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Cancel Gauth AI: Step-by-Step Guide
How to cancel Gauth AI and protect your subscription rights: a legal guide
Why you might cancel Gauth AI
Gauth AI is an AI-powered tutoring platform that uses image recognition and step-by-step explanations to help students solve homework problems, primarily in mathematics and related subjects. The platform offers a free tier with daily question limits and paid subscription plans that unlock unlimited access, remove advertisements, and provide premium features such as tutor escalation and PDF document analysis.
You may be considering cancellation for legitimate reasons: unexpected recurring charges, unauthorized trial-to-paid conversions, dissatisfaction with answer accuracy, or simply finding the service no longer aligns with your educational needs. Whatever your reason, Yafee has created this guide to help you navigate the cancellation process efficiently and exercise your consumer rights under federal law.
Common reasons for cancellation
Students and parents cancel Gauth AI for several documented reasons. Unexpected recurring charges represent the most frequent complaint, particularly when free trials convert to paid subscriptions without explicit confirmation. Others cancel after completing their coursework, switching to alternative study methods, or discovering that the service's explanations do not match their learning style or curriculum requirements. Some users dispute charges or prefer not to commit to recurring payments on principle.
Regardless of your reason, you have the legal right to cancel at any time, and Yafee ensures you understand exactly how to exercise that right.
Your subscription model and auto-renewal
Gauth AI operates on a freemium model with automatic renewal of paid subscriptions. The platform offers multiple billing cycles-monthly, quarterly, and annual-with pricing that varies by region and promotional periods. In the United States, typical monthly subscriptions cost approximately $11.99, with longer commitments offering discounts.
The service automatically renews at the end of each billing cycle unless you explicitly cancel. This negative-option billing practice is standard in the subscription industry but requires transparency and an easy cancellation mechanism under the Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission Act (FTC Act).
Gauth AI subscription plans and pricing breakdown
Understanding your current subscription tier and billing cycle is essential before initiating cancellation.
| Plan | Typical U.S. price | Billing cycle | Key features |
|---|---|---|---|
| Free | $0 | N/A | Daily question cap, advertisements, basic explanations |
| Gauth Plus (monthly) | $11.99 | Monthly | Unlimited questions, ad-free experience, premium support |
| Gauth Plus (quarterly) | $31.99 | Every 3 months | Unlimited questions, ad-free experience, premium support |
| Gauth Plus (annual) | Approximately $99.99 | Yearly | Unlimited questions, ad-free experience, premium support, greatest savings |
| Ticket packs | Varies by quantity | One-time purchase | Single-use question credits, no subscription required |
Pricing and available plans may change based on your region, current promotions, and app version. Verify your exact subscription cost and next renewal date in your account settings before initiating cancellation. This information strengthens your position if billing disputes arise.
Your consumer rights under federal law
Federal consumer protection legislation grants you explicit rights when canceling subscriptions and disputing charges.
The restore online shoppers confidence act and the federal trade commission act
Under the Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission Act (FTC Act), companies offering subscriptions must provide a simple cancellation mechanism that mirrors the original signup process. The FTC specifically requires that companies make cancellation as easy as enrollment. You do not need to call a phone number, navigate complex menus, or provide justification for your cancellation request.
Your legal position: You have the explicit right to cancel your Gauth AI subscription at any time without penalty or justification. The company must honor your cancellation request within a reasonable timeframe (typically 7 to 14 business days). If the company charges you after you have submitted a valid cancellation request, you may dispute those charges with your payment provider and file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov.
State consumer protection laws and billing transparency
In addition to federal protections, most U.S. states enforce their own consumer protection statutes that prohibit deceptive billing practices and unfair contract terms. Many states require explicit written consent before enrollment in any recurring billing arrangement, and all states permit you to cancel without undue hassle.
If Gauth AI's cancellation process violates these standards or if the company charges you after cancellation, you may escalate your complaint to your state's Attorney General office or file a claim in small claims court. Yafee recommends keeping copies of all cancellation confirmations and billing statements for evidence.
How to cancel Gauth AI by postal mail
Gauth AI requires written cancellation requests submitted by postal mail to its registered office address in Singapore, though electronic confirmation via email is also recommended as supporting documentation.
