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Frequently asked questions
Cancel Willow: The Right Way
How to cancel Willow and stop cricket subscription charges in the US
What is Willow and why you might cancel
Willow is a dedicated streaming service for live and on-demand cricket content in the United States. The platform delivers major international tournaments, franchise leagues, and exclusive replays to subscribers on a monthly or annual billing cycle. You choose Willow for its comprehensive cricket coverage, but when viewing habits change, costs accumulate, or you find content elsewhere, you need a straightforward way to exit. At Yafee, we understand that subscription management is a fundamental consumer right, and we've guided thousands of users through cancellation with confidence. This guide walks you through every step of the Willow cancellation process, your legal protections, and what happens after your subscription ends.
Subscription plans and pricing
Willow offers two standard subscription tiers for US viewers. The monthly plan costs $9.99 per month with automatic renewal every 30 days. The annual plan is $79.99 per year and renews every 12 months. Both tiers grant you full access to live matches, on-demand replays, and enhanced viewing features. The pricing table below summarizes your current options.
| Plan | Billing cycle | Price (USD) | Renewal |
|---|---|---|---|
| Willow premium | Monthly | $9.99 | Every 30 days |
| Willow premium | Yearly | $79.99 | Every 12 months |
Common reasons subscribers decide to cancel
Your reasons for cancelling Willow are entirely valid. Seasonal viewing patterns mean cricket tournaments cluster in specific months, leaving you paying for unused access in the off-season. You might discover that another streaming platform duplicates Willow's content, making the subscription redundant. Budget constraints are a real factor: streaming services accumulate quickly, and trimming low-priority subscriptions makes financial sense. Some subscribers encounter frustration with unexpected renewal charges, intermittent streaming quality, or unclear billing dates. Whatever your reason, you have the legal right to cancel without penalty, and Yafee is here to ensure your cancellation process is seamless and well-documented.
Your consumer rights under US law
Federal law protects you as a subscriber to recurring services like Willow.
What the restore online shoppers confidence act requires
The Restore Online Shoppers Confidence Act (ROSCA), administered by the Federal Trade Commission (FTC), establishes clear rules for subscription services operating in the United States. Under ROSCA, Willow must provide you with a transparent mechanism to cancel your subscription. The cancellation process must be as simple and straightforward as the original sign-up process. Willow cannot hide the cancellation button behind multiple pages, obscure support forms, or require you to telephone customer service. Furthermore, Willow must honor your cancellation request within the timeframe specified in its terms of service. If you submit a valid cancellation request, Willow must stop charging you at your next renewal date or immediately, depending on its stated policy.
Your legal position on refunds and cancellation timing
Willow enforces a limited refund window that depends on your plan type. If you subscribe to the monthly plan and cancel within 24 hours of sign-up without viewing any content, Willow will refund your charge in full. If you choose the annual plan, you have 48 hours from purchase to cancel and request a refund, provided you have not watched any content. After these windows expire, Willow classifies your subscription as final, and no prorations or refunds apply. This structure means your cancellation timing is critical. If you are uncertain about keeping the service, activate your account, test the platform immediately, and make your cancellation decision within the refund window. After the window closes, you remain responsible for the full billing cycle unless you encounter a service failure or Willow violates its contract terms.
What to do if Willow refuses to cancel or keeps charging you
If Willow fails to process your cancellation request or continues charging you after you have submitted a valid cancellation notice, you have escalation options. The FTC enforces ROSCA compliance and accepts consumer complaints at reportfraud.ftc.gov. You can file a detailed report describing the date you cancelled, the method you used, confirmation screenshots, and the unauthorized charges. Simultaneously, contact your credit card company or bank and request a chargeback for any unauthorized post-cancellation charges. In accordance with the Fair Credit Billing Act, your card issuer is required to investigate and may reverse charges if Willow cannot prove authorization. Yafee recommends documenting every step of your cancellation: save screenshots of your cancellation confirmation, forward confirmation emails to yourself, and retain your bank statement showing the charge date. This documentation strengthens your position if you need to file a dispute.
How to cancel Willow on the web
The primary and most reliable method to cancel Willow is through your account settings on the WillowTV website.
Step 1: log into your Willow account
Visit willowTV.com and click the login link. Enter your email address and password associated with your Willow subscription. If you have forgotten your password, select the "Forgot Password" option and follow the reset instructions sent to your registered email. Ensure you are using the correct account if you manage multiple profiles.
Step 2: navigate to my profile and subscription settings
Once logged in, locate and click on your account icon or profile menu, typically found in the upper right corner of the screen. Select "My Profile" or "Account Settings" from the dropdown menu. The page will display your subscription details, including plan type, renewal date, and billing history.
