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Cancel Information.com: Step-by-Step Guide
How to cancel Information.com and protect yourself from recurring charges
What Information.com is and why cancellation matters
Information.com is a background check and people search service that offers access to public records, contact information, and personal data through a subscription model. The service typically begins with an introductory rate-often $0.99 or less-then automatically converts your account to recurring billing cycles that charge between $29.99 and $35.99 per billing period.
Many users encounter unexpected charges after their trial period ends, discovering that the low entry price masks significantly higher renewal costs. If you enrolled for a one-time search and now face recurring debits, you are not alone in seeking cancellation. Yafee has compiled the definitive cancellation pathway to help you regain control of your billing and understand your legal protections under federal consumer law.
Common reasons consumers cancel Information.com
Financial surprise drives most cancellations. You enroll for $0.99 and receive a charge of $30 or more without explicit consent at the time of conversion. Other users cancel because the search results failed to deliver value-outdated records, incomplete information, or irrelevant matches made the subscription pointless. Some discover duplicate charges on their account, while others simply completed their search and no longer need access. At its foundation, cancellation restores your financial autonomy and prevents unauthorized future debits.
Why Information.com makes cancellation deliberately difficult
The company does not offer a self-service cancellation option on its website or within any mobile app. You cannot cancel through an account dashboard or settings menu. Instead, Information.com requires manual cancellation by telephone or email, a deliberate friction point that frustrates consumers and delays your ability to stop charges. Users consistently report slow responses to cancellation requests, continued billing after submission of cancellation notices, and refusal of refund claims. This pattern of obstruction is precisely why federal regulators scrutinize companies like Information.com.
Your consumer rights under federal law
Federal law provides you explicit protection against unfair recurring billing practices.
The Restore Online Shoppers Confidence Act (ROSCA), enacted in 2010 and enforced by the Federal Trade Commission (FTC), mandates that companies obtain clear, affirmative consent before charging any recurring fee. The FTC's Negative Option Rule implements this requirement and specifies that cancellation must be as simple as enrollment. If Information.com charged you without unambiguous disclosure of the renewal amount, frequency, and billing terms, the company violated federal law. Furthermore, if the company made cancellation materially harder than signing up, it breached the Negative Option Rule.
Your state also enforces its own consumer protection statutes. Deceptive billing practices violate state unfair and deceptive practices acts, which can result in refunds, statutory damages, and state attorney general enforcement. Yafee advises that you document every charge and communication so you have evidence if disputes escalate.
What the federal trade commission requires companies to do
The FTC mandates that Information.com disclose material terms-total cost, billing frequency, duration, and any material restrictions-in clear, conspicuous language before you authorize the initial charge. The company must obtain your express, informed consent to recurring billing. When you submit a cancellation request, the company must honor it promptly, typically within one billing cycle, without imposing unreasonable delays or additional conditions. Failure to comply exposes the company to FTC enforcement, consumer lawsuits, and substantial civil penalties.
If Information.com fails to honor your cancellation request, you have the right to file a complaint with the FTC at reportfraud.ftc.gov. You may also dispute unauthorized charges with your credit card issuer or bank, initiating a chargeback that freezes funds while the dispute is investigated.
Your legal position on cancellation and refunds
You hold a strong legal position if any of the following apply: (1) Information.com did not clearly display recurring charges before you authorized enrollment; (2) the company made cancellation unreasonably difficult compared to enrollment; (3) the company continued charging you after you submitted a valid cancellation request; or (4) you were charged without affirmative consent to the specific recurring amount. In these scenarios, you may demand a full refund, file a complaint with your state attorney general, or initiate a chargeback through your financial institution. Consequently, never assume a charge is final-your legal rights protect you.
Methods to cancel Information.com
Information.com provides two official cancellation channels: telephone and email.
Cancel by telephone
Call Information.com's customer service line at 1-800-915-0696. Have your account details ready before you dial: username, full name, billing address, and the email address associated with your account. Speak clearly to the representative and state your intent to cancel your subscription effective immediately. Request confirmation that your cancellation is processed and ask for a reference number or confirmation code. Request that the representative email you a cancellation confirmation within 24 hours. Do not end the call until you have documented evidence of the request. Write down the date, time, and name of the representative you spoke with.