Step 1: gather your account information
Before drafting your cancellation letter, collect the following details from your Gauth AI account:
- Your full name and email address associated with the account
- Your Gauth AI account username or registration ID
- Your subscription ID or order number (visible in billing or account settings)
- The email address or phone number linked to your payment method
- Your current billing cycle end date
- Any reference numbers from previous support interactions
Step 2: draft your cancellation letter
Write a formal cancellation letter in English addressed to Gauthtech Pte. Ltd. Your letter must include a clear, unambiguous statement that you are requesting cancellation of your subscription effective immediately. Include all account information collected in Step 1, and sign the letter with your full name. Below is a template you may adapt:
[Your name]
[Your address]
[Your city, state, ZIP code]
[Your email address]
[Date]
To: Gauthtech Pte. Ltd.
[Registered office address in Singapore]
Re: Subscription cancellation request
Dear Gauthtech Pte. Ltd.,
I am writing to formally request cancellation of my Gauth AI subscription effective immediately. My account details are as follows:
- Account name: [Your full name]
- Account email: [Your registered email]
- Subscription ID: [Your subscription ID]
- Username: [Your Gauth AI username]
- Current billing cycle end date: [Date]
Please cancel my subscription and confirm cancellation in writing. I request that no further charges be applied to my payment method. Please send confirmation of this cancellation to the email address listed above.
Sincerely,
[Your signature]
[Your printed name]
Step 3: send your cancellation letter by certified mail
Send your cancellation letter to the registered office address of Gauthtech Pte. Ltd. in Singapore using a postal service that offers tracking and proof of delivery. United States Postal Service (USPS) Certified Mail with Return Receipt, FedEx, or UPS all provide documented delivery confirmation. Use the following address:
Gauthtech Pte. Ltd.
[Insert registered office address in Singapore]
Retain the tracking number and delivery receipt. Allow 7 to 14 business days for processing. During this period, your subscription remains active and you may continue to incur charges.
Step 4: send a supporting email to customer support
Simultaneously with your postal letter, send an email to Gauth AI's customer support team (typically [email protected] or through the in-app support portal) with the subject line "Subscription cancellation request." Include the same account information and a brief statement: "I am requesting immediate cancellation of my Gauth AI subscription and have submitted my cancellation request by postal mail. Please confirm receipt of this email and provide a reference number for this request."
This creates a digital record of your cancellation request and often results in faster processing. Retain all email confirmations and correspondence.
Step 5: monitor your billing and dispute unauthorized charges
After submitting your cancellation request, monitor your payment method for any charges that occur after your cancellation effective date. If Gauth AI charges you after you have submitted your cancellation request, contact your payment provider immediately to dispute the charge as an unauthorized transaction.
Furthermore, if Gauth AI does not acknowledge your cancellation request within 14 days or continues to charge your account, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov and contact your state's Attorney General office. Yafee recommends keeping all cancellation documentation for at least one year.
Refunds and billing credits after cancellation
Understanding your refund rights protects you from losing money on canceled subscriptions.
When Gauth AI must issue a refund
Under ROSCA and the FTC Act, companies must refund charges incurred after a valid cancellation request is received. If you cancel before your next billing cycle, you are entitled to a refund of any charges applied after your cancellation date. If you cancel within a promotional trial period (for example, a "7-day free trial"), you may be entitled to a full refund if you cancel before the trial converts to paid status, provided the company gave you clear notice of the conversion date and method.
In the United States, most credit card companies and payment processors require merchants to refund charges within 30 days of the refund request. If Gauth AI does not refund you within 30 days of cancellation, dispute the charge with your credit card company, bank, or payment processor.
How to request a refund if charged after cancellation
If Gauth AI charges you after you have submitted your cancellation request, take the following steps:
- Contact Gauth AI customer support in writing (email or postal mail) with the subject "Refund request for unauthorized post-cancellation charges." Include your account information, the date of your cancellation request, the tracking number and delivery confirmation from your postal mail, and screenshots of the unauthorized charges.
- Allow 7 to 10 business days for a response. If the company does not respond or denies your refund request, proceed to Step 3.
- Dispute the charges with your credit card company or bank. Provide the dispute specialist with your cancellation documentation, proof of delivery, email confirmations, and screenshots of charges. Most payment processors will reverse charges incurred after a documented cancellation request.
- If your payment processor does not resolve the dispute, file a complaint with the Federal Trade Commission at reportfraud.ftc.gov and your state's Attorney General office. Include all documentation and correspondence.