Step 3: click cancel subscription
On the My Profile page, look for the "Cancel Subscription" button or link, usually positioned near your current plan details. Click this button. Willow may display a confirmation prompt asking you to confirm your cancellation or offering a discounted renewal rate to retain you. Proceed with cancellation even if retention offers appear. Click "Confirm Cancellation" or the equivalent button to finalize the request.
Step 4: save your cancellation confirmation
Willow will display a cancellation confirmation number and send you a confirmation email within minutes. Screenshot the confirmation page and forward the confirmation email to your personal email address as backup. Note the exact cancellation date and your subscription's final charge date. This documentation serves as proof if Willow continues charging or if a dispute arises.
How to cancel Willow on the mobile app
If you manage your subscription primarily through the Willow mobile app, the cancellation process is equally straightforward.
Step 1: open the app and access account settings
Launch the Willow app on your iOS or Android device and log in with your credentials. Tap the menu icon (three horizontal lines) or your account icon, typically located in the bottom right or top left corner of the screen.
Step 2: select subscription or account settings
Navigate to "Account Settings," "Subscription," or "Billing" depending on your app version. You will see your active subscription plan, renewal date, and billing method.
Step 3: initiate cancellation
Tap "Cancel Subscription" or "Manage Subscription" and confirm your cancellation request. The app will generate a confirmation message with your cancellation date. Screenshot this confirmation immediately.
Step 4: verify via email confirmation
Check your registered email account for Willow's cancellation confirmation within 5 to 10 minutes. If you do not receive a confirmation email within 1 hour, log back into the app to verify the cancellation was processed. Contact Willow customer support if the cancellation did not register.
What happens after you cancel Willow
Understanding your post-cancellation status prevents confusion and unwanted charges.
Your access window after cancellation
Upon cancellation, your Willow account remains active until the end of your current billing cycle. If you pay monthly and cancel on the 15th of the month with a renewal date of the 20th, you retain full access until the 20th, then lose access at 11:59 PM on that date. If you pay annually and cancel mid-year, your access extends to the 12-month anniversary of your original purchase date. You can continue watching all content until access expires. Willow sends a final reminder email 3 to 5 days before your access ends.
Confirming no further charges
Monitor your bank statement or credit card account for 7 to 10 days after your cancellation to confirm no additional charges appear. If Willow charged you after your cancellation date, contact your bank immediately and request a chargeback with your cancellation confirmation as evidence. Yafee recommends setting a phone calendar reminder for your final access date to avoid login attempts after expiration.
Retrieving your viewing history and downloads
If you downloaded any content to watch offline, save those files before your access window closes. Willow's app will remove downloaded videos once your subscription expires. If you wish to retain your viewing history or email yourself a list of watched matches, export this data while your account remains active. After cancellation completes, you cannot recover account data.
Mistakes to avoid when cancelling Willow
Cancelling a subscription is straightforward when you follow the correct steps, and these common missteps will slow you down or leave you liable for extra charges.
Not using the official cancellation method
Some subscribers assume that simply discontinuing use of the app or deleting the app will cancel their subscription. Willow does not interpret inactivity as a cancellation request. Your subscription remains active and renews automatically unless you explicitly cancel through My Profile or the app's subscription settings. Only the official cancellation process stops future charges.
Cancelling too close to your renewal date
If your renewal is scheduled for the 20th and you cancel on the 19th, Willow's system may process the renewal charge before your cancellation takes effect. After this charge posts, you must request a refund or contact your bank for a chargeback. Cancel at least 3 to 5 days before your renewal date to allow Willow's system time to process the cancellation before the automatic charge triggers.
Ignoring the refund window for annual plans
You have 48 hours from purchase to cancel an annual plan and receive a refund if you have not viewed content. If you wait until day 3, you forfeit refund eligibility, and Willow will not prorate your payment even if you cancel immediately thereafter. If you purchase an annual plan on a Friday evening, you must cancel by Sunday evening to qualify for a refund. Consequently, make your decision quickly if you are unsure about annual commitment.
Failing to save cancellation confirmation
A cancellation confirmation email is your legal proof that you submitted a valid cancellation request. Without this email, you cannot dispute unauthorized post-cancellation charges effectively. Save every confirmation message and screenshot the My Profile page showing "Subscription Cancelled" or equivalent language.
Refund eligibility and what Willow will and will not refund
Willow's refund policy is narrowly defined and tied to your plan and timing.
Monthly plan refunds
If you subscribe to the monthly plan at $9.99 and cancel within 24 hours of sign-up without watching any content, Willow will refund your charge. After 24 hours, you remain liable for the full month's subscription. Willow defines "content" broadly: viewing even 5 seconds of a highlight clip, live match, or replay disqualifies you from the refund. Consequently, if you purchase a monthly plan to test access, avoid clicking play until you have decided to keep the subscription.
