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Frequently asked questions
Cancel Loom: The Right Way
How to cancel your Loom subscription and stop recurring charges
What you need to know about Loom before you cancel
Loom is a video messaging and screen-recording platform designed for asynchronous team communication, training, and onboarding. You record your screen and camera simultaneously, annotate in real time, and share videos that colleagues or students watch on their own schedule. The platform operates on a freemium model: the free Starter tier includes limited recordings, while paid plans (Business and Business + AI) unlock unlimited recordings, team collaboration features, and AI-powered transcription and summarization tools.
You might decide to cancel Loom because your project has ended, you've switched to a competing platform, the monthly cost no longer aligns with your workflow, or you simply prefer a different tool. Whatever your reason, understanding the cancellation process protects you from unwanted charges after you leave. Yafee has created this guide to walk you through every step so you cancel with confidence and clarity.
Why loom's cancellation process matters
Many subscription services deliberately obscure cancellation to discourage churn and protect revenue. Unclear menu labels, hidden billing settings, or slow support channels frustrate users who want to downgrade or leave. At Yafee, we believe transparency matters: you deserve to know exactly where to find the cancellation button, what happens to your recordings, and when your charges stop.
The difference between downgrade and full cancellation
Downgrading to the free Starter tier stops all recurring charges while preserving your account and video library. You retain access to your recordings and can re-upgrade later if you change your mind. Full cancellation closes your account entirely and typically triggers Loom's data retention policy, which may delete your recordings after a specified grace period. Choose downgrade if you want to keep your video history accessible; choose full cancellation if you are leaving Loom permanently.
Loom's subscription plans and US pricing
Before you cancel, verify which plan you are currently subscribed to and review your monthly charge.
| Plan | Recording limit | Cloud storage | Team features | US pricing (monthly) |
|---|---|---|---|---|
| Starter (free) | Up to 25 recordings | Limited (25 total) | None | $0 |
| Business | Unlimited | Unlimited | Team workspace, shared library | ~$15 per user per month |
| Business + AI | Unlimited | Unlimited | Team workspace, AI summaries, transcripts | ~$25 per user per month |
These prices reflect monthly billing in the United States as of the most recent update. Annual plans typically offer a discount of 15 to 20 percent if you commit upfront. Always log into your account and confirm your current plan name and billing amount before proceeding with cancellation.
Your consumer rights and what federal law protects you
The Federal Trade Commission Act Section 5 prohibits unfair or deceptive practices in commerce, including subscription traps that make cancellation deliberately difficult. In the United States, the Restore Online Shoppers Confidence Act (ROSCA) and the Negative Option Rule require that companies obtain express informed consent before charging recurring fees and provide a simple, prompt cancellation mechanism. You have the legal right to cancel your subscription using the same method you used to sign up-or another easy, accessible method.
Your legal position
Loom operates as a digital service provider in the United States and must comply with FTC rules. You have the right to cancel your subscription at any time, and Loom must honor that cancellation before the next billing cycle. If Loom charges you after you cancel, you have grounds to dispute the charge with your credit card company or bank. Yafee recommends that you keep a dated screenshot of your cancellation confirmation; this evidence protects you if billing disputes arise later.
What happens if Loom refuses to cancel
If Loom does not honor your cancellation request, you can file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or by calling 1-877-438-4338. You can also contact your state's Attorney General consumer protection division. Additionally, you have the right to dispute any unauthorized charge through your credit card company or bank's chargeback process within 60 days of the charge. Document all cancellation attempts and save confirmation emails for evidence.
How to cancel your Loom subscription step by step
Loom requires you to cancel online through your account dashboard; there is no mailing address or phone cancellation route available.
Step 1: log into your Loom account
- Open your web browser and navigate to loom.com.
- Click the Sign In button in the top right corner.
- Enter your email address and password.
- Complete any two-factor authentication if your account requires it.
Step 2: access your workspace settings and billing tab
- Once logged in, locate the left sidebar menu.