Cancel by email
Send a cancellation email to [email protected] with the subject line "Cancellation Request." In the body, include your full name, username, billing address, email address, and phone number associated with your account. State clearly: "I request immediate cancellation of my Information.com subscription effective today." Include the date of your request. Send the email from the address registered on your account. Yafee recommends requesting a read receipt and saving the confirmation. Within three business days, you should receive a response confirming cancellation. If you do not receive confirmation, follow up with a second email and consider filing a complaint with the FTC.
Step-by-step cancellation process
Follow this procedure to ensure your cancellation is processed correctly and documented.
- Gather your account information
- Locate your username as it appears on your Information.com account
- Prepare your full name exactly as registered
- Have your billing address and registered email address ready
- Note your phone number associated with the account
- Choose your cancellation method
- For immediate confirmation, call 1-800-915-0696 during business hours
- For written documentation, send an email to [email protected]
- Both methods are equally valid under federal law
- Submit your cancellation request
- By phone: speak to a representative and state your cancellation intent clearly
- By email: include all identifying information and write "I request immediate cancellation"
- Specify that you want cancellation effective immediately or on your next billing date, whichever is sooner
- Document the request
- Record the date, time, and representative name if you called
- Save the email confirmation or request a read receipt
- Note any reference number or confirmation code provided
- Take a screenshot of your sent email
- Wait for confirmation
- Allow three business days for Information.com to confirm cancellation
- Check your email (including spam folders) for a confirmation message
- Verify that your account shows an "inactive" or "cancelled" status
- Monitor your account and billing
- Log into your account 5-7 days after cancellation to confirm access has ended
- Review your credit card or bank statement for any charges after your cancellation date
- If you are charged again, contact your bank immediately to initiate a dispute
Pricing breakdown and why renewal costs surprise customers
Understanding Information.com's pricing structure clarifies why so many customers seek cancellation.
| Billing stage | Cost | Duration | Notes |
|---|---|---|---|
| Introductory trial | $0.99 | First search or 7 days | Lowest entry price to attract new users |
| First renewal | $29.99 to $35.99 | 30 days | 30x-36x higher than trial; often charges without explicit consent |
| Subsequent renewals | $29.99 to $35.99 | 30 days | Continues until you cancel; no refund if you change your mind |
| Annual prepay option | $299.99 to $359.99 | 12 months | Available at renewal but rarely disclosed upfront |
The dramatic jump from $0.99 to $29.99 is deliberate. Information.com uses the low introductory rate to drive enrollment, then charges significantly higher renewal fees once you are locked into automatic billing. This practice violates the FTC's Negative Option Rule if the renewal amount was not clearly disclosed before you authorized the initial charge. Yafee has documented this pricing trap across hundreds of consumer complaints.
What to do after cancellation
Cancellation does not end your responsibility to protect your account and finances.
Verify that charges have stopped
Monitor your credit card or bank account for 30 to 60 days after your cancellation request. Information.com should not charge you after the cancellation date. If you see a charge, contact your bank or credit card issuer immediately and dispute it as an unauthorized charge. Provide your cancellation confirmation email or telephone reference number as evidence. Your financial institution will typically reverse unauthorized charges within 10 business days.
Request a refund if you were overcharged
If Information.com charged you without clear consent or continued billing after you attempted cancellation, contact the company's support team and demand a refund for all unauthorized charges. Send a written request via email that cites the date of each unauthorized charge and your cancellation request date. If the company refuses, file a dispute with your credit card issuer or bank, providing your cancellation confirmation as evidence. Yafee recommends keeping all documentation for at least six months in case further action becomes necessary.
File a complaint if Information.com refuses to honor cancellation
If Information.com continues to charge you after you submitted a cancellation request, file a formal complaint with the FTC at reportfraud.ftc.gov. Include your cancellation confirmation, documentation of unauthorized charges, and copies of all communications with the company. You may also file a complaint with your state attorney general's consumer protection division. These complaints create an official record and may trigger regulatory investigation.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the right process, but missteps can delay your exit and result in additional charges.
Mistake 1: assuming account deletion equals cancellation
Deleting your Information.com account does not stop recurring charges. The company maintains your billing information separately from your account status. You must explicitly cancel your subscription through the official channels (phone or email), not simply delete your login credentials. After cancellation, you can then delete your account if you wish.
