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Frequently asked questions
Cancel Moz: The Right Way to Avoid Surprises
How to cancel Moz and stop unwanted charges before they hit your account
What Moz is and why cancellation matters right now
Moz is a subscription-based SEO intelligence platform used by marketing teams, agencies, and independent consultants for keyword research, rank tracking, backlink analysis, and site crawl audits. The platform publishes industry-standard metrics-Domain Authority and Page Authority chief among them-and operates on tiered pricing that scales with the number of tracked sites, keywords, and monthly crawl capacity you need. Moz Pro is the flagship product; Moz Local serves local SEO and listing management; API access enables programmatic metric retrieval for enterprise workflows.
Professionals across digital marketing depend on Moz to inform competitive strategy and audit performance. However, if your agency is consolidating tools, your budget has shifted, or you've discovered the platform doesn't align with your workflow, you need a clear exit path. The challenge isn't complexity; it's ensuring your cancellation actually registers in Moz's billing system before your next renewal charge posts. At Yafee, we've documented cases where users believed they cancelled, only to be charged months later because their cancellation request was never processed or they cancelled the wrong subscription tier.
Moz's core subscription plans and renewal dates
Moz Pro offers four primary tiers, each available on monthly or annual billing. Annual subscriptions carry a substantial discount compared to month-to-month, so your actual per-month cost depends entirely on which billing cycle you selected at signup. Your renewal date is fixed based on your original purchase date, not your billing method.
| Plan tier | Monthly equivalent (annual billed) | Tracked sites and keywords | Crawl capacity |
|---|---|---|---|
| Starter | $39-$49 | 1 site, ~50 keywords | Limited monthly crawls |
| Standard | $79-$99 | 3 sites, ~300 keywords | Higher monthly limits |
| Medium | $143-$179 | 10 sites, ~1,500 keywords | Enterprise quotas |
| Large | $239-$299 | 25 sites, ~3,000 keywords | Highest limits plus dedicated support |
Your renewal date is the critical deadline. If you're within a trial period, your window to cancel without charge is even narrower. At Yafee, we recommend you locate your renewal date in your account settings immediately-before you proceed with cancellation-and document it in writing. This single action prevents the majority of post-cancellation billing disputes.
Why cancellation often fails and what courts say about it
Consumer complaint databases and litigation records reveal a consistent issue: users report charges after they believed they cancelled, confusion between separate Moz products (Pro versus Local), and Moz's refusal to refund charges without explicit proof of cancellation. The underlying cause is rarely intentional misconduct; it stems from a disconnect between how the user performed the cancellation and how Moz's automated systems recorded it. An email to support is not the same as a confirmed cancellation in your account dashboard. A "cancel at next renewal" choice is not the same as "cancel immediately and refund remaining balance." These distinctions carry legal weight.
Courts and regulators have consistently held that companies cannot hide cancellation behind multiple clicks, require you to call a phone line that doesn't exist, or process cancellations slower than they process signups. The law is clear: your cancellation rights are enforceable, and Yafee can help you understand exactly what evidence you need to prove you cancelled in time.
Your legal rights and what federal law guarantees you
Three federal laws protect you when you cancel a subscription service like Moz.
The restore online shoppers confidence act (ROSCA)
ROSCA is the primary federal rule governing negative-option subscriptions-any service that bills you repeatedly unless you cancel. The law mandates that Moz must obtain your express informed consent before charging you for the first time, must make cancellation at least as easy as signup, and must process your cancellation request without unreasonable delay. If Moz charges you after you've cancelled, ROSCA gives you the right to dispute that charge with your credit card company and pursue a refund from Moz directly.
ROSCA also requires Moz to provide a simple, accessible cancellation mechanism. That mechanism must be available through the same medium you used to signup-so if you signed up online, Moz must allow you to cancel online. You cannot be required to call a phone line, send a notarized letter, or jump through additional hoops.
The telemarketing sales rule (TSR)
The TSR reinforces ROSCA's cancellation requirements and adds that Moz must maintain a "do-not-call" registry for consumers who request to be contacted no further. If you've cancelled and Moz continues to send promotional emails or billing reminders that encourage you to restart your subscription, you can file a complaint with the Federal Trade Commission (FTC), the agency responsible for enforcing both ROSCA and the TSR.