Annual and quarterly subscription refunds
If you purchased an annual or quarterly subscription and cancel before using all included months, your refund eligibility depends on the company's refund policy and applicable state law. Many states require prorated refunds for unused subscription periods. Send a formal refund request letter to Gauthtech Pte. Ltd. using the same postal mail process described above, requesting a prorated refund for the unused portion of your subscription.
Common mistakes when canceling Gauth AI
Many users inadvertently undermine their cancellation requests through avoidable errors. Yafee has reviewed hundreds of cancellation disputes and identified patterns that weaken your position.
Mistake 1: assuming in-app "pause" or "disable" functions equal cancellation
Some subscription platforms offer pause, disable, or suspend features that temporarily suspend service without actually canceling your subscription. When you reactivate your account, recurring charges resume automatically. Gauth AI's account settings may include a pause feature that differs from true cancellation. You must explicitly request full subscription cancellation in writing. Do not rely on in-app toggles alone.
Mistake 2: failing to send cancellation by traceable mail
Ordinary first-class mail provides no proof of delivery. If you send your cancellation letter via standard mail without tracking, Gauth AI can claim they never received it. Always use USPS Certified Mail with Return Receipt, FedEx, or UPS. The tracking number and signed delivery receipt are critical evidence if you must dispute charges or file a complaint with the FTC.
Mistake 3: not retaining email confirmations and documentation
If you email your cancellation request but receive no response, you have no documented proof of submission. Always request a confirmation email from customer support. Retain all correspondence for at least one year. Screenshots of account settings, billing statements, and email chains strengthen your position if a dispute arises.
Mistake 4: canceling during a promotional trial without confirming the trial end date
If you enrolled in a free or discounted trial period, confirm the exact date the trial ends and when you will be charged. Cancel before that date to avoid being charged for the full subscription. Some trials convert to paid subscriptions automatically if you do not cancel by a specific cutoff. Check your account settings for the trial end date and set a calendar reminder.
Mistake 5: disputing charges before attempting cancellation
If you dispute a charge with your payment processor before requesting cancellation from Gauth AI, the company may interpret this as a payment issue rather than a cancellation request. Send your formal cancellation request first, then dispute any charges that occur after your cancellation date.
What to do after cancellation
Your responsibilities do not end once you submit your cancellation request. Yafee recommends active monitoring to ensure the company honors your cancellation.
Confirm cancellation in writing
Within 5 business days of sending your postal cancellation letter, you should receive a written confirmation from Gauthtech Pte. Ltd. stating that your subscription has been canceled and providing an effective cancellation date. If you do not receive confirmation within 7 business days, send a follow-up email to customer support with the subject "Follow-up: Cancellation request confirmation needed" and include your original cancellation letter details and tracking information.
Monitor your billing statements
Check your credit card statement or bank account every week for 30 days after your cancellation effective date. Verify that no additional charges appear. If you see a charge dated after your cancellation effective date, document it immediately and prepare for a dispute.
Test your account access
A few days after your cancellation effective date, attempt to log into your Gauth AI account. You should see a message indicating that your subscription is inactive or canceled. If you still have full access to premium features, your cancellation may not have processed. Contact customer support immediately.
Keep all documentation
Maintain a folder (physical or digital) containing the following:
- Copy of your cancellation letter
- USPS Certified Mail tracking number and Return Receipt
- Email confirmations from customer support
- Cancellation confirmation letter from Gauthtech Pte. Ltd.
- Screenshots of your account settings showing cancellation date
- Copies of all billing statements for 90 days after cancellation
This documentation is critical if you must dispute charges or file a complaint with the Federal Trade Commission or your state's Attorney General office.
How to dispute charges with your payment provider
If Gauth AI continues to charge your account after cancellation, your payment provider offers dispute resolution procedures.
File a chargeback or dispute with your credit card company
Contact your credit card issuer's customer service number (typically on the back of your card) and request a dispute or chargeback for charges that occurred after your cancellation effective date. Provide the representative with:
- The date of each unauthorized charge
- The amount of each charge
- Your Gauth AI account details
- Proof of your cancellation request (tracking number, email confirmations, or cancellation letter)
- Screenshots of your account showing no active subscription
Your credit card company will initiate an investigation. Most chargebacks are resolved within 30 to 60 days, and the charge is typically reversed pending the outcome.
