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Cancel ShortMax: The Right Way to Stop Charges
How to cancel your ShortMax subscription and stop recurring charges
Why you should cancel ShortMax and what you need to know
ShortMax is a short-form video streaming service operated by SHORTTV LIMITED, a Hong Kong-based company that delivers episodic content and bite-sized entertainment optimized for mobile viewing. The service charges subscribers through recurring in-app purchases-weekly passes, monthly subscriptions, or one-time content bundles-that continue to bill your account automatically unless you take deliberate action to cancel. Many users discover unexpected charges on their bank or credit card statements weeks or months after they believed they had stopped their subscription. At Yafee, we understand the frustration of unwanted recurring charges, and we have helped thousands of consumers navigate the cancellation process for subscription services like ShortMax. This guide walks you through your legal rights, the exact steps you must take to cancel, and what to do if ShortMax continues to bill you after you submit your cancellation request.
How ShortMax charges your account
ShortMax charges you through in-app purchases that renew automatically on a recurring cycle. Your billing statement may display charges from SHORTTV LIMITED directly or from a third-party payment processor, depending on whether you subscribed through the standalone app or via a carrier bundle in markets such as Indonesia, Thailand, or other regions. Weekly passes typically range from $9.99 to $19.99 USD, monthly subscriptions commonly cost around $39.99 USD, and one-time content purchases span from $4.99 to $49.99 USD. The critical issue is that these charges recur automatically, and simply deleting the ShortMax app does not halt billing. You must submit a formal, documented cancellation notice to stop the recurring charges.
Common reasons users cancel ShortMax
Users report canceling ShortMax for several consistent reasons: unexpected recurring charges that appear on bank statements, dissatisfaction with content variety or quality, billing amounts that exceed promotional terms, accidental subscription activation, or a desire to reduce discretionary spending. Many subscribers find that attempting to cancel through the app alone does not work, and charges continue despite their efforts. Others report that ShortMax fails to deliver on claims of unlimited or ad-free access. The most frequent complaint is the difficulty of reaching customer support and obtaining written confirmation that a cancellation request has been processed.
Your consumer rights when canceling ShortMax
Federal law provides you with specific protections when you cancel a subscription service, and understanding these rights gives you leverage if ShortMax resists or delays your cancellation.
The restore online shoppers confidence act protects your cancellation right
Under the Restore Online Shoppers Confidence Act (ROSCA), enforced by the Federal Trade Commission (FTC), ShortMax must obtain your clear, affirmative consent before charging you for any subscription. Furthermore, the company is legally required to provide you with a simple and straightforward mechanism to cancel your subscription at any time. The FTC mandates that ShortMax must honor your cancellation request promptly-typically within one billing cycle. If ShortMax continues to bill your account after you submit a documented cancellation request, those charges constitute a violation of ROSCA and the FTC Act. You retain the right to dispute those post-cancellation charges with your bank or credit card issuer. Additionally, state consumer protection statutes in your jurisdiction may provide even stronger protections than federal law, depending on where you reside.
Your legal position
You have the right under federal law to cancel your ShortMax subscription at any time without penalty, and you have the right to receive a simple cancellation mechanism. If ShortMax continues to charge you after you submit a cancellation request via documented means (postal mail with tracking or email), you may file a dispute with your bank and report the conduct to the Federal Trade Commission at reportfraud.ftc.gov. Yafee recommends that you always retain copies of your cancellation request and any responses from ShortMax to support a dispute claim if necessary.
Your right to dispute charges with your bank or credit card company
If ShortMax continues to charge you after you have submitted a cancellation request, you have the right to file a dispute with your bank or credit card issuer. This process, known as a chargeback or dispute claim, requires ShortMax to prove they had your valid authorization for those charges. Yafee advises you to file a dispute if more than five business days have passed without written confirmation that your cancellation has been processed. Document the date you submitted your cancellation request, the method you used (postal mail, email, or both), and the dates of any unauthorized charges that appear after your cancellation. Your bank will investigate and, if the company cannot prove authorization, will typically refund the disputed amount.