Mistake 2: canceling your credit card instead of your subscription
Closing your credit card or replacing it does not cancel your subscription. Information.com will attempt to update your payment method or pursue collection of unpaid charges. Always cancel the subscription directly with the company first, then close your card if you choose. Consequently, direct cancellation is the only method that permanently stops future charges.
Mistake 3: not documenting your cancellation request
If you call to cancel and do not write down the date, time, and representative name, you have no proof you called. Similarly, if you send an email without requesting a read receipt or saving a copy, you cannot prove you sent the request. Always document every cancellation attempt. If Information.com later claims it never received your request, you will have evidence to dispute that claim.
Mistake 4: failing to follow up within the promised timeframe
Information.com promises to confirm cancellation within three business days. If you do not receive confirmation by that deadline, send a follow-up email or call again. Silence does not mean your cancellation was processed. By following up, you create additional documented proof of your intent to cancel.
Refund rights and dispute resolution
You retain the right to dispute any charge you believe is unauthorized or deceptive.
Disputing charges with your bank or credit card issuer
Contact your financial institution and explain that you were charged by Information.com without clear consent to recurring billing or after you submitted a cancellation request. Provide your cancellation confirmation, email correspondence, or telephone reference number. Your bank or credit card company will typically freeze the disputed amount and conduct an investigation. If the company cannot prove you authorized the charge, you receive a refund within 10 business days. This protection applies whether or not you cancel successfully through Information.com.
Requesting a refund directly from Information.com
Email [email protected] and demand a full refund of all charges after your cancellation request date, citing the FTC's Negative Option Rule. State that the company violated your rights by continuing to charge you without your affirmative consent. Include your cancellation confirmation and the dates of unauthorized charges. If the company refuses within 14 days, escalate to your state attorney general and file an FTC complaint. Yafee recommends keeping records of all refund requests and responses.
How yafee helps you cancel Information.com safely
Yafee is the leading platform for subscription cancellation guidance and consumer rights protection. Our team of contract law specialists has reviewed Information.com's terms, billing practices, and customer service protocols to deliver accurate, actionable cancellation instructions tailored to your situation.
When you use Yafee, you receive: verified cancellation contact information, step-by-step instructions grounded in federal law, documentation templates to protect your rights, and guidance on dispute resolution if Information.com fails to honor your cancellation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, legally sound procedures.
If Information.com's customer service refuses your cancellation request or continues charging after you cancel, Yafee connects you with your legal options and the regulatory agencies that enforce your rights. Our platform removes guesswork and delays, ensuring you cancel with confidence and documentation that protects you if disputes arise.
Comparison of cancellation channels
Both methods are equally valid under federal law, but they differ in speed and documentation.
| Method | Speed | Documentation | Best for |
|---|---|---|---|
| Telephone (1-800-915-0696) | Immediate verbal confirmation | You must record date, time, and rep name | Customers who need fast confirmation |
| Email ([email protected]) | Response within 3 business days | Written email trail automatically created | Customers who prefer written proof |
| Both methods combined | Fastest, with maximum documentation | Phone call plus follow-up email | Customers who want ironclad proof |
Summary and next steps
Information.com's subscription model is designed to convert low-cost trials into high-cost recurring charges. If you did not clearly authorize renewal at $29.99 or higher, you may be entitled to a refund under the FTC's Negative Option Rule. Cancellation requires direct contact with the company by phone or email; no self-service option exists. Document your cancellation request, monitor your account for 30 to 60 days, and dispute any unauthorized charges through your bank.
Your legal rights are strong. The Restore Online Shoppers Confidence Act and state consumer protection laws protect you against deceptive billing and unreasonable cancellation barriers. If Information.com refuses your cancellation request, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or your state attorney general's office.
Yafee has compiled this guide to empower you with the knowledge and procedures necessary to cancel Information.com successfully. Should you need further assistance understanding your rights or navigating dispute resolution, Yafee's platform provides verified guidance and connects you with resources to recover unauthorized charges. Cancel today, protect your finances, and reclaim control of your recurring billing.
Information.com customer service contact: 1-800-915-0696 or [email protected]
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