Your legal position
Under federal law, you have the right to cancel your Moz subscription at any time. Moz must process your cancellation promptly and stop charging you on your next scheduled renewal date (or immediately, if you select that option). If Moz charges you after you've properly cancelled, you can dispute the charge with your payment provider and file a complaint with the FTC at reportfraud.ftc.gov. You are not required to provide a reason for cancellation, and Moz cannot make cancellation harder than signup. These rights apply to all Moz products: Moz Pro, Moz Local, and API access.
Step-by-step cancellation process for Moz pro and Moz local
Follow these instructions to cancel your Moz subscription and generate proof of cancellation.
Step 1: log in to your Moz account and verify your renewal date
- Navigate to moz.com in your web browser.
- Click the "Sign In" button and enter your email and password.
- Once logged in, click your profile icon in the top right corner, then select Account & Billing or Subscriptions (the label may vary depending on your account type).
- On the Subscriptions page, locate your current plan and look for the renewal date. This date appears near your plan name and billing amount.
- Open a text editor or notes app and record this date. This is the deadline by which your cancellation must be processed.
Step 2: cancel your subscription through your account dashboard
- On the Subscriptions page, find the plan you wish to cancel (e.g., Moz Pro or Moz Local).
- Look for a link or button labeled Cancel Subscription, Cancel Plan, or Manage Subscription.
- Click that option. Moz will present you with two choices:
- Cancel on renewal: Your current subscription remains active until your renewal date. After that date, your account will not charge again.
- Cancel immediately: Your subscription ends right away. Depending on your plan and billing cycle, you may receive a refund for unused time.
- Select your preferred cancellation method. If you need the subscription active for a few more weeks, choose "Cancel on renewal." If you want to stop all access and charges now, choose "Cancel immediately."
Step 3: confirm the cancellation and capture proof
- After you select your cancellation method, Moz will display a confirmation message. This message may say something like "Your subscription has been cancelled" or "Your subscription will not renew on [date]."
- Take a screenshot of this confirmation page. Use the keyboard shortcut Ctrl+Print Screen (Windows) or Command+Shift+3 (Mac) to capture the entire screen. Save the image with a filename that includes today's date, e.g., moz_cancellation_2025_01_15.png.
- Check your email inbox (including spam and promotions folders) for a cancellation confirmation email from Moz. This email typically arrives within minutes. If you do not receive an email within one hour, proceed to the next step and contact support.
- If a confirmation email arrives, save it to your computer or forward it to a personal email account you control. This email is your primary proof of cancellation.
Step 4: verify cancellation status after 24 hours
- Wait 24 hours after you initiated the cancellation.
- Log back into your Moz account and return to Account & Billing or Subscriptions.
- Confirm that your cancelled plan no longer appears on the Subscriptions page, or that it displays a status like "Cancelled" or "Expires on [date]."
- If the plan still appears as active or no status change is visible, proceed to the support contact step below.
Step 5: contact Moz support if cancellation doesn't register
- Visit Moz's support portal at help.moz.com or click the Help link within your account dashboard.
- Search for "cancel subscription" or "billing support" to see if there are existing resources that explain any processing delays.
- If you cannot find an answer, submit a support ticket using the form provided. Include the following information in your ticket:
- Your account email address.
- The specific plan you attempted to cancel (e.g., Moz Pro Standard, Moz Local).
- The date and time you initiated the cancellation.
- The method you used to cancel (dashboard, email, phone).
- Your original renewal date.
- A description of what you observed after clicking "Cancel" (e.g., "I received no confirmation email" or "The plan still shows as active on my subscriptions page").
- Attach screenshots of your current subscription status and any confirmation messages you captured.
- Moz's support team typically responds within 24 to 48 hours. They will either confirm that your cancellation was processed or explain if a technical issue prevented it.
Refunds, billing cycles, and what to expect after cancellation
Understanding Moz's refund policy prevents financial surprises after you cancel.
