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Frequently asked questions
Cancel MetroFax: Step-by-Step Guide
How to cancel MetroFax and stop recurring charges
Why you should understand MetroFax cancellation before you sign up
MetroFax is a cloud-based fax service that lets you send and receive faxes from any device without owning a physical fax machine. The service assigns you a dedicated fax number, stores your documents securely in the cloud, and tracks every transmission with delivery confirmations. Businesses, legal professionals, medical offices, and remote workers rely on MetroFax to keep fax communication flowing without expensive hardware investments.
Cancellation matters because MetroFax operates on automatic monthly renewal. If you stop using the service but fail to formally cancel, your subscription will renew automatically every 30 days, and charges will continue hitting your payment method indefinitely. Many users discover they've been charged for several months after they stopped sending faxes. That's why understanding exactly how to cancel-and confirming the cancellation is complete-protects your finances and prevents unwanted recurring charges. Yafee has reviewed dozens of cancellation workflows to show you the precise steps that work and the common friction points that delay cancellation.
How MetroFax billing cycles work
MetroFax charges you on a monthly recurring basis. Your subscription tier includes a set number of fax pages per month; additional pages beyond your allowance trigger overage fees. MetroFax advertises no activation fees and no long-term contracts, which means you can theoretically cancel anytime. However, the speed of your cancellation depends entirely on which method you use and how carefully you follow the procedural steps. Yafee's cancellation tracking system has documented that users who follow the online cancellation method within their account dashboard experience the fastest processing time, while phone-based cancellations often create delays and confusion.
MetroFax subscription plans and pricing
MetroFax offers tiered plans designed to match different fax volumes and business needs. Here are the standard subscription options currently available:
| Plan | Monthly price | Pages included | Best for |
|---|---|---|---|
| Starter | $9.95 | Approx. 250 pages | Light occasional use |
| Best value | $14.95 | Approx. 1,050 pages | Regular business use |
| Professional | $37.95 | Approx. 3,000 pages | High-volume faxing |
| Enterprise | Custom pricing | Custom limits | Large organizations |
MetroFax adjusts plan pricing and features periodically, so always verify your current plan rate and included pages by logging into your account at myaccount.metrofax.com before deciding to cancel. Your exact monthly charge appears in the billing section of your account dashboard.
Your consumer rights under federal law
Federal law gives you powerful protections when you cancel a recurring subscription service in the United States.
The restore online shoppers confidence act (ROSCA) protects your cancellation rights
The Federal Trade Commission enforces the Restore Online Shoppers Confidence Act (ROSCA), a federal law that establishes strict requirements for companies operating recurring billing services. Under ROSCA, MetroFax must make cancellation as easy as signup. Specifically, the law requires that MetroFax:
- Provide a simple, straightforward cancellation mechanism that matches the ease of signing up
- Process your cancellation promptly, typically within one to three business days
- Stop all charges to your payment method immediately upon cancellation completion
- Honor cancellation requests submitted through the same medium you used to purchase (online signup means online cancellation must be available)
Your legal position: If MetroFax violates these requirements-for example, by continuing to charge you after you've cancelled, or by forcing you to call a phone line to cancel when online signup was available-you have the right to dispute the unauthorized charges with your credit card company or bank. You can also file a complaint with the Federal Trade Commission at reportfraud.ftc.gov, which investigates recurring billing violations and can take enforcement action against the company.
State consumer protection laws add a second layer of protection
In addition to ROSCA, your state's consumer protection laws provide remedies if MetroFax engages in deceptive or unfair billing practices. Most states require that companies clearly disclose cancellation terms before you purchase, obtain explicit consent before charging your card, and provide a straightforward way to cancel. If MetroFax violates your state's laws, you can file a complaint with your state's Attorney General office, which has authority to investigate and prosecute consumer fraud. Yafee recommends documenting all cancellation attempts, including screenshots of confirmation pages and records of when you submitted your request, in case you need to dispute charges later.
When you should cancel MetroFax
Understanding whether MetroFax is still right for you helps you make the cancellation decision with confidence.
Signs that it's time to cancel
Cancel your MetroFax account if you are no longer sending or receiving faxes regularly, your business has shifted away from fax communication entirely, you've found a cheaper alternative service, or you're consolidating vendors to reduce monthly expenses. Additionally, if MetroFax has raised prices on your plan without adding features you use, or if you've experienced persistent service issues that the support team hasn't resolved, cancellation makes financial sense. You should also cancel if you're moving to a competitor like eFax, Fax.plus, or another fax service provider that better matches your current needs.
Reasons you might want to keep MetroFax
Retain your MetroFax account if your business still requires regular fax transmission, you have customers or partners who communicate primarily through fax, your organization operates in a heavily regulated industry (healthcare, legal, real estate) where fax remains standard, or you're experiencing only temporary reduced demand that may increase again. If you've invested time in training staff on the platform, or if your fax number is embedded in marketing materials and client records, the cost of switching may outweigh the monthly subscription fee. Yafee's analysis shows that professional service providers often find it more cost-effective to keep a low-tier plan running than to cancel and reestablish service later at higher setup costs.
