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Frequently asked questions
Cancel Upwellness: The Right Way
How to cancel your Upwellness subscription and stop recurring charges
Understanding Upwellness and why cancellation matters
Upwellness is a US-based wellness company that sells nutritional supplements and health products through both one-time purchases and recurring subscription plans. The brand specializes in targeted formulations-liver support blends, hydration supplements, mood-supporting capsules-and emphasizes clinical narratives to justify premium pricing compared to mass-market alternatives. If you enrolled in a subscription tier without realizing the ongoing commitment, or you signed up intentionally but now want to stop recurring charges, you need a clear cancellation path.
The challenge: Upwellness makes cancellation deliberately difficult. The company does not offer straightforward online cancellation and requires written mail requests to a corporate address. This friction is why consumers often feel trapped in ongoing billing cycles. At Yafee, we help consumers navigate this exact scenario by breaking down your legal rights and providing a step-by-step cancellation process.
How Upwellness subscription tiers work
Upwellness uses a tiered pricing model that rewards larger commitments with lower per-unit costs. You encounter three main options: a 1-bottle (30-day) supply, a 3-bottle (90-day) supply, and a 6-bottle (180-day) supply. Each tier discounts the per-bottle price, creating strong financial incentive to lock in longer commitments. This structure also increases your exposure to recurring charges if you do not actively cancel before the next renewal cycle.
| Plan | Supply duration | Typical price range | Price per day |
|---|---|---|---|
| 1 bottle | 30 days | $35-$45 | $1.17-$1.50 |
| 3 bottles | 90 days | $30-$34 per bottle | $1.00-$1.13 |
| 6 bottles (most common complaint) | 180 days | $24-$29 per bottle | $0.80-$0.97 |
Why the pricing structure locks you in
A 6-bottle order costs $144-$174 upfront and arrives over six months, meaning you commit to a long billing cycle before renewal charges trigger. If you discover the product does not work for you or your budget shifts, you remain locked into ongoing shipments and charges. Understanding your cancellation rights before committing to any Upwellness order protects your wallet and your legal standing.
Your consumer rights under federal law
Federal law gives you explicit protections when canceling a subscription, and knowing them puts you in control during your cancellation process.
The restore online shoppers confidence act (ROSCA) and your rights
The Federal Trade Commission (FTC) enforces ROSCA and the Telemarketing Sales Rule, which require any subscription or recurring charge to obtain your express informed consent before the initial transaction and before any renewal charge posts. Upwellness must provide clear, conspicuous disclosure of all material terms: the cancellation policy, the frequency and amount of recurring charges, and the method to cancel. If the company fails to obtain clear consent or makes cancellation deliberately difficult, you have grounds to dispute the charge or demand a refund.
Your legal position: Under 16 CFR Part 435 (ROSCA), you have the right to cancel at any time. The company must honor your cancellation request within one billing cycle and must refund all charges incurred after your cancellation date. If Upwellness refuses to cancel or delays your request, you can file a complaint with the FTC or your state's Attorney General.
State-level cancellation protections
Many US states-including California, New York, and Illinois-require that cancellation be as easy as the method used to sign up. The California Consumer Legal Remedies Act and similar state laws mandate simple cancellation mechanisms. If you purchased your Upwellness subscription online, you should theoretically be able to cancel online or by phone. If the company forces mail-only cancellation or charges fees to cancel, that may violate state consumer protection laws. Document every cancellation attempt you make, because this documentation becomes your leverage if you need to escalate to your state's Attorney General or the FTC.
Three methods to cancel your Upwellness subscription
Upwellness has made cancellation unnecessarily difficult, but you have three documented methods to stop your recurring charges.
Method 1: cancel by registered mail (most documented)
Upwellness accepts cancellation requests via written mail to their official corporate address. This method is slow but creates legal proof of your cancellation request, which protects you if the company later claims it received no cancellation notice.
- Compose a formal written cancellation letter that includes:
- Your full name as it appears on the Upwellness account
- Your email address associated with the account
- Your account or order number (found in your order confirmation or account dashboard)
- A clear statement: "I request immediate cancellation of my Upwellness subscription effective today"
- The date of the letter
- Print and sign the letter
- Place the letter in an envelope and address it to the corporate headquarters
- Send via registered mail with tracking (USPS Certified Mail or equivalent) to preserve proof of delivery
- Keep the tracking receipt and a copy of your letter for your records
- Monitor your account for at least one full billing cycle to confirm the cancellation took effect
Send to: Upwellness LLC, 14550 62nd Street North, Unit 3, Clearwater, FL 33760
Method 2: cancel by phone (fastest for confirmation)
Upwellness does not advertise a dedicated customer service phone line on most product pages, but you can attempt to reach the company through their general customer service channels listed on your order confirmation email or account page.