Refund eligibility and timeline
Moz's refund policy depends on whether you cancel before or after your renewal date. If you select "Cancel immediately" on a monthly subscription, Moz will refund the unused portion of your current billing period, typically within 5 to 10 business days. If you select "Cancel on renewal," your account remains active until your renewal date, and no refund is issued because you are not paying for unused time.
If you cancel after your renewal date has passed-meaning you've already been charged for the next billing period-you must contact Moz support to request a refund. Moz is not legally obligated to refund charges incurred before you cancelled, but you have the right under federal law to dispute any charge that occurred after you properly cancelled. At Yafee, we recommend you request a refund in writing (via support ticket) and preserve all cancellation documentation.
Monitoring your account and statements after cancellation
After you cancel, take these precautions to ensure no unexpected charges occur.
- Set a phone reminder for one week before your original renewal date. Check your Moz account that day to confirm your subscription status is "Cancelled" and no new charge is pending.
- Review your credit card or bank statement in full on your renewal date and for 10 days afterward. Look for any Moz-related charge. Moz typically charges under the company name "Moz, Inc." or "Moz Pro."
- If a charge appears after you cancelled, log into your account to check your subscription status. If the status shows "Cancelled," the charge is erroneous and you should proceed to the dispute step.
- If no charge appears and your subscription status is confirmed as "Cancelled," you have successfully completed the cancellation process.
Disputing charges and escalating to the federal trade commission
If Moz charges you after you've properly cancelled, you have multiple enforcement options.
Step 1: dispute the charge with your payment provider
- Contact your credit card company or bank immediately. Provide them with:
- The date of the unauthorized charge.
- The amount charged.
- Proof that you cancelled (your screenshot and confirmation email).
- Your account status showing "Cancelled" as of the charge date.
- Request a chargeback or disputed transaction investigation. Your bank or credit card company is required to investigate within 30 days and issue a provisional credit within 10 business days under federal banking regulations.
- Your payment provider will contact Moz on your behalf. Moz will have the opportunity to provide evidence that the charge was authorized, but your cancellation documentation will likely override that claim.
Step 2: file a formal complaint with the federal trade commission
- If Moz disputes the chargeback or refuses to cooperate with your bank's investigation, file a complaint with the FTC at reportfraud.ftc.gov.
- Select "Online shopping" as the complaint category and "Negative option billing" as the issue.
- Describe what happened, including:
- The date you cancelled.
- The date the erroneous charge appeared.
- All attempts you made to resolve the issue with Moz directly.
- Copies of your cancellation proof and correspondence with Moz support.
- The FTC does not directly recover money for you, but it uses complaints to identify patterns of abuse and pursue enforcement action against companies. An FTC investigation can result in Moz being required to refund affected consumers, pay civil penalties, and reform its billing practices.
Step 3: contact your state's attorney general office
In addition to the FTC, you can file a complaint with your state's Attorney General, which has the authority to enforce state consumer protection laws. Most states' AGs offer online complaint forms on their official websites. Include the same documentation you provided to the FTC.
Common cancellation mistakes and how to avoid them
Cancellation disputes are almost always preventable. Most users who claim they were "charged after cancelling" actually made one of the following errors-all of which are avoidable if you understand the process.
Mistake 1: confusing Moz pro with Moz local
Moz Pro and Moz Local are separate subscriptions. Cancelling one does not cancel the other. If you use both products, you must cancel each subscription individually through its own settings page. At Yafee, we've seen users cancel Moz Pro, assume they've cancelled all Moz services, then receive a surprise charge from Moz Local months later. Check your Subscriptions page now: if you see two or more active Moz products listed, you must perform the cancellation steps separately for each one.
Mistake 2: sending a cancellation email instead of using the dashboard
Emailing Moz support with a request to "cancel my subscription" creates ambiguity. Support staff may not process your email as a formal cancellation, or they may process it but not update your account settings in the billing system. The dashboard cancellation process is automated and generates immediate confirmation. Always use the dashboard first. Only contact support if the dashboard option doesn't work or if you need help understanding which plan to cancel.
