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Frequently asked questions
Cancel Carpe: The Right Way
How to cancel your Carpe membership and recover your money
What is Carpe and why cancellation matters
Carpe (operating as Carpe Diem Social, Inc., commonly known as CarpeDM) is a video-first matchmaking platform that combines human matchmakers with a mobile app to deliver curated introductions for people seeking serious relationships. You receive verified member profiles, video-first date opportunities, and access to a dedicated matchmaker who actively works to identify compatible partners aligned with your preferences. The service operates through a membership subscription model with tiered pricing, and billing continues automatically unless you explicitly cancel.
You may want to cancel Carpe for several valid reasons: you have found a partner, the matchmaker service is not delivering quality introductions, your subscription auto-renewed without adequate notice, or you simply wish to pause your membership while exploring other options. Understanding your cancellation rights under federal consumer law and your service contract is essential to protecting your money and avoiding unwanted charges. Yafee provides a clear, step-by-step guide to help you cancel effectively and pursue any refunds you are entitled to.
How Carpe structures membership and billing
Carpe uses a tiered subscription model combined with matchmaker services and curated introductions. The company applies individualized pricing at the point of sale, meaning your membership cost may differ significantly from another subscriber's based on promotions, package selection, or the timing of your purchase. Your subscription renews automatically at the end of each billing period unless you take affirmative action to cancel, and certain membership levels include nonrefundable components such as onboarding fees or service initiation charges.
Your specific contract terms determine your cancellation rights and refund eligibility. If you purchased a three-month membership tier, a set number of introductions, or a matchmaker retainer, your position depends on how far into the contract period you are and whether your state recognizes cooling-off periods for matchmaking services. Yafee recommends reviewing your original purchase confirmation and terms of service to identify these details before you proceed with cancellation.
Why timing and cancellation method determine your refund rights
Federal consumer protection law, including the Cooling-Off Rule enforced by the Federal Trade Commission (FTC), grants you certain rights when purchasing matchmaking services. Some jurisdictions recognize a three-day cancellation window for relationship services if the company disclosed that right in writing before you agreed to the purchase. However, this cooling-off period only applies if you meet all of these conditions: Carpe must have provided clear written notice of your cancellation right before you signed the contract, you must cancel within three calendar days of your purchase date, and you must use the exact cancellation method specified in your contract terms.
Cancellation method is not a technicality; it is a legal requirement. If your contract specifies that you must cancel by certified mail but you cancel via email, or if you cancel through the mobile app when the terms require a formal written notice, Carpe may claim your cancellation is invalid and continue charging your payment method. At Yafee, we emphasize that using the correct method protects your legal position and ensures your cancellation is recorded and enforceable.
Your legal rights under federal and state consumer protection law
Your right to cancel a matchmaking subscription is grounded in several layers of consumer protection.
Federal trade commission Cooling-Off rule and telemarketing regulations
The FTC's Cooling-Off Rule (16 C.F.R. Part 429) gives you three business days to cancel certain sales, including distance sales and those made at your home or a location not the seller's principal place of business. If you purchased your Carpe membership online or via phone, this rule may apply. The company must disclose your cancellation right in writing at the time of purchase, and you must be able to cancel without paying a penalty.
The Telemarketing Sales Rule (TSR) adds another layer of protection if Carpe acquired you as a customer through telemarketing. The TSR requires clear disclosure of material terms (including any negative option or automatic renewal), express informed consent to charges, and a simple mechanism to cancel.
State-level negative option and automatic renewal laws
Most states have enacted laws governing negative option billing (also called automatic renewal). These laws require that you provide express, informed consent to automatic charges before they occur, that the company provide simple, easy-to-use cancellation mechanisms, and that the company honor your cancellation request promptly (typically within 30 days). Many states impose fines on companies that fail to honor cancellation requests or that make cancellation deliberately difficult.
If you reside in California, New York, Illinois, or any state with a comprehensive negative option law, Carpe must comply with that state's requirements. Yafee recommends checking your state's Attorney General website to confirm which protections apply to your purchase.
Your legal position
You have the right to cancel your Carpe membership at any time, subject to the terms of your contract. If you are within three business days of purchase and your state or the FTC's Cooling-Off Rule applies, you may be entitled to a full refund without penalty. If you are beyond the cooling-off period, you may still be entitled to a pro-rata refund of unused subscription fees if you cancel mid-billing cycle, depending on Carpe's terms and your state's law. If Carpe fails to honor a valid cancellation request or continues billing after you cancel, you may file a complaint with the FTC, your state Attorney General, or your state's consumer protection agency.
Cancellation methods and which option works best
Carpe provides two primary cancellation methods, each with distinct legal implications.