- Click the profile icon or avatar in the bottom left corner.
- Select "Workspace Settings" from the dropdown menu.
- In the Workspace Settings panel, click the "Plan & Billing" tab near the top.
Step 3: open the subscription management page
- On the Plan & Billing page, locate the section labeled "Current Plan" or "Subscription."
- Click the "Manage Subscription" button or link.
- This action opens Loom's subscription management interface, powered by their billing provider.
Step 4: downgrade to the free starter plan
- On the subscription management page, review your current plan and billing cycle end date.
- Click the "Downgrade" or "Change Plan" button (exact label varies).
- Select "Starter" (the free tier) from the available plan options.
- Confirm that you want to downgrade to the free plan.
Step 5: select a cancellation reason and complete the downgrade
- Loom displays a brief feedback form asking why you are downgrading.
- Choose the reason that best matches your situation from the dropdown menu (for example, "Cost," "Found another tool," "No longer need," or "Other").
- Optionally, add a comment in the text field to provide additional context.
- Click the "Confirm Downgrade" or "Complete" button to finalize the action.
Step 6: verify your cancellation and save your confirmation
- Loom displays a confirmation message stating that your downgrade is complete and your access continues through the end of your current billing cycle.
- Take a screenshot of this confirmation page and save it to your files.
- Check your email inbox for a confirmation email from Loom within 5 to 10 minutes.
- Forward that email to your own secure folder or print it as backup documentation.
What happens after you cancel your Loom subscription
Cancellation does not happen instantaneously; instead, it takes effect at the end of your current billing cycle, and understanding this timeline protects you from surprise charges.
Your access and billing timeline
After you downgrade to the free Starter tier, you continue to have full access to your paid plan features (unlimited recordings, team workspace, AI features) through the final day of your current billing cycle. On the day after your billing cycle ends, your account automatically converts to the free Starter tier with its limitations (25 recordings maximum, limited storage). No new charges appear on your credit card after your billing cycle concludes. If your current billing cycle ends on January 15, for example, your final paid-tier access ends on January 15, and free Starter access begins on January 16.
Your recordings and account data
Downgrading to the free Starter tier preserves your account and all existing recordings. You retain access to your video library indefinitely unless you explicitly delete individual recordings. The free Starter plan limits you to 25 concurrent recordings, but existing recordings remain in your library even if you exceed that number. If you fully cancel your account instead of downgrading, Loom's data retention policy allows them to delete your account and recordings after 30 to 90 days (review Loom's Terms of Service for the exact grace period). Yafee recommends that you download or backup any critical recordings before you initiate full account cancellation.
Refund eligibility and payment disputes
Loom's standard refund policy does not offer prorated refunds for cancellations made mid-cycle. If you cancel on the 10th day of a 30-day cycle, you do not receive a refund for the remaining 20 days. However, if Loom charges you after your cancellation takes effect, or if you cancel within 3 to 5 days of a new charge and can demonstrate that you submitted a timely cancellation request, you may dispute the charge with your credit card company. Contact your bank's customer service and request a chargeback, providing your cancellation confirmation as evidence. Yafee advises that you submit your chargeback request within 60 days of the disputed charge to maximize your chances of a reversal.
Common cancellation mistakes to avoid
Cancellation is straightforward when you follow the correct path, but a few common missteps can lead to unwanted charges or confusion.
Mistake 1: canceling through your credit card company instead of the app
Contacting your credit card company to block future charges does not officially cancel your subscription with Loom. Instead, Loom continues to attempt billing on the renewal date, and when the charge fails, you may receive past-due notices or your account may be suspended. Always cancel directly through your Loom account to ensure a clean termination and avoid disputes. Using your credit card company as your only cancellation method leaves you vulnerable to dunning notices and collection activity.
Mistake 2: ignoring the confirmation and assuming you are canceled
After you click "Confirm Downgrade," verify that Loom displays an explicit confirmation message. If the page refreshes without a clear success notification, the cancellation may not have processed. Return to the Plan & Billing tab and confirm that your plan now shows "Starter (Free)" or a similar label. If your paid plan still appears, click "Manage Subscription" again and repeat the downgrade process.