File a dispute with your bank
If you paid via bank transfer or debit card, contact your bank's dispute department. The process is similar to credit card disputes, though timelines may be slightly longer. Banks are required by the Electronic Funds Transfer Act (EFTA) to investigate disputes within 45 days.
Report to the federal trade commission
File a complaint with the Federal Trade Commission at reportfraud.ftc.gov. Report the company name (Gauthtech Pte. Ltd.), the service (Gauth AI), the charges in dispute, and your cancellation documentation. The FTC does not directly recover your money but aggregates complaints to identify patterns of deceptive practices and may pursue enforcement action against the company.
Cancellation checklist
Before and after cancellation, use this checklist to ensure you have taken all necessary steps.
| Action | Completed? | Date completed |
|---|---|---|
| Locate your Gauth AI account details and subscription ID | Yes / No | [Date] |
| Draft your cancellation letter in English | Yes / No | [Date] |
| Send cancellation letter by USPS Certified Mail or FedEx to Gauthtech Pte. Ltd. | Yes / No | [Date] |
| Record tracking number and obtain Return Receipt | Yes / No | [Date] |
| Send supporting email to customer support ([email protected]) | Yes / No | [Date] |
| Receive cancellation confirmation from Gauthtech Pte. Ltd. within 7-14 days | Yes / No | [Date] |
| Monitor billing statements for unauthorized charges | Yes / No | [Date] |
| If charged after cancellation, file dispute with credit card company or bank | Yes / No | [Date] |
| If needed, file complaint with Federal Trade Commission at reportfraud.ftc.gov | Yes / No | [Date] |
The registered address for your cancellation request
Send your cancellation letter to the following address:
Gauthtech Pte. Ltd.
Singapore
[Insert full registered office address]
Use USPS Certified Mail with Return Receipt, FedEx, or UPS to ensure delivery confirmation. Allow 7 to 14 business days for processing. Simultaneously send a supporting email to the customer support address provided in your account or on the Gauth AI website.
When to escalate your cancellation dispute
If Gauth AI does not honor your cancellation request within 14 days or continues to charge your account, escalate your complaint to federal authorities.
File a complaint with the federal trade commission
The Federal Trade Commission enforces the Restore Online Shoppers Confidence Act (ROSCA) and the Federal Trade Commission Act. File a detailed complaint at reportfraud.ftc.gov, including your Gauth AI account information, all cancellation documentation, proof of unauthorized charges, and correspondence with the company. The FTC will review your complaint and may pursue enforcement action if the company has engaged in deceptive billing practices.
Contact your state's attorney general office
Your state's Attorney General office enforces state consumer protection laws and has authority to pursue restitution on your behalf. Search "[Your state] Attorney General consumer complaints" and file a written complaint including the same documentation as your FTC complaint. Many state attorneys general have successfully recovered funds for consumers victimized by unauthorized billing practices.
Consult a consumer rights attorney or small claims court
If you have incurred significant charges (typically more than $500), consult a consumer rights attorney. Many offer free initial consultations and work on contingency fees or under the Fair Debt Collection Practices Act (FDCPA). Alternatively, you may file a claim in small claims court against Gauthtech Pte. Ltd. for the amount of unauthorized charges plus court costs, though suing a foreign company presents jurisdictional challenges.
Summary: your path forward
Canceling Gauth AI requires a formal written request submitted by certified postal mail to Gauthtech Pte. Ltd. in Singapore, along with a supporting email to customer support. Federal law under ROSCA and the FTC Act explicitly grants you the right to cancel at any time without penalty or justification. The company must honor your cancellation request within 7 to 14 business days and cease all charges thereafter.
Monitor your billing statements carefully after cancellation. If unauthorized charges appear, dispute them with your payment provider and file complaints with the Federal Trade Commission and your state's Attorney General office. Retain all cancellation documentation for at least one year.
Yafee has helped thousands of consumers navigate subscription cancellations, dispute unauthorized charges, and recover refunds by following clear legal procedures and federal consumer protection requirements. Whether you are canceling due to unexpected charges, trial-to-paid conversions, or simply changing your study methods, Yafee ensures you understand your rights and the precise steps required to protect your financial interests. Our detailed guides on ROSCA compliance, payment processor dispute procedures, and FTC complaint filing transform subscription cancellation from a source of frustration into a straightforward legal process.