Method 1: written cancellation by certified mail
Carpe's contract specifies that you may submit a signed, dated written cancellation notice via postal mail to its registered office. This method creates a documented record of your cancellation and provides proof of delivery. Certified mail with return receipt requested is the strongest evidence that your cancellation notice reached the company on a specific date, which is critical if a dispute arises over when you cancelled or whether the company received your request.
Send your cancellation notice to:
Carpe Diem Social, Inc.
4196 Merchants Plaza #517
Woodbridge, VA 22192
United States
Use certified mail, return receipt requested, and keep your receipt and tracking number. This method is slower (typically 5 to 10 business days for delivery and processing) but provides the strongest legal protection.
Method 2: email cancellation via the support address
You may also request cancellation and refund information by email to [email protected]. Email provides faster communication and an immediate record, but does not carry the same legal weight as certified mail unless your contract explicitly authorizes email cancellation. Email is appropriate if you need a quick response or if Carpe's terms state that email cancellation is accepted, but if the company later claims it did not receive your email or disputes the cancellation date, you will have a weaker evidentiary position than with certified mail.
If you choose email, send a clear subject line: "Cancellation Request - [Your Name]" and include all required information (see the next section). Request a confirmation of receipt and keep the email in your account records.
Step-by-step cancellation procedure
Follow these steps to cancel your Carpe membership effectively and create a legal record of your cancellation request.
Step 1: gather your account information
- Locate your Carpe account login and open your membership details. You will need:
- Your full name as registered with Carpe
- Your email address associated with the account
- Your phone number on file
- Your membership tier or package name
- Your subscription start date and current billing date
- Your reason for cancellation (optional but recommended for documenting your position)
- Screenshot or photograph these details for your records.
- Note the current date; this is your cancellation date for legal purposes.
Step 2: choose your cancellation method and prepare your notice
- Decide whether to use certified mail or email based on your circumstances.
- Use certified mail if you are within the three-day cooling-off period or if you want the strongest legal documentation.
- Use email for faster communication, but only if your contract explicitly permits email cancellation.
- Compose your cancellation notice in writing. Include:
- Your full name
- Your email address
- Your phone number
- Your reason for cancellation (or simply state "I wish to cancel my membership")
- A request for confirmation of cancellation and details about any refund you may be entitled to
- The date you signed or sent the notice
- A clear statement: "I hereby cancel my Carpe membership effective immediately."
- Print and sign your notice if using certified mail; keep a copy for your records.
Step 3: submit your cancellation notice via your chosen method
- If using certified mail:
- Place your signed cancellation notice in an envelope.
- Address the envelope to Carpe Diem Social, Inc., 4196 Merchants Plaza #517, Woodbridge, VA 22192, United States.
- Go to your local United States Postal Service office and purchase certified mail with return receipt requested.
- Hand the envelope to the postal clerk and request a receipt and tracking number.
- Keep all postal receipts and the return receipt (or tracking confirmation) in a safe place.
- If using email:
- Compose an email from the email address registered with Carpe.
- Address it to [email protected].
- Use the subject line: "Cancellation Request - [Your Full Name]"
- Paste your cancellation notice text into the email body.
- Include a request for a confirmation email acknowledging receipt and processing of your cancellation.
- Send the email and immediately save it to a folder labeled "Carpe Cancellation" for future reference.
Step 4: document your submission and await confirmation
- Create a record file for your cancellation. Include:
- A copy of your cancellation notice (signed and dated)
- Your postal receipt and return receipt tracking number (if certified mail), or a screenshot of your sent email with timestamp
- The current date and time of submission
- Any confirmation messages or receipts from the postal service or email provider
- Allow Carpe up to 30 days to process your cancellation (as required by most state negative option laws). Some companies process cancellations within 5 to 10 business days, but the legal standard is 30 days.
- Monitor your payment method (credit card, bank account, PayPal) for any charges after your cancellation date. If you see a charge more than 5 days after your cancellation, note the date and amount.
Understanding carpe's pricing structure and refund eligibility
Your refund depends on when you cancel within your billing cycle and what Carpe's contract permits.
| Scenario | Refund eligibility | Legal basis |
|---|---|---|
| Cancellation within three business days of purchase | Full refund (if FTC Cooling-Off Rule applies) | FTC Cooling-Off Rule, state law |
| Cancellation mid-billing cycle (after cooling-off period) | Pro-rata refund or no refund (depends on contract terms) | Carpe's service agreement, state law |
| Cancellation on or after the renewal date | No refund for the new billing period, but new period should not charge | Negative option law, contract terms |
| Unused introductions or matchmaker services | Refund may apply if contract provides for pro-rata service refunds | Carpe's refund policy, state consumer law |
| Failure to cancel successfully (company continues billing) | Full refund of unauthorized charges plus statutory damages | Negative option law, FTC Act, state consumer protection law |
Yafee recommends checking your Carpe membership agreement for specific refund terms. If the contract is unclear, contact [email protected] and request a written summary of your refund eligibility before you submit your cancellation.