Annual plan refunds
The annual plan offers a 48-hour refund window from purchase date. If you purchase the annual plan on Monday at 2 PM and cancel by Wednesday at 2 PM without viewing any content, Willow will refund the $79.99 charge. After 48 hours, no refunds apply, and you remain obligated for the full 12-month term. Because the annual plan's refund window is tight, treat this purchase decision as urgent if you are testing the service.
What Willow will not refund
After your refund window expires, Willow does not offer prorated refunds for early cancellation. If you purchase an annual plan, use the service for 3 months, and then cancel, you cannot recover the unused 9 months of charges. Similarly, if you cancel mid-month on a monthly plan outside the 24-hour window, you do not receive a refund for the remaining days. Willow's position is that you have access through your renewal date and that access retains full value regardless of your usage. In accordance with Willow's terms of service, this is legally permissible for subscription services in the United States.
Comparing cancel versus keep: Willow pricing and value
Before you cancel, a quick analysis of your actual usage cost helps confirm the decision.
| Scenario | Monthly cost | Annual cost | Best for |
|---|---|---|---|
| Keep monthly plan | $9.99 | $119.88 | Seasonal viewers, try-before-commit |
| Keep annual plan | $6.67 | $79.99 | Year-round cricket fans, best value |
| Cancel and re-subscribe later | $0 | $0 (when inactive) | Seasonal viewers, budget-conscious |
| Share account with family | $3-5 (split) | $40 (split annually) | Multi-user households |
| Bundle with other services | Varies | Varies | Cord-cutters, entertainment maximizers |
If you watch cricket matches only during the Indian Premier League (IPL) season or international tournaments spanning 3 to 4 months per year, the monthly plan serves you better. You pay $9.99 for each active month and $0 during off-season months. If you watch year-round, the annual plan saves you $40 per year. Yafee recommends cancelling only if your cricket interest has genuinely diminished or you have found equivalent content elsewhere. Resubscribe whenever the next major tournament arrives.
Your cancellation checklist
Use this checklist to ensure your Willow cancellation is complete and protected.
- Confirm your current renewal date and plan type in My Profile
- Decide your cancellation date at least 5 days before renewal
- Log into willowTV.com or open the Willow app
- Navigate to My Profile or Account Settings
- Click "Cancel Subscription" and confirm the request
- Screenshot the cancellation confirmation page
- Retrieve and save the cancellation confirmation email
- Note your final access date and subscription expiration time
- Monitor your bank statement for 7 to 10 days post-cancellation
- Set a phone reminder for your final access date
- If charged after cancellation, contact your bank for a chargeback within 60 days
Why yafee and when to seek expert help
Willow cancellation is straightforward for most subscribers, but complications can arise. If Willow continues charging you after a valid cancellation, if your refund request is denied despite meeting the criteria, or if customer support becomes unresponsive, you need expert guidance. Yafee specializes in subscription contract disputes and can help you understand your rights under ROSCA and the Fair Credit Billing Act. Furthermore, Yafee has helped thousands of consumers cancel recurring subscriptions and recover unauthorized charges through chargeback support and FTC complaint filing. If your dispute with Willow escalates, Yafee provides the contract expertise and documentation strategy you need to win your case.
Contact Willow customer support directly first
Before escalating, contact Willow's support team at [email protected] or through the help section in your account. Provide your account email, full name, cancellation confirmation number, and a clear description of the issue. Request a written response within 5 business days. Keep all correspondence for your records.
File an FTC complaint if Willow refuses to honor your cancellation
If Willow does not respond or continues charging you, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Include your cancellation confirmation, screenshots, email correspondence, and a timeline of charges. The FTC investigates ROSCA violations and can impose penalties on Willow for non-compliance.
Summary and next steps
Cancelling Willow is a simple, protected process under US consumer law. You have the right to cancel at any time through the My Profile page on the WillowTV website or app. You qualify for a refund if you cancel within 24 hours (monthly) or 48 hours (yearly) without viewing content. After the refund window, Willow will not prorate your subscription, and you retain access until your billing cycle expires. If Willow continues charging after cancellation, you can dispute the charges through your bank or file a complaint with the FTC. Document every step, save your confirmation email, and monitor your statement to confirm charges stop. Yafee has helped thousands of consumers cancel subscriptions and resolve billing disputes confidently. If you encounter resistance from Willow, Yafee's contract specialists can guide you through escalation and chargeback procedures. Visit Yafee.com to explore your options and learn more about your subscription rights.