How to cancel Starzplay (now lionsgate+) in 3 steps and stop recurring charges

Why you might want to cancel Starzplay

Starzplay, now operating as Lionsgate+, is a streaming service that delivers original drama series, feature films, and licensed entertainment content across the United States. The platform offers ad-free viewing, offline downloads, and multi-device access. Nevertheless, you may decide to cancel for legitimate reasons: you have completed the shows you wanted to watch, the monthly cost no longer aligns with your budget, or you discovered you are being charged through multiple services simultaneously.

Whatever your reason for cancellation, you deserve a straightforward process. Yafee has helped thousands of consumers navigate subscription cancellations with confidence and clarity. This guide walks you through every cancellation method available to you, your legal rights under federal consumer law, and the steps you must take to ensure charges stop immediately.

How Starzplay billing works in the united states

Your billing structure depends entirely on where you signed up. You may have subscribed through one of three channels: directly via the Starzplay website or app, through a third-party app store such as Apple App Store or Google Play, or as part of a bundle service like Amazon Prime Video or Hulu. This distinction is critical because your cancellation request must be submitted to the platform where your payment method is registered. If you signed up through an Amazon channel, you must cancel through Amazon, not directly on the Starzplay website. Confusion about this single point is the leading cause of silent cancellation failures and unwanted charges.

Current Starzplay pricing and plan options

Starzplay pricing varies by plan type and promotional eligibility. Below is a breakdown of standard subscription costs available in the United States as of the current billing cycle.

Promotional pricing typically expires between one and three months after signup, after which your account automatically escalates to the regular monthly or annual rate. Review your email receipts and account statements to confirm which plan you are currently on and when your promotional period ends.

Your consumer rights when cancelling a recurring subscription

Federal law in the United States grants you explicit protections when you cancel a recurring subscription, and understanding those rights is your foundation for confident action.

What the federal trade commission act requires

The Restore Online Shoppers Confidence Act (ROSCA), codified as part of the Federal Trade Commission Act, establishes that companies must obtain your clear, affirmative, and express written consent before charging you for any recurring subscription. Critically, the law mandates that companies must make cancellation at least as easy as signup. If you subscribed with a single click, federal law requires that cancellation not demand multiple steps, hidden barriers, or navigation through confusing menu systems.

Furthermore, ROSCA requires that billing companies send you a cancellation confirmation within a reasonable timeframe, either by email or through your account dashboard. This confirmation serves as your proof of cancellation. If Starzplay or the third-party platform refuses to provide written confirmation of your cancellation request, that refusal violates federal law and constitutes grounds for filing a complaint with the Federal Trade Commission.

Your legal position

You have the right to cancel your Starzplay subscription at any time without penalty or additional fees. The company may not require you to provide a reason for cancellation. You have the right to receive written confirmation of your cancellation from the platform where you subscribed. If charges continue after you have submitted a valid cancellation request, you have the right to dispute the charge through your bank or card issuer and to file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Yafee understands these protections and encourages you to exercise them if the company fails to honour your cancellation.

How to cancel Starzplay based on where you signed up

Your cancellation method depends on your original signup location; follow the procedure that matches your billing source.

Cancel if you subscribed directly through starzplay.com or the app

If you signed up directly on the Starzplay website or through the official Starzplay mobile app using your own payment method, use this procedure.

1. Visit starzplay.com or open the Starzplay mobile app on your device.
   • If using the website, log in using your email address and password.
   • If using the app, tap your account or profile icon in the bottom right corner of the screen.
2. Navigate to your Account Settings or Account Management section.
   • On the website: click your name in the top right corner, then select "Account" or "Settings".
   • On the app: tap the gear icon or "Account" to access your settings menu.
3. Locate the "Subscription" or "Billing" tab within Account Settings.
   • This section displays your current plan, next billing date, and payment method on file.
4. Select "Cancel Subscription" or "Manage Subscription" and follow the on-screen prompts.
   • You may be offered a retention discount; you can accept this or proceed with cancellation.
   • The system will ask you to confirm your cancellation request.
5. Complete the cancellation and wait for a confirmation email.
   • Starzplay must send you written confirmation of cancellation within a reasonable timeframe.
   • Save this email as proof of your cancellation request.
6. Verify that no further charges appear on your credit card statement after your current paid period ends.
   • Your subscription remains active until the end of your paid billing cycle; you do not receive a refund for the unused portion.