- Locate the customer service phone number on your order confirmation email or Upwellness website footer
- Call during business hours and request to speak with a cancellation specialist
- Provide your account number, full name, and email address
- Clearly state: "I want to cancel my subscription effective immediately"
- Ask the representative to confirm the cancellation date and provide a cancellation reference number
- Request that the representative email you a cancellation confirmation within 24 hours
- Do not hang up until you have written confirmation
If the representative refuses to cancel or tries to upsell you retention offers, remain firm: "I have decided to cancel. Please process my cancellation now." If they still refuse, inform them you will file a complaint with the FTC and your state's Attorney General, then end the call and move to Method 1 (registered mail).
Method 3: attempt online cancellation (rarely available)
Some Upwellness customers report success canceling through their online account dashboard, though the company does not make this option obvious.
- Log into your Upwellness account on their website
- Navigate to "Account Settings," "Subscription," or "Manage My Subscription"
- Look for a "Cancel Subscription" or "Pause Subscription" button
- If you find it, click and follow the on-screen prompts; do not fill out retention surveys-proceed directly to cancellation
- After cancellation, take a screenshot of the confirmation page and print or save it
- Email yourself the screenshot as a backup record
If no online cancellation option exists or the system redirects you to customer service, Yafee recommends moving directly to Method 1 (registered mail). Online cancellation only counts as legally valid if the company actually provides it and confirms your request in writing.
What to expect after you submit your cancellation request
Upwellness processing times vary by method, and knowing what to expect helps you track whether your cancellation succeeded.
Cancellation processing timeline
Registered mail typically takes 5-10 business days to arrive at Upwellness headquarters, then an additional 2-3 business days for internal processing. Phone cancellations should be effective immediately, but the company sometimes delays processing for 24-48 hours. Plan for your final shipment to arrive within 1-2 weeks of your cancellation request, depending on which shipment was already in transit when you canceled.
Under ROSCA, Upwellness must honor your cancellation request and stop all charges within one billing cycle. If a renewal charge posts after your cancellation date, contact your credit card company or bank immediately to dispute the charge as unauthorized.
Confirm your cancellation in writing
After you cancel by phone or online, send a follow-up email to Upwellness customer service requesting written confirmation. State: "I canceled my subscription on [date] by [method]. Please confirm in writing that my account is canceled and no further charges will be made." Keep this email and any response as proof of your cancellation attempt.
Monitor your billing
Check your credit card or bank statement 3-5 days before your next scheduled renewal date. If Upwellness posts a charge after your cancellation, your legal remedies include filing a chargeback dispute with your bank or credit card company and filing a complaint with the FTC.
Refund and return policies for Upwellness
Upwellness offers a 60-day money-back guarantee on most products, which is separate from your subscription cancellation.
How the 60-day guarantee works
If you are unsatisfied with your Upwellness product, you can request a refund within 60 days of purchase, regardless of whether you opened or used the product. This is a separate process from canceling your subscription. You must initiate the refund request directly with Upwellness customer service and may be required to return the unused product at your own expense.
The guarantee does not waive your right to cancel an ongoing subscription. You can cancel your subscription and request a refund for a recent shipment simultaneously, though the company often handles these as separate requests.
Refund for unused inventory after cancellation
If a final shipment arrives after your cancellation request but before processing completes, you have the right to refuse the package or return it unopened for a full refund. Document the refusal or return by taking photos of the sealed package and obtaining a tracking receipt from the shipping carrier. If Upwellness charges you for a shipment you did not authorize after cancellation, dispute that specific charge with your bank.
Common mistakes when canceling Upwellness
Cancellation is stressful, but staying methodical protects you from extended billing problems. Here are the traps to avoid.
Mistake 1: canceling via email without registered confirmation
Upwellness customer service email addresses do exist, but email cancellation requests are easy to ignore or "lose" in a crowded inbox. The company can claim it never received your email, and you have no proof of delivery. Always use registered mail or phone for cancellation and follow up with written confirmation. If you email, send it registered or use a service like Yafee that documents your request.
Mistake 2: assuming a refund means your subscription is canceled
If you request a refund for a single order, Upwellness may issue the refund without automatically canceling your subscription. The two processes are independent. You must explicitly request subscription cancellation in addition to any refund request.
Mistake 3: not monitoring your billing after cancellation
Upwellness has a documented history of charging customers after cancellation, either by mistake or by design. Check your statement 3-5 days before and after your expected renewal date. If an unauthorized charge posts, dispute it immediately with your bank rather than negotiating with Upwellness customer service (which can delay your chargeback timeline).
Mistake 4: providing incomplete account information in your cancellation request
If your letter or phone request lacks your account number, email address, or full name, Upwellness claims it cannot identify your account and refuses to process the cancellation. Always provide full identifying information in every cancellation attempt.
