How to cancel your Mindful Souls subscription and get a refund

What is Mindful Souls and why subscribers cancel

Mindful Souls operates as a monthly subscription box service delivering curated wellness and spiritual items to subscribers across the United States. Each month, you receive between six and eight products, typically including crystals, aromatherapy oils, jewelry, and related accessories marketed as tools for mindfulness and personal development. The service charges $39.97 per month on a recurring billing cycle, with shipments arriving within two to six days for your initial order and then monthly thereafter.

You may be considering cancellation for several common reasons. Some subscribers report that box contents fall short of advertised quality or perceived value. Others discover unexpected recurring charges appear on their billing statements or encounter difficulty reaching customer support when questions about charges arise. A substantial number of cancellations stem from delivery delays, authenticity concerns regarding crystal certifications, budget reassessment, or simply recognizing the subscription no longer aligns with your lifestyle or financial priorities.

The company behind Mindful Souls

Mindful Souls B.V. maintains a corporate address at 11407 SW Amu St. #AN008, Tualatin, OR 97062, United States. This registered mailing address becomes critical when you submit formal cancellation requests or correspondence regarding refunds and billing disputes. Understanding the legal entity and its location matters significantly when you exercise consumer rights or file complaints with regulatory bodies.

Subscription pricing at a glance

Your consumer rights under federal law

Before you cancel, understand the specific legal protections available to you as a U.S. consumer purchasing a subscription service.

What the federal trade commission requires

The Federal Trade Commission Act (FTC Act) prohibits unfair or deceptive business practices in the marketplace. Consequently, the Restore Online Shoppers Confidence Act (ROSCA) establishes strict rules governing negative option subscriptions like Mindful Souls. The company must obtain your clear, affirmative consent before charging you, meaning they cannot hide billing terms in fine print, bury cancellation instructions on obscure pages, or make the cancellation process unreasonably difficult. If Mindful Souls charged you without clear consent or made cancellation unnecessarily cumbersome, you have legal grounds to dispute those charges with your payment processor or state attorney general.

Your legal position on cancellation and refunds

You possess an absolute right to cancel your Mindful Souls subscription at any time. If you cancel within a reasonable window (typically 14 to 30 days, depending on the company's stated policy and your state's consumer protection laws), you may qualify for a full or partial refund of the most recent charge. Oregon and most U.S. states require companies to process refunds within 30 days of receiving your cancellation request. Document every cancellation attempt with dates, confirmation numbers, support ticket references, and contact records. Yafee recommends saving all correspondence as your proof of cancellation intent, should you need to dispute a charge later with your credit card company or the FTC.

How to cancel Mindful Souls: your available methods

You have multiple cancellation pathways; select the approach that creates the clearest documented record for your protection.

Cancel by email

1. Compose a cancellation email and address it to [email protected] or [email protected]
   • Include your full name, email address, and subscription account number (or the email linked to your account)
   • State clearly: "I wish to cancel my Mindful Souls subscription effective immediately" or specify your desired cancellation date
   • Request written confirmation of your cancellation in the reply
2. Send the email and take a screenshot of the sent message showing the timestamp and recipient address
3. Check your inbox and spam folder for a confirmation response within 24 to 48 hours
4. Reply to confirm receipt if the company asks you to verify your identity or account details
5. Retain the confirmation email indefinitely as proof of your cancellation request

Cancel by postal mail

1. Write a formal cancellation letter on plain paper or your personal letterhead
   • Include your full name, mailing address, email address, and phone number
   • Include your subscription account number or the email associated with your account
   • Write: "I hereby request cancellation of my Mindful Souls subscription, effective immediately" or state your preferred cancellation date
   • Request written acknowledgment of your cancellation by return mail
   • Sign and date the letter
2. Mail the letter via USPS Certified Mail with Return Receipt requested to ensure proof of delivery
3. Address your letter to:
   Mindful Souls B.V.
   11407 SW Amu St. #AN008
   Tualatin, OR 97062
   United States
4. Keep your return receipt and a copy of your cancellation letter in your records
5. Allow 5 to 7 business days for the company to receive your letter and process the cancellation