Cancel if you subscribed through amazon prime video

If you added Starzplay as a channel add-on to your Amazon Prime Video account, you must cancel through Amazon, not directly through Starzplay.

1. Visit amazon.com and log in using your Amazon account credentials.
2. Navigate to "Your Account" in the top right corner and select "Prime Video" or "Subscriptions".
3. Under "Manage Your Prime Video Channels" or "Channel Subscriptions", locate "Starz" or "Lionsgate+".
4. Click "Cancel Channel" or the ellipsis menu next to Starz and select "Cancel Subscription".
5. Confirm your cancellation on the popup or confirmation page.
6. Amazon will send you a cancellation confirmation email; Yafee recommends saving this for your records.
7. Your subscription remains active until the end of your current billing period; no refund is issued for unused time.

Cancel if you subscribed through hulu

If you added Starzplay to your Hulu subscription as an add-on premium channel, you must cancel through Hulu.

1. Visit hulu.com or open the Hulu mobile app.
2. Log in using your Hulu account email and password.
3. Click your profile icon in the top right (web) or bottom right (app) and select "Account".
4. Under "Subscriptions" or "Manage Add-ons", find the "Starz" or "Lionsgate+" add-on.
5. Click "Manage Add-on" and select "Remove" or "Cancel".
6. Confirm the cancellation when prompted.
7. Hulu will send you a confirmation email; retain this as your proof of cancellation.
8. Your access to Starzplay content ends at the close of your current billing cycle.

Cancel if you subscribed through apple app store or google play

If you signed up through an app store, you must cancel through that store, not through Starzplay directly.

1. For Apple App Store (iOS):
   • Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the screen, then select "iTunes and App Stores".
   • Tap your Apple ID and select "View Apple ID".
   • Scroll to "Subscriptions" and tap it.
   • Find "Starzplay" or "Lionsgate+" and select it.
   • Tap "Cancel Subscription" and confirm.
   • Apple will send you a confirmation; save it.
2. For Google Play Store (Android):
   • Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
   • Select "Payments and subscriptions" and then "Subscriptions".
   • Find and tap "Starzplay" or "Lionsgate+".
   • Tap "Cancel subscription" and follow the prompts.
   • Google Play will send a confirmation email; keep it for your records.

What happens after you cancel

Understanding the post-cancellation timeline helps you avoid confusion and verify that charges have genuinely stopped.

Your access timeline after cancellation

Your Starzplay subscription remains fully active until the end of your current paid billing period. If you cancel on the 15th of the month but your billing cycle renews on the 30th, you retain full access through the 30th. After that date, you lose access to all Starzplay content. You cannot request a refund for unused time within your current billing period, regardless of how early you cancelled.

Monitoring your billing statement after cancellation

After your final billing period ends, verify that no further charges appear on your credit card or payment method. Check your statement approximately 7 to 10 business days after your access ends. If a charge appears after your paid period has concluded, contact your bank or card issuer immediately to dispute the charge. This dispute is known as a chargeback, and most card issuers resolve disputes within 30 to 60 days. Document all cancellation confirmation emails and account screenshots before initiating a dispute; these serve as your evidence.

Refund policy and how to request a refund

Starzplay does not issue refunds for partial months or unused subscription time, in accordance with industry standard practice and the terms of service you accepted at signup.

When refunds are not available

Because your subscription is active through the end of your paid billing period, you have access to all content until that date. Cancelling mid-cycle does not entitle you to a pro-rata refund. For example, if you cancel on day 5 of a 30-day billing cycle, you have used 5 days of your subscription and Starzplay retains the full monthly fee. This policy is standard across streaming services and is permitted under consumer law in the United States.