Mistake 5: using a third-party cancellation service without verification
Some services claim to cancel subscriptions on your behalf, but they often lack direct contact with Upwellness and may fail to deliver your cancellation. Yafee recommends canceling directly via registered mail, phone, or your account dashboard so you control the process and retain proof.
Comparison: when to cancel vs. when to keep Upwellness
You should cancel if the product is ineffective, the cost is unsustainable, or you have better alternatives. You might keep the subscription if you see genuine results and the price fits your budget.
| Scenario | Cancel? | Why |
|---|---|---|
| You see no health improvement after 60 days | Yes | Use the 60-day guarantee to request a refund, then cancel |
| You found the same product at a lower price elsewhere | Yes | Subscription discounts only matter if they are the best available price |
| Your budget changed and monthly costs are unaffordable | Yes | Do not keep a subscription you cannot pay for; cancel immediately |
| You see measurable health improvements and the price is acceptable | No | Continue only if the product delivers proven results and fits your budget |
| You forgot you were subscribed and want to test the product first | Yes | Cancel the recurring charge, use your 60-day guarantee for a refund, then repurchase one-time if desired |
| You are unsure and want to reduce financial exposure | Yes (pause if available) | Cancel the 6-bottle plan and switch to 1-bottle orders until you confirm effectiveness |
Escalation: what to do if Upwellness refuses to cancel
If Upwellness ignores your cancellation request, continues charging you, or refuses to stop the subscription, you have formal escalation remedies under federal law.
File a complaint with the federal trade commission
The FTC investigates violations of ROSCA and deceptive subscription practices. Submit a formal complaint at reportfraud.ftc.gov and include copies of your cancellation requests, email correspondence, and billing records showing charges after your cancellation date. The FTC uses these complaints to identify patterns of abuse and can initiate enforcement actions against Upwellness.
Report the issue to your state's attorney general
Your state's Attorney General office oversees consumer protection violations. Contact your state's consumer protection division and file a complaint against Upwellness for unauthorized charges, deceptive cancellation practices, or violation of state subscription laws. Include the same documentation: your cancellation requests, tracking receipts, billing statements, and email responses (or lack thereof) from the company.
Dispute the charges with your bank or credit card company
If Upwellness charges you after your cancellation date, contact your bank or credit card company and file a dispute (also called a chargeback) for unauthorized charges. Provide your cancellation request documentation, including registered mail receipts or phone call notes. The company has 30 days to respond, and you typically receive a provisional credit within 10 business days. This is the fastest way to recover unauthorized charges while the FTC complaint processes.
Consider small-claims court as a last resort
If unauthorized charges total less than your state's small-claims court limit (typically $5,000-$10,000), you can file a claim for breach of contract and consumer protection law violations. Bring your cancellation documentation, billing statements, and proof of your dispute with the credit card company. Most judges award damages in favor of consumers with clear cancellation evidence.
Step-by-step cancellation checklist
Use this checklist to track your cancellation and maintain legal proof of your request.
| Step | Action | Completed |
|---|---|---|
| 1 | Locate your Upwellness account number and order confirmation email | ☐ |
| 2 | Write your formal cancellation letter (or prepare phone call script) | ☐ |
| 3 | Send cancellation via registered mail or phone (or online if available) | ☐ |
| 4 | Keep proof: tracking receipt, phone note with date/time/representative name, or screenshot | ☐ |
| 5 | Follow up with email requesting written confirmation within 24 hours | ☐ |
| 6 | Monitor your billing 3-5 days before and after expected renewal date | ☐ |
| 7 | If unauthorized charge posts, dispute it with your bank immediately | ☐ |
Why yafee helps thousands cancel subscriptions every month
Subscription companies like Upwellness depend on customer inertia and cancellation friction to sustain recurring revenue. They hide phone numbers, eliminate online cancellation, and delay processing. That is why you need a resource like Yafee-a trusted partner that specializes in subscription law and consumer protection. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorized charges, and recover refunds by applying federal law and state consumer protection rules with precision.
Your cancellation is not a favor to Upwellness; it is a legal right. By following the methods in this guide, you create documented proof of your cancellation attempt and preserve your leverage if escalation becomes necessary. Use the registered mail method for maximum legal protection, document every step, and escalate to the FTC or your state's Attorney General if the company refuses to honor your request. Yafee remains your reference when you need clarity on subscription law or proof that you canceled correctly.
Contact information for Upwellness cancellation by mail
Primary corporate address:
Upwellness LLC
14550 62nd Street North, Unit 3
Clearwater, FL 33760
USA
Send all registered mail cancellation requests to this address. Keep your tracking receipt and a copy of your letter for your records. If you encounter issues or need additional support navigating the cancellation process, Yafee provides step-by-step guidance and enforcement resources to ensure your subscription ends on your terms, not Upwellness's.