Cancel through your payment method

1. Log into your account with your credit card company, debit card issuer, or payment platform (PayPal, Apple Pay, Google Pay, etc.)
2. Navigate to your subscriptions, recurring payments, or merchant settings
3. Locate Mindful Souls in your list of active subscriptions
4. Select the option to cancel or revoke permission for recurring charges
5. Confirm the cancellation and take a screenshot showing the cancellation was processed
6. Additionally, send an email to Mindful Souls notifying them of your cancellation, as stopping the charge at your bank does not always notify the company

Understanding refund timelines and your eligibility

Your refund eligibility depends on the timing of your cancellation request relative to your billing date and Mindful Souls' refund policy.

When you can expect a refund

If you cancel before your next billing date arrives, you should receive a refund of the upcoming month's charge ($39.97). If you cancel after your card has been charged for the current month, your refund eligibility depends on how many days remain before the next billing cycle and the company's stated refund policy. Federal law and state consumer protection statutes typically require the company to issue refunds within 30 days of receiving your cancellation request. You should see the refund reflected in your account within 3 to 5 business days after the company processes it, though some banks require an additional 1 to 3 business days to deposit the funds.

Disputing charges if the company ignores your cancellation

If Mindful Souls continues charging you after you have submitted a clear cancellation request, you have the right to file a chargeback (or dispute) with your credit card company or bank. Contact your card issuer's customer service line, provide copies of your cancellation correspondence, and explain that the company charged you after you requested cancellation. Your bank will typically refund the disputed charge within 10 business days while it investigates. In accordance with ROSCA, the burden of proof falls on Mindful Souls to demonstrate you authorized the charge; your documented cancellation request meets the FTC's evidentiary standard.

What happens after you cancel

Cancellation does not end your relationship with the company instantly; several steps follow to ensure your account closes permanently.

Confirm cancellation is processed

Within 2 to 5 business days of submitting your cancellation request, check your email for a confirmation message from Mindful Souls. If you do not receive confirmation within one week, send a follow-up email requesting explicit acknowledgment that your account has been canceled. Yafee advises keeping a timeline document listing your cancellation submission date, follow-up dates, and any responses you receive.

Monitor your billing statements

For the next 60 days, review your credit card or bank statement closely. If a charge from Mindful Souls appears after your cancellation date, contact the company immediately and then file a dispute with your bank. Unauthorized charges after a documented cancellation request constitute a violation of the FTC Act and state consumer protection laws.

Request deletion of stored payment information

Send a separate email asking the company to delete your stored payment method from their system. This prevents accidental reactivation or unauthorized charges if the company experiences a security breach. Reference your cancellation request and ask for written confirmation that your payment information has been deleted.

Common mistakes to avoid during cancellation

Canceling a subscription requires precision; a small oversight can result in continued charges and frustration.

Assuming cancellation happened without confirmation

Never assume your cancellation request was received or processed. Email systems fail, requests get lost, and companies sometimes claim they never received your cancellation notice. Always demand written confirmation from Mindful Souls acknowledging your cancellation request. Yafee recommends treating email confirmations as non-negotiable; if the company does not respond within 48 hours, escalate to their support team and document the failure to respond.

Canceling your entire account instead of the subscription

Some customers delete their account or password before receiving cancellation confirmation, blocking their ability to prove they canceled. Instead, send your cancellation request first, receive confirmation, then delete your account information if desired. Keep login credentials available in case you need to reference your account number or billing history during a refund dispute.

Forgetting to stop recurring charges at your bank

If Mindful Souls fails to honor your cancellation request, your bank may not automatically decline the charge. Contact your card issuer and ask them to block future charges from Mindful Souls, then send the company a certified letter stating that you have instructed your bank to decline their charges. This creates a paper trail proving you made every reasonable effort to stop the billing.

Escalation: what to do if Mindful Souls ignores you

If the company refuses to cancel your subscription or continues charging after your cancellation request, you have regulatory and legal escalation options.