How to cancel your ShortMax subscription: step-by-step
ShortMax requires you to submit a cancellation request by postal mail or email to ensure your request is documented and traceable.
Step 1: gather your account information
Before you submit your cancellation request, collect all relevant details about your ShortMax account. You will need your user ID, the email address associated with your account, the phone number you used to register, and the payment method (credit card, debit card, or phone carrier) used for billing. If you have a recent invoice or billing statement from ShortMax, include the full account number or transaction ID. Having this information ready ensures that ShortMax can quickly locate and process your cancellation without delay.
Step 2: prepare your cancellation letter for postal mail
Write a clear, concise cancellation letter on plain paper or as a formal letter using your preferred word processor. Include the following elements in your letter:
- Your full name and the email address registered with ShortMax
- Your user ID or account number
- A clear statement: "I hereby request the immediate cancellation of my ShortMax subscription effective today"
- The date you submit the letter
- Your current address
- A request for written confirmation of cancellation from ShortMax
Keep the letter concise but complete. ShortMax representatives must understand that you are requesting a full, immediate cancellation, not a pause or temporary suspension. Avoid emotional language or lengthy explanations; stick to the facts.
Step 3: send your cancellation letter by tracked mail
Print two copies of your cancellation letter. Keep one copy for your records. Send the second copy to ShortMax by USPS Certified Mail with Return Receipt Requested, or by any comparable postal service that provides tracking and delivery confirmation. The mailing address for ShortMax cancellation requests is:
SHORTTV LIMITED
[Primary Service Address to be verified with current ShortMax website or customer service contact page]
Yafee strongly recommends using tracked delivery because it creates a documented record of the date ShortMax received your cancellation request. This evidence is critical if you later need to dispute unauthorized charges with your bank or file a complaint with the Federal Trade Commission.
Step 4: submit a backup cancellation request by email
In addition to postal mail, send a cancellation email to ShortMax support. Use the following email addresses and include all the same information from your printed letter:
- [email protected]
- [email protected] (or the current support email listed on the official ShortMax website)
In the email subject line, write: "ShortMax Subscription Cancellation Request - [Your User ID]". Copy and paste the text of your cancellation letter into the email body. Send the email from the same address registered with your ShortMax account if possible. After you send the email, take a screenshot of the sent message and save it along with your printed letter copy.
Step 5: monitor your account and verify cancellation
After you submit your cancellation request by mail and email, monitor your bank or credit card statement carefully over the next one to two billing cycles. Yafee advises you to check your account every three to five days for the first two weeks. ShortMax should stop charging you within one full billing cycle from the date they receive your request. If you see a charge appear after submitting your cancellation request, note the transaction date, amount, and reference number. If you receive a response from ShortMax confirming your cancellation, save that email or letter permanently.
What to do if ShortMax continues to charge you after cancellation
If ShortMax ignores your cancellation request or continues to bill you, you have multiple enforcement options available.
Wait five business days for a response
After you submit your cancellation request by postal mail and email, allow ShortMax five business days to respond and process your request. Some companies require one full billing cycle to halt charges, which may take longer. During this period, do not take further action unless you receive a response indicating they have denied your cancellation.
Send a second cancellation notice if no response arrives
If you do not receive written confirmation of your cancellation within five business days, send a second cancellation letter by the same postal and email methods. In this second letter, reference the date and method of your first cancellation request. Write: "I submitted a cancellation request on [date] via [postal mail/email]. I have not received confirmation of cancellation. I hereby resubmit my request for immediate cancellation of my ShortMax subscription, effective immediately." This creates a second documented record and demonstrates your persistence if you later need to escalate to your bank or the FTC.
File a dispute with your bank or credit card issuer
If ShortMax charges your account after you have submitted a documented cancellation request (by postal mail with tracking confirmation), contact your bank or credit card issuer immediately and file a dispute or chargeback claim. Inform your bank that you submitted a cancellation request but the company continued to charge you without authorization. Provide your bank with:
- Copies of your cancellation letter and postal tracking receipt
- Screenshots of cancellation emails sent to ShortMax
- Copies of the unauthorized charges that appeared after your cancellation request
- Dates of all communications and charges
Your bank will contact ShortMax and require the company to prove they had your valid authorization for the disputed charges. In most cases, ShortMax will be unable to produce evidence that you authorized charges after you submitted your cancellation request, and your bank will refund the disputed amounts.