When you may be eligible for a refund

You may request a refund in limited circumstances: if you were charged after submitting a valid cancellation request, if your cancellation was not processed due to company error, or if you were double-charged due to a billing system malfunction. To request a refund, contact Starzplay customer support through the contact information provided in your account or on the official website. Yafee recommends submitting your request in writing via email to create a documented record. Provide your account email, order number, the disputed charge date, and a copy of your cancellation confirmation.

Common mistakes that delay or prevent cancellation

Cancelling a subscription should be simple, and most users complete it without issue; however, a few preventable errors can derail the process entirely.

Cancelling in the wrong location

The most frequent error is attempting to cancel directly on the Starzplay website when you subscribed through a third-party service. If your subscription is linked to Amazon Prime Video, Hulu, or an app store, logging into Starzplay.com and looking for a "Cancel" button will yield nothing. Your account settings on Starzplay do not include a subscription cancellation option if your billing is handled elsewhere. Always verify your signup source first by checking your email receipts or the payment method on file.

Failing to save your cancellation confirmation

After you submit a cancellation request, the system displays a confirmation message and sends a confirmation email. If you close the page or delete the email immediately, you lose your proof of cancellation. If charges continue and the company denies receiving your request, your confirmation email is your only evidence. Screenshot the on-screen confirmation and save the cancellation email in a dedicated folder. Yafee advises printing both as backup.

Confusing account cancellation with subscription cancellation

Some users cancel their entire Starzplay account when they intend only to cancel their subscription. This is technically more final but removes your account history, download preferences, and watchlist. Cancelling your subscription alone is the standard approach and preserves your account for potential future re-subscription. Choose "Cancel Subscription" rather than "Delete Account" unless you specifically wish to erase all account data permanently.

Checklist before and after cancellation

Use this checklist to ensure your cancellation is processed correctly and charges cease as planned.

Stopping charges through your bank or card issuer if cancellation fails

If Starzplay continues charging you after you have submitted a valid cancellation request and contacted customer support without resolution, you have the right to dispute the charge through your bank or credit card issuer.

How to file a chargeback or payment dispute

Contact your bank or card issuer directly by phone or through your online banking portal. Inform them that you cancelled your Starzplay subscription but continue to receive unauthorized charges. Request to file a dispute or chargeback for the unauthorized transactions. Provide the bank with your cancellation confirmation email and account screenshots as evidence. The bank will initiate a dispute process, typically resolving the matter within 30 to 60 days. During this period, the disputed funds may be temporarily credited back to your account pending the outcome. If the bank rules in your favour, the charge is reversed permanently and Starzplay is notified.

Escalation to the federal trade commission

If Starzplay refuses to honour your cancellation or your bank dispute is unsuccessful, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC investigates violations of ROSCA and can pursue enforcement action against companies that repeatedly fail to honour cancellation requests. Your complaint becomes part of the public record and helps the FTC identify patterns of consumer harm. Yafee encourages you to provide detailed information: your account email, cancellation date, confirmation numbers, and copies of all communications with the company.

When you should keep your Starzplay subscription

Before you cancel, consider whether keeping your subscription aligns with your viewing habits and budget.

Final steps and next actions

Cancelling your Starzplay subscription is a straightforward process when you know exactly where you signed up and follow the correct procedure for that platform. Federal law protects you, requiring that cancellation be at least as easy as signup and that you receive written confirmation within a reasonable timeframe. If you encounter resistance or continued unauthorized charges, your bank and the Federal Trade Commission are your enforcement channels.

Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and understand their consumer rights. Whether you are cancelling Starzplay because you have completed your watchlist or because the cost no longer fits your budget, you deserve a smooth, transparent process. Yafee recommends taking these final steps today: verify your signup location, follow the procedure for that platform, save your confirmation, and monitor your next billing statement. Your cancellation is complete only when charges stop. Yafee's mission is to make subscription management transparent and empowering for every consumer.

If you have further questions about cancellation procedures, refund eligibility, or your consumer rights, visit the official Starzplay support centre or contact Yafee for additional guidance. Your confirmation of cancellation is your receipt-keep it safe until your final billing period concludes and no further charges appear on your account.