What happens after you cancel
After you submit a valid cancellation request, Carpe must take specific actions to comply with consumer law.
Immediate steps Carpe must take
Within 30 days of receiving your valid cancellation notice, Carpe must: cease all charges to your payment method, confirm your cancellation in writing (via email or mail), provide details of any refund you are entitled to, and explain any non-refundable fees or charges that remain on your account.
The company should send you a cancellation confirmation email within 5 to 10 business days. If you do not receive confirmation within 10 business days of submitting your cancellation (via certified mail or email), contact [email protected] again and ask for written confirmation that your cancellation has been received and processed.
Monitoring your account and payment method
For 60 days after your cancellation date, check your credit card statement, bank account, or PayPal account weekly for any unauthorized charges from Carpe or related billing entities. If you see a charge after your cancellation date, note the transaction ID, amount, and date immediately.
Log into your Carpe account (if still accessible) and verify that your membership status shows as "Cancelled" or "Inactive." If the account remains active or if you are charged after cancellation, you have evidence of a billing violation.
If Carpe does not honor your cancellation
If you submit a valid cancellation notice and Carpe continues to charge your payment method, the company is in violation of the federal Negative Option Rule and your state's automatic renewal law. Take these steps:
- Contact your payment provider (credit card company, bank, or PayPal) within 60 days of the unauthorized charge and request a chargeback or reversal. Provide your cancellation notice and proof of submission (certified mail receipt or email) as evidence.
- File a complaint with the Federal Trade Commission at reportfraud.ftc.gov, attaching copies of your cancellation notice, proof of submission, and your bank or credit card statements showing the unauthorized charges.
- File a complaint with your state Attorney General's consumer protection division. Most state websites provide an online complaint form. Include the same documentation.
- If you are considering legal action, consult a consumer protection attorney in your state. You may be entitled to statutory damages (up to three times the amount of the unauthorized charge) under your state's negative option law.
Common mistakes that weaken your cancellation claim
Cancellation disputes are avoidable if you follow the correct procedure; here are the pitfalls to sidestep.
Mistake 1: cancelling through the wrong channel
If Carpe's contract specifies that cancellation must be in writing via certified mail, but you cancel via email or through the app, the company may argue that your cancellation is invalid. Always use the method specified in your service agreement. If the agreement does not specify a method clearly, use certified mail; it is the most legally defensible approach.
Mistake 2: failing to include required information
Your cancellation notice must include your name, email address, phone number, and a clear statement that you are cancelling your membership. If you omit any of these details, Carpe may claim it cannot identify your account and cannot process the cancellation. Include this information in every cancellation message, whether certified mail or email.
Mistake 3: not preserving evidence of submission
If you cancel by email and do not save the sent email, or if you use certified mail but lose the postal receipt, you have no proof that you submitted your cancellation. Carpe may claim it never received your request. Always keep postal receipts, email screenshots, and tracking numbers for at least 90 days after cancellation.
Mistake 4: assuming the app cancellation button is effective
Many subscription services include a cancellation button in their mobile app, but some do not actually process cancellations; they simply send a support request that a human must approve. Do not rely on the app alone. Use the official cancellation method (certified mail or support email) specified in your contract.
Mistake 5: cancelling without documenting your reason
While your reason for cancellation does not affect your legal right to cancel, documenting your reason (quality concerns, found a partner, unwanted auto-renewal) creates a record that may be useful if you need to file a complaint with the FTC or your state attorney general. Include a brief reason for cancellation in your notice.
Checklist for successful Carpe cancellation
| Action | Completed |
|---|---|
| Gathered account information (name, email, phone, membership tier, start date) | [ ] Yes |
| Reviewed Carpe's cancellation terms in your service agreement | [ ] Yes |
| Determined which cancellation method to use (certified mail or email) | [ ] Yes |
| Composed cancellation notice with all required information | [ ] Yes |
| Submitted cancellation notice and obtained proof of submission | [ ] Yes |
| Saved all receipts, emails, and tracking numbers in a secure file | [ ] Yes |
| Waited for Carpe confirmation email (within 5 to 10 business days) | [ ] Yes |
| Verified no charges appear on payment method 30 days after cancellation | [ ] Yes |
| Contacted FTC or state attorney general if unauthorized charges continue | [ ] Yes (if needed) |
Comparing Carpe to other matchmaking services
If you are considering alternatives after cancelling Carpe, understand how cancellation policies differ across the matchmaking industry.
| Service | Cancellation method | Cooling-off period | Refund policy |
|---|---|---|---|
| Carpe (CarpeDM) | Certified mail or email | 3 business days (state-dependent) | Pro-rata or non-refundable (contract-dependent) |
| Match.com | Online account settings | 3 business days | Pro-rata refund available |
| eHarmony | Online account settings | 3 business days | Pro-rata refund available |
| The League | In-app or email | 3 business days | Pro-rata refund available |
| Raya | In-app or email | Varies by state | Non-refundable (annual memberships) |
Carpe's reliance on certified mail or email for cancellation is more formal than many competitors, but it also creates a stronger legal record. Yafee recommends understanding your service's specific cancellation and refund terms before purchase, not after.