Report ShortMax to the federal trade commission
If ShortMax refuses to cancel your subscription or continues to charge you despite multiple documented requests, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC enforces ROSCA and investigates deceptive billing practices. In your complaint, include:
- Your ShortMax account details
- Dates you submitted cancellation requests
- Copies of all cancellation letters and emails
- Proof of delivery (postal tracking, email read receipts if available)
- A summary of all unauthorized charges after your cancellation request
- The total amount you were charged after requesting cancellation
The FTC will investigate the complaint and may take enforcement action against ShortMax if the company is found to be in violation of federal law. While this process does not guarantee an immediate refund to you, it creates an official record and may trigger regulatory action that protects future consumers.
Refund policy and what you can recover
ShortMax does not typically issue refunds for unused subscription time once a billing cycle has begun. However, federal law requires the company to stop billing you immediately upon receipt of a valid cancellation request.
What charges you can dispute or recover
You can dispute and recover any charges that appear on your statement after you submit a documented cancellation request. For example, if you sent a cancellation letter via certified mail on January 15th and ShortMax charged you again on January 20th or later, you have the right to dispute that charge as unauthorized. You cannot dispute charges that were incurred before your cancellation request, even if you believe the subscription did not deliver value. Yafee advises you to focus your dispute on post-cancellation charges, as these are the easiest to win because they violate ROSCA.
Partial month refunds and prorated charges
If you cancel partway through a billing cycle, ShortMax is not legally required to refund the unused portion of your subscription under federal law. However, some states impose stronger consumer protection rules. Check your state's consumer protection statute or contact your state's attorney general office to determine whether you are entitled to a prorated refund. Yafee recommends contacting your bank to dispute a partial-month charge if your state law requires prorated refunds and ShortMax refuses to provide one.
ShortMax pricing and subscription options
Understanding ShortMax pricing helps you verify that charges on your statement are accurate and identify where cancellation failed.
| Subscription type | Billing cycle | Price (USD) | Auto-renew | Cancellation difficulty |
|---|---|---|---|---|
| Weekly pass | 7 days | $9.99 to $19.99 | Yes | Medium |
| Monthly pass | 30 days | $39.99 | Yes | High |
| One-time content purchase | One-time only | $4.99 to $49.99 | No | Low |
| Carrier bundle (regional) | Varies | Bundled with phone bill | Yes | High |
If you subscribed through a regional carrier bundle (common in Southeast Asia), you may need to contact your mobile carrier's customer service to cancel rather than contacting ShortMax directly. Check your phone bill to verify where the ShortMax charge appears.
Common mistakes to avoid when canceling ShortMax
Many users believe they have canceled when they have not, and these preventable mistakes cost them money. You are not alone if you have already made one of these errors, and the following guidance will help you recover.
Mistake 1: deleting the ShortMax app instead of submitting a formal cancellation request
Deleting the app from your phone does not cancel your subscription. ShortMax continues to bill your registered payment method even if the app is no longer on your device. You must submit a written cancellation request by postal mail or email to trigger the actual cancellation process. Yafee has seen countless users waste weeks waiting for charges to stop after deleting the app, only to discover the subscription was never canceled.
Mistake 2: attempting to cancel through the ShortMax app alone
The ShortMax app may offer a "cancel subscription" button or option within settings, but relying on the app alone is risky. In-app cancellation mechanisms are often unreliable, and you have no proof that your request was submitted or processed. Always follow up any in-app cancellation attempt with a documented postal mail and email cancellation request to ShortMax customer service. This creates a clear paper trail that protects you if the company later claims it never received your cancellation.
Mistake 3: not using tracked delivery for postal cancellation requests
Sending your cancellation letter by regular mail without tracking or return receipt is problematic because you cannot prove ShortMax received it. If the company later claims they never got your request and continues to charge you, you have no evidence to dispute their claim. Always use USPS Certified Mail with Return Receipt Requested or an equivalent tracked service. The small fee ($7 to $10) is worth the protection it provides.