File a complaint with the federal trade commission

Visit reportfraud.ftc.gov and submit a detailed complaint describing your cancellation attempts, the dates you submitted them, and the company's failure to respond. Include copies of your cancellation emails, confirmation messages (or lack thereof), and proof of unauthorized charges. The FTC investigates patterns of noncompliance and can take enforcement action against companies that violate ROSCA.

Contact your state attorney general

Every U.S. state maintains a consumer protection division within its attorney general's office. Your state attorney general can investigate unlawful billing practices and pursue refunds on your behalf. Search "[your state] attorney general consumer complaint" to find the correct office and submission procedure.

Dispute the charges with your bank or credit card company

Initiate a formal chargeback or dispute for every unauthorized charge. Provide your bank with copies of your cancellation request email, Mindful Souls' failure to respond, and the dates of unauthorized charges. Federal law (the Fair Credit Billing Act) protects you during this process; your bank must investigate and typically refunds your money while the dispute is pending.

Comparison: cancellation methods at a glance

Should you keep or cancel Mindful Souls?

Evaluate whether cancellation serves your current needs and financial situation.

Reasons to cancel immediately

Cancel now if you face unexpected financial hardship, discover the box contents consistently disappoint you, question the authenticity of products (particularly crystals), experience delivery delays exceeding one month, or find customer support unresponsive. Additionally, cancel if the company charged you without clear consent or made cancellation deliberately difficult. These scenarios indicate the company may be violating your consumer rights.

Reasons to keep the subscription

Keep your subscription if the monthly box genuinely improves your wellness routine, you consistently use and value the products, the cost aligns with your discretionary budget, and you experience reliable delivery and responsive customer service. If you love the items and feel they support your mindfulness practice, the subscription may deserve to stay active.

Cancellation checklist

Use this step-by-step checklist to ensure you cancel Mindful Souls successfully and retain all necessary documentation.

• [ ] Day 1: Draft your cancellation email including your full name, account email, and subscription number
• [ ] Day 1: Send the email to [email protected] and [email protected] with a request for written confirmation
• [ ] Day 1: Take screenshots of the sent email and timestamp
• [ ] Day 2-3: Check your inbox and spam folder for a cancellation confirmation
• [ ] Day 3: If no response, send a follow-up email referencing your original request
• [ ] Day 5: If still no response, contact your bank or credit card company and ask them to monitor for charges
• [ ] Day 7: If the company has not responded, send a certified letter to the corporate address
• [ ] Day 14: Verify that no charge appeared for your next billing cycle
• [ ] Days 15-60: Monitor all statements for unexpected Mindful Souls charges
• [ ] If charges persist: File a chargeback with your bank and a complaint with the FTC

Key takeaways and next steps

Canceling your Mindful Souls subscription is straightforward when you follow federal law and use documented communication methods. The Federal Trade Commission requires the company to honor your cancellation request within one billing cycle and process your refund within 30 days. Email remains your fastest and most reliable cancellation method because it creates an automatic timestamp and written record. If Mindful Souls ignores your cancellation request, you have legal remedies: file a dispute with your bank, escalate to your state attorney general, or submit a complaint to the Federal Trade Commission.

You deserve a subscription service that respects your decision to cancel and processes your refund promptly. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by using the exact methods outlined in this guide. Document every cancellation attempt, retain all confirmation emails, and never hesitate to escalate to your bank or the FTC if the company fails to comply with your request. Yafee's proven approach ensures you cancel confidently and protect your financial interests moving forward.

Mindful Souls corporate contact information

Use this official mailing address for certified cancellation letters or formal complaints:

Mindful Souls B.V.
11407 SW Amu St. #AN008
Tualatin, OR 97062
United States

Email: [email protected] or [email protected]

For regulatory complaints and escalation, contact:

Federal Trade Commission
Complaint Portal: reportfraud.ftc.gov

Your State Attorney General's Consumer Protection Division
Search: "[Your State] attorney general consumer complaint"