Mistake 3: selecting "Cancel on renewal" when you meant "Cancel immediately"
These two options have different consequences. "Cancel on renewal" keeps your account active and charged until your renewal date, then stops charging. "Cancel immediately" stops charging and access right away. If you chose the wrong option, you can log back in and change it before your renewal date passes. However, if your renewal date has already passed, you must contact support for a refund adjustment.
Mistake 4: not recording your renewal date and cancellation date
If a dispute arises, you will need to prove you cancelled before your renewal date. Without a written record or screenshot, you cannot prove the timing. At Yafee, we recommend you maintain a simple spreadsheet with the service name, cancellation date, renewal date, screenshot filename, and support ticket number (if applicable). This record takes five minutes to create and saves you hours of stress if a charge appears.
Mistake 5: not following up after 24 hours
System delays sometimes prevent cancellations from registering immediately. If you cancel but do not check your account status the next day, you may not discover the cancellation didn't process until your renewal date has passed. Always verify within 24 hours. If the cancellation didn't register, contact support immediately while there is still time before your renewal.
Comparison: when to cancel versus when to keep your Moz subscription
Before you finalize cancellation, consider whether keeping Moz for a specific period might serve your goals better.
| Scenario | Best action | Reason |
|---|---|---|
| You no longer perform SEO work | Cancel immediately | No ongoing value. Stop all charges now. |
| You're switching to a competitor tool | Cancel on next renewal | Gives you time to migrate data and train your team on the new tool before charges resume. |
| You're downsizing your agency temporarily | Cancel on next renewal | If you plan to rehire or scale up, you can restart your subscription later. Cancelling on renewal avoids wasting money on unused capacity. |
| You want to keep the account but stop auto-billing | Contact support for a billing pause | Some subscriptions offer a "pause" feature instead of full cancellation. Ask Moz support if a 30-day or 90-day pause is available for your plan. |
| Your trial period is ending and you don't want to convert to paid | Cancel before trial end date | Moz will auto-convert you to a paid plan if you do not cancel. Cancel a few days before your trial period expires. |
| You were charged unfairly or without consent | Cancel immediately and dispute the charge | You have legal rights under ROSCA. Proceed to the Federal Trade Commission escalation section of this guide. |
Final checklist: ensure your Moz cancellation is complete
Use this checklist to confirm you've taken all necessary steps.
- [ ] I have logged into my Moz account and located my renewal date.
- [ ] I have recorded my renewal date in writing or in a note on my phone.
- [ ] I have identified all Moz subscriptions I hold (Moz Pro, Moz Local, API, etc.).
- [ ] I have navigated to Account & Billing or Subscriptions and clicked Cancel for each subscription I intend to terminate.
- [ ] I have selected either "Cancel immediately" or "Cancel on renewal" and confirmed my choice.
- [ ] I have taken a screenshot of the cancellation confirmation page and saved it with today's date in the filename.
- [ ] I have checked my email (including spam folder) for a cancellation confirmation email from Moz.
- [ ] I have saved that email to my computer or forwarded it to a personal email account.
- [ ] I have waited 24 hours and logged back in to verify my subscription status shows "Cancelled" or displays my expiration date.
- [ ] I have set a calendar reminder for one week before my original renewal date to verify no new charge is pending.
- [ ] I will monitor my credit card or bank statement on and after my renewal date for any unauthorized charges.
Why working with yafee simplifies subscription cancellation
At Yafee, we have guided thousands of consumers through cancellation processes for software, SaaS, and subscription services. Our legal expertise in consumer protection law combined with practical cancellation experience means you get precise, actionable steps grounded in federal regulation-not vague advice. Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges, and recover refunds by providing clear documentation and escalation support. If your Moz cancellation becomes disputed or Moz refuses to process your request, Yafee can help you prepare evidence for an FTC complaint or chargeback dispute.
Your cancellation is legally protected. Moz must respect your request, process it promptly, and stop billing you. The steps outlined here-combined with documentation-ensure you have the proof you need if a dispute arises. Cancel with confidence, and contact Yafee if you encounter resistance or unexpected charges.
Moz support contact information: Help portal at help.moz.com; support ticket submission through your account dashboard.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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