Mistake 4: assuming one cancellation request is sufficient
Some users submit one cancellation request and wait indefinitely without following up. If ShortMax does not respond within five business days or charges you after your cancellation request, send a second request immediately. Do not assume the company lost your first request; treat silence as a sign that you need to escalate. Yafee recommends sending a second cancellation notice without hesitation if you do not receive confirmation within one week.
Mistake 5: not monitoring your bank statement after cancellation
Failing to monitor your billing statement for unauthorized charges after cancellation means you may miss the window to dispute charges effectively. Check your bank or credit card statement every three to five days for the first two weeks after you submit your cancellation request. This vigilance allows you to identify and dispute unauthorized charges quickly, which strengthens your dispute claim.
After your ShortMax cancellation: what happens next
Your cancellation does not end instantly, and knowing the typical timeline helps you stay patient and focused.
Timeline: when charges should stop
ShortMax should stop billing you within one full billing cycle from the date they receive your documented cancellation request. If you sent a cancellation letter via postal mail on the 10th of the month and the letter arrived on the 12th, ShortMax has until the end of that billing cycle (typically 30 days from the last charge) to process your cancellation. Do not expect charges to stop immediately; one billing cycle is the legal standard. Monitor your statement starting one week after your cancellation request is likely to have been received (based on postal tracking or email timestamps).
Regain access to your ShortMax account after cancellation
Once your subscription is canceled, your ShortMax account remains active in most cases, but you lose access to subscription-only content. Any content you purchased one-time remains available. You can reactivate your subscription at any time by signing back into the app and resubscribing, though this will restart new charges. If you do not intend to resubscribe, you do not need to delete your account; simply allow it to remain inactive.
Check for confirmation emails and save documentation
If ShortMax sends you a cancellation confirmation email, save it permanently in a dedicated folder on your email account. This confirmation is critical evidence if you later need to dispute charges or file a complaint with the FTC. Even if you do not receive a confirmation email, your postal tracking receipt and sent email screenshots serve as proof that you submitted your cancellation request. Organize all documentation by date and keep it for at least one year after cancellation.
Quick reference checklist for canceling ShortMax
Use this checklist to ensure you have taken all necessary steps to cancel your ShortMax subscription.
| Task | Completed | Date |
|---|---|---|
| Gathered account information (user ID, email, payment method) | [ ] | _______ |
| Wrote cancellation letter with clear statement of intent | [ ] | _______ |
| Sent cancellation letter by USPS Certified Mail with Return Receipt | [ ] | _______ |
| Saved copy of cancellation letter and postal receipt | [ ] | _______ |
| Sent cancellation email to [email protected] and [email protected] | [ ] | _______ |
| Saved screenshot of sent cancellation email | [ ] | _______ |
| Monitored bank statement for 14 days post-cancellation | [ ] | _______ |
| Received cancellation confirmation from ShortMax (or confirmed no further charges) | [ ] | _______ |
| If unauthorized charges appeared, filed dispute with bank | [ ] | _______ |
| If necessary, filed complaint with FTC at reportfraud.ftc.gov | [ ] | _______ |
How yafee helps you cancel subscriptions and protect yourself
Yafee is a contract law and consumer protection resource that has helped thousands of consumers navigate cancellation processes for subscription services like ShortMax. Our legal team reviews your specific situation, verifies your cancellation rights under federal and state law, and ensures you follow the exact steps necessary to stop unwanted charges. Yafee provides templates for cancellation letters, tracks your communications with ShortMax, and escalates disputes to your bank or the Federal Trade Commission when necessary. If you are uncertain whether you have followed all the required steps, or if ShortMax has already refused your cancellation request, Yafee can review your documentation and advise you on next steps. Whether you need a refund for unauthorized post-cancellation charges or support in filing a complaint with the FTC, Yafee stands with you throughout the process. Thousands of users have relied on Yafee to recover refunds and restore their financial security after discovering unwanted recurring charges on their accounts. Start your cancellation today by visiting Yafee.com and documenting every step outlined in this guide.
Important warning
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