Consumer Commission (NCC) at [email protected], including copies of your cancellation request, Easyfin's response, and proof of unauthorised charges. The NCC will investigate and can order Easyfin to refund you and pay a penalty.
Cancellation checklist for Easyfin
Use this checklist to ensure you have completed every step and left no loose ends.
| Step | Completed | Date |
|---|---|---|
| Gathered account details and mandate paperwork | Yes / No | |
| Sent written cancellation email to Easyfin support | Yes / No | |
| Received written confirmation of cancellation from Easyfin | Yes / No | |
| Submitted DebiCheck cancellation form to your bank (if applicable) | Yes / No | |
| Cancelled subscription via app store (if applicable) | Yes / No | |
| Monitored bank account for unauthorised charges over 30 days | Yes / No |
Comparing subscription cancellation in south africa
Easyfin is one of several subscription services operating in South Africa. Understanding how its cancellation process compares to others helps you recognise your rights across different platforms.
| Service | Monthly cost | Cancellation method | Cooling-off period | Refund policy |
|---|---|---|---|---|
| Easyfin (loan brokerage) | R98 | Email, phone, or DebiCheck cancellation | 5 working days (CPA) | Future charges stop; past charges generally non-refundable |
| Streaming services (Netflix, Showmax) | R99-R199 | App or web dashboard | None after trial | Access ends at next billing date |
| Digital banks (Tymebank, Capitec) | Free or low fee | App-based or branch closure | Variable | Account closure; funds transferred |
| Gym memberships | R200-R500 | Written notice to gym | Usually 30 days | Limited; depends on contract |
| Insurance products | Varies | Written cancellation to insurer | 14 days (FAIS Act) | Pro-rata refund of unused premium |
Contact details for Easyfin cancellation and complaints
To cancel Easyfin or escalate a complaint, use the following contact routes. Always verify current contact details on Easyfin's official website or within the app, as support channels may change.
Easyfin customer support
Send your cancellation request via email with your full name, account email, and registered mobile number. Request written confirmation of cancellation and the effective date. If you do not receive a response within five business days, escalate to phone support or contact your bank's complaints department.
National consumer commission (NCC)
If Easyfin refuses to cancel your subscription or continues to charge you after a formal cancellation request, lodge a complaint with the NCC. Submit your complaint at [email protected] or visit their office at 6 Goodman Street, Johannesburg, 2001. Include copies of your cancellation request, Easyfin's response, and evidence of unauthorised charges. The NCC will investigate and can order refunds and impose penalties.
Your bank's complaints department
If you dispute unauthorised charges or need a chargeback, contact your bank's complaints department. Most South African banks have a dedicated customer disputes team that can reverse charges and investigate on your behalf within 10 working days.
Why you should trust yafee for subscription cancellation guidance
Subscription services are designed to renew automatically and make cancellation deliberately difficult. Many South African consumers pay for memberships they no longer use simply because they do not know how to cancel safely or fear getting trapped in a billing dispute. Yafee has helped thousands of consumers cancel Easyfin and similar services by providing clear, legally grounded guidance that protects your rights and prevents costly mistakes. Our contract law specialists understand South African consumer legislation-the CPA, the NCA, and the role of the NCC-and translate that law into simple, actionable steps you can follow immediately.
When you use Yafee (yafee.com) to guide your Easyfin cancellation, you are following a process anchored in real consumer law, not guesswork. You will document every interaction, cancel via the correct channel, and know exactly what to do if Easyfin tries to charge you after your request. Yafee also connects you with resources for escalation-from bank chargeback procedures to NCC complaints-so you are never left without recourse if something goes wrong.
Cancelling Easyfin does not require stress or confusion. Follow the steps outlined in this guide, document your actions, and monitor your account. If you encounter resistance from Easyfin, you have legal protections under South African law and clear pathways to recovery. Yafee has helped thousands of consumers reclaim control over their subscriptions and stop unnecessary charges-and you can do the same, today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Easyfin?
Join over 30,000 users who already trust us.