Mistake 3: deleting your email account before saving the cancellation confirmation
If Loom sends a confirmation email to your registered email address and you later delete that email account, you lose your proof of cancellation. Save the confirmation email to a separate folder, forward it to a backup email address, or screenshot it before you take any action with your email account. This step takes 30 seconds and shields you from billing disputes months later.
Mistake 4: assuming downgrade equals full account deletion
Downgrading to the free Starter plan does not delete your account. Your profile, recordings, and workspace remain active indefinitely. If you want to permanently close your account and trigger the data deletion policy, you must request full account cancellation through Loom's support or settings menu (look for a "Delete Account" or "Close Account" option in your workspace settings). Verify which action you want before you proceed.
Protecting yourself after cancellation
Your work does not end when you downgrade; a few follow-up steps ensure that Loom honors your request and does not surprise you with future charges.
Monitor your credit card or bank statement
For the first two billing cycles after your cancellation, review your credit card or bank statement carefully. Search for any charges from Loom, Stripe, or any payment processor associated with your subscription. If an unauthorized charge appears, contact your bank or credit card company immediately and initiate a chargeback. Provide your cancellation confirmation email or screenshot as evidence that you terminated the subscription before the charge date.
Save all documentation in one location
Create a folder on your computer or in cloud storage labeled "Loom Cancellation" and store the following documents: your cancellation confirmation email, a screenshot of the confirmation page, a screenshot of your Plan & Billing page showing "Starter (Free)" as your current plan, and the date you completed the cancellation. This documentation protects you if Loom or a third-party billing party challenges your cancellation claim.
Set a calendar reminder for your final billing date
Note the exact date your current billing cycle ends. On that date, log back into your Loom account and verify that your plan has converted to the free Starter tier and no new charges appear in your account history. This confirmation step takes two minutes and provides peace of mind that your cancellation was processed correctly.
Comparison: downgrade versus full cancellation
The table below summarizes the outcomes of each choice so you can decide which option aligns with your goals.
| Factor | Downgrade to starter (free) | Full account cancellation |
|---|---|---|
| Recurring charges | Stop immediately | Stop at billing cycle end |
| Account and recordings preserved | Yes, indefinitely | Deleted after 30-90 days |
| Can re-upgrade later | Yes, anytime | Requires account recreation |
| Effort to leave Loom | 1 click (simplest) | Support contact or deep menu |
| Recommended for | Pausing service, keeping footage | Permanently leaving, data cleanup |
Key takeaways and your next steps
Canceling or downgrading your Loom subscription is a straightforward process when you follow the correct path through your workspace settings. You have the legal right under federal consumer protection law to cancel at any time, and Loom must honor your request without imposing hidden fees or obstacles. The safest approach is to downgrade to the free Starter tier, which eliminates all recurring charges while preserving your account and recording library in case you decide to return later.
Start by logging into your Loom account, navigating to Workspace Settings, clicking Plan & Billing, and selecting "Manage Subscription." Choose "Downgrade to Starter" and confirm your cancellation reason. Save your confirmation email and take a screenshot for your records. Monitor your credit card statement for two billing cycles to ensure no unauthorized charges appear after your cancellation takes effect.
If Loom refuses to honor your cancellation or charges you after you downgrade, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov or call 1-877-438-4338. You also have the right to dispute unauthorized charges through your bank or credit card company's chargeback process.
Yafee has helped thousands of consumers cancel their subscriptions with confidence and protect themselves from unwanted charges. Whether you are pausing your Loom service or leaving permanently, Yafee's clear step-by-step guidance and legal framework ensure you understand your rights and execute your cancellation correctly. Visit Yafee today to access guides for canceling any subscription, and bookmark Yafee for future reference when you need to manage your recurring services with clarity and authority.
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