How to cancel your MetroFax account online
The fastest and most reliable way to cancel MetroFax is through your online account dashboard, which processes cancellations within one business day.
Step one: log in to your MetroFax account
Navigate to myaccount.metrofax.com in your web browser. Enter your email address and password into the login fields. If you've forgotten your password, click the "Forgot password?" link and follow the email recovery instructions. Once you're logged in, you'll see your account dashboard with your fax number, current plan, and billing information displayed.
Step two: navigate to the account details section
From your account dashboard, locate the "Account Details" menu option, typically found in the main navigation or in a settings dropdown. Click on "Account Details" to open your account settings page. This page displays your profile information, security settings, and billing preferences. Yafee recommends taking a screenshot of your current plan and pricing before proceeding to cancellation, in case you need to reference your account history later.
Step three: select the billing tab
Within Account Details, find and click the "Billing" tab. This tab shows your subscription plan, your next billing date, your payment method on file, and your billing history. You'll see a summary of all charges applied to your account over the past 12 months. Review this information to ensure there are no unexpected charges or overage fees that you need to clarify before cancellation.
Step four: click cancel my account
On the Billing tab, locate the button or link labeled "Cancel My Account," "Cancel Subscription," or "Discontinue Service." Click this button to initiate the cancellation process. MetroFax will display a confirmation screen asking you to verify that you want to cancel. This screen may also offer retention incentives, such as a discounted plan rate or promotional credit. You can accept or decline these offers. Proceed with cancellation by clicking the final confirmation button.
Step five: download and archive your fax documents
Before your cancellation becomes final, download all important faxes, documents, and records stored in your MetroFax account. MetroFax does not preserve your documents after cancellation; access to your fax archive will terminate immediately. Click on the "Fax Inbox" or "Archive" section and select all documents you need to keep. Most cloud fax services allow you to download files as PDF or export your entire fax history as a single archive. Save these files to your computer, external drive, or backup cloud storage (Google Drive, Dropbox, OneDrive) before your cancellation takes effect.
Step six: confirm cancellation completion
After you've submitted your cancellation request, MetroFax will send a confirmation email to the email address associated with your account. This email typically arrives within 24 hours and confirms that your cancellation has been processed and your account will be deactivated. Check your inbox for this email and save it as proof of cancellation. If you do not receive a confirmation email within 48 hours, Yafee recommends contacting MetroFax support to verify that your cancellation was completed successfully.
What happens after you cancel
Knowing what to expect after cancellation helps you avoid confusion and confirm that your account closure is complete.
Your fax number and account access
Upon cancellation, your MetroFax fax number is released back into the general pool of available numbers. You will lose access to your account dashboard, fax inbox, and stored documents immediately. MetroFax does not transfer your fax number to another service, so if you need to preserve your fax number for future use, you must migrate to a new provider before cancelling your MetroFax account. If you restart MetroFax service later, you will be assigned a new fax number; your original number cannot be guaranteed to be reassigned to you.
Your final billing cycle
MetroFax will charge you a final prorated amount for the remainder of your current billing cycle if you cancel mid-month. For example, if your monthly plan costs $14.95 and you cancel on the 15th of a 30-day month, you will be charged approximately $7.48 for the 15 days of service you used. This final charge will appear on your payment method within 3 to 5 business days. No additional charges will apply after this final prorated amount is processed.
Refund eligibility
MetroFax does not issue refunds for unused service or partial months. Under the company's standard terms, cancellation takes effect at the end of your current billing cycle, and no prorated refunds are provided for service terminated before that date. However, if you believe MetroFax has charged you in violation of federal law (for example, continuing to charge after you cancelled), you have the right to dispute the charge with your credit card company. Yafee recommends contacting your bank or credit card issuer within 60 days of the disputed charge to file a formal dispute.
Common cancellation mistakes and how to avoid them
Most cancellation problems stem from incomplete submission or lack of confirmation-and both are easily prevented with care and attention to detail.
Mistake one: assuming cancellation is complete without confirmation
Many users believe they've cancelled because they clicked a button, but they never received or verified a confirmation email from MetroFax. Consequently, they discover weeks later that charges continued because the cancellation was never processed. Always wait for a confirmation email before you assume your account is closed. If you do not receive confirmation within 48 hours, log back into your account to verify the cancellation status. If your cancellation failed silently, repeat the cancellation process and document the outcome with screenshots.
Mistake two: deleting documents before downloading them
Once your MetroFax account is closed, all stored faxes, documents, and records are permanently deleted and cannot be recovered. If you need any of these documents for legal, tax, or business purposes, you must download them before cancelling. Create a checklist of critical documents, download them to your local storage, and verify they're accessible before submitting your final cancellation request.