Escalation: what to do if Carpe refuses to cancel
If Carpe fails to honor a valid cancellation request or disputes your right to cancel, federal and state consumer protection agencies are your enforcement partners.
File a complaint with the federal trade commission
The FTC enforces the Cooling-Off Rule, the Negative Option Rule, and the Telemarketing Sales Rule. If Carpe continues billing after you cancel, misrepresents your cancellation rights, or makes cancellation unnecessarily difficult, file a complaint at reportfraud.ftc.gov. Attach your cancellation notice, proof of submission, and your bank statement showing unauthorized charges. The FTC may investigate Carpe's practices and pursue enforcement action on behalf of you and other consumers.
File a complaint with your state attorney general
Your state's Attorney General enforces state consumer protection laws and negative option statutes. Visit your state's official website (search "[Your State] Attorney General Consumer Protection") and submit a formal complaint. Provide the same documentation you sent to the FTC. Many state attorneys general have settlements with companies that failed to comply with negative option laws, and your complaint strengthens their enforcement case.
Request a chargeback through your payment provider
If Carpe continues charging your credit card, bank account, or PayPal account after you cancel, contact your payment provider and request a chargeback or reversal. Most payment processors allow chargebacks for "unauthorized billing" or "cancelled services." You must request the chargeback within 60 days of the disputed charge. Provide your cancellation notice and proof of submission as evidence.
Consult a consumer protection attorney
If the amount of unauthorized charges exceeds $1,000 or if you are unable to resolve the dispute through chargeback or agency complaints, consult a consumer protection attorney in your state. Many state negative option laws allow you to recover statutory damages (up to three times the amount owed) plus attorney fees if you prevail. Yafee encourages you to document every interaction, charge, and cancellation attempt so you have a complete record to share with legal counsel.
Protecting yourself when cancelling subscriptions in the future
The principles that protect you when cancelling Carpe apply to all subscription services. Build a cancellation system to avoid confusion and unauthorized charges.
Before you purchase any subscription
Read the cancellation and refund terms before you complete your purchase. If the terms are unclear, email the company with specific questions: "If I cancel within the first 30 days, what refund am I entitled to?" and "What is your preferred cancellation method?" Save the company's written response. This creates a record of what you were promised before you paid.
Maintain a subscription inventory
Create a spreadsheet tracking every active subscription: service name, billing date, payment method, cancellation method, and customer support email. Update it monthly and check it against your credit card statement. This simple system prevents forgotten subscriptions from draining your account.
Use unique email addresses for subscriptions
If possible, create a dedicated email address for subscription confirmations and cancellation notices. This makes it easier to track correspondence and ensures cancellation emails do not get lost in a cluttered inbox.
Save all cancellation confirmations
When you cancel any subscription, save the confirmation email or postal receipt in a folder labeled with the service name and cancellation date. Keep these records for at least one year after cancellation. If a dispute arises, you have immediate proof of when and how you cancelled.
Final thoughts and your next steps
Cancelling your Carpe membership is a straightforward process when you follow the correct legal procedure and use the appropriate cancellation method. Your right to cancel is protected by federal law (the FTC Cooling-Off Rule and Negative Option Rule) and by your state's consumer protection statutes. Whether you cancel within the three-day cooling-off period or months into your membership, Carpe must honor your request and cease billing within 30 days.
Use certified mail for the strongest legal protection, include all required information, preserve proof of your submission, and monitor your payment method for unauthorized charges. If Carpe fails to honor your cancellation, the Federal Trade Commission and your state Attorney General are equipped to investigate and enforce your rights. Yafee has helped thousands of consumers cancel subscriptions successfully by providing clear, legally grounded guidance and connecting you with the enforcement resources available to you. Whether your cancellation is smooth or complicated, you have remedies and advocates on your side.
Start your cancellation today by gathering your account information and selecting your preferred method. If you encounter resistance or unauthorized charges, do not hesitate to escalate to the FTC or your state attorney general. Your consumer rights are real, enforceable, and worth protecting. Yafee stands ready to guide you through every step of the process.
Carpe Diem Social, Inc. mailing address for cancellation:
Carpe Diem Social, Inc.
4196 Merchants Plaza #517
Woodbridge, VA 22192
United States
Email for cancellation inquiries:
[email protected]
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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