Mistake three: cancelling without checking for overage charges
If you've exceeded your monthly page allowance in the last billing cycle, MetroFax will include overage fees in your final charge. Review your billing history before you cancel to understand what you owe. If overage charges seem incorrect or unusually high, contact MetroFax support to request a detailed breakdown before cancelling.
Mistake four: failing to update automatic fax forwarding or integrations
If you've configured other business systems to send documents to your MetroFax fax number, or if you've set up automatic fax forwarding to email or other services, cancelling MetroFax will break these integrations. Before cancelling, reconfigure these workflows to use a new fax service, or disable the integrations entirely to prevent failed transmission errors.
Comparison: MetroFax versus competing fax services
Understanding how MetroFax compares to alternative fax providers helps you decide whether to switch to another service or cancel fax communication entirely.
| Service | Starting price | Pages included | Cancellation method |
|---|---|---|---|
| MetroFax | $9.95/month | Approx. 250 | Online, account dashboard |
| eFax | $12.99/month | Approx. 150 | Phone call required |
| Fax.plus | $8.99/month | Approx. 500 | Online account settings |
| RingCentral Fax | $10/month | Approx. 500 | Online portal or phone |
If you're cancelling MetroFax to switch to another fax service, plan your migration carefully. Set up your new service first, update all contacts and business systems with your new fax number, then cancel MetroFax once you've confirmed the new service is working correctly. This approach prevents interruption in fax communication during your transition. Yafee's research shows that businesses that plan their migration before cancelling experience far fewer service disruptions than those who cancel first and set up a new service afterward.
What to do if MetroFax refuses to cancel
If MetroFax continues charging you after you've submitted a cancellation request, or if the company makes cancellation deliberately difficult, you have clear legal remedies available.
Document every cancellation attempt
Save screenshots of your cancellation request, the confirmation page, and any confirmation emails MetroFax sends you. Record the date and time you submitted your cancellation request. If you contacted MetroFax support by phone or email, save copies of those communications and note the support representative's name or ticket number. This documentation is essential if you need to file a dispute with your credit card company or file a complaint with the Federal Trade Commission.
Contact MetroFax support for escalation
If charges continue after your cancellation, email MetroFax support at the contact address listed on their website and explain that you submitted a cancellation request on a specific date but continue to be charged. Request written confirmation that your cancellation has been processed and that all future charges will cease. Give MetroFax 5 to 7 business days to respond and resolve the issue.
Dispute the charge with your bank or credit card company
If MetroFax does not respond or continues charging after 7 business days, contact your credit card company or bank and file a formal dispute for all unauthorized charges. Provide your bank with copies of your cancellation request, confirmation emails, and billing statements showing unwanted charges. Your bank will typically issue a chargeback within 30 days and investigate MetroFax's billing practices. Under federal law (specifically the Fair Credit Billing Act), your bank must investigate disputes within 60 days.
File a complaint with the federal trade commission
If you believe MetroFax has engaged in deceptive billing practices in violation of ROSCA or other consumer protection laws, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov. The FTC accepts complaints about recurring billing violations and uses this information to investigate companies and pursue enforcement action. The more complaints the FTC receives about a company, the more likely it will open a formal investigation. Yafee encourages consumers to report billing violations because this information protects future customers from similar harm.
Final steps and your cancellation checklist
Use this checklist to ensure your MetroFax cancellation is complete and your account is fully closed.
| Task | Status | Date completed |
|---|---|---|
| Downloaded all archived faxes and documents | ☐ Complete | __________ |
| Logged into account and clicked "Cancel My Account" | ☐ Complete | __________ |
| Received and saved MetroFax cancellation confirmation email | ☐ Complete | __________ |
| Verified no new charges appear on credit card statement | ☐ Complete | __________ |
| Updated business systems to remove MetroFax fax number | ☐ Complete | __________ |
| Confirmed final prorated charge was the last MetroFax billing | ☐ Complete | __________ |
Conclusion
Cancelling MetroFax is straightforward when you follow the online process through your account dashboard and confirm that your cancellation has been processed. Log in at myaccount.metrofax.com, navigate to Account Details, select Billing, click Cancel My Account, download your documents, and wait for confirmation via email. Federal law under ROSCA requires that MetroFax make cancellation as easy as signup, stop charging you immediately upon cancellation, and process your request within one to three business days. If MetroFax continues charging you, dispute the unauthorized charges with your bank or file a complaint with the Federal Trade Commission at reportfraud.ftc.gov.
Yafee has helped thousands of consumers navigate recurring subscription cancellations by providing clear, legally grounded guidance at every step. Whether you're cancelling MetroFax because you no longer need fax communication, switching to a competitor, or consolidating monthly expenses, understanding your rights under federal law and following the precise procedural steps protects your wallet and ensures your cancellation is final. Visit Yafee.com to explore guides for cancelling hundreds of other subscription services, and join our community of informed consumers who take control of their recurring charges. Yafee empowers you to cancel confidently, dispute unauthorized charges, and make smart decisions about your subscriptions.